Cisco's Digitization Story

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2 BRKDGT-1403 Cisco's Digitization Story Best Practices for Transforming Security, Supply Chain and Support Marketing Manager Aditya Mohta

3 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot#brkdgt-1403

4 Agenda What is Digital Transformation Cisco s Security Transformation Cisco s Supply Chain Transformation Cisco s Support Transformation BRKDGT

5 Seismic Shifts Happening Across Societies, Businesses and Government Biological and Technological Systems From Ownership to Consumption Hyper Personalization Low Startup Cost for Challengers Nationalism Societies Businesses Governments Always On Always Connected Augmented IQ Willing to Share More Subscription Economy Digital Country Cashless Economy Nationalistic Reemergence Digital is a Necessity not a Strategy

6 What is Digital Transformation? Create New Customer Experience Transform Processes and Business Models Empower Workforce Efficiency and Innovation Increase Loyalty Increase Revenue Respond Faster to Market Changes Efficient Operations Increase Productivity Attract and Retain Talent BRKDGT

7 Security Transformation

8 Cisco IT Protects a Large & Diverse Enterprise Everyday We Protect the Cisco Enterprise by Securing ,000 People 26,000 Remote Office Connections 1,350 Engineering Labs 2,500 IT Applications 500 Cloud Applications 40,000 Routers In 170 Countries Around the Globe BRKDGT

9 Every. Single. Day. 47TB Network Traffic Inspected 28B Net flows Analyzed 350M Web Transactions Analyzed 4.6B Threats Blocked BRKDGT

10 Cisco is Very Attractive to Cybercriminals Information Goldmine Bragging Rights Opportunities Everywhere Financial Information (Bank account info, M&A deals info etc.) Customer, Employee data & proprietary information Product info - Patents, R&D data, designs, roadmap details etc Fortune 100 Tech Giant with $48B revenues and $9B+ in profits Network Security solution leader Breach can have Tremendous Impact 87% of Fortune 500 are Cisco Customers Numerous Endpoints 130k+ Laptops, 65k+ Mobile Devices Large Mobile Workforce Complex, Large scale IT infra increases Security Risks BRKDGT

11 Guiding Principle Comprehensive Security is Achieved by Developing Capabilities across People, Process, Technology & Policy People Organizational Alignment Culture Education & Training Technology Cutting Edge Tools Integrated Platform Continuous Updates Processes Operating Protocols Response Plan Comprehensive Security Policies Guidelines Compliance & Audits BRKDGT

12 Cisco s Security Transformation Complete Security Coverage Agile Security Operations Security- Centric Culture Providing comprehensive security to our rapidly digitizing enterprise Operating successfully in today s dynamic threat landscape Embedding security first mentality in our people, processes & policies BRKDGT

13 Complete Security Coverage Security to keep pace with Digital Transformation Complete Security Coverage Centralized Access Control & Segmentation Manage user access across all connections from one place. Segment devices & impose policies consistently Network Traffic Management Control what goes in and out of our network. Protect data centers Network Visibility & Analytics Receive real time data from application components & behavior-analysis algorithms Cisco Identity Services Engine (ISE) & Cisco TrustSec ISE is one stop shop for managing all access controls. TrustSec simplifies segmentation by using User Roles, not IP addresses. Helps enable policy changes 98% faster 3 Billion Cisco Firepower Next Gen Firewalls (NGFW) & Intrusion Prevention System (NGIPS) NGFW manages network traffic & stops threats at the edge. NGIPS protects data center from known threats. Reduced Time to Detection to 3.5 hours. Industry average is 100 days Cisco Stealthwatch & Cisco Tetration Analytics StealthWatch provides deep analysis of web traffic, while Tetration improves understanding of Data Center by generating insights to influence future firewall policies User accounts of a large internet media company were affected when hackers falsified login credentials to gain access to almost any account (Late 2014)

