Pregis: Simplifying Protective Packaging with SAP Hybris Solutions and SAP S/4HANA

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1 Pregis: Simplifying Protective Packaging with SAP Hybris Solutions and SAP S/4HANA Pregis Corporation, an innovative packaging solution provider, was committed to becoming more proactive and addressing its customers evolving needs across a range of industries in a more-personalized manner. Using SAP S/4HANA and the SAP Hybris Cloud for Sales solution, Pregis deployed a cohesive solution to support its aggressive, customer-centric growth strategy.

2 Company Pregis Corporation Headquarters Deerfield, Illinois Industry Mill Products protective packaging Products and Services Packing supplies, bubble wrap, foam, mailers, surface protection film Employees 1,000 Revenue US$1 billion Web Site BUSINESS TRANSFORMATION Objectives Upgrade sales and customer management systems to more-effectively personalize and enhance customer experiences to increase lifetime value Provide proactive, relevant service to a diverse clientele Simplify and integrate disparate systems across departments to unify operations Worked with TPC to deploy SAP S/4HANA and the SAP Hybris Cloud for Sales solution Completed the digital transformation project in 16 weeks Benefits More-informed decision making using instant reports to the executive team that increase visibility into sales and customer support Enhanced agility with a simplified platform that allows real-time data sharing among sales, customer service, and business leaders Greater efficiency due to the elimination of duplicate data entry Simplified data analysis for more-effective and -targeted selling Read more 16 weeks Implementation on schedule and within budget 360-degree View of each customer account 15% 20% Expansion of the sales pipeline Partner The Principal Consulting Inc. (TPC) Now we have a data repository that is a single source of truth and accessible to the whole organization. This is an enormous improvement over our previous system, which often required work-arounds. 2 / 6

3 Responding to changing business needs with greater insight Pregis Corporation has transformed over the past decade. However, that transformation was threatened by legacy systems that were holding back the company. It was critical for this North American provider of protective-packaging solutions to replace those ineffective systems so it could respond to the evolving business needs of its customers by expanding its offerings quickly and smartly. After performing an assessment of its sales systems, Pregis found its internal processes to be highly compartmentalized. The company needed a solution that integrated its sales process from end to end. This included knowledge sharing that would enable Pregis to harness the institutional knowledge of experienced employees to build on its established best practices. Furthermore, Pregis needed to tighten up its order fulfillment workflow to get products into the hands of customers more quickly. This meant streamlining the flow of customer information to optimize interactions between salespeople and customers, and to provide greater insight into customer needs. The goals were to make customer relationships highly customized and to empower salespeople to be more proactive even allowing them to anticipate customer needs without being asked. Pregis selected SAP S/4HANA and the SAP Hybris Cloud for Sales solution as an integrated solution that would enable the company to Run Simple, satisfy customers, align business processes with business objectives, and maximize real-time insight. We had to integrate our business processes from end to end so our entire company could work more cohesively to meet our customers needs. We want to know what our customers need before they do. 3 / 6

4 Embracing digital transformation to stay competitive When Pregis s legacy systems were still in place, a Pregis salesperson in the field would have to reach out to the corporate office prior to a meeting to request information about customer accounts. This required front-office employees to manually compile the information and send it out to the salesperson. Additionally, front-office staff had to spend seven to eight days each month preparing reports for executive team meetings, including time spent entering data. These inefficiencies caused delays in creating the reports, which meant that the executive team was making operational decisions without fresh data. Pregis determined that a digital transformation was imperative from both an operational and a customer relationship perspective. It needed to modernize its approach, take advantage of new technologies that were disrupting the packing solutions industry segment, and empower its salespeople to focus more on the human element of the business. Pregis selected The Principal Consulting Inc. (TPC) as its partner in this transformation. Guided by TPC, Pregis employed a phased approach to its digital transformation that was designed to drive tighter integration within and across business functions. For the SAP S/4HANA software implementation, TPC began by focusing on the quote-to-cash, procure-topay, and record-to-report workflows. This was the foundation on which the initiative for SAP Hybris Cloud for Sales was implemented. The digital transformation project was completed in 16 weeks. We worked with TPC and SAP to reimagine how our business should operate, how our systems should integrate and function, and how to make every component of every process more efficient. 4 / 6

5 Eliminating silos and streamlining information sharing The framework for streamlining information sharing is SAP Hybris Cloud for Sales integrated with SAP S/4HANA, both based on the SAP HANA platform. With the native mobile capabilities in SAP Hybris Cloud for Sales, the Pregis sales team can now access all necessary customer information without administrative support, provide real-time price quotes to customers, and initiate workflows from smartphones and tablets. This mobile capability allows the sales force to spend more time developing the 360-degree view of its customers, understanding their needs, and finding new opportunities to provide more solutions. With SAP S/4HANA and the newly streamlined processes, front-office staff is now able to produce reports for the executive operations team in real time. This simplifies front-office tasks and provides a more-accurate snapshot of the current status of the company to the executive team. SAP S/4HANA provides several benefits, says Bob Border, vice president and CIO of Pregis. It gives us a data repository that is a single source of truth and easily accessible to everyone. It also improves the efficiency and productivity of our people and eliminates duplicate data entry. As the executive team gains more insight into the company with advanced analytics from SAP, Pregis is becoming more agile in responding to changing customer needs. We want to make it easier for our teams to satisfy customer requirements. We expect our SAP deployment to contribute to a stronger bottom line and more-competitive position for our company. 5 / 6

6 Pregis Collect and analyze data more quickly to anticipate customer needs Pregis is looking forward to the future. The capabilities provided by SAP software are transforming the way Pregis operates, by integrating its systems with its customers systems for a more-seamless delivery of service. Pregis is continuing to improve its ability to anticipate customer needs, helping to strengthen business relationships and increase customer loyalty. The digital links between Pregis and its customers are also expected to help Pregis s distributors and fabricators meet end-user demand in the years ahead. Overall, the digital connections will enable Pregis to offer a more-tailored set of solutions to its customers. Studio SAP (16/09) 6 / 6

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