namoli Namoli Property Services Creating cleaner, safer and happier environments

Transcription

1 namoli Namoli Property Services Creating cleaner, safer and happier environments

2 The Namoli Difference Namoli is a Franchise Company at its heart. Namoli utilises a network of highly trained business owners that have made an investment into delivering the best service possible for your business. Our business model and our industry leading technology allows for direct communication with the business owner responsible for cleaning your site no double handling of information is required. With Namoli you can put your trust in a company that is backed by big business processes, experience and systems, but flexible enough to tailor our practices to suit your needs and budget. Our dedication to solving all of your property services concerns means that we strive to be known as the most trusted, compliant and value driven property services company by creating today s business leaders through our franchise partners.

3 Why Namoli? 1 2 We re invested in your business success; Our Franchisees have an investment both financially and professionally to deliver a quality service outcome for your business, because it is THEIR business. Franchising is a proven format that enables Australian entrepreneurs to expand and develop their own business utilising the business know how and proven systems of their business partner. Experienced cleaners; A professional cleaning service requires much more than meets they eye. At Namoli, we ensure that our cleaners undergo comprehensive training to deliver industry best practices in technical proficiency as well as customer service skills, safety compliance and site specific requirements A proven process for success; Namoli is built on over 40 years of industry experience and a passion to deliver quality at every opportunity. We ve used our experience to develop proven systems to give you peace of mind through service time tracking, inspection audits and regular reporting. All of this is backed by our dedicated team of proactive managers and customer service professionals. A cleaner, safer and happier workplace; A hygienic, regularly cleaned office environment is proven to promote a healthier, happier and more productive work environment. The Namoli cleaning system of using colour coding for equipment, HEPA filtered vacuum cleaners and specially formulated cleaning chemicals will deliver a cleaner, safer and happier environment for you and your clientele. Remove the risk; All time tracking, task completion and audit results for each site can be provided at intervals that suit each client. All activity is recorded in real time and this information forms an integral part of our standard operating procedures ensuring that you won t need to call us!

4 namoli Workplace Health & Safety All site specific safety instructions, Safe Work Procedures (SWPs), chemical SDS, emergency contact information, cleaning specifications and entry protocols are stored within the Swept system and available at any time once the cleaner has scanned the site QR code. Namoli takes security and safety seriously by investing in world class online systems to ensure our services are underpinned by class leading technology. Implementing the Best Practices for Workplace Cleanliness As a professional property services company, Namoli uses industry best practices, meaning we implement services that are thought of and respected as the most professional and efficient ways of doing things. We use best practices and methods in our choice of chemicals and equipment, our contract management systems and technology, our environmental management systems and so much more. We also extend our best practices to after the work is complete, as we regularly follow up with our Quality Assurance audits taking a continuous improvement approach to the review of the services our clients have received. Flexible Solutions At Namoli every Franchisee and cleaner has completed a rigorous training program which is one of the most comprehensive within the industry. Training is of the utmost importance within Namoli s network and it s regularly followed up with refresher training and coaching from our team of experienced managers to ensure that standards are met and exceeded at all times. All employees have undergone a National Police Check and Right to Work in Australia check via VEVO prior to entering your premises. All representatives are required to wear a Namoli uniform and photographic ID at all times whilst on site, so you and your staff know who we are at all times.

5 namoli Our People We take the time to ensure that your facilities services are well managed, we let you concentrate on your business, we ensure that all local, state and federal regulations and best practices are followed at all times. Our national strategic partners are routinely audited and reviewed to ensure compliance. This is because we want to deliver the highest quality services to our clients. We have procedures in place to train as well as to audit our franchisees work. As soon as a customer chooses Namoli, they can take comfort in knowing that their contract is being well-managed. Chemicals and Equipment At Namoli, we strive to be at the forefront of cleaning innovation. We use specially formulated chemicals to protect staff and the environment from toxins, while still enabling a hygienic and noticeable clean that complies with HACCP standards.cleaning equipment and machinery is evolving at a rapid pace and we recognise that efficacies and greater productivity gains can come from making investments into keeping in touch with these innovations. We hold regular information seminars with all of our stakeholders to share the benefits of our strong industry associations.

6 We equip our Franchisees and cleaners with mobile technology that helps them do their best work, and allows us to better manage our team. Here s what it means for you: Our Franchisees and cleaners know exactly how you d like your space to be cleaned, even when they re new If a cleaner misses a shift, we know about it first and can ensure your space is still cleaned on time We begin addressing any issues that arise on site before they impact you or your business Removing Language Barriers Reporting Problems Proactively Customized Cleaning Instructions Miscommunications can impact the quality of service you receive. We use Swept to send messages, instructions, and feedback in the cleaner s native language. This ensures our cleaners understand what is expected of them and allows them to do their best work. No one is perfect, but we differentiate ourselves by being proactive if something does come up. Our cleaners are trained to report any issue, big or small, at the end of their shift so that their manager is aware and can begin troubleshooting immediately. Say goodbye to log books, and hello to the future of cleaning. With your permission, we ll take photos of your space and add notes to each one for our cleaners. With these detailed, visual instructions our cleaners will know exactly how you d like each room to be cleaned.

7 Additional cleaning services STRIPPING AND SEALING HIGH ACCESS WINDOW CLEANING CARPET CLEANING PRESSURE CLEANING CONSUMABLES SERVICES GROUNDS MAINTENANCE HANDYMAN SERVICES CARPARK MAINTENANCE Property services PEST CONTROL HYGIENE SERVICES

8 namoli 1/53 Metroplex Avenue Murrarie QLD