JIVE PARTNER GUIDE. Milestone 1: Why Jive?

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1 JIVE PARTNER GUIDE Milestone 1: Why Jive?

2 Contents A Word from the Executives Section One: The Why and How of the Jive Solution Why Use Jive? Benefits of Hosted VoIP Your Target Customer Why Partner with Jive? Who s With Me? Section Two: Jive Values Simple Reliable Network Qualification with Jive View Affordable Profitable Section Three: Making Money with Jive Up Front Potential Recurring Revenue SPIFFs/Promotions Section Four: Jive Voice Your Phone System in the Cloud Resources Glossary Contact Information

3 A Word from the Executives Whether you re an authorized agent, master agent, sub agent, or full-service partner, we re confident you ll be thrilled with your choice to partner with Jive. Jive has a robust product offering designed to meet the needs of your customers. And we have our own roadmap of enhancements to our product line and features that ll make your Partnership with us even more enriching and profitable in the future. John Pope, Chief Executive Officer We re excited about the revenue opportunities YOU have as you introduce your customers to Jive s Hosted VoIP and Unified Communications solutions. We continually look for ways to increase your profitability, from added product features and functionality to best-in-class SPIFFs and promotions that add more money in your pocket! Pablo Gargiulo, Chief Revenue Officer Jive University for Partners 2

4 SECTION ONE The Why & How of the Jive Solution Jive University for Partners 3

5 Why Use Jive Hosted VoIP Phone System? Cloud-based phone services make your business more efficient and easier to manage. Jive replaces existing phone equipment with a cloud hosted PBX, which means your desk and smart phones work together and can be managed from your web browser and a mobile app. Cloud phone systems make it easier for your customer to contact your teams, turn any location into a workplace and reduce your current expenses. All of the features you need to succeed. Jive Voice offers over 80 Hosted VoIP and Unified Communications features to help your organization communicate better. For one predictable, monthly price you will enjoy a plethora of features such as: Auto-Attendants Call Analytics Call Queues Call Recording Desktop Integration Conference Bridge Custom Greetings Find Me/Follow Me Music on Hold Online PBX Controls Ring Groups Softphone Time-Based Routing Unlimited Extensions Virtual Fax Visual Dial Plan Editor Voic to and more! Jive University for Partners 4

6 Benefits of Hosted VoIP 5 Key Benefits to Jive s Cloud-Based Phone System: Doesn t Require an IT Team It s Portable It s Cost Effective It s Easy to Scale Up Gives Small Companies an Edge Advantages of Hosted VoIP over Premises-Based: Lower cost: Hosted VoIP has lower initial equipment, setup, and maintenance costs. Easier administration: The PBX and dial plan can be controlled by individual users. No need to hire admins to control the phone system. Richer features: VoIP systems make enterprise-grade features more available and affordable. Hosted systems often carry all-inclusive feature sets at entry price, where premises-based systems might add extra fees for desired features. Jive offers its service for one predictable, low, monthly price! Jive University for Partners 5

7 Your Target Customer Who? Premises-Based PBX Systems: Phone system on location Why? Doesn t Require an IT Team. Lower initial equipment, setup and maintenance costs. No need to hire admins to control the phone system. Landline Users: Phone that is connected to the phone system by wires Cheaper, both for setup and ongoing. Feature-rich, with ongoing enhancements to service. Easy to set up and configure, either by computer or smartphone app. Use your desk phone, mobile phone, or computer to make and receive calls. Cell Phone-Only Users: Portable telephone which uses cellular network Features designed specifically for business. Call Quality - VoIP call quality is typically clearer and much more reliable than your average smartphone. Costs - VoIP phones and hosted VoIP solutions, are frequently a typical cell phone plan. Other VoIP Company Users: i.e. VoIPLY, Vonage, 8X8, RingCentral Service availability Pricing Types of Service Support Features Network Integrations Jive University for Partners 6

8 Why Partner with Jive? Powerful Online Tools Turnkey Marketing Resources Sales Engineering Assistance 30 Regional Channel Managers - US, Canada, Latin America Proven Vertical Specialist in Government, Non-Profit and Distributed Retail At-Cost Equipment 50% off In-House Service Free Demo PBXs Monthly Updates with CHANletters Jive University for Partners 7

9 Who s With Me? You re in the driver s seat... but you re never alone when you partner with Jive. You ll also have a team to help you navigate your deals with: Channel Managers - Partners love having one person to go to for everything, and we are that person. We will be your main contact for anything to do with selling Jive successfully. This includes training, product questions, quoting, and getting you set up with all the tools you need to be independent and effective. Sales Engineers - Our US-based systems engineers will be ready to help customers with difficult problems, such as network-related concerns or non-standard hardware or software issues. And remember, this is at NO COST to you or your customers! Project Managers - Once you close a deal, we become the go-to team for implementation. We make sure that everything is taken care of from payment of phones to making their first real call. We oversee your customer s equipment arrival, the setup and training on their new Jive portal, and the transferring of their numbers - all while managing any of the speed bumps they may experience along the way. Jive University for Partners 8

