Welcome. Meet inni TM

Transcription

1 Welcome. Meet inni TM The Digital Backbone for Utilities The Powerhouse Digital Backbone for Utilities

2 Powerhouse mission with the innitm product The transformation of the energy and utility sector is happening right now. The competitive landscape is changing dramatically, legislation is continuously changing, the competition in between traditional and new suppliers is fierce, while at the same time customers are in general not satisfied with the available offerings or the offered customer experience by their suppliers. Due to a dependency on legacy systems, innovation is lagging or not possible at all, preventing the creation of sustainable value for customers and putting the future existence of some suppliers at peril. One of the vital success factors of utilities is to have a flexible supporting application infrastructure at a predictable cost, while maintaining openness to connect different applications or partners systems. Selecting a Meter Data Management (MDM) and Customer Information System CIS (including billing) to support your business is not a simple choice. Currently the application software market is dominated by large monolithic players that have a track record of being difficult to implement, operate and, above all, require a large upfront investment, while having most of the times a heavy operational cost after implementation. Within the energy and utilities landscape there are also more specific solutions which provide higher flexibility, but yet these are still challenging to implement, have limited scalability or are difficult to integrate into the end-2-end chain of applications. With the inni platform, Powerhouse offers something unique, something different. inni is the digital backbone for utilities, using the latest cloud and data technologies to create an open, scalable, flexible, and engaging energy and utilities platform. inni with continuous insight in end-2-end business processes, combined with massive data handling, flexible billing and using the power of the cloud offers an answer to the challenges of the energy and utilities suppliers today. The inni platform allows energy and utilities suppliers to focus on their customers, to surprise their customers by developing new products and offerings quickly and services matching their customer needs while offering them the best customer experience possible. For the developers of the inni platform cost, efficiency, flexibility, scalability, customer focus, easy to implement and high configurability are all considered essential to running a digital utility business in the 21st century. 2

3 Your benefits, our values Future Proof Unprecedented scalability supporting growth Easy to adjust to new market models & regulation Automatically updated to new industry standards Modular and layered technical design simple to connect via API management Customer Centric Customer 360 cockpit for providing world class customer service Strong online & self-service for high end-customer satisfaction Easy to comment and create tasks with the ticketing communication center Cost Efficient End-2-End design of all processes to lower the cost to serve per access point Competitive operational and IT costs with the SaaS model High configurability of the system preventing customized IT development Insight & Control All data is stored, traceable and can be visualized via PowerBI Big data analysis ready Quick implementation of reporting with highly flexible analytics environment Easy to Implement Pre-configured implementation options to quickly set up customer accounts Flexible setup for the seamless addition of products Easy to create, manage, control and support API s 3

4 The innitm platform functional overview EMPLOYEES inni App Store Business & Proces Intelligence M A R K E T Sourcing & Pricing Market Interaction Portfolio Management Contracting Customer Interaction Forecasting & Metering Marketing & Sales Billing Payment & Collection C U S T O M E R Security & Support API Management inni Layer Management The 15 modules of inni Contracting Market Interaction Customer Interaction Sourcing & Pricing Marketing & Sales Portfolio Management Forecasting & Metering Billing 9 10 Payment & Collection Security & Support 14 API Management inni Layer Management Business & Process Intelligence inni App Store 4

5 The jobs the innitm modules gets done 1 Contracting 4 Forecasting & Metering Create new products which can be To receive and/or calculate correct metering contracted and billed as stipulated in the volumes for calculating an invoice and contract support other modules which rely on correct Offer a contract in a minute to close the deal metering data Provide on the spot margin insights to focus To ensure that the billing process is not on the profitability of contracted customers interrupted, there is always a best available Changes, e.g. # supply points, in contracts volume provided by metering are easily processed to match the new Quickly solve errors by smart analyses customer reality of meter data issues/ errors with the 2 3 Market Interaction Monitoring and logging all messaging going in and out to stay in control Monitoring all market processes (e.g. switching) to stay in control and act swiftly if there is an error signaled Easy to quickly change, update API s (interfaces) with market parties Customer Interaction 5 identification on micro-level Billing Timely and complete billing by continuous calculation of the amount which needs to be billed based on billing formulas To be able configure each invoice by matching customer needs; when to and how to bill To stay in control and assure the quality of billing by adding flexible validations process Flexible and configurable self-service portal which provides access to all relevant customer information in a transparent (interactive) manner Managing and creation of accounts to manage relation (party) structure and hierarchy Provide complete overview of the Customer Life Cycle per customer including a 360 status overview to improve customer experience 6 Sourcing & Pricing To structure (build up) every price possible with the price component building blocks to be used to calculate financial results for the invoice To be in control and to track and trace the prices which are being provided to customers in contracts or commodity procurement To be always in control when a customer wants to source a volume with a specific price and limiting the sourcing risk 5

