LCM & Business Productivity

Transcription

1 LCM & Business Productivity Presented by: Kerry Marti PDS 5/15/2014

2 Get Productive Get Healthy? Gluten Free Diet Paleo Diet Raw Food Diet Cabbage Soup Diet Cambridge Diet Dexatrim Slim-fast Hydroxycut Thin computing Zero-Touch Deployment VDI Client-side virtual desktop Application Virtualization Hosted provisioning Cloud Computing BYOD Implementing the latest technology fad to clean up your infrastructure is like going on crash diet to improve your health. Copyright 2014, PDS, Inc. All rights reserved. 2

3 What does unhealthy look like?

4 What does unhealthy look like? Difficulty in budgeting and planning yearly lifecycle replacements. Decision-making is hampered by inconsistent asset data from disparate data sources. Lack of predictability and timeliness for execution of deployment projects. New technology initiatives are hampered by lack of adherence to PC lifecycles. Refresh activity is delayed or postponed as the PC team focuses on higher priority tasks or initiatives. Inability to automate processes due to high levels of customization and high maintenance end users. Deployment success is highly dependent upon specific knowledge of individual technicians. Difficulty in scaling up for large deployment projects. Multi-site support requirements creates logistical problems.

5 LCM is core to optimized computing Lowers TCO by reducing support and management costs Provides for better financial planning and management year-over-year Increases IT Agility Technological (How seamless was your Win 7 rollout?) Organizational/Operational (How easy is it to sub-contract large projects?) Empowers End-Users & Business Units Device productivity More efficient business workflow If VDI and Application Virtualization are your new treadmill and low-carb diet. Then lifecycle management and asset management are your commitment and willpower.

6 What does LCM have to do with Business Workflow? Effective LCM requires good asset management To proactively manage the refresh of a fleet of disparate devices requires that you know: What devices are out there Who is using them What applications they are using How they are being used If you can t determine an appropriate device lifecycle, you don t know enough about your users and their technology requirements.

7 6 Key Elements of Effective LCM Define Policies & Standards Create a Definitive Software Library Create a CMDB with normalized (or visualized) location parameters Optimize Automation Tools Document Processes Create Repeatable Project Plan

8 Element 1 Define Policies & Standards Define device types and the purposes they serve. LCM system ownership Budgeting and planning Scheduling & business requirements User requirements

9 Element 2 Create a Definitive Software Library Identify supported applications Separating the wheat from the chaff Document ownership & delivery mechanisms Once we know it is there how do we load it again (and again, and again)? Identify organizational roles In preparation for automated application delivery methods

10 Element 3 Create a CMDB A comprehensive database that contains all critical information about each PC to be replaced, including: Asset information Application information Location information Accessory information Scheduling considerations Business unit dependencies Completion of a walkthrough to verify information as well as: Develop a complete A-Z deployment sequence beginning with PC #1 that will allow for completion of the Master Deployment Schedule. Create detailed site maps depicting the optimum deployment sequence.

11

12 Element 4 Optimize Automation Tools Image management & delivery Best Practice means you choose the best method for the appropriate practice Application delivery Using what we created in steps 1 and 2. Profile Migration Service Desk/Inventory Management Keeping your CMDB up to date

13 Element 5 Develop & Document Processes Survey Activities required in identifying customization requirements for each device and related End- Users Delivery Management A logistics process to ensure the right equipment is delivered in the right manner to the right place at the right time. Device Customization Installation Move, Add, Change Process Procedures to ensure data integrity in a changing environment

14 Element 6 Create Repeatable Project Plan Master Schedule Key milestones Pilot Process and go-live criteria Process to determine site/floor/area order Time-of-day requirements for specific business areas Project control documents Communication plan Configuration Delivery & site storage Installation Removal & Retirement Team & Role Definition

15 PDSIT.net Thank you.