DIGITAL TRANSFORMATION

Transcription

1 Jean-Paul Forget CIO Cotecna Group Geneva, Sept21, 2016 DIGITAL TRANSFORMATION Is all about people! 2015 Cotecna. All Rights Reserved. 26 SEPTEMBER 2016

2 COTECNA IN BRIEF Founded in Switzerland in qualified professionals in over 100 offices worldwide A world leader in testing, inspection and certification services Supplies capacity enabling services for government and commercial sectors Destination inspection Pre-Shipment inspection Post clearance verification Customs valuation assistance Scanning services Electronic transit monitoring Risk management system Electronic single window Illicit trade and fraud detection Training and assistance services new business models 2015 Cotecna. All Rights Reserved. <2>

3 FROM DIGITAL EVOLUTION 26/09/2016 3

4 FROM AN ORGANIZED WORLD 26/09/2016 4

5 TO THE NEW «DIGITAL» EVIDENCE Anytime, on the move Any information, any format MOBILITY UNLIMITED STORAGE CAPACITIES Anywhere Anything GEOLOC IMAGING PRINTING NETWORKS COLLABORATIVE TOOLS Try, share, Learn from/with anybody 26/09/2016 5

6 SOME FORTUNE 500 WHAT DO THEY HAVE IN COMMON? 26/09/2016 6

7 OUR CUSTOMERS CHALLENGE (CUSTOMS ADMINSTRATIONS) COLLECT TAX» POLITICAL BORDERS <> GLOBAL TRADE» INTELLECTUAL PROPERTY <> SEAMLESS EXCHANGES» PHYSICAL INSPECTION <> HIGH VOLUMES» NATIONAL RULES <> GLOBAL STANDARDS & DIRECTIVES» LOCAL INTERESTS <> GLOBAL REALITY» TRADITIONAL ORGANIZATIONS <> NEW STAKEHOLDERS» PAPER INTENSIVE <> VIRTUAL NETWORKS» OLD PROCESSES <> NEW PATTERNS OF FRAUD! PROTECT BORDERS COMBAT FRAUD FACILITATE TRADE HOW TO JUMP INTO 21st CENTURY? 2015 Cotecna. All Rights Reserved. <7>

8 ARE WE READY FOR THE DIGITAL BUSINESS TRANSFORMATION?

9 SIX CAPABILITIES, 1 STRATEGY» AWARENESS AND COMMUNICATION Combat inertia!» TRUST OUR CUSTOMERS!» ALIGN THE METRIX» PREPARE THE FUTURE People Knowledge Technology (API s!!) Create capacity to Deliver» PRESERVE THE BACKBONE Business continuity Security, Architecture Budget Customer Experience & Digital Marketing Digital Business Model Digital Organisation Digital Technology Analytics Governance, Risks & Security

10 TACTICAL APPROACH» 100% CUSTOMER CENTRIC (EXTERNAL CUSTOMER) Leverage Cx, no «internal brainstorming» No Project without a customer» PROJECT CULTURE AT COMPANY LEVEL There is no such thing as an IT project! Adopt the Business Model Canvas (BMC) and Value Proposition Canevas (VPC) (Alexander Osterwalder, Université de Lausanne) Proof of Concepts (think big, start and test small, grow fast)» SIMPLIFY THE ORGANIZATION AND PERFORMANCE EVALUATION MODEL (ONE TEAM AROUND ONE SET OF METRIX)» LEVERAGE, EMPOWER OUR INTERNAL RESOURCES GLOBALLY» PROVIDE TOP LEVEL IT STANDARDS TO EMPLOYEES Office365, Skype for Business, Yammer, Collaborative platforms, cloud storage Application life cyle Management» CREATE AGILITY BY Task forces working in a Start-up mode Agile-SCRUM <> waterfall project method and framework («Bi-Modal IT»)(1)» ENABLE FLEXIBLE CAPACITY ADJUSTMENTS (SHORTLIST OF TRUSTED PARTNERS)» NEARSHORE THE RUN TO REDUCE COSTS AND FREE RESOURCES FOR PROJECTS AND DELIVERY (1) Garnter Group 2015 Cotecna. All Rights Reserved. <10>

11 LESSONS LEARNED SO FAR» There is no magic stick like any fundamental cultural change, it takes time!» Competition is ahead? But ahead on what? TRUST your customers and your own capabilities» No dogmatisms: the digital transformation is the transformation that the customers want and are ready to pay for!» Accept failures» Transition is a nightmare => when possible, do not transform but create!» Money is not an issue (in a first instance)» IT Standards help a lot» Technology is not an issue (in a first instance)» The first transformation starts with the people and the company culture» Resistance to change sometime comes from inside the IT department» Experience counts! Business consulting and Business Process Modelling» The only certainty is permanent change is the future! Be ready! 2015 Cotecna. All Rights Reserved. <11>

12 THANK YOU FOR YOUR ATTENTION!

13 BACKUP SLIDES

14 Business Model Canvas (mandatory for any innovation project) Key Partners Key Activities Value Propositions Customer Relationships Customer Segments Key Resources Channels Cost Structure Revenue Streams Designed by: Business Model Foundry AG The makers of Business Model Generation and Strategyze

15 Value Proposition Canevas Mandatory for ALL project submissions Value Proposition Canvas Products & Services This is a sample text. Gain Creators Pain Relievers This is a sample text. Insert your desired text here. This is a sample text. Insert your desired text here. Gains Pains desired text here. desired text here. Customer Job(s) This is a sample text.