The BI Survey 17 Jedox Highlights. Summary ... Leader in. Top-ranked in. Leader in. Price-to-value. Project length

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2 The BI Survey 17 Highlights Peer Group OLAP analysis-focused products Peer Group Integrated performance management products Peer Group EMEA-focused vendors Summary Leader in Project length Price-to-value Implementer support Product satisfaction Flexibility for users Ease of use Query performance Performance satisfaction Customer experience Cloud BI 1. Top-ranked in Project length Product satisfaction Performance satisfaction... Leader in Business value Price-to-value Vendor support Implementer support Customer satisfaction Ease of use Query performance Customer experience Cloud BI Leader in Price-to-value Implementer support Product satisfaction Query performance Performance satisfaction Customer experience Cloud BI Year after year, underpins its status as one of the leading BI and CPM vendors for mid-size companies in The BI Survey. The flexible, spreadsheet based development environment clearly seems to satisfy users, while outstanding priceperformance ratio paired with strong performance is a recipe that continues to win customers. is shown to deliver great benefits including faster and more accurate reporting, analysis and planning, improved data quality, better business decisions and improved employee satisfaction. s philosophy of extending the familiar Excel environment with specific BI and CPM functionality seems to work. Many customers acknowledge this fact and prefer to competitors products BARC - Business Application Research Center, a CXP Group Company in 2

3 The BI Survey 17 BI User Review Matrix - Peer group: OLAP analysis-focused products User Experience IBM Plan. An. prevero SAP BO Analysis MS Excel Highest Competitiveness Lowest Competitiveness Highest Customer Satisfaction Lowest Customer Satisfaction SAP BEx Note: No Competitiveness' data for. Placeholder value used. BARC The BI Survey 17 Business Value 2017 BARC - Business Application Research Center, a CXP Group Company in 3

4 The BI Survey 17 BI User Review Matrix - Peer group: Integrated performance management products User Experience IBM Plan. Analytics prevero Highest Competitiveness Lowest Competitiveness Highest Customer Satisfaction Lowest Customer Satisfaction Note: No Competitiveness' data for. Placeholder value used. BARC The BI Survey 17 Business Value 2017 BARC - Business Application Research Center, a CXP Group Company in 4

5 The BI Survey 17 BI User Review Matrix - Peer group: EMEA-focused vendors Highest Competitiveness Lowest Competitiveness User Experience prevero DigDash Highest Customer Satisfaction Lowest Customer Satisfaction Note: No Competitiveness' data for. Placeholder value used. BARC The BI Survey 17 Business Value 2017 BARC - Business Application Research Center, a CXP Group Company in 5

6 Ein Produkt, das aus dem Arbeitsalltag nicht mehr wegzudenken ist. CEO, public sector and education, employees Excellent flexibility, ease of administration post-implementation, no serious bugs found. Person responsible for departmental BI, services, >2.500 employees JEDOX ist das BI-Excel - eine Allzweckwaffe. JEDOX kann viel. Allerdings muss man sich dann auch eingehend mit der Anwendung befassen. Der Support hilft einem bei fast allen Problemen und ist sehr freundlich. Das Preis-Leistungs- Verhältnis ist sehr gut. Person responsible for departmental BI, manufacturing, employees Customer Quotes Sehr gut, einfach zu handhaben, extrem schnell und leistungsfähig. CEO, financial services, <100 employees Das Produkt erfüllt voll und ganz die Erwartungen. Die Lösung eng an gängigen Tabellenkalkulationen reduziert signifikant den Schulungsaufwand und erlaubt das einfache designen von Berichten auch in anderen Anwendungen. CEO, services, >2.500 employees

