Simo Leisti Cisco Services Finland Country Lead

Transcription

1 Simo Leisti Cisco s Finland Country Lead

2 IT s For Operational Excellence Making Your Business Work Smarter Emergence Of Smart s Assurance and Lifecycle Management enabled by Smart Cisco Smart s Strategy Concrete examples of Smart s

3 Technology Transforms Business And Operating Models Agriculture Industry Transport Energy Information/Media Health Care Entertainment 34% CAGR Products Smart s

4 Emergence Of Smart s Ecosystem Automated work!ow Rules Advanced Analytics Networked Intelligent Assets Real Time Smart = Collaborative Interaction Platform Optimised Balance Sheet Results Machine To Machine Secure User Experience People To People CMDB Events Business Management Platform -30% -13% -11% +23% Impact Cost Speed Quality - Risk Number of Technician Dispatches Mean Time To Repair Building Response Time awareness into systems Asset Uptime and business processes +27% First Call Resolution +38% Customer Retention Source: Aberdeen Emergence of Smart s report. Data shows impact on best in class companies increase from last year

5 Where Am I Now, Where Do I Start? Assurance Roadmap Foundation Quality Excellence Assurance Dynamic IT Delivery IT as a Cost Center IT as a Center IT as an Innovation Center Lifecycle management... done Smart

6 Enable Dynamic IT Delivery With Cisco Smart s Dynamic Networked Organisation Strategy Design Transition Operation Continual Improvement Envision Plan Build Run Optimise Plan Build Run

7 Intellectual Capital Differentiates Cisco Smart s Smart s Platform Proactive Experience Delivered by Cisco and Partners Smart Interactions Enhanced plan, build, run services and social media collaboration Smart Enabled Intelligence Machine-to-machine Automated, real-time network and application visibility and issue resolution

8 Smart s Impact Reduce the cost of business technology Increase network availability and agility; meet increasing demands on networks Adopt innovative technologies more quickly and effectively Enhance quality of services Cisco is investing in accelerating customer & partner success. Risk mitigation, cost reduction, innovation

9 Cisco Smart s in Practice: SMARTnet with Smart Call Home Enabled Before 45 min 3.75 hrs 12 hrs 25 hours 29 Hours S M T W TH F S Minor hardware failure undetected, Customer s Ops team discovers IP multicast configuration problem After 12 min 42 min 1.2 hrs 5.5 hours Minor hardware failure detected by Smart Call Home and Request automatically generated Cisco Smart Call Home allowed me to fix a network problem in less than an hour and this was on a problem that would have typically taken one of my staff two days to troubleshoot. Mike Dedecker Network Administrator, Warner Pacific

10 Competitive Advantage Smart s in practice: Smart Analytics - The Business of Insight Std. Reports Advanced Analytics Ad ho reports Query Drilldown What happened? What if these trends continue? Why is this happening? Alerts Statistical Analysis Where exactly is the problem? How many, how often, where? What s the best that can happen? What will happen next? Forecasting What actions are needed? Predictive Modeling Optimization Foundational Business Intelligence Degree of Intelligence

11 Q & A Simo Leisti simo.leisti@cisco.com +358 (0)