Agenda. Role in Texas

Transcription

1 Jim Greer Sr. Vice President Asset Management & Engineering Brenda Jackson Chief Customer Officer Oncor United States

2 Role in Texas Agenda Public Utility Commission Requirements Advanced Metering System (AMS) Strategy Objectives Oncor Key Milestones / Results to Date Chief Customer Office Created Customer Education Customer Challenges Lessons Learned What Does the Future Hold?

3 Role in Texas Competitive Generators Regulated Transmission & Distribution Competitive Retail Electric Providers (REP) 3,700 employees serve over 3.1 million homes & businesses Texas largest regulated transmission & distribution utility 6 th largest in the U.S.

4 Public Utility Commission of Texas Advanced Metering System Requirements Residential meters remote disconnect /reconnect activated 15-minute interval data Communicate with Home Area Network devices REPS interact with customers Common web portal Prepay enabled

5 AMS Strategy Objectives 2005 Legislature lawmaking 2007 Public Utility Rule Surcharge allows cost recovery System build-out by 2012 with 3.2 million meters installed Fully compliant with technical requirements Estimated $700 million capital spend Monthly rate of $2.19 for residential customers

6 AMS Strategy Objectives Supports energy conservation strategies Provides environment for customers to make informed decisions Improves reliability & efficiency of system Creates opportunities for customers & Reps

7 Key AMS Milestones 11/08 AMS full deployment started 12/31/09 Support retail settlement with 15 minute interval data 6/24/11 System performance, scalability, controls, monitoring, data management, time series meter data 12/31/2012 Full AMS Deployment, including est. 3.2 million meters installed /1/09 Supported time-ofuse (TOU) functionality for existing rates, enabling REPs to offer TOU rates 6/30/09 Provided 15 minute interval VEE data to the Market 6/1/09 Enabled prepaid service, providing 1 hour reconnects/disconnects 1/31/10 System upgrades to internal portal, head end & MDMS, automated remote connect/disconnect, enhanced HAN & support to SMT

8 Oncor AMS Deployment Results to Date Over 1.6 million advance meters deployed Over 1 million automated market-driven reads & remote disconnects/reconnects Over 4.3 million vehicle miles saved Over 40 million lines of data per day 150 Terabytes of data (adding 1 Terabyte per month)

9 Chief Customer Office Created Drive customer engagement Act as the voice of the customer to senior leadership team, legislators and regulators Create a more customer-centric culture within Oncor

10 Our Vision Oncor will be the customer s Trusted Advisor. Through our knowledge, reliability and transparency we will deliver solutions to help the communities we serve.

11 Our Positioning Oncor provides exceptional customer service because we re knowledgeable, reliable and transparent in our daily business operations, helping Texans meet the challenge of rethinking energy use for greater efficiency, cost savings and positive environmental impact.

12 Customer Initiatives Ask Oncor Customer Focus Groups Customer Satisfaction Surveys Outage Communication Improvements Tree Trimming Programs Energy Efficiency Programs Customer Experience Council

13 AMS Customer Initiatives Customer Education Program Mobile Experience Center (MEC) Smart Meter Texas Portal (SMT) Home Area Network Devices (HAN)

14 Customer Education

15 Mobile Experience Center 234 events in AMS deployment communities Approximately 71,750 visitors Typical Venues: Local and state events Local hardware and grocery stores

16 Social Media Enhance every customer s experience every time in the way that best meets their needs

17 Customer Tools Smart Meter Texas Portal launched March, 2010 The web portal provides customers tools to: Understand energy usage Better manage usage Lower electric bills Provision HAN devices

18 Home Area Network Devices Two devices were used for the HAN 500 Demonstration ecometer Landis+Gyr 19 devices from 13 manufacturers have been approved using ZigBee Smart Energy Profile 1.0 Tendril Insight

19 Customer Challenges

20 AMS Lessons Learned What We Did Well Executive Buy-In All Processes Impacted Communicate with Customers Kept Our Eyes on Basic Business Processes What We Learned Watch the Weather Need Close Contact with Customer Social Media is More Powerful Than We Thought Monitor Enough to Make Sure Processes are Not Breaking

21 What Does the Future Hold?

22 Customers Will Monitor and Control Their Consumption Apps will provide remote monitoring & controls SMT provides 15 minute interval data HAN devices provides real time information

23 Texas is Making an Investment to Bring Wind Power to Market 800 Miles of Lines $1.75 Billion Investment Installed Wind Capacity MW

24 Texas is Ready for Electric Vehicles Electric grid is ready to provide off-peak power and opportunity to incent TOU rates

25 For More Information