The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS

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1 The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS

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3 INTRODUCING The Global Workspace Alliance USER-FOCUSED SOLUTIONS FOR TODAY S GLOBAL WORKSPACE NEEDS To thrive in today s hyper-competitive business climate, organizations must be many things at once: agile, operationally efficient, innovative and intensely focused on satisfying their customers needs. To top it off, international organizations face an additional challenge: to not only capitalize and leverage the global enterprise, but also to deliver optimized regional service with a clear understanding of local preferences, regulations and culture. In this context, employees play a key role in their company s success, and the workspace that physical or virtual environment where they perform their day-to-day tasks is their main platform for achieving it. This workspace should enable them to operate in a secure manner and without disruption, regardless of their location or device of choice. With this in mind, we have created the Global Workspace Alliance (GWA), bringing together experienced and forward-thinking IT providers with a passion for global business. Our mission is to support global companies, delivering consistent, seamless IT services that empower people to achieve the highest levels of performance by making technology work for them anytime and anywhere. Featuring proactive support and tailored, user focused solutions, our service portfolio contributes to the productivity and satisfaction of our clients employees providing them with customized tools that enable them to deliver the best possible service, both internally to the business and externally to their customers.

4 GWA overview: Four Building Blocks The GWA is a strategic alliance led jointly by CompuCom and Getronics, leaders in End-User Outsourcing Services, and combining the expertise of local and forward-thinking IT service providers to deliver workspace solutions globally as one single entity. The success of these Alliance is based on four building blocks, which lay the basis of who we are, but more importantly, how we work together, orchestrating our services and resources seamlessly for our global customers. 1. Strong Governance Framework The GWA governance is based on a tiered structure led by Getronics and CompuCom and founded on the GWA Participation Charter. This document, signed by each and every partner, standardizes and defines the core principals and obligations for its members, ensuring transparency internally and towards customers. This framework also includes: the set-up of support teams, the agreement on predefined T&Cs, billing and taxation models, required SLAs and contracting process. Interesting fact: most GWA members share a common heritage within Getronics, meaning that for many years we have been working under the same set of processes, methods and tools, demonstrated in our seamless service delivery. 2. A User-focused and Proactive Portfolio The GWA offers an end-to-end portfolio of technology services with a unique focus on enabling the user and enhance productivity. These include proactive onsite and remote support, back-end infrastructure services and digital workplace solutions. All services are delivered globally and are underpinned by the GWA Innovation Delivery Framework. 3. Shared investment & joint IP GWA members will ensure that the services provided respond to the evolving needs of the customer. For this, they have committed to jointly and continuously invest in their global offering, as well as to share the local knowledge, best practices and technologies developed by each partner, to offer customers best-in-class end-user services. 4. Global Service Delivery Model (GSDM) GWA customers will benefit from global support with local flexibility, one single point of contact and contract, one global and standard transition and service delivery model, and one global reporting. The GWA s Global Service Delivery Model ensures partners deliver consistency and innovation to the end-to-end delivery process. The GWA in Numbers On site coverage in 100 countries One-team approach 5 Global Service Centers in over 20 languages operational 24/7 9.9million managed workspace assets

5 What we do User-focused. Global solutions. In order to remain competitive, organizations must not only overcome the challenges of the economy and market demands, but also the speed of technology and, with this, the changing needs of their own employees. According to Gartner: Skills gaps are real and are a significant driver for using external providers: 42% of CIOs lack the necessary skills, 51% have timeliness issues and 70% will drastically restructure their vendor portfolio through 2017, while 70% of their initiatives will fail. * In the meantime, an increasing base of tech-savvy users is demanding a consumer-like experience in the workspace, driving IT teams to become user-centric rather than IT and device-centric. Within this context, the GWA s strong heritage in delivering global Workspace Services combined with the technology, capabilities and best practices of its members places us in the right position to become your partner of choice in your journey toward a digital workspace. We offer a next-generation portfolio designed from a user perspective, underpinned by our Global Service Delivery Model, shared tools, certifications and standards to ensure consistent quality in delivery. *Source: Gartner 2015: Technology Service Providers Must Implement a Bimodal Roadmap or Risk Irrelevance and Decline. Published on 7 December 2015 Great IT service is often invisible: so effective and so efficient that those consuming it forget it exists. OVUM Research: The value of a strategic approach to IT service management (March 2014) A team of: 38,000 employees 15,000 field engineers 1,500 service desk agents Direct invoicing in 70 countries 6 million users supported on-site Over 3.6million incidents a year via our service desks with 94.3% Customer Satisfaction

6 GWA Next-Generation Workspace Portfolio The user at the center of what we do Persona Portal Services l Identity and entitlement l User experience management l TCO & ROI Tracking l Business & Technology Alignment Customer Care Services l Provisioning, hardware management, operating environment management, depot & deposition End User Enablement Integrated Infrastructure Management l Application Portfolio Management l License Management l Mobile Application Development & Testing l Unified Collaboration Proactive On-site services as a value-add Your feet on the ground are our field service technicians that visit any location necessary to deliver value for your customers. From all service elements, field services staff are associated with the quality of your IT, simply because of the nature of the engagement: face-to-face support. Cloud Tec Serv From traditional deskside support to tailormade Solution Cafés, the GWA is one of the few global providers that embraces field services as an integral component of the total user service experience, and along with emerging service automation capabilities, continues to innovate and invest in this area.

7 Persona Portal Services l End-user/Business-user portal l Customer intelligence & analytics Customer Care Services l Service Desk l Hybrid Support Services l Procurement Support Integrated Infrastructure Management l Service Catalogue l ITIL Lifecycle process l Service & Configuration knowledge Program Management Services l On-demand workforce l Governance & optimization l Project Services Service Experience Management Converged Technology Services l Integrated monitoring l Administration and orchestration l Security Management Cloud Computing Services l Community/Public/Hybrid/Persona Cloud hnology ices Data Center Services l Private Cloud & Virtualization l Storage & Data Protection l Data Center Operations Network Services l Edge & Core Network l IP Communications/Telecommunication Services

8 One-team approach throughout the entire engagement Why the GWA Working with the GWA is simple: one single point of contact from sales, to contracting, to the entire service delivery. Partnering is in our DNA We leverage best practices, knowledge and capabilities from our service and technology partners to deliver world-class solutions to our customers. Integrated service desks and tooling Ensuring consistent quality and a seamless user experience around the world. Global reach with local awareness We are able to adapt quickly and respond to specific requests in terms of geography, solution and pricing. Our commitment to global field services Our wide coverage enables us to be your hands and feet on the street providing high-quality service on behalf of your IT teams wherever your users are located. A successful history and global expertise We have been working together for international organizations for over 30 years, and continue to innovate and invest around their global needs. Our strong workspace heritage Our aim is to provide a productive and engaging work environment through user-focused solutions aligned to our clients business goals. Getronics & CompuCom: Our Leading Partners The GWA is a strategic alliance led jointly by Getronics and CompuCom, key players in the End-user Outsourcing market, with a presence in the Americas, Europe and APAC regions. The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has approximately 6,500 employees in 22 countries across Europe, Asia Pacific & Latin America. ( U.S-based CompuCom Systems, Inc., a global company headquartered in Dallas, Texas, provides IT managed services, infrastructure solutions, consulting and products to Fortune 1000 companies committed to enhancing their end users experience. Founded in 1987, privately held CompuCom employs approximately 11,500 associates. ( Key Partners Learn more about the GWA Contact us today for more information on how can we help assist your organization with your global workspace needs. contact@workspacealliance.com follow