ITECBIZ COMPANY PROFILE

Transcription

1 ITECBIZ COMPANY PROFILE TABLE OF CONTENT Overview... 2 Industry Sectors... 3 Dealer Networks... 3 Vision Statement... 3 Mission Statement... 3 Values... 4 The Process... 5 Business Partners... 6 Sustainability... 6 Corporate Social Investment... 6 Company Structure... 6 Our People... 7 Management Team... 7 Shareholding... 8 Customer Profile... 9 Contact Information... 10

2 OVERVIEW In 1998 a group of entrepreneurs recognized the market need for a holistic provider of the automated office equipment imported by ITEC South Africa. Today, ITECBIZ is an end-to-end office automation service provider closely affiliated with ITEC South Africa. Our entrepreneurial spirit remains a driving force, shaping how we approach our business, applying creative problem solving to meet our clients specific needs based on their industry, budget and infrastructure. Our service begins by analyzing our clients needs, to implementing efficient and scalable solutions, followed by ongoing service and maintenance. We believe in forging long term relationships with each of our clients based on excellent service and high quality products. Our dealer network is spread throughout South Africa, offering our clients the highest service levels wherever they may be. A licensed distributor of: Konica Minolta OKI ITEC South Africa Specialists in end-to-end office automation Archiving Computer desktops and servers Facsimiles Fax mail Financing IT products and consumables Multi-functional devices Network digital copiers Network facsimile solutions Office automation products Outsourced print solutions Service and maintenance of office automation systems Operating System compatibility Oracle SAP Microsoft Windows Open Source Page 2

3 INDUSTRY SECTORS ITECBIZ has extensive experience across a variety of industry sectors. This knowledge plays a huge role in accurately defining and meeting the needs of our clients based upon their core business. Our clients range from local and national Government and parastatals to major financial institutions and variety of blue chip clients. Key Industry Sectors Parastatals National and Local Government Financial Institutions Blue Chip clients Multinationals DEALER NETWORK The ITECBIZ dealer network forms an integral part of our service philosophy. Spread throughout South Africa s major centres, our dealers are able to respond within four hours to any service inquiry. With 31 dealers at your beck and call, we can guarantee you the high standard of service you need to minimize downtime expenses. 31 dealers nationwide 24/7 service 4 hour response time VISION STATEMENT (ADD TO ABOUT US) We aim to become recognized as the national leader in end-to-end office automation solutions. As an organization we aim to be counted amongst one of the top companies to work for, facilitating job creation and skills transfer within our organization, empowering our people with knowledge and experience that will allow them to reach their full potential. MISSION STATEMENT ITECBIZ is committed to providing our clients tailored and strategic office automation solutions. We aim to forge long term relationships based on experienced industry insights, excellent customer service and high quality products. Page 3

4 VALUES Our values are an integral part of our corporate culture and define our relationships with our clients and each other. Commitment We are committed to giving the best of ourselves to our client and the organization. Communication We believe communication is key to creating long-term relationships with our people and our clients. Entrepreneurship In keeping with the spirit in which ITECBIZ was founded, we aim to foster an environment for entrepreneurial thought, creative problem solving and opportunity recognition. Integrity We conduct all our relationships both with our people and our clients with the utmost integrity. Passion We are passionate about our business providing the best solution to meet our clients needs. Professionalism We undertake our business with a professional approach to meeting deadlines, budgets and honouring our agreements with each other and our clients. Service We operate in a service environment and are committed to ensuring our clients receive the highest quality of service from us at all times. Our values Commitment Communication Entrepreneurship Integrity Passion Professionalism Service Page 4

5 THE PROCESS We follow a simple process to ensure that we understand the specific business needs and challenges in order to design a solution that fits each organization. One point of call We follow a consultative approach with all our clients to determine the exact requirements for each solution. We work closely with the management team, finance and It to design a solution that meets the business strategy, the budget and organizational structure. The Need Analysis In order to completely understand the needs of each client we undertake a comprehensive Needs Analysis. This includes an in-depth audit of current equipment and printing solutions infrastructure and how we can incorporate it into a new solution. The Cost Analysis Our team will then complete a Cost Analysis to accurately determine and forecast the annual costs linked to each client s printing environment. This takes into consideration client print demand, staff infrastructure and the office environment. We ten investigate any financial implications attached to existing infrastructure including SOA s, settlements cost etc. The Proposal The Needs and Costs Analyses are compiled into a full report and the findings used to design a solution tailored-made to the client. The Financing ITECBIZ offers tailored financing solutions to suit our clients budget and needs from full purchase to lease options. The Service Each client is assigned an Account Manager as the single point of contact. The Accounts Manager oversees all aspects of the client s office automation solution. Each client is provided with a customized service and maintenance programme, our call centre operational 24/7 and an experience service engineer can be dispatched within four hours. Should a client have a high printing load over a time period, a dedicated service engineer will be assigned to handle any service concerns. Customer Services 24/7 Call centre Dedicated field engineers 4 Hour response time Preventative Maintenance Programme Consumables Breakdown services National Service Branch Network Page 5

