Services & Support Global Support. Local Address. Peace of Mind.

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1 Services & Support Global Support. Local Address. Peace of Mind. Rockwell Automation is an official ENERGY STAR Industrial Service and Product Provider. It has proven it provides energy efficiency services and/or products to commercial buildings and industrial manufacturing plants in the United States by collaborating with an ENERGY STAR Industrial Partner to submit a teaming profile that outlines the scope and resulting savings from energy efficiency-driven projects. Allen-Bradley, Asset Management Program, InSite, InventoryAssurance, Listen. Think. Solve., Reliance, RepairTrak and TechConnect are trademarks of Rockwell Automation, Inc. Publication GMSG10-BR001F-EN-P - August 2010 Publication Supersedes GMSG10-BR001E-EN-P - April 2010 Copyright 2010 Rockwell Automation, Inc. All Rights Reserved. Printed in USA.

2 ROCKWELL AUTOMATION SERVICES & SUPPORT Ever-increasing customer demands and the pressure to be more efficient while plant assets are aging, capital investment funds are decreasing and the skills gap is growing, poses quite a challenge. Today, manufacturers find themselves reacting to urgent demands, leaving little time for long-term strategic planning. It is now necessary for you to find solutions for today and tomorrow. Our suite of comprehensive offerings allow you to do just that by meeting your everyday technical needs and gaining value-add maintenance, asset management and system optimization solutions to maximize the return on your automation investment. SERVICES & SUPPORT HELPS YOU MAXIMIZE PRODUCTIVITY Increase Mean Time Between Failures Decrease Mean Time To Repair Improve maintenance knowledge Optimize system performance Improve equipment reliability OPTIMIZE PLANT ASSETS Extend asset life Improve inventory integrity Improve inventory accuracy Improve component standardization Reduce number of assets IMPROVE FINANCIAL PERFORMANCE Reduce maintenance expenses Avoid downtime costs Reduce operational costs Increase Return on Net Assets Increase working capital AND WE MEAN IT. By leveraging our global infrastructure of support centers and subject matter experts, we're here to help you protect your automation investment. Beyond providing you peace of mind, as we help you keep your plant running, we'll assess your entire operation and recommend the right mix of services to help maximize productivity, optimize plant assets and improve your overall financial performance. Let our energy, safety, network, security or strategic maintenance subject matter experts perform a detailed analysis of your current state. We will review applicable industry standards and specifications, and provide recommendations for remediation and improvements, as well as cost benefit analysis on recommended actions. In the following pages, you'll learn about the global services & support capabilities we'll leverage to provide you peace of mind. 80 countries 20 languages 9 exchange hubs 6 remote support centers 10 remanufacturing depots Plus, field professionals with 13 years' experience on average MEET YOUR EVERYDAY TECHNICAL NEEDS Online & Phone Support System-level support support, live chat & support forums Unlimited, online resources & tools Unlimited, real-time support Training Services Instructor-led, computer- and web-based courses Workstations Job aids Knowledge assessments OnSite Services Embedded engineering Migrations & conversions Preventive maintenance Troubleshooting & repair Repair Services Remanufacturing services Third-party repair Annual repair agreements Renewal parts MAXIMIZE YOUR AUTOMATION INVESTMENT MRO Asset Management Quick access to global spare parts inventory Consolidated asset reports Warranty tracking Owned & managed spare parts inventory Safety & Energy Services Machine safety assessments Safety design, integration, validation services General & comprehensive energy assessments Network & Security Services Control system lifecycle services Manage network convergence Security technology, policies & procedure services InSite Services Remote system monitoring Customized, secured access to site specific documentation Managed application support services Rockwell Automation has an integrated, global network of ISO-certified repair centers, exchange hubs, field service professionals, IACET-recognized training centers, certified technical phone support centers and online tools dedicated to your success. Service and support may vary in each region depending on individual customer requirements.

