Business Process Optimization Services Center of Excellence. Driving Continuous Improvements

Transcription

1 Business Process Optimization Services Center of Excellence Driving Continuous Improvements Brainstorm 2008, Rev 1.0, April 1, 2008

2 A Tale of Two Projects Part Qualification Process * Qualify parts from suppliers for introduction into supply chain High volume process Lacked standard process Manual Long cycle times BPM solution resulted in cost savings, cost avoidance and 82% cycle time reduction *This process is for changes made after initial product release. 2

3 A Tale of Two Projects Cost Pledge Process Estimate manufacturing cost of new products Manual Prone to error Unable to track progress BPM solution resulted in improved data accuracy and 42% cycle time reduction 3

4 How did Motorola do that? 4

5 Key Enablers Innovative Culture - Six Sigma way of life Organizational Support Business Process Optimization Services CoE Solution Delivery Process Excellence 5

6 Innovations and Improvements Ideas Business Alignment Rationalization & Fitness Analysis Six Sigma Process (Re)design 6

7 Implementation and BPOS CoE Support Structure Services Practices 7

8 Structure Own Manage Project Management Process Assessment Rationalization Model Improve IT Infrastructure Training Automation 8

9 Services Process Assessment & Solution Design Training & Coaching Automation & Support Planning 9

10 Practices Six Sigma - Process Improvement OneIT CMMI based Project Management BPX - BPMS Implementation Methodology 10

11 Delivery Performance Metrics Zero Schedule Variance Zero Cost Variance COQ < Industry Average Cost of Quality Project Effort Distribution 11

12 Continuous Improvement Quick, 90 day implementation for each phase Benefit realization Mature understanding Phase 1 Process Design Automation with limited Integrations Phase 2 Improved Security Model Integrations Enhanced Work-steps Phase 3 Enhanced Monitoring & Control Enhanced Record Management Qualification Information Reusability Phase 4 Process Simplification for Enhanced Efficiency Management Dashboards 12

13 Techlogix BPX Overview Activities Plan Is this process a good fit for BPM? How much will it cost? How long will it take? Design How does the current process work? Identify business goals Design new process Identify process metrics Articulate Data Elements Forms UI Roles & Security Process Interfaces Develop Develop the technical solution Test the solution Perform/Monitor Train people on new process Implement process Measure business and process metrics People Customer Techlogix Business Owners BPM Practice Owner Process Analysts Business Owners BPM Practice Owner IT Process Analysts Process Leads Business Owners BPM Practice Owner IT Process Analysts Process Developers Process Leads Process Developers IT Business Owners BPM Practice Owner Process Leads Support Engineers 13

14 BPM Fitness Analysis Business Characteristics: Timeframes, Benefit lifecycle, Strategic Impact Process Characteristics: Human Centric, Process Variability, Departmental, Cross Functional and other factors Plan Design Articulate Develop Deploy 14

15 Estimation Model Incremental Estimation with increasing accuracy Plan Phase: High level process flow Budgetary numbers Design phase: Fixed estimate 3 Key estimation inputs: Process Details, Integrations, Reporting Tuned with historical platform specific data Plan Design Articulate Develop Deploy 15

16 Articulation: Requirements beyond Process Flow Functional Specification Process Flows UI for process work steps Non-functional requirements SLA Process Specification Sheet Work steps Work step-variable Map Variable Validation Notifications Security/ Roles Plan Design Articulate Develop Deploy 16

17 Completion & Risk Tracking: Doneness 100 Target% Actual% Risk Percentage /23 6/28 7/3 7/8 7/13 7/18 7/23 7/28 8/2 8/7 8/12 8/17 8/22 8/27 Date Plan Design Articulate Develop Deploy 17

18 Measuring CoE Value Addition Reuse Process Repository Solution Components Service Oriented Architecture Promotes Agility Supports Reuse Process Maturity Improved Process Documentation Improved Process Alignment with Business Architecture 18

19 Critical Lessons Learned Business should own process & drive improvement initiatives Standardized approach for repeatable performance Define a BPM specific methodology for project execution Setup a CoE to drive standardization 19