mysap CRM 2005: Learning Map for Channel Management Consultants

Transcription

1 mysap CRM 2005: Learning Map for Channel Management Consultants RECENT UPDATES VIEWER SOFTWARE CRM LEARNING MAP INDEX SEARCH Step 1: Learn What You Need Update your core competence - Must Know Extend Your Competence - Nice to Know Step 2: Prepare for Your Project Learn which implementation tools, guides, and support are available Learn how to access the tools and content and how to get support RELATED WORKSHOPS Q & A Open All / All Channel Management Solution Overview Open/ Update Your Core Competence - Must Know Duration: 6:04 hours At the end of this unit, you will be able to position SAP CRM Channel Management, describe the functionality, and explain the benefits. Introduction to Channel Management Once you have completed this, you will be able to explain and demonstrate the new features of CRM Channel Management. For details, see the presentations (PDF) What's New and Enhanced with SAP CRM 5.0 Channel Management: Highlights and What's New and Enhanced with SAP CRM 5.0 Channel Management: Delta View. Furthermore for details about the architecture of Channel Management, see the Detailed View of Channel Management - Technical Architecture presentation (PDF). 25 mins (27 pages) Sep. 7, 2005 Tutorial for Enhancements Overview SAP Tutor (SIM) 28 mins (86 steps) Once you have completed this SAP Tutor session, you will be able to demonstrate the enhancements of CRM Channel Management. Detailed View of Partner Roles Presentation (PDF) 153 mins (64 pages) Sep. 12, 2005 Once you have completed this presentation, you will be able to explain and demonstrate the Partner Roles. Detailed View of Channel Manager Role Presentation (PDF) 127 mins (53 pages) Sep. 12, 2005 Once you have completed this presentation, you will be able to explain the Channel Manager Role. Tutorial for Roles Overview SAP Tutor (SIM) 31 mins (96 steps) Once you have completed this SAP Tutor session, you will be able to explain the different roles in Channel Management. Application Help of Channel Management SAP Library (HTM)

2 Partner Management Open/ Duration: 0:46 hours At the end of this unit you will be able to: Explain Partner Management functionality Demonstrate features like Partner Management (Partner Processing. Request for Registration, Partner Profile Self Service) and Partner & Channel Analytics Introduction to Partner Management Once you have completed this, you will be able to explain Partner Management. For details see the Detailed View of Partner Management presentation (PDF). 13 mins (13 pages) Customizing Slides (Delta) Presentation (PDF) 26 mins (11 pages) Jan. 27, 2006 Once you have completed this presentation, you will be able to set up Partner Management. Partner and Channel Analytics - Overview of the Enhancements After completing this, you will have an overview of Partner and Channel Analytics with its newest enhancements. 7 mins (11 steps) Application Help of Partner Management SAP Library (HTM) Account and Contact Management with Channel Partners Open/ Duration: 2:31 hours At the end of this unit you will be able to explain Account and Contact Management. Detailed View of Channel Sales Presentation (PDF) 151 mins (63 pages) Sep. 14, 2005 After completing the topic "Account and Contact Management" of this presentation, you will be able to explain and demonstrate the Account and Contact Management with Channel Partners. Application Help of Account and Contact Management with Channel Partners SAP Library (HTM) Collaborative Selling Open/ Duration: 1:16 hours At the end of this unit you will be able to explain and set up Channel Commerce functionality. Detailed View of Channel Commerce Presentation (PDF) 76 mins (32 pages)