3 ONLINE & PHONE S U P P O R T RESOLVE TECHNICAL ISSUES QUICKLY AND ACCURATELY As your manufacturing lifecycle changes, so does your need for technical support. Having the right technical skills and resources to resolve problems is a key component to maintaining automation and plant floor equipment. Rockwell Automation gives you the flexibility to choose the level of electronic and phone support you need, when you need it helping you become more productive. A TechConnect SM Support Agreement is valuable to companies who are looking for technical support coverage with: Flexibility: Choose the level of support that best fits your needs Simplicity: Manage and receive support under one program Product coverage based on need Annual, site-based renewal process Easy to order - bundle with your machine/system Efficiency: Meet project, production and business goals Security: Obtain peace of mind TECHCONNECT SUPPORT With TechConnect Support, your site has unlimited access to the Rockwell Automation global network of Technical Support Centers and resources. Whether you need help installing, configuring and maintaining equipment and software, obtaining software updates, diagnosing and fixing operating problems, or performing basic programming tasks, we deliver the tools and answers you need to get, and keep, your operation up and running. Why TechConnect? Immediate access to the latest software updates Reduced administrative time managing your installed base and support coverage Reduced downtime duration through improved availability of technical resources and troubleshooting specialists Improved productivity through better utilization of maintenance personnel and automation equipment Decreased time to market through faster integration of new equipment and systems SIMPLY CHOOSE THE RIGHT LEVEL OF TECHCONNECT SUPPORT* FOR YOUR COMPANY. Priority Case Management by Senior Support Staff Proactive Case Resolution Follow-up Interactive Case Management Web Site Unlimited Real-time Phone Support 8-5, M-F Live Chat Remote Desktop Sharing Software Media Shipments Premium Knowledgebase Content Unlimited Submit a Question Support Technical Support User Forums Software and Firmware Updates Technical Reference Library DVD 24x7x365 Unlimited Phone Support Available KNOWLEDGEBASE SUPPORT The Rockwell Automation Knowledgebase is your online resource for technical information support and assistance. Increase your productivity by finding solutions to technical questions more quickly saving both time and money. Maintained by the same engineers who provide your TechConnect Support, the system is updated with the hardware and software solutions from actual support cases. These updates are dynamically incorporated into the Knowledgebase as they are validated. The Knowledgebase provides you with: Software patch downloads Technical notes & documents Application notes Error messages Problems/solutions Release notes & more You have multiple search capabilities and the ability to customize your view based on your individual preferences. Based on this criterion, you can receive automatic notifications of new releases, fixes, enhancements or answer updates. These functions help you to find answers and resolve issues quickly and easily. By personalizing your Knowledgebase, you can receive proactive notifications for: New & updated answers Product Safety Advisories Product notices Software patches Software and firmware updates Obsolescence notices Product release notes MAXIMIZE YOUR KNOWLEDGEBASE EXPERIENCE The Knowledgebase is available to the public, but only with a TechConnect Support Agreement will you gain full access to all Knowledgebase documents and features, including: Submit a Question : Submit online support questions directly to Rockwell Automation technical support - typical response time is four hours Live Chat: Talk online with support engineers when it's difficult to get to a phone or too loud on the plant floor Support Forums: Discuss topics with peers, help each other solve common problems and share best practices Via the Knowledgebase, in your own dedicated customer portal - My Stuff, you can manage your: Product notifications & favorite content Telephone, chat and electronic support service tickets track their progress, add notes and attachments, or reopen closed service tickets Submit a Question SOFTWARE MAINTENANCE TechConnect provides you with access to the most current and released software. Downloads are available online, 24x7x365. (Hard copy updates are available upon request.) *Features may vary by service level and country. Live Chat Forums 3 4

4 TRAINING S E R V I C E S INVESTING IN YOU AND BUILDING A SKILLED WORKFORCE With new automation technologies being introduced every year, and plant floor personnel retiring at an unprecedented rate, "filling the skills gap" has become a race against time. As a result, manufacturers are shifting their views on training from "nice to have" to absolute necessity. Rockwell Automation factory-trained instructors deliver performance-based training with award-winning course materials and job aids that keep you and your workforce at the forefront of automation knowledge and best practices. Rockwell Automation Training Services is recognized by the International Association for Continuing Education and Training (IACET) as an authorized training provider. By completing an IACET authorized course, you earn continuing education credits (CEUs), which can be redeemed towards advanced degree programs. INSTRUCTOR-LED Standard Open Enrollment: Over 300 instructor-led courses can be conducted at a Rockwell Automation location or at your