10 SECTION TWO Jive Values Simple Reliable Affordable Profitable Jive University for Partners 9

11 Simple Intuitive User Interface Unlimited Support All-Inclusive Pricing Flexible Connectivity APIs and Integrations Salesforce Curve Dental Google Chrome Extension Redtail Zoho More on the Way! With intuitive user interfaces and unlimited support, you and your customers don t need a tech degree to manage your phone system. All moves, adds, and changes can be made from our online portal, with intuitive drag-and-drop controls that allow administrators to control all aspects of their system with a few clicks of a mouse. And don t worry about the end user experience... the system is easy for end users, which makes the admin s job a breeze. Jive University for Partners 10

12 Reliable Jive offers great reliability and redundancy with eleven data centers; seven strategically placed throughout North America and four located internationally. Jive University for Partners 11

13 Network Qualification with Jive View Nothing is worse than sealing the deal with a new customer only to find out that the customer s network isn t capable of supporting the amount of calls they need. No worries! Jive tests your customers network quality and readiness with our handy tool Jive View. The tool measures LAN and WAN network traffic while simulating calls to Jive s datacenters. Jive View Measures LAN/WAN Network Traffic Simulates Calls to Jive s Data Centers Jive Sales Engineers Network Qualification Solution Design Assistance Jive University for Partners 12

14 Affordable Jive is committed to providing affordable hosted solutions to your customers. Lower Total Cost of Ownership No License, Upgrade, or Maintenance Fees Jive University for Partners 13

15 Profitable It s important to us that you enjoy a profitable relationship with Jive. The first thing you can look forward to is residual income for the life of the customer. We also want to ensure that you can earn money on the front end by having the ability to charge setup and installation fees. The best thing about those setup and install fees They re passed onto you 100 percent. The terms of those charges are decided by you. Standard Setup/Install Partner Defined 100% Passed-Through to Agent Discountable by Agent Required Setup/Install Fees = $0.00 Jive University for Partners 14

16 SECTION THREE Making Money with Jive Jive University for Partners 15

17 Upfront Potential Value-Added Services Add Per-Seat and Per-Site Installation Fees 100% Margin Up to $1000 per site Up to $100 per user seat 100% Passthrough of Equipment Markup Offered at a Partner Cost Provisioning and Standard Shipping Included in Cost Can Markup up to the Items MSRP Difference Charged is Paid to Partner Example: Cisco 7811 phone MSRP $195 Partner Cost $61 Partner Paid up to $134 per phone Both the installation fees and the equipment markup are a great way for you to earn money on the account before the monthly seat fees are paid and you begin earning your residual income. Jive University for Partners 16

18 Recurring Revenues Evergreen Jive Residuals Monthly Commission On Every Jive Seat Sold For as Long as your Customer Stays with Jive Full Commission on Customer Add-ons That s right, you can earn residuals from the monthly seat count for as long as the customer is with Jive. That means that each deal you close will add to the total number of seats you are getting paid on each and every month! You will also receive residuals on any add-ons your customer has once again for the lifetime of that customer! Jive University for Partners 17

19 SPIFFs and Promotions Quarterly SPIFFS Jive generally runs long-term SPIFFs on a quarterly basis. Partners have the opportunity to earn additional upfront and residual income in addition to their regular upfront and residual commissions. Promotions Jive will also occasionally run short-term promotions generally in length of one month or less. The short-term promotions vary, but they are yet another way Jive puts more money in your pocket. Jive University for Partners 18

20 Example John is looking at a VOIP solution. He needs: 10 Seats To purchase 10 Cisco 7811 phones There is also a quarterly SPIFF What is your maximum up-front earning potential? Example of Potential "Up-front" Payouts 10 Phone deal Setup: Up to $1000 per PBX $1,000 Install: Up to $100 per device $1,000 Spiff Program: Up to 3x MRR (by term) $ (3x) o $23.95 per seat (standard pricing) o $ (1x) to $1, (5x) (Amplify SPIFF) Phones: Cisco 7811 o Partner Cost - $61.00 o MSRP - $ o Difference of $134 each $1,340 Total "Upfront" Earning Potential: $4, Jive University for Partners 19