7 overview Established in 2002, has grown into a team of more than 150 employees, including 50 in research and development as well as 25 consultants. The vendor serves clients worldwide through its headquarters in Freiburg, Germany, its seven international offices, and a partner network. According to its own accounts, generated an increase in turnover of 50 percent in 2016, mainly in the EMEA region, the United States and APAC. The company s flagship product is Suite, a flexible BI and CPM product with planning, reporting and analysis capabilities. The suite runs on the company s own multidimensional in-memory database. The underlying philosophy of Suite is to extend the familiar Excel environment with specific BI and planning functionality. The solution, which offers both an Excel client and web interface resembling a spreadsheet as front ends, was first launched in The Excel add-in is a classic spreadsheet interface combining well-known Excel functions with additional features. The web client has a browser-based spreadsheet interface a type of Excel on Versions used the web with additional functions. According to the company, more than 1,900 clients worldwide use the product today. The product is aimed at business power users who create individual planning, reporting and analysis applications with the flexible multidimensional in-memory database in a familiar spreadsheet environment. However, tasks such as integrating data into OLAP Server may require IT support. Trained business users can later take on responsibility for the administration and further development of applications. These applications can be published to large groups of users through Web and Mobile. Classified as a development environment, in its latest version now provides predefined planning models for P&L, cost center, sales and HR via its own marketplace integrated in Suite. n= 23 This year we had 34 responses from users. 11 percent of them used Version 5, 54 percent Version V5 6 and 35 percent Version 7. V7 35% 11% customer responses Introduction The BI Survey 17 is based on findings from the world s largest and most comprehensive survey of business intelligence end users, conducted from February to June In total, 3,066 people responded to the survey with 2,564 answering a series of detailed questions about their usage of a named product. Altogether, 42 products (or groups of products) are analyzed in detail. The BI Survey 17 examines user feedback on BI product selection and usage across 29 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness. There are 29 KPIs in total. This document contains just a selection of the headline findings for. It does not show all the KPI results and focuses mainly on the positive findings. For more information on the survey, visit The BI Survey website. 54% V BARC - Business Application Research Center, a CXP Group Company in 7

8 User and Use Case Demographics Comment is mainly used for Excel-based standard/enterprise reporting, ad hoc query, basic data analysis (typically OLAP), budgeting/planning and dashboards/scorecards. Advanced analysis is considered an important use case for the future by 50 percent of respondents using. targets companies of all sizes across all industries. 62 percent of our sample of customers come from mid-sized companies (100-2,500 employees), but there is also a significant amount of smaller customers with fewer users (26 percent). With a median of 30 users (mean of 70 users) implementations are rather small compared to competitors. As the tasks carried out with by business users show, Suite is a very business user-oriented product. Even tasks like modeling/enriching data and exploring/ analyzing data are frequently performed by customers in business departments, with little help from IT. Current vs. planned use n=34 Standard/Enterprise reporting Ad hoc query Basic data analysis Budgeting/Planning Dashboards/ Scorecards Financial consolidation Advanced analysis 12 In use 85% 82% 68% 68% 53% 38% 50% 32% 38% 5 products most often evaluated in competition with n=34 QlikView IBM Cog Analytics MS Excel 26% 18% 32% Planned 21% 21% 21% Percentage of employees using n=33 Average of all products 17% 15% 6% 29% 35% Number of users using n=33 Median Mean Company size (employees) n=34 Less than More than % 26% Average of all products Tasks carried out with by business users n=33 View Navigate Explore/Analyze Model/Enrich 94% 91% 88% 82% 82% 80% 42% 29% Average of all products 62% 2017 BARC - Business Application Research Center, a CXP Group Company in 8

9 Peer Groups and KPIs The KPIs The BI Survey 17 provides the reader with well-designed KPI dashboards packed with concise information, which can be absorbed at a glance. The KPIs all follow these simple rules: Only measures that have a clear good/ bad trend are used as the basis for KPIs. KPIs may be based on one or more measures from The BI Survey. Only products with samples of at least (depending on the KPI) for each of the questions that feed into the KPI are included. For quantitative data, KPIs are converted to a scale of 1 to 10 (worst to best). A linear min-max transformation is applied, which preserves the order of, and the relative distance between, products scores. The terms top-ranked and leader are used in the following KPI chart titles. Top-ranked indicates first position. Leader usually denotes a position in the top 25-30% of products listed in the chart. Peer Group Classification The BI Survey 17 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to allow fair and useful comparisons of products that are likely to compete. The peer groups have been defined by BARC analysts using their experience and judgment, with segmentation based on two key factors: 1. Usage scenario - functional peer groups are mainly data-driven and based on how customers say they use the product. 2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particular region? We also take into account the location of BI Survey respondents. features in the following peer groups: OLAP analysis-focused products Integrated performance management products EMEA-focused vendors Peer Groups Overview Large enterprise BI platforms Includes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases. Dashboarding-focused products Includes products that focus on creating advanced and highly sophisticated dashboards. Self-service reporting-focused products Includes products that focus on self-service reporting and ad hoc analysis. OLAP analysis-focused products Includes products that focus on analysis in dimensional and hierarchical data models. Data discovery-focused products Includes products that focus on visual data discovery and advanced data visualization. Integrated performance management products Includes products that provide integrated functionality for BI and performance management, especially planning and budgeting. Large international BI vendors Includes products from companies with annual revenues of $200m+ and a truly international reach. EMEA-focused vendors Includes products from vendors that have a significant presence in - and focus on - the EMEA region. Americas-focused vendors Includes products from vendors that have a significant presence in - and focus on - the Americas region BARC - Business Application Research Center, a CXP Group Company in 9

