DATA & AI KEY ENABLERS FOR DIGITAL TRANSFORMATION

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1 Compiled for DATA & AI KEY ENABLERS FOR DIGITAL TRANSFORMATION 22 nd November 2018 Nikos Makris, Digital Architect Financial Sector Lead, Digital Advisory Services Microsoft Services Central & Eastern Europe

2 Agenda Setting the context Characteristics of an AI transformed bank Real cases from the field Make it real, what is needed

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4 Race for AI Top acquirers of AI startups

5 Digital IS Business Data Cloud Analytics & AI

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7 Changing operating models.shifting dynamics in competitive landscape Trust and compliant

8 An Intelligent Bank

9 Enterprise scenarios for AI Conversational agents Intelligent apps Business processes Transform your engagements with customers and employees Leverage AI to create the future of business applications Transform critical business processes with AI 95% Of customer interactions powered by AI bots by % Applications to include 85% AI by the end of this year Of enterprises using AI by 2020

10 Artificial Intelligence Challenges & Opportunities for banks

11 Artificial Intelligence Key Scenarios for FSI Customer Experience AI Empowered Employees AI Powered Insights & Action B2C B2B Digital Agents Digital Onboarding Targeted Offers/ Next Best Action New Banking Products Powered by AI Relationship Managers Wealth Advisory Risk and Compliance Robotics Process Automation Financial Forecasting Identity Protection KYC Fraud prevention Payments/AML Fraud prevention Customer Churn Credit Scoring Non-Compliance Bank Channels + Front Office Middle and Back Office

12 Make it real what is needed?

13 MULTI-DEVICE, MULTI-SENSE experiences span all devices and all senses FAVORITE STATION Jazz Classics WATER LEVEL FULL ARTIFICIAL INTELLIGENCE 26 INDOOR TEMPERATURE 14 0 ph NEUTRAL infused with the ability to reason Intelligent Cloud SERVER-LESS manage the complexity of distributed computing and billions of events Intelligent Edge

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15 Rapid time to market with a Productive AI Platform Gain transformative insights with Comprehensive Data Innovate with confidence with Enterprise-Proven Solutions Industry leading security, privacy, compliance, transparency and AI ethics standards

16 Entity linking Bing news search Customer feedback analysis Speech Bing image search Speech API Forecasting Language Recommendation API Custom recognition (CRIS) Machine Learning Text to speech Text analytics Thumbnail generation Cognitive Services APIs Academic knowledge Spell check Web language model Knowledge Bing autosuggest Computer vision Vision Emotion Anomaly detection Sentiment scoring Search OCR, tagging, captioning Bing web search

17 Building AI Skills and Capability

18 Wrapping up

19 amplify human ingenuity Reasoning Understanding Interacting

20 and invest in the future

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22 Time is becoming a KPI FROM LINEAR TO EXPONENTIAL TREND AI Today The wheel BC Printing press 1439 Electric light 1802 Stream engine 1698 Telephone 1856 Automobile 1885 Internet 1980s Cloud 2000s 363 years 178 years 37 years

23 Dankie Faleminderit Shukran Chnorakaloutioun Hvala Blagodaria Děkuji Tak Dank u Tänan Kiitos Merci Danke Ευχαριστώ A dank Mahalo.תודה Dhanyavād Köszönöm Takk Terima kasih Grazie Grazzi Thank you! 2018 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION 감사합니다 Paldies Choukrane Ačiū Благодарам ありがとうございました 谢谢 Баярлалаа Dziękuję Obrigado Mulţumesc Спасибо Ngiyabonga Ďakujem Tack Nandri Kop khun Teşekkür ederim Дякую Xвала Diolch