One provider. Many solutions. No hassle.

Transcription

1 Packets & Parcels

2 One provider. Many solutions. No hassle. Here at Whistl we take away the hassle of organising numerous carriers. Instead, we manage the entire delivery process for you. When we collect your packets and parcels we take on the responsibility, managing them through to delivery using carrier partners that match the timing and tracking requirements of each individual item. We provide you with a supportive account manager to see to your every need and one user-friendly IT interface that integrates seamlessly with your own delivery management system. It means you can give customers more delivery choices at the checkout without having to invest in a costly IT infrastructure. It s efficient and economical but most of all for you, it couldn t be easier. One Collection One Account Manager One Invoice One Experience One Integration moreinfo@whistl.co.uk call visit

3 One collection for total convenience We collect We process We hand over to our delivery partner Your parcel is delivered We collect all your packets and parcels in one go for total convenience. Our fleet of 300 vehicles are out on the road across the entire UK, so wherever you are we re never far away. We weigh, sort and process your packages before transporting them to our delivery partners. Our network is made up of 7 hubs across the UK. It s a 24-hour, 6 day-a-week operation (7 days in peak periods), overseen by a dedicated management team who ensures everything runs smoothly day in, day out. We hand over to our selected carrier for final mile delivery to your customer. Our focus here at Whistl is on building long-term, sustainable partnerships with leading carriers, delivering peak resilience through intelligent process design and routing. Your parcel is delivered to your customer by our chosen carrier we manage the relationship so that we can monitor their delivery performance for you.

4 Services One way to access a range of services Whether you re a large multichannel retailer, ebay seller or small independent boutique, we give you choices and options to meet customer demand. Untracked Tracked International Unsorted and pre-sorted 2-3 day delivery Full UK coverage Part and fully tracked services Next day, 48 and 72 hour Stated time optional Customer MI and tracking portal Customisable branded customer notifications Unsorted and pre-sorted Untracked or tracked Priority speeds Customer portal Flats, packets and parcels From low value large letters through to fully tracked next day parcels, we offer the full breadth of services you require, whether it s being delivered to a business or consumer. Smart IT, intelligent processes and innovative solutions smoothly integrate your operation with Whistl, giving you access to our expanding range of services. Integration at a glance Our tracked products are led by a single integration with an innovative customer-led platform and a distinctive consumer portal to support your customers. File import and mapping

5 One friendly team to deal with We use Whistl because we re confident in the quality of service that we will receive. Our customers products are important, so we need to know they re in safe, reliable hands. WE LOOK AFTER YOU We give you a single point of contact, a dedicated account manager and award winning customer service. WE RE TRANSPARENT See how we re performing and whether we re meeting our delivery targets with full reporting that gives you clear visibility of our daily activities. WE SUPPORT YOUR BUSINESS We offer the full support of a dedicated on-site implementation team who will ensure our web-based platform integrates seamlessly with your in-house management system. WE KEEP YOUR CUSTOMERS UPDATED We help you meet customers expectations with part and fully tracked services, item-level tracking, branded consumer notifications and a user-friendly customer portal. As a booking agent in the courier industry we are experienced in dealing with a large number of carriers. Our experience with Whistl has been overwhelmingly positive. Their attitude is very positive, implementation was very thorough and they are extremely responsive to feedback. It is also impressive how closely they have been monitoring the first weeks of our shipments and proactively identifying areas for improvement. The range of services offered is clearly another big positive. Traditionally we have stayed away from small packets and domestic mail. The introduction of Whistl services has allowed us to offer a far more compelling proposition to our customers. Technicolor has been working with Whistl since February 2013, using their varied service offerings to deliver our high profile DVD, Media, Game and Merchandise products. Technicolor and its clients work within a dynamic, highly demanding and highly reactive environment, yet Whistl has been able to deal effectively with our volume on a day-to-day basis. Technicolor has built a strong partnership with Whistl, in particular their account management is very strong, and we have been delighted with their performance.

6 One complete solution Your business HOW WHISTL DELIVERS FOR YOU Multiple packages sent daily Multiple couriers Multiple customers Here at Whistl we take on the responsibility of managing delivery for you, saving you the time and hassle of doing it all yourself. That means that even at peak periods when there are surges in demand, we can respond effectively, selecting the most appropriate carrier to ensure your package arrives on time, every time. Economical no need to invest in costly IT or operational set up Efficient we streamline processes to take time and cost out of your supply chain Hassle-free no need to deal with numerous carriers Robust access to multiple carriers increases market and peak resilience Customer-centric more choice at the checkout increases customer satisfaction Choose from a range of services including next day, 3 5 day and fully tracked delivery solutions Easy to use no need to access different tracking systems with one unified interface moreinfo@whistl.co.uk call visit

7 Mail Packets & Parcels Logistics Doordrop Media Whistl UK Ltd 1 Globeside Business Park Fieldhouse Lane Marlow Buckinghamshire SL7 1HY Tel moreinfo@whistl.co.uk