on-site location. Courses are designed around the use of automation technologies and job function. Complementary training topics are available and include industrial basics, safety, electrical and lean courses. TOOLS AND RESOURCES Job Aids: Perfect for the plant floor, job aids are compact, durable and include procedure, troubleshooting and reference guides covering a diverse range of technologies and job tasks. Workstations: Customized to meet your technology requirements and needs, workstations promote reinforcing and practicing of maintenance, troubleshooting and programming skills, training new employees and easing the transition from the classroom to the plant floor. E-LEARNING Web-based Training: Obtain on-demand training courses online at your own convenience or via real-time instructor-led online training. Computer-based Training: Engaging content, interactive exercises and simulations on CD; post-tests are provided to measure your knowledge transfer after completion of each course. GET AHEAD WHEN, WHERE AND HOW IT'S BEST FOR YOU Classes are conducted at Rockwell Automation, partner locations or on-site at your location. This flexibility allows you to manage or eliminate travel costs with minimum impact on workforce productivity. On-site courses offer the exclusive benefit of free pre-and post-tests, which allows you to qualify the return on your training investment. Rockwell Automation training delivery options provide support for any training budget. Improving skill and knowledge competencies can be accomplished while addressing location, time, travel and productivity constraints. WORKFORCE TRAINING ASSESSMENTS Training Advisor: An online assessment tool that identifies the skills and knowledge gaps impacting workforce performance and automatically generates a specific training plan corresponding to improved job effectiveness. You can customize online assessments in areas based on job tasks that are performed specifically by your workforce. Assessments can be given to groups of individuals with similar job responsibilities. You ll be able to view the results online and identify areas for potential training. Integrated Performance Assessment (IPA): A consultative service that includes an on-site visitation and supportive documentation for purposes of skill gap reporting, job task analysis, training priorities identification and recognition of ROI training opportunities. An IPA is valuable to companies with: New technology investments that must be maximized where workforce performance is critical Poor job performance that impacts current plant production metrics Employees who possess diverse skill sets Skill gaps or training needs that are not obvious Reasons for poor job performance that are not clearly understood WORKSTATION BUILDER The Rockwell Automation Workstation Builder is an online tool that allows you to create a training workstation by selecting your own platform, components, simulations and accessories. Your workstation specification is submitted to us to quote and expedite a timely response. Workstation Builder is available at Training Advisor TRAINING VOUCHERS Maximize your training budget by prepurchasing vouchers for Rockwell Automation training courses and products at a discount (up to 20%). Vouchers can be used any time within one year. Usage can be tracked online or by using your monthly voucher statement. Tailored Training: You can build a tailored training course by selecting from over 1600 specific lessons within our training portfolio. Custom Courses: We can develop custom curricula based on your automation environment using your automation equipment, software and system configuration. Embedded Instructors: Ideal for large production environments with ongoing and diverse professional development needs, an embedded instructor can deliver standard, tailored and custom courses, plus administer proof-of-performance skill-tests to one or a group of individuals. 5 5

5 ONSITE S E R V I C E S INSTALL. OPERATE. MAINTAIN. Speed to market has emerged as a top driver for manufacturers looking to improve their competitive advantage. From start-up to conversions, Rockwell Automation has the technical expertise to help you increase uptime and optimize equipment performance. Our global network of field service professionals can perform services on Rockwell Automation and third-party products. START-UP & COMMISSIONING Our field service professionals can be on-site with you and your team to help start-up and commission your products and systems properly. Our team applies standard processes to validate that the necessary electrical, mechanical and environmental criteria have been met and appropriate steps are taken to ensure proper operation. PREVENTIVE MAINTENANCE Lost productivity caused by poor performance or unplanned failure of your automation assets can significantly reduce your revenue and profitability. With a Preventive Maintenance Services Agreement, we help you design and implement the most efficient preventive maintenance program for optimizing the performance of your assets including drives, programmable logic controllers and motion systems. When engaging any of the Rockwell Automation on-site services, you have options. Our field service professionals are available to you in various capacities, from full-time to as-needed, helping you meet your goals. Available on an as-needed, scheduled, or full-time basis, we help you meet your specific needs throughout the lifecycle of your maintenance strategy. What makes our Preventive Maintenance different? Total protection and peace of mind with the full support of Rockwell