USER MANUAL FOR THE SELECTION OF PURCHASE CATEGORIES IN THE NEW ISP SUPPLIER PORTAL

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1 USER MANUAL FOR THE SELECTION OF PURCHASE CATEGORIES IN THE NEW ISP SUPPLIER PORTAL The purpose of this document is to provide guidance in the selection of purchase categories in the New e-sourcing Portal of Intesa Sanpaolo (ISP) The Good Tree and Purchase Categories Each Purchase Category is identified by a unique code, composed of max 8 digits (max 4 levels of detail, 2 digits per level, separated by a dot, e.g. 0G Air transport; 0G.04 Publishing; 0H Marketing Services) and it is based on a specific classification rule, in which the main branches of the Good Tree are the first macro categories (sectors). The first level of classification (Purchase category sector, the first 2 digits) is composed as follows: 0A 0B 0C 0D 0E 0F 0G 0H 0I 0L 0N 0Z REAL ESTATE INFORMATION & COMMUNICATION TECHNOLOGY ADVERTISING AND OTHER PUBLIC RELATIONS EXPENSES COMMERCIAL INFORMATION/FILE SEARCHES PHYSICAL SECURITY OFFICE EQUIPMENT PERSONNEL/EMPLOYMENT PROVISION OF SERVICES CONSULTING AND PROFESSIONAL SERVICES INSURANCE ELECTRONIC MONEY OTHER ADMINISTRATIVE EXPENSES Each sector is composed of branches (3 rd and 4 th digits), the example of the sector 0A Real Estate is shown below: 0A REAL ESTATE 0A.01 Utilities 0A REAL ESTATE 0A.02 Oils and fuels 0A REAL ESTATE 0A.03 Management and cleaning of green areas (personal services) 0A REAL ESTATE 0A.04 Systems and facilities 0A REAL ESTATE 0A.05 Furniture / furnishings and accessories 0A REAL ESTATE 0A.06 Building and ancillary works 0A REAL ESTATE 0A.07 Rental expense and Common charges The next level (5th and 6th digit) specifies the Purchase Category, which in turn can be further divided into Subcategories (last two digits of the code).

2 The Good Tree of ISP 0A - REAL ESTATE 0A.01 - Utilities 0A Water 0A Electricity 0A.02 - Oils and fuels 0A Gas 0A Diesel fuel 0A.03 - Management and cleaning of green areas (personal services) 0A Cleaning contracts 0A On call cleaning not covered by contracts 0A On call disposal of industrial waste 0A On call maintenance of green areas 0A Contractual maintenance of green areas 0A.04 - Systems and facilities 0A Lifting facilities 0A Supply and construction of lifting facilities - owned properties 0A Supply and construction of lifting facilities - leased properties 0A Maintenance of lifting facilities - Contracts - owned properties 0A Maintenance of lifting facilities - Contracts - leased properties 0A On call - maintenance of lifting facilities - owned properties 0A On call - maintenance of lifting facilities - leased properties 0A Electrical systems 0A Electrical systems -owned properties 0A Electrical systems -leased properties 0A Heating and cooling systems 0A Heating and cooling systems -owned properties 0A Heating and cooling systems -leased properties 0A UPS / Power Generators 0A UPS / Power Generators - owned properties 0A UPS / Power Generators - leased properties 0A Sanitary systems 0A Sanitary systems -owned properties 0A Sanitary systems -leased properties 0A System integrated maintenance 0A Integrated maintenance of electrical and heating and cooling systems -owned properties 0A Integrated maintenance of electrical and heating and cooling systems -leased properties 0A On call systems maintenance - owned properties 0A On call systems maintenance - leased properties 0A Operation of heating systems 0A.05 - Furniture / furnishings and accessories 0A Furniture and furnishings 0A Furniture and furnishings maintenance - contracts 0A On call furniture and furnishings maintenance 0A.06 - Building and ancillary works 0A Masonry and carpentry works, false ceilings, etc. 0A Constructions works/systems extraordinary maintenance leased properties 0A Extraordinary maintenance - owned business properties 0A Extraordinary maintenance - leased business properties 0A Major building works / General contractor 0A Construction of business property for use by the bank 0A Building maintenance