10 Project length This KPI is based on how quickly the product is implemented.

11 Project length Leader Peer group: OLAP analysis-focused products Project length Top-ranked Peer group: Integrated performance management products 1. Project length MS Excel SAP BO Analysis SAP BEx BARC BARC Consistently outstanding in project length Peer group: Integrated performance management products Viewpoint The business requirements of s typically mid-size customers are often straightforward with relatively small data volumes and numbers of users involved, which is why projects with software are usually quite short. Many projects seem to be completed on time and on budget, leading again to a top ranking in the Project length KPI in the Integrated performance management products peer group. Classified as a development environment, now provides predefined planning models for P&L, cost center, sales and HR via its own marketplace integrated in Suite. These predefined planning models may also help customers to speed up projects, especially in the early stages BARC - Business Application Research Center, a CXP Group Company in 11

12 Price-to-value This KPI is based on how users rate their BI tool in terms of price-tovalue.

13 Price-to-value Leader Price-to-value Leader Price-to-value Peer group: OLAP analysis-focused products Peer group: Integrated performance management products MS Excel SAP BO Analysis SAP BEx BARC BARC Price-to-value Leader Peer group: EMEA-focused vendors DigDash BARC Viewpoint Once again this year, The BI Survey underlines the fact that is a very competitively priced product, offering comprehensive functionality for various BI and CPM use cases as well as good value for money. In fact, price-performance ratio (88 percent) is the number one reason why customers buy Suite. Unsurprisingly the vendor comes out with leading ranks for Price-to-value in all of its peer groups. is licensed using an on-premises and cloud hybrid concept. Customers license the product based on required user roles (Power User, Planner, Viewer). The fee for support and maintenance is set at 20 percent of the license list price per year BARC - Business Application Research Center, a CXP Group Company in 13

14 Business value & Customer satisfaction The Business value KPI combines the Business benefits, Project success and Project length KPIs. The Customer satisfaction KPI combines the Recommendation, Product satisfaction, Vendor support and Implementer support KPIs.

15 Business value Leader Peer group: Integrated performance management products Viewpoint Business value BARC Business value combines the Business benefits, Project success and Project length KPIs. With strong results particularly in the Project length KPI, also achieves a leading rank in the Integrated performance management products peer group for Business value, proving that it can create real business value for customers. Business benefits like faster and more accurate reporting, analysis and planning, improved data quality, better business decisions and improved employee satisfaction are regularly achieved with. Customer satisfaction Viewpoint Customer satisfaction Leader Peer group: Integrated performance management products Customer satisfaction combines the Recommendation, Product satisfaction, Vendor support and Implementer support KPIs. gets good ratings in nearly all of these KPIs in this year s BI Survey, particularly in the Integrated performance management products peer group. As a result, it comes out as a leader for Customer satisfaction as well. Satisfied customers are a vital element to becoming and remaining a successful company, particularly in a highly competitive market like the BI and CPM market. Customer service and satisfaction are clearly very important to and its customers appreciate the service they receive BARC 2017 BARC - Business Application Research Center, a CXP Group Company in 15

