ITU-T Workshop on Multimedia in NGN The Converged Office

Transcription

1 ITU-T Workshop on The Converged Office John Visser, P.Eng. Nortel: CTO - International Wireless Standards ITU-T: Chairman, SG 19 Mobile Telecommunication Networks

2 Abstract The workforce is becoming increasingly distributed, located in branch or remote or home offices around the world, and is becoming increasingly mobile, with workers transiting within their campus, between main or branch or home office, and customer sites: wherever they need to go to do business. Customers expect to engage with an enterprise anytime, anywhere. These aspects drive the evolution of the virtual enterprise and the requirement for always-on communications, where all services, applications and information are equally available across access points. Successful enterprises will operate within an environment which eliminates barriers to communication and which enables a highly engaged level of collaboration that is secure, reliable and transparent to users across corridors, campuses or continents. Employees must be highly accessible to customers and co-workers, with the flexibility to adapt to the varying work environments. This presentation will provide a vision for how this convergence of office applications and telecommunications can be brought together to achieve a whole much greater than the sum of the parts.

3 Business Dynamics Distributed Workforce Increasing Mobility Demanding Customers Hungry Competitors Budget Crunch > Employees are increasingly mobile and working remotely > IP convergence bring new flexibility and reach for business communications > Flexible accessibility increasing the number of devices used to stay connected

4 What If? > you could be connected to the right person, at the right time, exactly when you needed, anywhere anytime? > you could access your , even if you didn t have your PC? > you could have a face-to-face meeting, with a colleague in another city without anyone leaving their office? > you could reduce telephone tag and reduce the number of voice mail messages people left for you? Imagine the possibilities

5 The Converged Office: Transformation to advanced and unified communications Desk Phone PDA PC Collaboration Messaging, ( , IM, UM) Telephony Blackberry Whatever you re using Whatever you re doing Contact Center, IVR Mobile Phone At your Desk Wherever you are Audio Conferencing In the Air Branch Office On the Road At Home Head Office Connect, Communicate, Collaborate Anywhere

6 Vision for Business Convergence Business made simple Application convergence > Engaged customer service > Increased business effectiveness Convergence Integration Services > One stop shop from the desktop to the network > Smooth implementation with reduced downtime. Aim: deliver capabilities that empower people through meeting every dimension of their communication needs Communications convergence > Greater personalization and control > Enriched collaboration anytime, anywhere > Reduced time to task completion Network convergence > Lower TCO and simplification > Increased security & business continuity > Consistent QoE

7 The Converged Office Simplification 1 23 > One client for unified communications > Telephony control from the desktop > No retraining: retain existing numbering plan Collaboration > Real-time collaboration Integrated with Presence > Integrates IP Telephony with PC applications ( , word processing, presentation, ) > Federation connectivity IM services,... Access > Extend reach beyond PC to PC communications > Delivers telephony gateway for seamless communication to the PSTN and the NGN > Enhances Mobility

8 The Converged Office > Unified communications: business grade telecommunications closely integrated with PC desktop real-time applications Communicator Client A Active Directory Convergence Server Communicator Client B PSTN Converged Telecoms Platform Integrated Applications

9 Business Process Improvements: Converged Office Application Center Messaging CallPilot Contact Center Symposium Self Service MPS Unified Comms MAS Apps Converging to Common Platforms, Tools and Management THIS IS THE APPLICATIONS CENTER! Common Tools Modular Applications Common Media Server Switch Independent Service Creation Messaging Unified OA&M Contact Center Standards Based Common Reporting Self Service MRCP Unified Comms Universal Licensing Packaged Apps Software Only (PVI) > Lower TCO > Standards based architecture > Application transparency across the UC network

10 Converged Office Features Federated IM and Presence Click to Call via VoIP Audio/Video/Data Office and App Integration Telephony Presence Click to Call PBX Integration / CTI Business Telephony Application Center Open Application Interface

11 Converged Office Benefits: Scenario Simplification IP Network 1. Check availability 2. Touch base via IM 3. Click to call 4. Answer on device of choice

12 Converged Office Benefits: Scenario Collaboration IP Network 1. Check availability 2. Initiate collaboration (Ad hoc or scheduled)

13 Converged Office Benefit: Scenario Access Hotel Headquarters 1. Secure Remote Access 2. Access to Corporate Directory and Network Dialing 3. Click to call simplicity 4. Communicate with those on PSTN Home

14 Converged Office Benefit: Increased Productivity > Presence > Click to call > IM > Video Call > Collaboration > Application Integration > Accessibility Enables Improved Productivity and Worker Efficiency

15 Converged Office: Key Advantages > Redundancy > Extends Access & Enables Mobility > Cost Avoidance Converged Telecoms Nortel Platform CS 1000 AD Convergence Microsoft LCS Server 2005 > Simple connection Direct SIP & SIP CTI Interface > Active Directory > Enhanced Presence TR/87 > Application Development > Integrated Communications > Convergence Integration Services Nortel or 3 rd Party Applications Applications Servers Integrated Voice Communications (SIP & SIP CTI) Simple, Integrated and Feature Rich

16 Converged Office: Accelerating Advanced Unified Communications > Simplified Communications World class Telecom solutions tightly coupled with desktop applications Simple calling between current and next generation environments Preserve existing (private) numbering plans > Application Integration with Open SIP CTI Interface Applications utilize SIP CTI Meet Me, Voice Mail, Contact Center, IVR and 3rd party applications etc. > Convergence Integration Services Integrating the end-to-end Voice, Video, Mobility and Information Technology infrastructures Improving the Productivity of Today s Virtualized Workforce

17 >Thank you! John Visser, P.Eng. Nortel: CTO - International Wireless Standards ITU-T: Chairman, SG 19 Mobile Telecommunication Networks Tel Mob: Fax (traveling): (insert 4 pauses) 37028# Fax (in the office): jvisser@nortel.com