3 0A Real estate management 0A Ordinary maintenance owned properties 0A Ordinary maintenance leased properties 0A Maintenance for property restoration 0A Maintenance for equipment installation 0A.07 - Rental expense and Common charges 0A Rental expense on real estate 0A Rental expense on business properties in Italy 0A Rental expense on business properties abroad 0A Rental expense on not operating properties/company accommodations 0A Common charges 0A Common charges business properties 0A Common charges not operating properties/company accommodations 0A.08 Management of real estate leased to clients 0A Management expenses of real estate leased to clients 0A.09 Auction Management 0B - INFORMATION & COMMUNICATION TECHNOLOGY 0B.01 - Hardware 0B HW - Mainframe 0B Mainframe server 0B Mainframe HW maintenance 0B Other mainframe components 0B HW - Open 0B Unix Server 0B X86 Server 0B Converged Systems 0B Open HW maintenance 0B Other Open components 0B Storage 0B Disks 0B Storage maintenance 0B Other storage 0B HW - Networking 0B Routers and Switch 0B Balancers 0B Firewalls 0B Telephones 0B Videoconferencing 0B Networking HW maintenance 0B Telephone exchanges and other communication equipment 0B HW - Peripherals 0B Pc Desktop 0B Notebook PCs 0B Monitors 0B Scanners 0B Presence detectors 0B Tablets 0B Printers 0B MFP (Multifunction Printers) 0B Peripheral HW maintenance 0B Other HW End user 0B HW - Money handling 0B ATM 0B ATM maintenance

4 0B Cash in Cash out ATM 0B Cash in Cash out ATM maintenance 0B Self payment systems 0B Roller cash 0B CICO (Cash in - Cash out) 0B Roller cash and CICO maintenance 0B Money handling HW maintenance 0B Other money handling equipment 0B Banking HW 0B Teller printers 0B Bank scanners 0B Check readers 0B Tablets (Signature / specialized) 0B OTP (One Time Password devices) and other authentication devices and cards 0B Smart Cards and CAP (Chip Authentication Program) Readers 0B Banking HW maintenance 0B Other banking HW 0B HW - Clients 0B HW for the support of insurance policies 0B.02 - Software Licenses 0B Basic software licenses 0B Infrastructure SW licenses 0B Stand alone SW licenses 0B Auxiliary system SW licenses 0B TLC SW licenses 0B Application software licenses 0B Channels area licenses 0B Credit area licenses 0B Reporting, Accounting, Calculation area licenses 0B Risk management area licenses 0B Regulatory Reporting area licenses 0B Finance area systems licenses 0B Staff systems licenses 0B Payment systems licenses 0B Management information systems licenses 0B Securities and asset management area licenses 0B Security area licenses 0B Other application areas licenses 0B.03 - Telecommunication Services 0B Telecommunication Services - fixed lines 0B Traditional voice services - fixed lines 0B Traditional voice services - Toll-Free Numbers 0B Telecommunication Services - mobile telephony 0B Mobile voice services - Periodic fees and Government Tax 0B Mobile voice services - Traffic 0B Data Transmission 0B VOIP 0B Data Transmission lines 0B Other TLC services 0B.04 - Professional ICT services 0B SW development and maintenance services 0B System support SW services 0B Channels area SW 0B Credit area SW

5 0B Reporting, Accounting, Calculation area SW 0B Risk management area SW 0B Regulatory Reporting area SW 0B Finance area system SW 0B Staff system SW 0B Payment system SW 0B Management information systems SW 0B Securities and asset management area SW 0B Security area SW 0B Architecture area SW 0B TLC Support Services SW 0B Other application services SW 0B Support Services 0B Help Desk 0B Operating Management 0B Operating Management support 0B Desktop Management 0B Structured wiring 0B Support Services for distributed technologies 0B SOC - Security Operation Centre 0B Other system support services 0B.05 - Infoprovider 0B News agencies 0B Financial disclosure 0B Workstations 0B Information flows 0B Stock Exchanges 0B Rating Agencies 0B Other reporting and analysis services 0B Foreign Stock Exchanges Telematic services 0B Other databases 0B External databases (Guritel, etc.) 0B Telematic services 0B Financial Indices 0B.06 - Outsourcing 0B Computer expenses 0B facility management 0B Application maintenance 0C - ADVERTISING AND OTHER PUBLIC RELATIONS EXPENSES 0C.01 - Promotional Initiatives - Gifts 0C Giveaways and Gifts 0C Various gifts 0C Gifts 0C Notebooks and calendars 0C.02 - Promotional Initiatives - Printed Material and Gadgets 0C Printing materials (not BTL) 0C Printed materials and gadgets (press kits, posters, gadgets...) 0C.03 - ADVERTISING - Agency 0C Production 0C Agreement and not creative agency fee 0C.04 - ADVERTISING - Communication 0C Creativity 0C BTL Creativity 0C Creative content agency services and agreement fees

