NETSUITE SERVICES RESOURCE PLANNING (SRP) Support a Complete Services Lifecycle From Bid To Bill

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1 NETSUITE SERVICES RESOURCE PLANNING (SRP) Support a Complete Servies Lifeyle From Bid To Bill NetSuite SRP provides a omprehensive, end-to-end Servies Resoure Planning (SRP) solution that supports an entire servies business. From Customer Relationship Management (CRM) and Professional Servies Automation (PSA), to aounting/enterprise Resoure Planning (ERP), NetSuite SRP supports the omplete bid-to-bill lifeyle with a powerful Software-as-a-Servie (SaaS) suite. Key Benefits: Streamline operations and drive profitability by optimizing the entire servies business lifeyle. Faster projet ompletion, better resoure utilization, more aurate and effiient invoies. Inrease visibility aross your business, inluding foreasts, resoures, projets and KPIs. Support the way your servies teams work and enable produtivity with anytime, anywhere web and mobile aess. Gain real-time, global business management and finanial onsolidation.

2 Why NetSuite SRP? NetSuite SRP helps you omplete projets more quikly, generate invoies aurately and effiiently, and derease aounts reeivable yles, so you improve ash flow and eliminate revenue leakage. With NetSuite SRP, you gain omplete visibility into and ontrol over the entire business in realtime, from the moment a new opportunity is identified through to projet delivery, invoiing and revenue reognition, all while eliminating double entry and ostly systems and integrations management overhead. NetSuite SRP also empowers the mobile servies organization with anytime, anywhere aess in the loud, supporting users where they work on the go, at lient sites or remotely. Running a global servies business? Combine NetSuite SRP with the power of NetSuite OneWorld to gain real-time, global business management and finanial onsolidation for multi-national and multi-subsidiary operations. With NetSuite OneWorld SRP, you an manage multiple subsidiaries, business units, legal entities, global resoure pools, billing rates in any urreny, taxation rules, reporting requirements and more all from a single system. With more than 12 years of experiene supporting servies organizations of all speialties and sizes, NetSuite understands the unique requirements of running a servies business. Key CRM Features Customer servie and support management to redue attrition and derease ustomer are osts. Case and issue management to automate assignment, management and esalation. CRM analytis and reporting for a single, pervasive view of ustomer information. Integrated quote and order management that flows seamlessly to the finane system for proessing. Advaned sales fore and marketing automation to drive sales performane, lead generation, nurturing and management. Anytime, anywhere mobile aess. Customer Relationship Management (CRM) NetSuite delivers powerful loud Customer Relationship Management (CRM) apabilities, inluding Sales Fore Automation (SFA), marketing automation, ustomer support and servie, and flexible ustomization. NetSuite CRM+ is the only CRM solution that is ompletely integrated with the bak offie and projet delivery, reduing manual entry and risk of error, and aelerating proesses. This seamless integration ensures your business is operating on the same ustomer and projet data and gives you real-time visibility into your lient lifeyle, from lead to lose and fulfillment. Page 2

3 Key Features Projet Management, Resoure Management, Projet Costing, Timesheet and Expense Management, Projet Delivery and Billing NetSuite SRP provides a omprehensive Professional Servies Automaton solution. NetSuite SRP quikly generates tangible results while driving down benh time, inreasing resoure utilization, elevating ontime projet delivery, improving invoiing auray, streamlining revenue reognition, reduing overhead, expediting billing yles and inreasing visibility into your servies organization. NetSuite SRP s Professional Servies Automation funtionality inludes: Resoure management and foreasting for omplete visibility into resoure utilization. Projet osting, budgeting and profitability reporting for determining your true ost of doing business. Sophistiated projet aounting. Powerful billing rules engine to support omplex lient billing. Collaborative projet management to proatively identify and resolve issues. Simple and easy timesheet management, diretly integrated with projet management and billing. Easy and flexible expense management to maximize auray and timelines. Powerful, intuitive, onfigurable dashboards and key metris reporting. Finanial Management and Foreasting NetSuite Finanials provides omprehensive, proven finanial/erp apabilities that integrate with your bak-offie, sales and projet delivery proesses. NetSuite finanials takes your business beyond traditional aounting software and equips you with the visibility you need to make better, faster and aurate deisions. Comprehensive finanial management aelerates finanial lose and ensures aountability and ompliane. Integrated quote-to-order-to-ash proess aelerates ash flow, drives sales and improves ustomer satisfation. Turn information into insight with at-a-glane KPIs and better projet monitoring apabilities. Page 3

4 Gain a true 360-degree view of the ustomer lifeyle from suspet to quote, order management, projet delivery, and beyond from anywhere at any time. Powerful reporting, budgeting and planning monitors and manages finanial performane, optimizes ash management, reporting, analysis and alloation in real-time. Revenue reognition automates and supports revenue reognition proess and standards. Flexible bid-to-bill and reurring billing management automates billing, invoiing and omplex reurring, time and projetbased billing. Integrated and automated ontrat renewal redues ost, revenue leakage and ustomer hurn. Business Management for Global Servies Organizations Beause NetSuite SRP is a single, integrated solution for your entire servies business, the business benefits are virtually endless. For global servies businesses, NetSuite OneWorld SRP provides end-to-end loud business management aross urrenies, subsidiaries and divisions, providing unpreedented realtime visibility, resoure management and operational ontrol. With anytime, anywhere aess, NetSuite OneWorld SRP provides: Corporate to subsidiary real-time visibility with dashboards and reports that ombine finanial and operational projet drivers (suh as utilization and profitability) for projets, subsidiaries and geographies, as well at the orporate level. Resoure management that enables global businesses to math the best resoure for the projet based on skills, experiene and availability from a global benh, aross multiple geographies, to deliver the best possible lient experiene. Page 4

5 Automated divisional and orporate finanial management and reporting that ensures an effiient and automated finanial onsolidation proess. Complete multi-urreny and tax management that enables you to manage time and expenses, invoie and reognize revenue for projets aross multiple urrenies and tax jurisditions while gaining a lear onsolidated view of servies performane. Configurable dashboards and reporting allow every manager real-time, personalized aess to key metris suh as resoure utilization, profit margins, and projet budget vs. atual.

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