Implementing Electronic SWISS. Thomas Lüscher, SWISS

Transcription

1 Implementing Electronic SWISS Thomas Lüscher, SWISS

2 AGENDA Swiss International Air Lines ELB History & Project initiation Implementation Result & Outlook

3 SWISS is one of Europe s leading premium airlines, a Star Alliance member and serving 100+ destinations 82 state-of-the-art aircraft proud member 16 million passengers 29 long-haul and 53 short-haul 106 destinations in 49 countries served from Zurich and Geneva 8245 motivated colleagues 3

4 SWISS Technical Division manages the whole fleet and is getting ready for two additional aircraft types in employees of which ca. 10% abroad Home base in ZRH & GVA with hangar space; 16 outstations worldwide with own personnel Engineering, Planning, Line Maintenance & Logistical Services in-house Base & Engine Maintenance as well as Components contracted Entry into service of two new aircraft types for SWISS in 2016 (B777 and CSeries) 4

5 AGENDA Swiss International Air Lines ELB History & Project initiation Implementation Result & Outlook

6 SWISS had been using an electronic cabin log solution for many years Electronic Cabin Log (ECL) solution introduced more than 10 years ago Cabin complaints only Long haul only One way Specific MRO (system) solution In 2012 migration (insourcing responsibilities) Solution not compatible anymore Back to paper and initiation project for future enhanced solution 6

7 Initial scope to replace electronic cabin log was extended to include techlog and flight log If «just» substituting previous solution: Cover < 50% all reports Techlog still remains Differing processes cabin/cockpit Target to introduce comprehensive solution One solution for cockpit and cabin (all operated aircraft types) One solution for short and long distance flights Going paperless Electronic Log Book (ELB) requirements: Flexibility Ability to run on different devices Run without constant ground server connection 7

8 Clear qualitative benefits expected Information delay or even loss of slips Electronic synchronization Maintenance system in line with log on board Poor handwriting / little information ( inop ) Electronic & system supported information Quicker, more targeted rectification 8

9 Significant process efficiency improvement also leads to cost reduction Eliminate data recording and log archiving for reports per year => Manpower saving Eliminate physical log books => Printing and handling cost => Weight reduction 9

10 AGENDA Swiss International Air Lines ELB History & Project initiation Implementation Result & Outlook

11 Customized standard solution developed together with provider Potential solution evaluation included: Available market solutions In-house (SWISS) approach In-group (Lufthansa group) No standard solution fitting our requirements No customized SWISS only solution either 1.5 years for definition, evaluation and decision phase Develop new ELB market solution together with CrossConsense as provider 11

12 Iterative development with early involvement of key stakeholders ensured optimal results Project Lead Steering Committee Provider (CrossConsense) FOCA Continuing Airworthiness OEM (Boeing, Bom.) Cabin Cockpit IT Line & Cabin Maintenance Technical Engineering SW development with close collaboration; iterative approach -> optimize during implementation Key users as part of project organization -> no surprises at the end Authorities (FOCA) informed early on -> ensure solution supported 12

13 Specific challenge was connectivity and hardware evaluation? How connect? Which device? elb Master Client Core Data Update Core Data Background Update Ground Sync Administrative Access ATA elb Interface User Data Interface Flight Plan Interface Cabin Device Sync Cabin Device Back Sync elb Cabin Clients Extensive hardware evaluation with IT and future users Different tablets -> Surface Integrated solution CSeries Mini router in cockpit (loose equipment) at least as interim solution elb Server MRO Server 13

14 AGENDA Swiss International Air Lines ELB History & Project initiation Implementation Result & Outlook

15 ELB product and processes defined and in final testing before roll out Implementation time almost two years But solution which we expect to fully fulfill our needs to be accepted quickly to be future oriented (different devices, functionality) Development completed, devices delivered and being set up User acceptance testing ongoing and in final phase 15

16 Dedicated user modes ensure ease of use and clear responsibilities Dedicated user modes for: Flight Crew Cabin Crew Maintenance Administrators Management Authorities 16

17 Final steps before going live include info roadshow and training Start Q Complete by Q Classroom training (2h) for maintenance staff Instructions & movie for cockpit and cabin Information roadshow at Operations Center 17

18 Summary and conclusion Overall confident we will reach our targets: One solution for cockpit and cabin (all operated aircraft types) One solution for short and long distance flights Quality improvements Cost reduction Implemention time longer than originally intended Joint software development takes time Many stakeholders who need to be managed Connectivity can be an issue One step towards «emaintenance» Mid to long term aim for paperless maintenance Further projects already ongoing or pipelined 18

19 Thank you