Automation to stand behind your preventive maintenance program: 24/7 remote troubleshooting available to get you back online faster Remediation of equipment problems Complete documentation of all activities performed during scheduled visits Rockwell Automation fully warranted new or remanufactured replacement parts which ensures compatibility Full-service warranty that ensures we'll repair or replace the parts in the unlikely event of a failure CONVERSION & MIGRATION SERVICES We know you are looking to improve process availability, production capacity and manufacturing quality, while reducing long-term costs and unplanned downtime. Rockwell Automation Conversion Services can help you achieve this and more. From assessment to start-up acceptance, we ll design and implement the ideal migration strategy for your facility. Rockwell Automation can seamlessly migrate your existing Allen-Bradley equipment, or convert your third-party equipment, to new Rockwell Automation platforms. BLOCK OF TIME SERVICES By pre-purchasing Callout Services, you will have access to a wide range of on-site services to supplement your maintenance activities and improve your overall equipment effectiveness at a significant savings compared to our standard Callout Services. A Block of Time provides many benefits including: Improved budget stability lower service costs Simplified purchasing purchase now, redeem when needed Reduced unplanned downtime events identification of impending failures during callout service Reduced downtime duration faster problem resolution through priority dispatch EMBEDDED ENGINEERING Your Embedded Engineer is a full-time, on-site resource who provides engineering and maintenance services for all of your automation equipment. Embedded professionals complement the skills of your current personnel, and offer additional training to help them further develop their skills or even resolve recurring or highly specialized issues. Services include maintenance, operations, engineering, troubleshooting, repair and on-the-job training. CALLOUT SERVICES Day or night, our global network of field service professionals are available on an emergency or scheduled basis to help you troubleshoot and resolve unplanned downtime events or assist with engineering. For local, on-site support, visit: 7

6 REPAIR S E R V I C E S IF YOUR EQUIPMENT MALFUNCTIONS OR FAILS, WHICH REPAIR SERVICE WILL YOU TRUST? As maintenance and capital investment budgets continue to shrink, many manufacturers are beginning to recognize the value of repairing existing assets that malfunction or fail. Rockwell Automation offers cost-effective repair services and a network of global repair hubs to help you extend the useful lifecycle of your automation equipment. REMANUFACTURING SERVICES If your Rockwell Automation equipment malfunctions or fails, only we, the original equipment manufacturer, can provide complete, cost-effective remanufacturing services. Our services provide factory enhancements that extend equipment life, while enhancing its performance and compatibility. Every Allen-Bradley and Reliance product you send for repair will undergo the Rockwell Automation remanufacturing process. Exclusive to Rockwell Automation, this guaranteed process assures your complete satisfaction by performing the following steps: Receipt and Verification Warranty status verified, bar code assigned for easy tracking of repair history and order status. Revisions and Enhancement Unit is cleaned and updated to current applicable hardware and copyrighted firmware revisions, extending its life expectancy and allowing for future integration with our newer, more sophisticated products. Component Verification/Replacement Suspected faulty components are tested, verified and replaced/rebuilt, if necessary, with Rockwell Automation specified quality components. THIRD-PARTY REPAIR Rockwell Automation takes pride in our ability to satisfy your needs, whether we manufactured your automation equipment or not. For your non- Rockwell Automation equipment we have applied our proven remanufacturing processes and quality standards. Our repair technicians will work quickly to repair your automation equipment, using replacement parts that meet or exceed the original design specifications. All repaired units are covered by a full one-year warranty that covers the entire unit, not just the repaired components. Our third-party repair capabilities cover more than 200,000 pieces of equipment from more than 7,000 factory automation equipment manufacturers, which allows us to be your single source for electronic and electro-mechanical repair. INVENTORYASSURANCE SM SERVICE Avoid costly downtime by validating the performance of your repairable Rockwell Automation spare parts. Send them to our remanufacturing facilities for comprehensive inspection and pass/fail testing to check for problems caused by: Broken seals on storage containers Environmental exposure (temperature, humidity, vibration, electro static, etc.) Extended shelf life Unauthorized repairs Dynamic Functional Testing Specially trained technicians evaluate operational status using dedicated test equipment and parametric testing. Environmental Testing Dynamic environmental testing identifies intermittent problems not readily apparent, helping prevent premature failures in the future. Final Quality Control Inspection All equipment is cosmetically cleaned and visually inspected by Quality Control Inspectors for complete compliance to Rockwell Automation standards. Shipping Unit is placed in custom-engineered, anti-static bags and containers to help protect it against static discharge