21 SECTION FOUR Jive Voice Jive University for Partners 20

22 Your Phone System in the Cloud Jive Voice is a cloud-based PBX phone system that combines traditional PBX hardware and service into a single hosted solution. It offers all of the advanced features of an enterprise PBX system with over 80 Hosted VoIP features. Combine your communication hardware and phone service in the cloud. CUSTOM SCHEDULES Custom schedules come standard with Jive Voice, allowing users to configure time-based call routing for open/closed business hours, holidays, and special events. VISUAL DIAL PLAN EDITOR Make real-time changes and map out call flows with wait times, auto attendants, voic boxes, sound clips, and schedules with Jive s visual Dial Plan Editor. DETAILED CALL ANALYTICS Create opportunities for more efficient use of resources, better training, and proper scheduling with Jive s customizable analytics and call reports. Jive University for Partners 21

23 JIVE MOBILE Jive s softphone application lets you talk, text, or chat on your mobile device using your business number. JIVE DESKTOP Easily access your corporate directory, monitor contacts availability, and reach out to them via voice or chat. JIVE WEB Place web-based calls, check contacts availability, and send text messages using your web browser. FEATURES JIVE CLOUD Our service delivery platform runs through datacenters worldwide. JIVE SECURE Enjoy encrypted calling throughout Jive s platform, including on all extensions, Jive Web, and Jive Mobile. Jive University for Partners 22

24 SECTION FIVE Resources Jive University for Partners 23

25 Glossary CHANletter Every month, our CHANletter series delivers Channel Dial Plan Jive s signature Dial Plan Editor is the only tool in the news and promotions that help you drive more industry that lets you map out your call flows visually revenue and keep your customers engaged. using a drag-and-drop canvas. Plan out exactly CHANletters also keep you, our valued partners, up to where incoming calls will go with elements like wait date with the most exciting new products and updates times, auto-attendants, voic boxes, sound clips, from the world of Jive and our industry as a whole. http notify nodes, ring groups, modify caller ID nodes, and more. Make changes in real time to your Cloud Communications, A service where the voice and data communication dial plans for as many lines as you d like with AKA VoIP equipment is hosted by a third party at a remote endless configuration possibilities. Additionally, location and accessed through an Internet different call patterns can be set to accommodate connection. This usually reduces cost and places the variable work hours, after hours, or holiday hours. burden of maintenance on the service provider instead of the customer. LAN Local Area Network. A group of computers or Cloud PBX, A cloud PBX is a telephony solution completely devices connected to each other in a small area like AKA Hosted VoIP managed, stored, and maintained over the Internet an office, a building, or a campus. This shared through cloud computing technology, rather than high-speed network allows the sharing of resources through hardware owned and maintained by the and data, including telephone services, files, print- end-user at the user s location. ers, scanners, and other applications. A LAN is different from a Wide Area Network (WAN), which Data Center A remote facility that houses your company s isn t bound by a geographic area and is made up of dedicated servers and data storages. Data centers several connected LANs. provide a home for your critical systems and processes, often processing and disseminating data MPLS Multi-Protocol Label Switching. A protocol that and telecommunication services across multiple simplifies and speeds up the transmission of data locations. Reliability and security are a priority for packets, directing them from one network node to datacenter clients, requiring these facilities to install the next. MPLS is the standard carrier mechanism for backup power supplies, data connection telecommunications networks. redundancies, environmental controls, and other security measures. Jive University for Partners 24

26 Glossary On Premises vs. Cloud Refers to where the hardware controlling your UCaaS Unified Communications as a Service. Unified VoIP service is housed and who is responsible Communications delivered through a cloud-based for managing and maintaining it. With an model. Companies using a UCaaS service rely on a on-premises solution, you are responsible for third-party provider to deliver tools like voice, video, the hardware and the service costs. Hardware is chat, fax, and over an IP network. literally housed on your premises, in your office. In a hosted environment, your service provider Unified A suite of integrated business communications is responsible for all the operating costs and you Communications services. These services can be offered through an simply pay for the service you use. The integrated platform or as several products with a hardware that supports cloud services is usually similar user interface. Unified Communications housed in datacenters and delivered via the include a wide range of real-time and non-real-time cloud. applications like voice, chat, text/sms, presence monitoring, video and web conferencing, , and PBX Private Branch Exchange. A private telephone fax. network used by companies to connect their internal office lines to the Public Switched Telephone Network (PSTN). SPIFF SPIFF or SPIF or SPIV refers to a manufacturer or employer paying a small, immediate bonus for a sale or even a demo to a salesperson. Jive University for Partners 25

27 Contact information CHANNEL MANAGER Need help finding your designated Channel Manager? Check out the map and contact information here. PARTNER SUCCESS For additional support on an order you ve placed, please contact Jive s partner support team at: CUSTOMER SUPPORT For technical issues or questions about your Jive PBX, please contact Jive s customer support team at: Or submit a ticket here. Copyright 2018 Jive Communications. All rights reserved.