14 Agile Security Operations Protect the bread & butter of the Enterprise Agile Security Operations Seamless Enterprise Operations Secure user activities such as web & without compromising network performance. Ensure secure cloud access for users, data & applications Point-in-time Malware Detection & Blocking Block malware trying to enter the network in real time. Enable retrospective security for malicious behavior spotted later Improved Threat Intelligence Stay informed about latest threat trends from industry leading researchers & proactively secure your network against possible attacks $300 Million Cisco Advanced Malware Protection (AMP) Discovers, tracks, contains, and blocks progression of network-based advanced malware, zero-day attacks & persistent threats Cisco Umbrella Blocks threats at IP and DNS level, regardless of network & protocol Cisco Cloudlock & Cisco Web & Security 100% cloud-native platform that seamlessly secures Users, Data, and Applications across cloud. Web & Security keeps malware off the network to secure web & usage Cisco Talos Cisco s worldwide threat analysis research organization identifies and protects against up and coming threats Cost of a large American retailer s data breach in 2013 that could have been mitigated by extending security to stores POS systems whose vulnerability resulted in 2018 loss Cisco and/or of 40 its affiliates. million All rights credit/ reserved. debit Cisco Publicards

15 Security-Centric Culture Cultivate a Security Conscious Organization Security- Centric Culture Dedicated Organizationwide Resources Designated people and teams assigned across company with clearly articulated roles & responsibilities to protect the enterprise Comprehensive Security Policies & Procedures Well defined policies, threat response playbooks, and metrics / benchmarks to secure all aspects of digital journey Employee Training & Awareness Educate employees on company s security policies & best practices via mandatory training and routine test drills (e.g. sending test phishing s internally) Cisco Information Security Team (InfoSec) Dedicated internal team responsible for protecting the enterprise, led by Chief Information Security Officer (CISO) Cisco Unified Security Metrics (USM) Cisco s Security governance program helps quantify & benchmark security health of enterprise 6 Weeks Cisco Prime Governance Formal platform for facilitating cooperation & knowledge sharing between InfoSec team and broader Cisco IT Cisco Incident Response Team Industry leading Incidence Response Team assesses vulnerabilities during attack to prioritize response, based on company s defined threat response mechanism Before breach was detected by IT team of leading credit reporting company, compromising personal data of 143 million U.S. consumers in the process (September 2017)

16 Our Security Efforts Have Yielded Admirable Outcomes Cutting Edge Security Infrastructure 4,600,000 daily events blocked (Umbrella) 10,000 files analyzed everyday (AMP) 8,500,000 internet and threats blocked daily Security Minded Workforce 35,000 employees certified in Security Ninja Program 674 security advocates 100 dedicated incident responders globally 500,000 internal test phishing s sent last year Industry Leading Policies & Procedures 14 Enterprise information security policies (ISO compliant) Mandatory Secure Development Lifecycle (ISO compliant) Thorough incidence response playbook (ISO compliant)

17 Case Study: Wannacry Ransomware Attack Cisco IT had a 50-day Head start on the Attack MS Patch MS Patch deployed as part of standard desktop security practice - March 23 rd All managed desktop systems patched EVMP InfoSec threat intelligence discovers abuse of exploit and enacts Emergency Vulnerablity Management Plan DAT Updates &Patches Auditing and correction of permissive Network ACL s AV Dat updates pushed Monitoring & Reporting Fixing systems not updating as expected. Additional CSIRT monitoring USM Reporting Ongoing patch compliance now included as part of USM Day -50 Day 0 Day 1-2 Day 3 Day 4 Day 5 Day 6 Access Protection Access Protection IT Systems Patched SMBv1 Disablement CSIRT enables Sourcefire signature Dev/Stage IT systems Patched fo NGIPS signatures turned into active plays All reamining Managed IT systems patched (accelerated) Additonal step to mitigate risk of spread. Patch reporting improved Umbrella killswitch sinkhole deployed <2% Windows hosts impacted, all in non-managed environments 300+ Global team members & partners in the response effort Man hours responding in the first 5 days

18 Invest in Security to Succeed in Digital Transformation Include Security as a key pillar in your digital transformation journey Build a comprehensive security strategy for protection before, during & after threat attacks Protect yourself from latest threats as you scale your business digitally Fortify the network. Develop security capabilities to protect daily operations Drive a security centric culture by training employees on best practices BRKDGT