6 0C Film Production and TV spots - creativity 0C company website 0C Creative agency - Realization 0C Media 0C Agreement and agency fee Media 0C Online and offline spaces planning and purchasing (Dealerships) 0C Production 0C One to One - Direct Marketing 0C Film Production and TV spots - production 0C Reporting, monitoring, advertising and web 0C Services for printing 0C WEB Services 0C BTL Printing 0C Multimedia and other internal communication 0C.05 - ADVERTISING - Directories and Signage 0C Directories 0C Telephone Directories 0C Signage 0C Signage 0C.06 - ADVERTISING - Exhibitions and events 0C Purchase of Exhibition Space 0C Mounting 0C Exhibitions mounting - Exhibition stands 0C Events Production 0C Events Production 0C.07 - ADVERTISING - Mandatory and Financial Advertising 0C Creativity 0C Financial, legal, real estate and other advertising - creativity 0C Media 0C Financial, legal, real estate and other advertising - media 0C.08 - ENTERTAINMENT - Exhibitions and events 0C Events 0C Conventions and press conferences 0C Entertainment expenses 0C Entertainment events and initiatives 0C Artistic and Cultural Heritage management (exclusive use CONS. SORV.) 0C Hospitality, Guesthouse 0C.10 - SPONSORSHIPS 0C Art and Culture 0C Initiatives in favor of theaters, musical and theatrical performances, exhibitions etc. 0C Trade Associations 0C Initiatives on behalf of chambers of commerce, Artisan association, Confindustria, Confagricoltura, trade associations etc. 0C Business, trade, finance 0C Business, commercial and not related to other categories 0C Religious 0C Support of initiatives in favor of religious organizations 0C Social 0C Support of initiatives in favor of non-profit organizations, events related to corporate social responsibility etc. 0C Sports 0C Initiatives in favor of sports clubs and / or support of sport events 0C Universities and Research

7 0C Supporting initiatives aimed at universities and schools, such as research projects, scholarships, master etc. 0D - COMMERCIAL INFORMATION/FILE SEARCHES 0D.01 - Information (Payment defaults, protests, SIC, file searches...) 0D Commercial information 0D Commercial information 0D Commercial Information CONSAP fee only 0D File searches 0D Land registry searches 0D Chamber of Commerce company registration 0D Risk assessment 0D Eurisk and Credit Bureau 0D Financial statements central register 0D.02 - Market Surveys 0D Research institutes and ICT databases 0D Other costs to access the market 0D Market surveys in Italy (e.g. marketing) 0D Market surveys for foreign banks 0E - PHYSICAL SECURITY 0E.01 - Safety equipment 0E Safes 0E Purchase of safes 0E Maintenance of safes - periodic fee 0E Maintenance of safes - additional fee 0E Cash dispensers 0E Other cash dispensers 0E Alarm units 0E ATM reinforcement structures (Cages) 0E.02 - Security systems 0E Security systems installation 0E Security systems realization 0E Security systems maintenance 0E Security systems maintenance - fee 0E Security systems maintenance - extra fee 0E.03 - Surveillance services 0E Surveillance 0E Ordinary surveillance at the branches 0E Ordinary surveillance at the headquarters 0E Other surveillance 0E Reception / concierge 0F - OFFICE EQUIPMENT 0F.01 - Office machines excluding HW 0F Purchase of office equipment and machines 0F Purchase of audiovisual equipment 0F Office equipment and machines maintenance 0F Photocopiers 0F.02 - Office supplies and consumables 0F IT consumables (including toner) 0F Printer and copy paper 0F Forms, envelopes and printed material 0F Check books, stamped paper, etc. 0F Stationery and other office supplies 0G - PERSONNEL/EMPLOYMENT 0G.01 - Vehicles and transport

8 0G Vehicle rental 0G Car rental for business use 0G Car rental fees for mixed business-private use 0G Rental - Car services for mixed business-private use 0G Car Rental - Miscellaneous expenses for mixed business-private use 0G Car rental fees for business use 0G Rental - Car services for business use 0G Car Rental - Miscellaneous expenses for business use 0G Car fleet rental with driver 0G Vehicle maintenance 0G Maintenance of cars and motorcycles for business use 0G Maintenance of owned vehicles' 0G Maintenance of owned cars for business use 0G Maintenance of third-party cars for business use 0G Maintenance of owned cars for mixed business-private use 0G Maintenance of third-party cars for mixed business-private use 0G Car fleet management 0G Garages and parking 0G Garages and parking mixed business-private use 0G Garages and parking business use 0G Vehicles - oil fuel parking 0G Cars for business use - oil fuel parking 0G Cars for mixed business- private use - oil fuel parking 0G Company garages 0G Personal company garage 0G Tolls 0G Employee shuttles 0G Cars, Vehicles and similar 0G.02 - Travel / reservations 0G Passenger transport 0G Air transport 0G Non-deductible Air transport 0G Transport by train 0G Non-deductible Transport by train 0G Travel agency service 0G Non-deductible Hotel services 0G Deductible Hotel services 0G.03 - Relocated employees (company accommodation) 0G relocation - contract 0G relocation - real estate brokerage 0G travel expenses for relocation 0G other relocation expenses 0G.04 - Publishing 0G.05 - Training 0G Conference Halls /Classrooms 0G Courses / lectures 0G Courses 0G Practical training 0G Training - refund of expenses 0G Managerial development 0G Managerial and Professional Development 0G.06 - Temporary work 0G.07 - Catering 0G Catering / Canteen

