depth Settlement administration capabilities that reach virtually anywhere with consultants whose expertise runs deep

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1 depth Settlement administration capabilities that reach virtually anywhere with consultants whose expertise runs deep People. Partnership. Performance.

2 best in class Epiq brings value, expertise, and service excellence to every matter. Each case receives support from our seasoned professionals with a deep understanding of the unique demands of complex administration for class action and mass tort matters. Whether your administration is small or large, routine or complex, we offer best-quality class action and claims management for cases anywhere in the world. 98,000 sq. ft. highly secure in-house print & mail center 4call centers globally 360K average daily outgoing mail pieces Epiq helps high-achieving clients deliver high-performance results with more efficiency, clarity, and confidence. What we offer Deep resources and relationships This means we have the right people and resources in the right place at the right time to handle matters of any size with speed, precision, and accountability. Vast experience and expertise Consulting and administration with a dedicated project team from start to finish means you get a comprehensive plan and execution for the duration of your project. Advanced technology State-of-the-art facilities and applications deliver the efficiencies and metrics you care about with complete process transparency and confidence. World-class security Your data and business is safe with us in highly secure data centers that exceed Tier IV standards and are monitored 24/7/365. How we deliver Plan Expert consultants partner with clients to develop a comprehensive project plan, define repeatable procedures and assemble a dedicated case team that meets project requirements. Execute As we implement your plan, you have immediate access to your dedicated Epiq team leader by phone or and we are fully staffed to ensure that challenges are overcome and results are delivered as expected. Report We provide the highest level of efficient client service and transparency, and provide timely, accurate project reports. You have access to all information 24/7/365. Epiq 2

3 experience and results scale $7.8 billion BP Deepwater Horizon settlements noticed provide 7 out of 10 largest financial institutions with corporate and voluntary remediation efforts $1.9 billion dollar disbursement to 1,400 victims of the terrorist bombing of the U.S. Marine barracks in Beirut, Lebanon Take on large-scale settlement administration and management tasks with confidence. From initial project planning and notification through award distribution and tax services, we deliver superior execution and process transparency to help our clients rise to every challenge Net Promoter Score* from our clients zero court rejected notice plans SOC1, SOC2 & HIPAA compliant 45+ million notices mailed, plus nationwide print and radio campaign for defective airbags settlements notices appearing in more than 53 languages and in almost every country, territory, and dependency in the world proven track record handling nearly 50% of the top 100 securities settlements of all time Epiq 4 * Net Promoter Score is an index out of 100 that measures the willingness of customers to recommend a company s products or services to others.

4 reliable performance: from start to finish Consultation & solution planning For every engagement, Epiq conducts an overall needs analysis with a thorough review of the facts, case documents, settlement agreement and case requirements. We work closely with clients to develop a comprehensive project plan, define repeatable procedures and assemble a dedicated case team that meets project requirements. Notice expertise In-house noticing expertise via Hilsoft Notifications means you have a proven way to document your reach to class members. You get a comprehensive solution right out of the gate. Dedicated project management Epiq s dedicated project management teams and integrated approach provide the right resources for the job. Data intake, analysis & mailing preparation We handle large volumes of data securely with our advanced data import and processing engine. We can successfully execute any size mailing in our 98,000 square foot facility with a state-of-the-art mail and print center. Scalable, secure processing power We can handle cases of any size, any time, including a 24-hour processing team and our advanced technologies and workflows mean you get the metrics you need, when you need them. Claimant outreach, review & management An in-house call center allows Epiq clients unparalleled claimant responsiveness. Our in-house call center includes interactive voice response (IVR), message/callback and multilingual claimant support representatives. We provide claimant inquiry response via mail, , fax, and web, including the design, development, and hosting of dedicated settlement websites. Claims review and quality assurance Each case is assigned a claim services supervisor and a team of claim specialists to process and review all claims. Every case receives thorough, ongoing quality assurance and claims reviews, and training and procedure adjustments as necessary. Check distribution & in-house printing Epiq tracks billions of dollars in funds and payments using PaymentMatrix, Epiq s comprehensive, secure, and controlled fund management system. PaymentMatrix queues and executes payment awards, and tracks and reports on fund distribution activity. During the distribution process, Epiq: Prepares an explanation of benefits for each recipient Reconciles accounts and manages tax reporting Manages and reports on qualified settlement funds (QSF) accounts Provides complete escrow services for class action settlement funds Offers a wide range of distribution options including check, certificate, voucher, debit card, wire transfer or a combination Case closure We carry our commitment to efficiency and superb client service all the way through case closure, including in-depth consultation with third parties to obtain consent through case closing. To efficiently execute case closure, Epiq addresses every facet of the case, including: Document custody Accounting Disbursement Call center Claims processing Web services Software customization ClaimsMatrix ensures data integrity and a faster review cycle for clients facing large databases of information that must be accessed by many parties, including thirdparty adjudicators, regulatory constituents or audit committees. Facilitator is Epiq s proprietary case management platform. Clients are equipped with essential access to case information through a secure, web-based dashboard. Epiq 6 For quality and security assurance, we print and mail checks directly from our facility.

5 Business Process Solutions Court Reporting ediscovery Regulatory & Compliance Restructuring & Bankruptcy epiqglobal.com People. Partnership. Performance.