during shipment. Malfunctioning parts are remanufactured using our seven step process. All parts are returned with a comprehensive 12-month warranty. REPAIRTRAK PROGRAM Our RepairTrak program helps you reduce repair costs for your automation assets by providing the online tools and reports to help you better manage products through their manufacturing process. RepairTrak online features include: Repair status Shipment status Remanufacturing prices Warranty tracking (plant specific, includes new and remanufactured products) Pareto analysis and probable cause reports (plant specific) RepairTrak includes a three-year warranty on all remanufactured Allen-Bradley and Reliance products. Rockwell Automation Remanufacturing Services are provided through ten remanufacturing centers all ISO 9001/14001 certified nine exchange hubs, and over 300 sales and support locations worldwide. All equipment remanufactured by Rockwell Automation receives a minimum 12-month warranty on the entire unit. TO BEST MEET YOUR NEEDS, REMANUFACTURING SERVICES OFFER THREE LEVELS OF DELIVERY AND WARRANTY OPTIONS. Delivery Warranty ECONOMY SERVICES 2-3 weeks 12-month warranty STANDARD SERVICES 3-5 days 18-month warranty PRIORITY SERVICES Next day 24-month warranty 9

7 MRO ASSET MANAGEMENT S E R V I C E S OPTIMIZE SPARE PARTS INVENTORY Effectively managing the lifecycle of your spare parts inventory is critical to reducing unplanned downtime and improving your bottom line. Rockwell Automation provides a wide range of asset management services that can achieve both from ensuring the right parts are on-site when you need them, to end-of-life management of parts when they become obsolete. SPARE PARTS MANAGEMENT Ensure the availability of your spare parts and stabilize your maintenance budget with a Parts Management Agreements (PMA). A PMA provides quicker access to the spare parts you need, while reducing your operating costs to maintain and manage your spare parts inventory. Through a PMA, Rockwell Automation owns and manages your spare parts inventory for a fixed monthly or quarterly cost. PMAs are backed by our remanufacturing services to replenish any inventory used. A PMA is valuable to companies who: Are looking for alternatives to a spare parts purchase Have an application in which uptime is critical Want a reduction in mean time to repair Want to improve control of their inventory assets Want a reduction in the carrying costs associated with maintaining inventory Require immediate availability of critical spare parts Want improved inventory integrity WHY A PMA? Asset Control Avoid unnecessary build-up of inventory over time; when the PMA ends, the inventory can be removed or modified to meet current needs Improved Return On Net Assets (RONA) Improve Cash Management Eliminates large capital outlays of purchasing spare inventory, freeing up cash for other areas of spending Costs of agreements can be deferred over 3 or 5 year terms, creating a cost-effective, stable payment schedule Minimize Inventory Carrying Expenses Some expenses associated with carrying inventory can be reduced or eliminated Opportunity cost of money is recognized Support Equipment with Limited Lifecycle Spares can leave with decommissioned equipment Increase Uptime / Maximize Production Exclusive inventory availability - critical inventory can be maintained on-site at each facility for immediate availability during emergency breakdown situations As material is consumed, it can be replenished within 24 hours upon reorder utilizing our global repair hubs - subject to availability MRO PROCESS MANAGEMENT Excess spares, unmanaged storerooms and inefficient MRO processes make it a challenge to establish a stable production environment and maintenance budget. To help you improve your overall effectiveness, Rockwell Automation offers a unique service Rockwell Automation Asset Management Program (RAAMP). RAAMP provides a proven methodology to repair your assets through optimizing your inventory and simplifying your transactions. A RAAMP is managed by a Rockwell Automation Asset Management Professional. Your Asset Management Professional will provide: Warranty tracking to identify if failed equipment is under warranty Asset tracking using bar code technology Consolidated asset reports (warranty and asset tracking, repair spend and ROI) Your Asset Management Professional will also help you: Manage obsolescence Identify opportunities for standardization Flag common mode failures Provide accurate data to improve maintenance decisions By implementing a RAAMP you will have special access to a one-year in-service warranty and consolidated asset reports, which include: warranty and asset tracking, repair spend and ROI. Combined, these benefits help lengthen your product lifecycle and increase your RONA and Overall Equipment Efficiency (OEE). STOREROOM MANAGEMENT Manufacturing storerooms are a critical component in any manufacturing environment and can significantly impact plant performance. Rockwell Automation combines its extensive plant floor knowledge with proven storeroom processes, advanced technologies and experience to create the most efficient and cost-effective storeroom operations for you. Rockwell Automation storeroom services could include: Comprehensive assessments Inventory analysis Storeroom layout/design Storeroom clean up & labeling Inventory reconciliation Inventory scrubbing Storeroom standard operating procedures Complete storeroom management A key component to the success of storeroom management has been the integration of reliability, lean and six sigma activities into our processes. These activities help ensure that your storeroom maintains an acceptable balance between reducing costs and inventory, keeping in mind the impact that this could have on asset utilization and overall productivity. ANNUAL REPAIR AGREEMENT This preventive service enables you to pay a fixed monthly amount for repairs of your automation equipment which makes it easier to forecast spending and helps lower your everyday transactional costs. All equipment repaired under an annual repair agreement includes the Rockwell Automation seven step remanufacturing process to extend its life and improve its reliability. When you purchase an annual repair agreement, you will also receive access to our RepairTrak online tools and reports to track your repair orders, as well as, analysis and probable cause reports to better understand the reasons for failure. 11