16 Vendor support This KPI measures user satisfaction with the level of vendor support provided for the product.

17 Vendor support Leader Peer group: Integrated performance management products Vendor support BARC Improved in vendor support Peer group: Integrated performance management products Viewpoint According to customers, the vendor offers a very high level of support and therefore receives a leading rank in the Integrated performance management products peer group. As a German mid-sized BI and CPM vendor, seems to build good relationships with its typically medium-sized customers and they like the service they receive. The vendor provides telephone and web support as well as remote and on-site support. Moreover, there is a knowledge base and online help accessible through the company website with product manuals and documentation, as well as the Academy training service. In recent years, has also expanded its international presence with subsidiaries in France, the United States, Australia and Singapore BARC - Business Application Research Center, a CXP Group Company in 17

18 Implementer support This KPI measures user satisfaction with the level of the implementer s support for the product.

19 Implementer support Leader Implementer support Leader Peer group: OLAP analysis-focused products Peer group: Integrated performance management products Implementer support SAP BO Analysis SAP BEx MS Excel BARC BARC Implementer support Leader Peer group: EMEA-focused vendors DigDash BARC Viewpoint This year s BI Survey results confirm that s partners do a great job in their implementation projects. The support provided by implementing partners achieves leading ranks in all of its peer groups, way ahead of market average. Suite is sold by the vendor itself as well as by its worldwide partner network of around 180 value-added resellers. Alliances with big consultancies (e.g. EY) and more than 20 OEM partnerships (e.g. ERP) are major contributing factors to this good result as the level of support they provide is highly rated by customers. Partners often focus on specific solutions, industries (e.g. logistics, healthcare) or regions BARC - Business Application Research Center, a CXP Group Company in 19

20 Improved in implementer support Peer group: Integrated performance management products Improved in implementer support Peer group: OLAP analysis-focused products Implementer support SAP BO Analysis SAP BEx MS Excel BARC - Business Application Research Center, a CXP Group Company in 20

21 Product satisfaction This KPI is based on the frequency of problems encountered with the product.

22 Product satisfaction Top-ranked 1. Product satisfaction Leader Peer group: Integrated performance management products Peer group: EMEA-focused vendors Product satisfaction Improved in product satisfaction Peer group: Integrated performance management products BARC DigDash Product satisfaction Leader Peer group: OLAP analysis-focused products SAP BO Analysis MS Excel SAP BEx BARC BARC Viewpoint Customers are satisfied with Suite and the BI and CPM functionality the product offers. It is aimed at business power users who create individual planning, reporting and analysis applications with the flexible multidimensional in-memory database in a familiar spreadsheet environment. Business departments need little IT support when it comes to running the system so they can concentrate on the business aspects of their BI and CPM activities. The results in this year s BI Survey show Suite to be a reliable product with a top ranking for Product satisfaction in the Integrated performance management products peer group, maintaining its position from last year. Problems encountered with the product are quite rare. Indeed 65 percent of respondents state they experience no significant problems at all when using Suite BARC - Business Application Research Center, a CXP Group Company in 22

23 Ease of use This KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implementation.

24 Ease of use Leader Ease of use Leader Peer group: OLAP analysis-focused products Peer group: Integrated performance management products Ease of use MS Excel SAP BO Analysis SAP BEx BARC BARC 4.0 Improved in ease of use Peer group: Integrated performance management products Viewpoint Ease of use for report recipients and Ease of use for report designers are often cited as reasons why companies buy. The vendor s Excel add-in and browser-based spreadsheet interface, as well as the underlying philosophy to extend the familiar Excel environment with BI and CPM functionality, clearly seem to convince and satisfy customers. s user friendliness and the flexibility it gives to implement various BI and CPM use cases on one common platform are key ingredients in the vendor s success. The ease of use of the Excel add-in allows business power users to do almost anything they need including building and manipulating reports as well as planning forms and analyses in the universally familiar Microsoft Office environment. achieves leading ranks for Ease of use in two of its peer groups, improving its position from last year in the Integrated performance management products peer group BARC - Business Application Research Center, a CXP Group Company in 24