19 Supply Chain Transformation

20 Cisco s Supply Chain Global. Complex. Diverse. Catalyst Countries 25+ Locations Manufacturing Sites Strategic Logistics Centers Spark Board NCS 6000 Series Diverse Portfolio Mass production to highly configured 30,000+ orderable items 20,000+ virtual teams 1M+ orders annually 80M+ items shipped annually 700+ active suppliers 62,000 components

21 Need for Digital Supply Chain Improve Productivity Company transformation from H/W sales to S/W sales Support new innovation Agility along with scale Changing customer expectations Rapidly growing Global footprint

22 Cisco s End-to-End Supply Chain Development Fulfillment Innovate Plan Source Make Quality Deliver Product Operations Global Planning & Fulfillment Global Supplier Management Manufacturing Operations Technology & Quality Logistics Operations Supply Chain Transformation Acquisition Integration Security Sustainability BRKDGT

23 The Digital Journey Foundation Data Analytics Orchestration ERP & PDM Systems Upgrade Collaboration, IoT, Mobility, Big Data, Cloud Real-time Visibility Predictive & Prescriptive Analytics Machine Learning, Automated Decision Making, End to End Process Digitization, Blockchain FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 Systems & Processes Foundation Data & Analytics Foundation Digitization & Orchestration Digital Supply Chain Growth & Value. Visibility. Simplification. Automation. BRKDGT

24 Technology Used to Digitize the Supply Chain Data & Analytics Collaboration Internet of Things Mobility Real time, Accurate & Accessible Data Eliminates communications silos Connects the Unconnected Access to info anywhere, anytime More accurate demand forecasting Better data = better decisions Data query times drop from days to seconds Greater capacity to share & see insights Collaboration on key initiatives to deliver outcomes Teams work in conjunction Smooth workflows Preventive maintenance Process improvements Optimizes product delivery Better packaging & product quality Instant access to critical data Real-time status via mobile devices Common business architecture/cloud-based network

25 Use Cases Enabled by Technology Development Fulfillment Innovate Plan Source Make Quality Deliver Product Operations Global Planning & Fulfillment Global Supplier Management Manufacturing Operations Technology & Quality Logistics Operations 3D Printing Prototype Portal Supplier Collaboration Platform Business Award Analytics & Optimization Cisco Energy Management Remote Expert Adaptive Testing Connected Quality Cockpit Universal Order Visibility Hyper Location Pervasive Video BRKDGT

26 3D Printing Need Prototypes can cost thousands of dollars What it does Fast turnaround from design to print Prints 3D objects in 2-4 weeks Uses variety of materials and surface finishes to showcase the difference Benefits 66% reduction in cost for a prototype Prototype built in 50% time

27 Prototype Portal Need Communication of prototype build information had been a mixture of web tools, s and excel files What it does Single portal for product teams to communicate about prototype planning, material sourcing and building Benefits Eliminates and excel status reporting Real Time Visibility Faster time to market

28 Supplier Collaboration Platform Need No single platform to manage global suppliers Lack of visibility into supply/demand What it does Connects multiple suppliers and partners across the global supply chain with clear role based access Integrated view of supply network data in a single platform Benefits Transparency to inventory movement and visibility to excesses and shortage Partners mitigate 70% of shortage issues 7% improvement in product lead time

29 Business Award Analytics & Optimization Need Improve component quoting process Provide visibility to quote status and savings What it does Expedite and digitize component quoting process by creation of a negotiation platform that leverages a rules based engine and predictive analytics to improve savings Benefits Productivity improvements Drive Greater Innovation

30 Cisco Energy Management Need No oversight of carbon emission output Limited visibility into energy usage No control of energy costs What it does Monitor energy usage, gain greater insight and better manage factory s power consumption Real-time alerts sent to PCs and mobile device when energy output is high Benefits Saves millions in annual power costs Reduces Greenhouse gas emissions 30% reduction in power consumption