9 0G Meal vouchers 0G Vending 0G.08 - Personnel selection 0G.09 - Clothing and accessories 0G.10 - Health care 0G.13 - Community services for staff 0G.14 - Other staff costs - Internal Communication 0G.15 - Seconded Staff Expenses 0H - PROVISION OF SERVICES 0H.01 - Logistics 0H Paper document archiving 0H Archives management - inventory and research 0H Archives management - Software application for searches (ADM) 0H Logistics operator 0H Transport Services - furnishing accessories 0H Transport Services - transport of marketing material 0H Management of E-catalog platform (e-procurement) 0H Help desk (technology, archives and real estate) 0H Express Courier Service 0H Courier for Italy 0H International Courier 0H Courier for CREATED PORTAL 0H Postal service - domestic mail 0H Internal mail (dedicated courier) 0H Mail monitoring (internal register) 0H mail transport 0H Postal service - external mail 0H Direct postal expenses 0H Courier delivery charges 0H Delivery 0H Printing and mailing 0H Communications to customers, PIN, Checks and Printouts 0H.02 - Relocations and porterage 0H Porterage and shuttle service 0H Relocations 0H.03 - Miscellaneous Services 0H Call center, Customer Relationship Management 0H Photocopying / printing services 0H Back-office processes (e.g. checks) 0H Document treatment: effects 0H Document treatment: checks 0H Document treatment: credit transfers 0H Document treatment: other 0H Document treatment: statements and taxes 0H Document treatment: foreign cheques 0H Other Back-office processes 0H Time stamping and special archiving (e.g. Certified Date) 0H Translation and Language Services 0H Services: security and protection 0H Services: personnel/employment area 0H Credit Recovery Services 0H Salary-backed loan services 0H Internal Communication 0H Creativity for Internal Communication initiatives

10 0H Filming for WEB TV 0H Editorial Services - House organ 0H Publishing brokerage services 0H.04 - Management of check books, stamped paper, etc. 0H Counting of own valuables 0H Warehouse management - vault storage 0H.05 - Valuables integrated management 0H Transport of valuables 0H Counting of valuables 0H.06 - Marketing and Commercial Services 0H Marketing Services 0H Credit Recovery Fees 0H Corporate Services 0I - CONSULTING AND PROFESSIONAL SERVICES 0I.01 - Administrative / tax consulting services 0I Tax consulting services 0I Administrative / tax consulting services 0I Auditors 0I Other administrative consulting 0I.02 - Financial consulting services 0I.03 - Real Estate consulting services 0I Work Supervision / tests / safety / design 0I Real Estate Appraisals 0I Real estate brokerage 0I Real Estate Auctions Due Diligence 0I.04 - Legal / notary consulting services 0I Legal consulting and services 0I Professional and consulting services for equity investments 0I Equity investments 0I Equity investments coordination 0I.05 - Banking consulting services 0I.06 - Marketing / Advertising consulting services 0I.07 - Organizational / Management consulting services 0I Management consulting services 0I Organization consulting services 0I.90 - Intellectual content services 0I Administrative and tax assistance 0I Legal and notary assistance 0I Other specialized assistance 0I.99 - Other consulting services 0I mandatory technical consulting services 0I Brokerage services 0I Other mandatory technical consulting services 0I Movables appraisals 0I Other consulting services 0L - INSURANCE 0L.01 - Customer insurance 0L Customers' Insurance (obsolete banking products) - market 0L Customers' Insurance (obsolete banking products) - intercompany 0L Customers' Insurance - market 0L Customers' Insurance - intercompany 0L Customers' Insurance - leasing 0L.02 - Staff insurance 0L Employee Benefits insurance

11 0L Executives and Managers insurance 0L Kasko Insurance 0L Other Staff Insurance 0L.03 - Corporate insurance 0L BBB Insurance 0L Property Insurance 0L General Liability 0L Directors and Officers Liability 0L Fine Arts All Risks 0L Electronic and Cyber Insurance 0L Professional Liability 0L Motor Insurance 0L Other Corporate Insurance 0L.04 - Operational Risk Insurance Program 0N - ELECTRONIC MONEY 0N.01 - Equipment 0N POS 0N POS Maintenance 0N Card personalization machines 0N Card personalization machines maintenance 0N.02 - Material 0N Plastic for Cards 0N.03 - Services 0N POS Installation 0N POS Logistics 0N Other electronic money service 0Z - OTHER ADMINISTRATIVE EXPENSES 0Z.04 - Assets of historical or artistic interest 0Z Paintings, prints, tapestries, etc. 0Z Preservation of works of art 0Z Artistic Heritage - Other Support Services