8 SAFETY S E R V I C E S IMPROVE MANUFACTURING PRODUCTIVITY AND MORALE The ongoing need to determine the current risk level of one machine or an entire plant floor is a huge task and many companies do not know where to begin. The ongoing development of global safety standards and technologies, have made manufacturing safety a powerful tool to optimize your production environment. The implementation of these standards and technologies not only helps to reduce injuries; it provides major improvements in manufacturing productivity and efficiency, including the morale of employees and your customers. Rockwell Automation has a global team of safety consultants to assist end users, integrators and OEM s at any step of a safeguarding project - from training and standards assistance through validation and startup. ASSESSMENTS Safety assessments are the starting point to creating and executing a safety plan in your facility. Assessments help you comply with current and emerging standards by providing consulting services for safety critical controls. Once a safety assessment is complete, you are provided with complete documentation and remediation suggestions. VALIDATION Safety system validation services help to ensure proper safety system installation and functionality by evaluating circuit performance, fault tolerance, fault action, software logic, device application, device function and reset actions for all modes of operation. Services encompass U.S. and European Community based designs and can be tailored to meet your needs. THE DANGERS OF ARC FLASH HAVE BEEN KNOWN FOR YEARS. An Arc Flash study reviewed every 3 to 5 years is the best defense. Rockwell Automation safety consultants have the expertise to assist with Arc Flash analysis, training and remediation. An Arc Flash Analysis helps identify issues that may lead to an arc flash or blast. An arc flash can release dangerous levels of heat energy, fire, molten materials, vaporized solids that can be inhaled and flying shrapnel, and can trigger the rapid expansion of air, all capable of causing severe and sometimes fatal injuries. COMPLIANCE CONSULTING Compliance consulting is performed to help you meet industry and global standards and show you how to design functional safety. We can assist in a risk assessment, standards identification, system engineering, evaluation and technical construction file management for self certification. These tasks are especially important when compliance with various standards are required for importing machines into different jurisdictions globally. TRAINING Training can encompass a wide variety of elements which include: current and emerging industry standards and guidelines, application examples when applying safety components covering electrical design and function for Control Reliable (EN-954) Category circuits, machine guarding design, and risk assessment. IMPLEMENTATION Safety systems controls design, integration and start-up services will result in enhanced machine productivity while maintaining workplace safety. SAFETY SERVICES AT-A-GLANCE ASSESSMENTS VALIDATION COMPLIANCE CONSULTING TRAINING IMPLEMENTATION Risk Assessment Hazard Assessment Arc Flash Analysis Safety Circuit Analysis Machine Stop Time Services Conformance Audits Safety System Validation CE Conformance Functional Safety (i.e., ISO and IEC 62061) ISO, ANSI, IEC, CE, OSHA, NFPA, CSA, AS Safety Product Training Safety Standards Training Arc Flash Training TÜV Certification Training Circuit/Logic Design Installation Arc Flash Remediation MCC Arc Flash Upgrades To help reduce the risk of an arc flash, and the associated injuries, a Rockwell Automation Arc Flash Analysis includes: Electrical power systems analysis Recommended arc flash safety training Short circuit current analysis Over-current protective device coordination analysis Hazard analysis Rockwell Automation can perform problem remediation and updates to one-line diagrams following the assessment. 14

