How to improve service delivery and drive margin growth through digital disruption

Transcription

1 Microsoft Future Decoded How to improve service delivery and drive margin growth through digital disruption 01/11/2018

2 1 Digital disruption in FM

3 Some of our clients 2 Digital disruption in FM

4 Facilities Management in numbers The facilities management market was valued at 19.3bn in 2016 and will pass 21bn in Facilities management is responsible for as much as 8% of the UK s gross domestic product (GDP). The sector employs up to 10% of the country s workforce. The UK facilities management market is regarded as the most mature and competitive in Europe. i-fm Trends and Opportunities Report 2018 BIFM 3 Digital disruption in FM

5 Facilities Management: an industry in flux The industry is facing a wide array of challenges, including: Market cap for the top 5 UK-based FM players has declined dramatically over the last 3 years Dramatic drop in market cap Carillion collapse Capita profit warnings Interserve financial difficulties Political sensitivity around public sector outsourcing Brexit uncertainties Mitie recognised two years ago that to avoid these risks it needed to transform its business, and digital transformation would be a core component. 4 Digital disruption in FM

6 What does digital transformation mean for Mitie? Creating additional value Drive growth Help our people work better and smarter 5 Digital disruption in FM

7 Mitie security: a proof case for tech adoption 6 Digital disruption in FM

8 Digital transformation challenges and solutions 7 Digital disruption in FM

9 How are we approaching our transformation? 8 Digital disruption in FM

10 The impact of IoT on FM Security & Surveillance Supply chain mgmt Inventory & warehouse Order tracking FACILITIES MANAGEMENT Industrial asset management Forrester reports that with Energy Management a subset of FM IoT is set to have a greater impact on FM in more industries than any other business activity. Smart products Energy mgmt Fleet mgmt Sources: Internet of Things heatmap 2017, Forrester 9 Digital disruption in FM

11 The business case for using AI Mitie is perfectly positioned to leverage its domain expertise in multiple facets of business infrastructure. 10 Digital disruption in FM

12 11 Connected Workspace

13 An introduction to Connected Workspace Paco Pereira, head of Connected Workspace, Mitie

14 Digital transformation: customer needs connectedworkspace.com 13 Connected Workspace

15 Foundations Ecosystem Digital transformation: Connected Workspace TECHNOLOGY CONSULTANCY CONNECTED WORKSPACE SYSTEMS INTEGRATION connectedworkspace.com DIGITAL CUSTOMER INTERACTIONS AI & MACHINE LEARNING PEOPLE REMOTE OPERATIONS CENTRE

16 Addressing customer needs through Mitie business units 15 Connected Workspace

17 Addressing customer needs through Mitie business units 16 Connected Workspace

18 Addressing customer needs through Mitie business units 17 Connected Workspace

19 VIDEO HERE

20 Digital transformation: journey 19 Connected Workspace connectedworkspace.com

21 Lessons learnt 1 Align IoT initiatives with business goals Ensure the project addresses a business need. The IoT knowledge might exist, but the domain expertise is often lacking 3 Build for scale Enterprise-level machine learning requires thousands of data points. Planning, logistics, operations and technology must be ready to support secure, mass deployment of several million sensors. 2 Find and hire talent Data science capabilities are fundamental to deriving insight. Systems Integration abilities are essential to leverage legacy systems. 4 Centralise monitoring & analysis The value lies in combining data from multiple data points to gain enterprise-level insight as opposed to siloed information. All engagements are consultancy-led. 20 Connected Workspace connectedworkspace.com

22 QUESTIONS connectedworkspace.com

23 Thank You

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