6 7 Marketing & Sales 11 API Management To integrate your CRM system with the To manage, control and support API s platform, handling all customer interaction effectively and contracts so CRM users are always up to Providing a quick overview of all API s and date with the latest status of the customer analytics 8 Portfolio Management Opportunity to create value through the API s via the API economy To be in control of the portfolio, source volumes for best possible price Identify risks on portfolio and /or individual end user level Accurately forecasting the portfolio 12 innitm Layer Management Easy implementation of the inni product Simple to change configurations and process flows of functionalities in the 3 layers 9 Payment & Collection 13 Business & Process Intelligence Matching payments with bookings Handle reminders, late payment charges and defaulters with collection agencies Coupling of payment and collection information with the CRM function to create good 360 degrees customer overview To analyse data, share insights by transforming the data in actionable information To provide a 360-degree view for business users with their most important metrics in one place, updated in real time for a pro-active 10 Security & Support To ensure compliancy with European 14 fact based steering of the business innitm App Store regulation on data protection To ensure an available and performing system covered by 24/7 support Data protection by encryption in transit Guarantees the customer and company data is only visible and accessible for authorized Allow users to quickly download new updates and/or features of the inni platform Provides external developers to publish and/ or share new applications, approved by inni, to specific users or for everyone users and makes it impossible to see other data from inni -users Track, trace and monitor tickets send to the inni support desk to stay in control 6

7 inni Layer management for easy implementation and configuration We believe that standardization is the key factor in the success of an efficient, scalable and cost effective IT system. However, we are much aware that every country and company has their own specifics, and thus there is room for specifications in our standard country and company layers. The core layer consist of the inni platform. The country layer is designed to make the inni platform operational in a specific country. Each country has different TSO s, markets, regulators, tariffs etc. These operational settings are applicable for all companies in a specific country and are made available by Powerhouse. However, if a customer of inni wants something different or extra this is also possible and is considered part of the customization. The company layer is where the configuration for the products, branding, and customer portal is completed. Partly, this can be done via the standardized configuration options, or it can be customized to the specific wishes of a customer. Company layer Company configuration Country layer Country configuration Core layer 7

8 EMPLOYEES The Core layer M A R K E T Sourcing & Pricing Market Interaction Portfolio Management inni App store Business & Process Intelligence Contracting Customer Interaction Forecast & Metering Security & Support Marketing & Sales Billing Payment & Collection C U S T O M E R The contract, meter-to-cash platform is the core layer of inni and takes care of all of the processes and functionalities needed to run the business. The high level of configurability makes inni easy to use and very flexible to match your company. This is the digital backbone for utilities. API management inni Layer management The Country layer Reference market Forward market Day ahead market Imbalance market Intraday market Certificate market Tax Tariffs Transport messages Switch messages Metering messages Allocation/ reconciliation Central access point register The operational settings of the country layer supports, for example, the connection with daily market APX in the Netherlands; the TSO Amprion in Germany; the daily market OMIE in Spain; or Central Access Point Register EDSN in the Netherlands. For each country, the specific operational settings will be different in order to comply with local regulations. The Company layer Products Multi brands Marketing campaign E+ services For the company layer, there exists a set of pre-configured standard settings; for example, product elements for a fixed price, electricity product, or a customer portal. We also under- stand that each company is unique and that this is not captured in standardization. During the implementation of the company layer, this will be the differentiator but with the easy configuration settings this will be a pleasant and stress-free experience. 8

9 Your continuous business advantages Choosing a new IT platform to run your utility business is a challenging process which, until recently, required repetitive updating every 5-10 years at high costs. With the important decision and implementation process, your IT system is already outdated when operational. In the cloud energy landscape, your current IT systems for utilities will become outdated more quickly. With the fully cloud based Inni platform, we have created the best solution. With the development of the digital backbone, Powerhouse is capable of offering new functionalities and applications for businesses just like yours. With constant updates. the life cycle of your IT system is enormously prolonged. In this way, your company can continue to focus on customer needs while creating value and capitalizing on new opportunities the market offers Monoliths Client Server Applications Web Ready Applications Data driven, customer centric cloud based Applications Digital backbone for utilities Application update Application update 9 Application update

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12 Van Diemenstraat CN Amsterdam The Netherlands T info@powerhouse.net Straat van Florida 23 Post box AC Almere The Netherlands T info@powerhouse.net Paseo de la Castellana Madrid Spain T info@powerhouse.net