3 After completing this presentation, you will be able to explain Channel Management and demonstrate features such as: Collaborative Showroom Distributed Catalog and Content Management Distributed Order Management Channel Commerce Analytics Sep. 9, 2005 Application Help of Collaborative Selling SAP Library (HTM) Lead and Opportunity Management with Channel Partners Open/ Duration: 2:02 hours At the end of this unit, you will be able to explain and configure Lead and Opportunity Management with Channel Partners including Channel Marketing and Sales, Lead Processing with Interactive Forms and Rule-Based Document Distribution. Introduction to Lead Management with Channel Partners Once you have completed this, you will have an overview of Lead Management. For details, see the Detailed View of Channel Marketing presentation (PDF). 9 mins (10 pages) Introduction to Opportunity Management with Channel Partners Once you have completed this, you will be able to explain Opportunity Management with Channel Partners. For details, see the Detailed View of Channel Sales presentation (PDF). 11 mins (8 pages) Configuration View of Lead and Opportunity Management Presentation (PDF) 64 mins (27 pages) Jan. 27, 2006 Once you have completed this presentation, you will be able to set up and configure Lead and Opportunity Management. Tutorial for Lead Distribution via Interactive Forms SAP Tutor (SIM) 15 mins (47 steps) Sep. 8, 2005 Once you have completed this SAP Tutor session, you will be able to demonstrate Lead Processing with Interactive Forms. Tutorial for Rule-Based Document Distribution SAP Tutor (SIM) 13 mins (39 steps) Sep. 21, 2005 Once you have completed this SAP Tutor session, you will be able to explain Rule-Based Document Distribution within the Lead and Opportunity Management scenario. Tutorial for Collaborative Activity Management SAP Tutor (SIM) 10 mins (30 steps) Once you have completed this SAP Tutor session, you will be able to demonstrate Activity Management in the Lead and Opportunity Management scenario.

4 Application Help of Lead and Opportunity Management with Channel Partners SAP Library (HTM) Quotation and Order Management for Business-on-Behalf Open/ Duration: 0:22 hours At the end of this unit you will be able to describe the functionality of Quotation and Order Management for Business-on- Behalf. Channel Sales - Quotation and Order Management Once you have completed this, you will have an overview of the new features of Quotation and Order Management for Business-on-Behalf in SAP CRM 5.0. For details, see the Detailed View of Channel Sales presentation (PDF). 6 mins (9 pages) Feb. 2, 2006 Tutorial for Business-on-Behalf SAP Tutor (SIM) 16 mins (49 steps) Once you have completed this SAP Tutor session, you will be able to demonstrate Quotation and Order Management for Business-on-Behalf. Application Help of Quotation and Order Management for Business-on-Behalf SAP Library (HTM) Campaign Management with Channel Partners Open/ Duration: 0:29 hours At the end of this unit, you will be able to explain Campaign Management with Channel Partners. Introduction to Campaign Management with Channel Partners Once you have completed this, you will have an overview of Campaign Management with Channel Partners. For further details, see the Detailed View of Channel Marketing presentation (PDF). 10 mins (8 pages) Tutorial for Campaign Management with Channel Partners SAP Tutor (SIM) 19 mins (60 steps) Feb. 1, 2006 Once you have completed this SAP Tutor session, you will be able to demonstrate Campaign Management with Channel Partners. Application Help of Campaign Management with Channel Partners SAP Library (HTM) Summary Open/ Summary

5 After completing the section above, you should: Equip yourself for onsite work in Step 2: Prepare For Your Project Do you think you are now ready for your next project? Yes No, because If you wish, you can extend your competence in the nice-to-know section below. SAP Standard Training Open/ Extend Your Competence - Nice to Know Extend your knowledge by taking SAP standard training courses. SAP Standard Classroom Training: Online Training Catalog Website (HTM) Search and register for SAP standard training courses offered by SAP Education worldwide. Obtain an overview of the current standard training classroom course curriculum: SAP Solutions Training. Go to Global Education Course Portfolio for 200-plus mysap Customer Relationship Management training courses. A condensed consultant training is also available in SAP Solution Academy > mysap Customer Relationship Management. Industry Scenarios Open/ At the end of this unit, you will be able to explain the channel-management-specific Industry Scenarios. Channel Management for High Tech Learn how to use and configure Channel Management for High Tech using the content of the Learning Map "Manufacturing Industries", unit "High Tech Industry". Channel Management for Automotive Learn how to use and configure channel management for automotive using the content of the learning map "Manufacturing Industries", unit "Automotive Industry". Technical Settings for SAP CRM 5.0 Channel Management Open/ At the end of this unit, you will be able to set up SAP CRM 5.0 Channel Management. Link to Learning Map "Technology Consultant" Learn how to implement SAP CRM 5.0 Channel Management using the technological infrastructure of mysap CRM and SAP Netweaver. Relevant units of the Learning Map for Technology Consultants are: Application Platform: Frameless Design of B2C and Internet Pricing and Configurator (IPC) on Virtual Machine Container SAP Solution Manager for Implementation: Enhanced capabilities Save & Please remember to save & close whenever you leave this learning map.