9 ENERGY ASSESSMENT S E R V I C E S YOUR FIRST STEP TOWARDS ENERGY COST SAVINGS Unnecessary electrical costs, from motors alone, account for over 64% of total electrical spend each year from domestic manufacturers. These costs negatively affect your bottom line. Energy waste sabotages any energy conservation efforts that are part of a sustainable production program for environmental and social responsibility. Many companies can reduce energy consumption at their manufacturing facilities when an energy plan is implemented. Your energy plan starts with a Rockwell Automation Energy Assessment. Our engineers will objectively examine your plant floor to help develop and implement an individualized plan to reduce energy consumption. Energy costs can be controlled if the proper steps are followed. By performing an energy assessment, we can help you create a sustainable production plan through identifying conditions, evaluating existing project results and analyzing/monitoring data collected from electrical and mechanical systems. With energy costs being highly volatile, usage reduction is crucial. To help reduce energy costs, operations are now focused on: Optimizing asset and energy use Reducing fossil-fuel consumption Energy procurement negotiation Implementing co-generation Deploying alternative energy programs Managing peak demand energy consumption Reducing carbon footprint Energy cost as a production metric MINIMIZE ENERGY CONSUMPTION The scope of an energy assessment plan depends on your manufacturing environment and your sustainability goals. An energy assessment will analyze all areas of energy usage at your facility: water, air, gas, electricity and steam. Areas of focus include: Compressed air management Machine control and manufacturing processes Pumps, fans, boilers Facility Heating, Ventilation and Air Conditioning (HVAC) Drives/motors sizing No package/no power equipment Equipment energy savings mode Chilled water systems and water usage Heat recovery and temperature control To help you recognize energy cost saving opportunities, Rockwell Automation can perform a general energy assessment. By performing this assessment, we can help you create a sustainable plan. If the scope of your needs are more extensive, a comprehensive assessment can be performed to best fit your requirements. General: Comprehensive: 2 to 3 Days 2 to 3 Weeks Utility usage review s s Energy saving project identification s s Utility usage review s s Detailed analysis of machine/process s Utility usage review s Detailed energy usage analysis s Rates and tariffs analysis s Detailed quotations for sustainability projects s Return on Investment calculation for projects s s Proritization of projects s The Rockwell Automation energy solution process begins with monitoring. Data is collected from electrical and mechanical systems and utility bills are analyzed. Utility rate plans are reviewed, and process efficiencies are identified for savings. Opportunities are then categorized and prioritized as behavioral, programming or capital investment. STEP 1 DETERMINE BUSINESS GOALS STEP 2 PLANT WALK-THROUGH STEP 3 ENERGY ASSESSMENT STEP 4 BUSINESS CASE FOR ENERGY MONITORING STEPS TO CREATE AN ENERGY MANAGEMENT PLAN Your business goals may include: Energy cost reduction Operating equipment efficiency Usage-based cost accounting Downtime reduction through power quality monitoring Sustainable production initiatives Drive energy cost accountability to the energy user Identify and justify energy cost-savings projects Plant walk-through steps include: Listing large energy-consuming equipment and processes Listing typical time of use or duty cycle Listing operational or production dependencies Identifying applications using variable speed drives Reviewing operation of air compressors, boilers and chillers The assessment process is a detailed analysis of the data collected during the walk-through. Energy assessments should identify not only opportunities, but savings, project costs and payback calculations. Energy monitoring makes energy usage data visible so that it is included in the planning and execution of a business strategy along with other management information. Because utility bills can be a significant portion of business expense, it is important to understand how energy is used. Implementing a monitoring plan will help your business set goals for energy reduction that will also translate into cost savings. 16

10 NETWORK & SECURITY S E R V I C E S BECAUSE YOUR INFRASTRUCTURE MATTERS Rockwell Automation Network and Security Services offer a knowledgeable team, expertly trained in both manufacturing and IT. Our converged team has the domain expertise to provide you with the appropriate services your industrial control and information networks require. Understanding how your network and security infrastructure, policies and procedures affect your plant, and the personnel who use them everyday, is our job. ASSESSMENT SERVICES Network and security assessments evaluate the current condition of a designed or implemented network and your security design, program and policies. Network assessments evaluate your current state with documentation reviews or on-site network analysis to help you determine if your network is able to meet your functional requirements. Security assessments evaluate the current state of your security policies, procedures and technologies with documentation reviews or on-site interviews and analysis to help you determine if your security status is where it needs to be. PLAN & DESIGN SERVICES From your network infrastructure to your security programs, good planning and design is the foundation upon which performance and reliability are built - without it, you may never meet the operational requirements needed to achieve your goals. Network design and planning services can include network design development, migration development or standards development all helping to ensure your network design best meets the needs for your system. Security design and planning can help you to negate the impact of an incorrectly designed network. While manufacturing convergence has many benefits, it can cause negative impacts due to environmental, architectural, maintenance and consequence of failure differences between manufacturing and IT enterprises. IMPLEMENTATION SERVICES When network and security infrastructure is implemented according to industry standards and your needs, you can realize