31 Remote Experts Need Experts unavailable at each manufacturing site to resolve issues What it does Connects globally distributes experts to manufacturing site Provides easy access to experts Benefits Accelerates resolution Addresses issues in real time Resolutions saved for reuse Reduces need for on-site support

32 Adaptive Testing Need Increased Test Equipment Cost Limited ability to tailor product tests Weeks to write new test programs What it does Uses predictive and prescriptive analytics to track historical product/component test quality data Helps to decide which test should be increased, reduced or eliminated Tailors tests to customer needs and adapt real-time Benefits 5-19% Test Time Savings Capital Cost Savings Enhances continuous quality improvements

33 Connected Quality Cockpit Need Insuring quality control What it does All quality data is brought together into a single cockpit view. Reduces customer found defects and customer escalations using in process release metrics and predictive analytics. Benefits 11% reduction in returns Millions saved in avoidable RMAs 30% reduction in hardware customer escalations

34 Universal Order Visibility Need Lot of time spent trying to identify issue holding up the order What it does Tracks orders in real-time Creates near real time order visibility across supply chain for faster root cause analysis Provides a single source of truth dashboard view for PCs and Mobile Devices for all users Benefits 33% reduction in backlog Improved order schedule time to less that 2 days Manually Scheduled order reduced by 20%

35 Hyper Location Need Difficult to find equipment and tools People are not at a desired location What it does Tracks the location, status and condition Process re-engineering to increase efficiency Better protects people and equipment Benefits Increases asset utilization Increases efficiency of workforce Lowers inventory costs Improves worker safety

36 Pervasive Video Need Factory Incident, Safety and Security Theft Management What it does Facial recognition Material tracking Aisle surveillance Benefits Employee safety/security Reduces number of scans of IDs Enhances continuous quality improvements Improves resource utilization

37 Overall Benefits of Supply Chain Digitization Growth & Value. Visibility. Simplification. Automation. Productivity Increases 35% Capital Expense Savings 40% Delivery Commitments Increased 5-10% BRKDGT

38 Support Transformation

39 Changing Landscape of Support Unified Customer Interaction Increases Efficiency Near Time Issue Resolution Reduces Cost Proactive Detection and Mitigation of Issues Minimizes Risks BRKDGT

40 Cisco on Cisco: Support Transformation Connected Connected to Customer Network Collaborative Spark Based Customer Service Cognitive Proactive and Predictive BRKDGT

41 Connected Support Connected to Customer Network Connected to the customer network securely and continuously using network monitoring tools Monitoring customer s network reduces time for digging information Continuous evaluation of security and support issues Monitor and collect numerous amount of data 24by7 for proactive support

42 Collaborative Support Spark-based Customer Service Integrates Spark Room with TAC Support for Social and Mobile Collaboration Provides Real-Time SME Collaboration Through Click-to-Video Conferencing Spark Integration to Sales Deal-Flow Approval Process

43 Cognitive Support Proactive and Predictive Support Cisco has solved millions of cases and this knowledge base is being captured into Diagnostic Signatures When a new case is filed, more than GBs worth of data is provided in log files to Cisco Difficult and time consuming to go over these log files manually to find out the problem Bouncing these new case files against Diagnostic Signatures to find out known problems and generate alerts proactively Automating solution of known issues and proactively solving for other issues 16K+ Diagnostic Signatures and growing

44 Benefits of Transformation of Support Days MTTR Digitization of IC Connected Product Auto Remediation Susceptibility Signatures Preventative Hot Patching - Days BRKDGT

45 Outcomes of Cisco s Support Digitization Enhanced customer experience with unified voice, video and chat Transformed business processes by digitizing knowledge base Empowered workforce with automated processes BRKDGT

46 Cisco Spark How Questions? Use Cisco Spark to communicate with the speaker after the session 1. Find this session in the Cisco Live Mobile App 2. Click Join the Discussion 3. Install Spark or go directly to the space 4. Enter messages/questions in the space cs.co/ciscolivebot#brkdgt-1403

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48 Continue Your Education Demos in the Cisco campus Walk-in Self-Paced Labs Tech Circle Meet the Engineer 1:1 meetings Related sessions BRKDGT

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