25 Flexibility for users This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.

26 Flexibility for users Leader Peer group: OLAP analysis-focused products Viewpoint Flexibility for users MS Excel SAP BO Analysis SAP BEx BARC Suite is a flexible BI and CPM development environment with integrated capabilities for planning, reporting and analysis. The product s flexibility is one of the top 3 reasons why companies buy and customers are obviously satisfied with it. Complaints about inflexibility are almost non-existent (3 percent of respondents). The product is aimed at business power users who create individual planning, reporting and analysis applications with the flexible multidimensional in-memory database in a familiar spreadsheet environment. For customers who want to pursue a more standardized approach, now provides predefined planning models for P&L, cost center, sales and HR via its own marketplace integrated in Suite. These models can be a starting point in the early stages of implementation projects and can be flexibly adapted to customers needs BARC - Business Application Research Center, a CXP Group Company in 26

27 Query performance This KPI is based on how quickly queries respond (adjusted by data volume).

28 Query performance Leader Query performance Leader Peer group: OLAP analysis-focused products Peer group: Integrated performance management products Query performance SAP BO Analysis SAP BEx MS Excel BARC BARC 4.3 Query performance Leader Peer group: EMEA-focused vendors DigDash BARC Viewpoint delivers fast query performance (adjusted by the data volume queried). Indeed performance speed has been one of the product s main strengths for years now. Its multidimensional database has always run in-memory so has a head start over more traditional ROLAP systems. Furthermore the vendor s OLAP accelerator technology, using graphics processing units (GPU) instead of CPU memory, is an interesting option for speeding up performance in large-scale scenarios if required. The vendor claims the GPU accelerator increases the processing speed of its in-memory technology many times over. As a matter of fact, query performance is one of the main obstacles to achieving satisfaction and acceptance for any kind of BI and CPM product BARC - Business Application Research Center, a CXP Group Company in 28

29 Consistently outstanding in query performance Peer group: OLAP analysis-focused products Consistently outstanding in query performance Peer group: Integrated performance management products Query performance SAP BO Analysis SAP BEx 16. MS Excel BARC - Business Application Research Center, a CXP Group Company in 29

30 Performance satisfaction This KPI measures the frequency of complaints about the system s performance.

31 Performance satisfaction Top-ranked 1. Performance satisfaction Leader Peer group: Integrated performance management products Peer group: EMEA-focused vendors Performance satisfaction BARC 4.0 Consistently high ratings in performance satisfaction Peer group: Integrated performance management products DigDash Performance satisfaction Leader Peer group: OLAP analysis-focused products SAP BO Analysis MS Excel SAP BEx BARC BARC Viewpoint customers rarely complain about performance issues and fast query performance is a frequently cited reason for buying the product. For the third year in a row, wins this important KPI in the Integrated performance management products peer group. The product is normally used in departmental or rather small-scale scenarios with relatively small data volumes and few concurrent users, where performance is not usually an issue. However, s in-memory multidimensional database is clearly capable of dealing with the data volumes and user numbers its customers typically work with. Performance satisfaction is key to acceptance for any kind of BI and CPM product BARC - Business Application Research Center, a CXP Group Company in 31

32 Customer experience The Customer experience KPI combines the Ease of use, Self-service, Performance satisfaction, Flexibility for users, Data volume, Query performance and Sales experience KPIs.

33 Customer experience Leader Customer experience Leader Peer group: OLAP analysis-focused products Peer group: Integrated performance management products Customer experience SAP BO Analysis MS Excel SAP BEx BARC BARC Customer experience Leader Peer group: EMEA-focused vendors DigDash BARC Viewpoint Customer experience combines the Ease of use, Self-service, Performance satisfaction, Flexibility for users, Data volume, Query performance and Sales experience KPIs. Strong ratings for Ease of use, Performance satisfaction, Flexibility for users and Query performance result in a leadership position in the Customer experience KPI, strongly improving on last year s results in all of its peer groups. Customer satisfaction with user friendliness for business users, flexibility and performance is key for any BI and CPM vendor to maintain its leading position in the market BARC - Business Application Research Center, a CXP Group Company in 33

34 Improved in customer experience Peer group: OLAP analysis-focused products Improved in customer experience Peer group: EMEA-focused vendors Customer experience Improved in customer experience Peer group: Integrated performance management products SAP BO Analysis MS Excel DigDash SAP BEx BARC - Business Application Research Center, a CXP Group Company in 34

