Shared Services between Government Agencies using BizTalk

Transcription

1 Shared Services between Government Agencies using BizTalk with BizTalk Server 2006 R2 Christine Axton Application Platform Specialist Federal and State Public Sector

2 UK Online Agenda We're asking everyone to change, not only Government itself....we are setting a target that within five years, one quarter of dealings with Government can be done by any member of the public electronically - through their television, telephone or computer Prime Minister Tony Blair, 2000

3 The Challenge Effectively provide Gov t Services online 4,500+ Services online by 2005 Ensure 24x7 availability of services Address multiple customers/demographics 60m citizens, 3m businesses Integrate multiple Government departments 20 large dept s, 100s of local/regional gov t 1,800 backend LOB applications 13,000 paper forms -> 5 billion transactions Provide convenient, secure access Varying channels of access via TV, PDA, PC, phone

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5 The Government Gateway Architecture Department Integration Services Government Gateway Client Applications / Web sites Citizens / Businesses / Agencies.NET Application Transaction Engine Web Site Registration Engine J2EE Application Certificate Provider

6 Web Services Foundation The Gateway provides: Single sign-on credentials across all government applications and portals Interoperable fabric for software integration based on web services A common routing and transaction facility applicable within and beyond government boundaries Web services will become the dominant distributed computing architecture in the next 10 years and will eventually define the fabric of computing. IDC

7 Benefits to the Citizen / Business One identity with assured security Simplicity of interaction Innovative services available faster Reliable always there service 24x7 Reduced business costs Government drives early adoption of Public Key Infrastructure

8 Benefits - Government Reduced spend Focus on enabling innovative services Facilitates joined-up Government Single access path for Government services Accelerates delivery of e-government goals Service automatically scales to meet demand Drives e-services take-up via commercial partnerships

9 What you end up needing is.. Way for business users to describe their processes. Way for developers to implements / automate the processes Full visibility across the processes operationally and KPI. Manage changing policies (business rules) Human intervention in the processes for exceptions or enriching the processes. Agency to agency (or business) services Simple Integration capability

10 Mobile Employees Remote Office/Consumers Other Agencies FTP cxml FIX X12 Prop IDOC VSAM HTTP Government Partners Suppliers EDI RMS Prop HL7 SMTP Shared Services in Government

11 Many departments and agencies have point to point interfaces E-Commerce Web Server Financials HR & Payroll CRM ERP Logistics Custom Application

12 The Integration broker tools introduces and reduces complexity E-Commerce Web Server Financials HR & Payroll Message Oriented Middleware And Message Broker CRM Custom Application ERP Logistics

13 Process Integration Servers E-Commerce Web Server Financials HR&Payroll CRM Custom Application ERP Logistics

14 Components include; Integration Services Agency to Agency Services (or B2B) Process Modelling capabilities Simple Development Environments (predictable and repeatable) Administration capabilities Activity Monitoring Capabilities Single Sign On Services Then importantly an extensible framework for other services mobility, scorecarding etc

15 Australian Public Sector BizTalk Usage Scenarios Several departments and agencies are using Microsoft's BizTalk Server 2006 to integrate with other agencies. Of these departments and agencies another facet of the use of BizTalk Server is the internal integration with other organisational systems. In particular, several use BizTalk to integrate with their SAP system. Most of the production BizTalk environments are clustered high availability deployments to provide for a reliable and highly available service. Another interesting usage scenario is to provide a stable mainframe migration path for a law enforcement agency with 240 applications on the mainframe.

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17 Overcoming the Cultural Barriers to Shared Services and egovernment 2005 Microsoft Corporation

18 Overcoming Cultural Barriers Incentives for Change An Economic Perspective Supply Side Barriers Demand Side Barriers

19 Cultural Barriers Supply Side Barriers Organisational Culture: Fatalist view of technology Hands-off approach Offloading risk Perception of client groups Organisational Values: Formality Uniformity Hierarchy Robustness Lack of Organisational Demand Channel Rivalry Demand Side Barriers Cultural Response: Social Exclusion Domestication of technology Expectations of Government Solemnity of websites Exclusionary behaviours Clear Citizen Benefits Transition Costs

20 Overcoming cultural barriers Staff incentives for change Innovate and adopt technology within the organisation Incentives for citizen uptake of services Recognise transition costs and actively plan to overcome them Broad initiatives to ensure equitable access to technology Engaging and fun websites

21 Closing This is a time to push forward, faster and on all fronts: open up the system, break down its monoliths, put the parent and pupil and patient and law-abiding citizen at the centre of it. Let us learn the lessons of it not so as to rest on present achievements but to take them to a new and higher level in the future

22 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.