6 BUSINESS PARTNERS ITEC South Africa ITECBIZ is affiliated, authorized reseller and distributor of ITEC South Africa products. ITEC provides ITECBIZ with product support, marketing and other logistical services. SUSTAINABILITY ITECBIZ is committed to reducing our carbon footprint and combating global climate change. All our products are Energy Star compliant and hold ISA accreditation. CORPORATE SOCIAL INVESTMENT ITECBIZ is committed to giving back to the communities in which we operate. Each year we donate time, money, expertise and equipment to charities and organizations in need. Past CSI Initiatives - BB Racing The Hope Charity The Lebo M Foundation Unitech Wishing Wells Nursery School Mkhambi Primary School Tshino Primary School Blair Athol Primary School Little Eden - Society for the Care of Persons with Mental Handicap. OUR COMPANY STRUCTURE Outsourced Solutions Technical Services Account Management Financial Services Business Development Human Resources Page 6

7 OUR PEOPLE Our people are our most valuable asset. We believe in finding the right people who are as passionate about our business and our clients as we are. We are committed to creating long term relationships with each of our people, helping them develop their skills by offering them mentorship, training and opportunities. We want to create independent thinkers, problem solvers and future entrepreneurs from the bottom to the top. OUR MANAGEMENT TEAM Our management team and founders are a group of radical entrepreneurs with a wide range of experience across numerous industries. The common factor that unites all of them is an entrepreneurial spirit and a drive to recognize needs within markets and meet them. Kaya Tutu Kaya worked for Engen Petroleum and Gilbey s Distillers before joining United Distillers S.A. in As a key Brand Manager at United Distillers, he facilitated the launch and successful performance of a variety of brands in South Africa s emerging markets. His brand strategy expertise was key to formulating the merger of United Distillers and Gilbey s. At ITECBIZ, Kaya s key roles are to oversee the performance and overall management of the company including marketing and client networking. Nick Selamolela Nick is the epitome of a true entrepreneur. His experience in media and information technolody led to the founding of award-winning Bhuba Productions. This production house is renowned for its high quality youth development drama series and situations comedies as well as corporate audio visual material. As a founding member of ITECBIZ, Nick has been involved from day one, establishing and entrepreneurial venture with a clear, defined strategic vision and liaising with key stakeholders and clients. Page 7

8 Organogram Directors Kaya Tutu / M. Nicholas Selamulele MD S PA & Office Manager Operations Director Human Resources Finance Manager: Business Development Technical Teams Administration Branches Johannesburg Johannesburg Jo Johannesburg Other Areas Durban Cape Town & Other Areas SHAREHOLDING Bhuba Trust and Mtika Trust each hold an equal shareholding in ITECBIZ. Both trusts are fully BEE compliant and black owned each with black woman holding 25% representation as trustees and beneficiaries. Shareholders Domicile Shareholding Bhuba Trust South Africa 50% Mtika Trust South Africa 50% Black male shareholders South Africa 50% Black female shareholders South Africa 50% Page 8

9 CUSTOMER PROFILE University of Kwa-Zulu. Natal - (Completed Contract) Contract with the University and handle all their printing including booklets, examination papers, text modules etc. volume - minimum of copies per month. Government Departments - (Country wide) Lesedi Municipality SASS South African Security Service We currently have 500 photocopiers with this client and we are responsible for the servicing of machines as well as the supply of consumables. Thabo Mbeki Foundation We are responsible for the servicing of machines as well as the supply of consumables. Mpumalanga Provincial Government We are responsible for the servicing of machines as well as the supply of consumables. SACCAWU We are responsible for the servicing of machines as well as the supply of consumables. Corporate Sector - Various Contracts Cash Converters TM Foundation Oceana HR Professionals imobiliser Human Communications Page 9

10 CONTACT INFORMATION Physical Address Building D, Woodmead Country Club Estate 21 Woodlands Drive Woodmead Johannesburg 2191 Gauteng South Africa Postal Address PO Box Sandton 2146 Gauteng South Africa National call centre 086 ITECBIZ Telephone +27 (0) Facsimile +27 (0) Company Registration 2000/022211/07 Page 10

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