35 Cloud BI This KPI is based on how many sites currently use the product in a cloud environment.

36 Cloud BI Leader Cloud BI Leader Peer group: OLAP analysis-focused products Peer group: Integrated performance management products Cloud BI MS Excel SAP BEx SAP BO Analysis BARC BARC 1.0 Cloud BI Leader Peer group: EMEA-focused vendors DigDash BARC 1.0 Viewpoint receives leading ranks in all of its peer groups for Cloud BI, a critical up-and-coming area within the market. Customers have free choice to either deploy the product on-premises, operating and maintaining the infrastructure themselves, or use it as a software-as-a-service in the cloud. The Cloud BI KPI measures how many sites currently use the product in a cloud environment. Customers clearly seem happy to adopt s cloud offering, which is designed cloud infrastructure provider independently (e.g. Azure, AWS etc.). Using the TelekomCLOUD for example, hosting including data storage in a German computer center is available. This is an interesting option for DACH customers, particularly as concerns regarding security are way higher in Germany, Austria and Switzerland than in other regions of the world BARC - Business Application Research Center, a CXP Group Company in 36

37 The BI Survey 17 top ranks Top-ranked in Performance satisfaction Peer Group Integrated performance management products Top-ranked in Product satisfaction Peer Group Integrated performance management products Top-ranked in Project length Peer Group Integrated performance management products 2017 BARC - Business Application Research Center, a CXP Group Company in 37

38 LOG TB TB TB LOG BARC Business Application Research Center A CXP Group Company BARC is a leading enterprise software industry analyst and consulting firm delivering information to more than 1,000 customers each year. Major companies, government agencies and financial institutions rely on BARC s expertise in software selection, consulting and IT strategy projects. For over twenty years, BARC has specialized in core research areas including Data Management (DM), Business Intelligence (BI), Customer Relationship Management (CRM) and Enterprise Content Management (ECM). BARC s expertise is underpinned by a continuous program of market research, analysis and a series of product comparison studies to maintain a detailed and up-to-date understanding of the most important software vendors and products, as well as the latest market trends and developments. BARC research focuses on helping companies find the right software solutions to align with their business goals. It includes evaluations of the leading vendors and products using methodologies that enable our clients to easily draw comparisons and reach a software selection decision with confidence. BARC also publishes insights into market trends and developments, and dispenses proven best practice advice. BARC consulting can help you find the most reliable and cost effective products to meet your specific requirements, guaranteeing a fast return on your investment. Neutrality and competency are the two cornerstones of BARC s approach to consulting. BARC also offers technical architecture reviews and coaching and advice on developing a software strategy for your organization, as well as helping software vendors with their product and market strategy. BARC organizes regular conferences and seminars on Business Intelligence, Enterprise Content Management and Customer Relationship Management software. Vendors and IT decision-makers meet to discuss the latest product updates and market trends, and take advantage of valuable networking opportunities. Along with CXP and Pierre Audoin Consultants (PAC), BARC forms part of the CXP Group the leading European IT research and consulting firm with 140 staff in eight countries including the UK, US, France, Germany, Austria and Switzerland. CXP and PAC complement BARC s expertise in software markets with their extensive knowledge of technology for IT Service Management, HR and ERP. For further information see: Other Surveys BI Trend Monitor 2017 The world s largest survey on BI trends ISO BARC Research Study The BARC BI Trend Monitor 2017 reflects on the trends currently driving the BI and data management market from a users perspective. We asked close to 2,800 users, consultants and vendors for their views on the most important BI trends. BI and Data Management in the Cloud : A BARC and Eckerson Group study on current attitudes, issues and trends relating to the use of BI and DM technologies in the cloud. Download here. The Planning Survey 17 is the world s largest survey of planning software users. Based on a sample of over 1,600 responses, it offers an unsurpassed level of user feedback on 18 leading planning products. Find out more at 2017 BARC - Business Application Research Center, a CXP Group Company in 38

39 Business Application Research Center BARC GmbH France Germany Austria Switzerland Rest of the World BARC France (Le CXP) BARC GmbH BARC GmbH BARC Schweiz GmbH Avenue des Ternes Berliner Platz 7 Goldschlagstraße 172 / Täfernstraße 22a FR Paris D Würzburg Stiege 4 / 2.OG CH-5405 Baden-Dättwil Tel.: A-1140 Wien