Transportation Worker Identification Credential (TWIC) AAPA Conference. March 31, 2008

Transcription

1 Transprtatin Wrker Identificatin Credential (TWIC) AAPA Cnference March 31, 2008 Cpyright 2008 Lckheed Martin Crpratin. All rights reserved.

2 TWIC Overview and Update Prgram Overview Enrllment Update Prgram Successes Lessns Learned Reader Pilt Resurces Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

3 Enrllment Update Deplyment 90+ Enrllment Centers pen natinwide Mbile enrllment fielded t make start-up mre cnvenient Enrllment Nearly 200,000 wrkers have enrlled Enrlling 20,000+ wrkers per week Cntinuing t evaluate ppulatin estimates t ensure capacity Custmer Service Card activatin appintments available natinwide Self-service card status check added nline Added mre self-service features t help desk In January, 93% f applicants were satisfied with their verall experience at the TWIC enrllment center Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

4 TWIC Dashbard (Page 1 f 2) March 27, 2008 Explanatin f Dashbard The TWIC Dashbard prvides pint-in-time prgram infrmatin n: Enrllment and adjudicatin-related statistics Graph depicting pre-enrllment and enrllment trends Cntact infrmatin fr TWIC resurces Quarterly deplyment schedule identifying enrllment center pening dates if frmally annunced in the Federal Register; current enrllment numbers are included fr centers that are peratinal Prgram Statistics Pre-Enrllments Enrllments (89 enrllment centers peratinal) Cards Printed Cards Activated Enrllment/Activatin Average Enrllment Time Measurement (as f 03/26/08) 258, , ,823 43, minutes Vlume 300, , , , ,000 50,000 Enrllment Trending 122,490 58, , , , ,466 78,387 69,155 Ttal Pre-enrllments: 258,197 91, , , , , , , , , , , ,213 Ttal Enrllments: 185,213 Security Threat Assessment Initial Disqualificatin Letters Appeals Requested Appeals Granted Waivers Requested Waivers Granted ALJ Hearings Requested ALJ Hearings Granted Final Disqualificatin Letters Measurement (as f 3/23/08) 3,014 1,381 1, N/A /22/08 1/29/08 2/5/08 2/12/08 2/19/08 2/26/08 3/4/08 3/11/08 3/18/08 3/25/08 Date TWIC Infrmatin and Resurces Help Desk: DHS-TWIC ( ) 8:00 AM ET - 12:00 AM ET credentialing@dhs.gv Website: Cpyright 2008 Lckheed Martin Crpratin. All rights reserved.

5 Prgram Successes Rapid Repeatable Deplyment Prcess Quickly Train and Rll ut Prts Hsted Mbile Deplyments Perfrm Enrllments at Custmer Lcatins Pre-enrllment Capability Reduces Overall Enrllment Time Extensive use f Metrics and Dashbard Allws bjective identificatin f trends t take crrective actins Use f 1:1 Bimetric Match and Quality Algrithm at Enrllment Minimizes FBI Rejects Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

6 Lessns Learned Mdified Capture Prcess t Allw fr Large Hands Decreases FBI reject rates Fingerprint Matching Algrithm Must be Optimized Cntinuing t wrk with NIST and TSA t Study Data Significant Imprvements t Date Card Activatin Scheduling is Imprtant Fr high-vlume applicatins, walk-in nly is nt sufficient Need t Rapidly Adjust Resurces t Handle Fluctuating Demand Reginal Differences in Demand Requirements fr Flexible Hurs Self Service Optins Checking Card Status General Infrmatin Scheduling Appintments Bttm Line: Study the Data and Take Calculated Actin Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

7 SAFE Prt Act Pilt Test Pilt Test Requirements: Evaluate technical perfrmance f TWIC card / bimetric reader functin Evaluate peratinal and business prcess impact f cnducting bimetric verificatin f identity in varius maritime facility and vessel perating scenaris Participants Prts f NY/NJ; Lng Beach; Ls Angeles; and, Brwnsville Vessel peratins: inland river tug/twing peratins Vicksburg, MS; and, small passenger vessel peratin in Annaplis, MD May add: cean-ging vessel; large passenger ferry; and, Great Lakes facility Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

8 Test and Evaluatin Apprach Test Planning Initial Technical Test (ITT) Early Operatinal Assessment (EOA) System Test and Evaluatin (ST&E) ITA is Space and Naval Warfare (SPAWAR) Systems Center Charlestn Create test plans fr ITT, EOA, and ST&E Mnitr all testing Quick lk and final reprts fr all three phases Testing cvers facilities frm prts at 5 gegraphical lcatins Initial Technical Test (ITT) Prvides infrmatin regarding the technical capability f the card readers ITT includes envirnmental and reader specificatin cnfrmance testing Cllect data fr pre-pilt test plan (EOA Baseline) Develp pre-pilt test plan Multiple test resurces will be leveraged Cllect, analyze, and reprt data Early Operatinal Assessment (EOA) Fcuses n cllecting early data t supprt: Card reader suitability and effectiveness Refinement fr card reader specificatins Pre-Pilt data cllectin EOA First stage Reader Installatin Data cllectin SPAWAR quick lk reprt after reader installatin Analyze pst installatin data System Test and Evaluatin (ST&E) Evaluates card reader effectiveness, suitability, and supprtability Establish prtcl fr ther sites/vessels t evaluate readers befre the acquisitin stage Evaluate full impact f TWIC n facility and vessel peratins Mdificatins t current Access Cntrl Systems (ACS) Other burdens that face the facility r vessel peratrs t cmply with TWIC Finalize reader regulatry requirements Card readers will be subjected t nrmal peratins Mnitring will cntinue under nrmal peratins Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

9 TWIC Infrmatin / Resurces Website: Link t Pre-enrllment website English and Spanish Schedule, press releases, FAQs, rulemaking dcuments Outreach/cmmunicatin materials Flyers Quick Reference Guides English and Spanish Link t Cast Guard Hmeprt website TWIC Help Desk: DHS-TWIC ( ) 8:00 AM ET - 12:00 AM ET English and Spanish Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,

10 Cntact Details Maurine Fanguy TWIC Prgram Directr (571) Cpyright 2008 Lckheed Martin Crpratin. All rights reserved. Maurine Fanguy March 26,