the true value of manufacturing convergence and can avoid negative impacts to your business. Network infrastructure implementation ranges from assisting with configurations to providing turnkey solutions with our partners to deliver guaranteed network installation. Proper implementation creates a highly operational network controlling media traffic to hardware and software traffic. Security implementation helps to enable secure conduct and to reduce associated risks by applying security appliances, such as firewalls, as well as implementing security programs. AUDIT SERVICES Network and security audits are performed according to a set of standards provided by a governing body and your own business and production standards and needs. Audits focus on your current state and potential threats to your automation assets. After completion, Rockwell Automation will provide you with the appropriate documentation and offer remediation to meet standards that are not currently met and to protect your production process. Network audits use the latest network diagnostic tools to conduct installation and operational tests that validate system implementation and ensure performance is within standards. The standards are outlined by ANSI/TIA, ODVA or appropriate governing body. Security audits verify security program implementation. Our audit security program is compared to multiple governing bodies NERC CIP, ISA-99, NIST , NIST MANAGE & MONITOR SERVICES Manage and monitor services are a group of offerings that help you maintain your network and plant floor security to achieve expected production and business goals. Offerings range from continuous monitoring or ad hoc diagnostic monitoring to periodic visits or emergency response. These offerings can help improve uptime when you do not have the internal resources, tools and/or technical knowledge. Remote Monitoring ranges from continuous surveillance to ad hoc, non real-time to diagnostic monitoring of your network infrastructure activity. We can diagnose long-term potential network and security issues. Network Incident Response includes network troubleshooting, repair and/or analysis. Security Incident Response includes management, coordination, resolution and disaster recovery services that entail assessing/verifying security incidents and providing guidance on further action as necessary. ENHANCED WITH CISCO SYSTEMS Rockwell Automation is a Cisco Solution Technology Integrator (STI). As a STI partner, we can provide you with a combined solution, incorporating both Rockwell Automation and Cisco Systems hardware and services. Our Network & Security Services global team of principal consultants, field consultants and field service professionals are Cisco certified. Rockwell Automation field engineers and consultants are trained and equipped to assess, design, implement, audit and manage your network and security infrastructure. Our services are delivered globally, structured to augment your staff or manage turnkey network/security solutions with our partners providing cost-effective methods to help attain the highest return on your investment. Certifications include, but are not limited to: CCENT, CCNA, CCNP, CISSP, CISM 16 18

11 INSITE S E R V I C E S WHEN DOING MORE WITH LESS REALLY CAN BE A GOOD THING The focus of your job is changing. Your business is addressing new challenges globalization, sustainability, manufacturing convergence and innovation. You are expected to help find and implement solutions for each, while meeting your daily goals. How do you do that when your environment is not what it used to be? Addressing circumstances, such as: Smaller work forces possibly without the depth and breath of knowledge necessary to manage the systems on the plant floor Larger areas of responsibility and knowledge to maintain More complex and integrated production equipment technology Increasing productivity and capacity goals without plant additions Late night / holiday phone calls... does not leave you with much time to concentrate on improving quality, process efficiency and continuous improvement. InSite Services from Rockwell Automation can provide you with the additional bandwidth, tools and resources to help you reduce costs, fill core support gaps, manage risks and complex systems / technologies and optimize system performance. By leveraging our global operations center and network of global support centers, you receive advanced remote support and application/knowledge management for your most critical control systems, machines and processes. Our operations center engineers sequentially and simultaneously analyze information from multiple devices to significantly expedite troubleshooting: Statistical process Control tools that identify performance issues Control programs Disaster recovery software archives Case manager who logs support cases, records recommendations and tracks systematic problems Knowledge management tool captures and maintains all information and interactions and publishes it for your access anywhere, anytime Through modular design, InSite can be tailored specifically for your plant and system requirements to help you meet your goals. With InSite, you are aligned with a global team of support engineers who follow a robust process to become familiar with your site(s), systems and applications. TAILOR INSITE CAPABILITIES TO MEET YOUR GOALS 24X7 online monitoring & proactive notification services 24x7 remote engineering & troubleshooting partner InSite can help you reduce costs and fill support gaps to level out work responsibilities and roles, reduce training needs and the level of off-hour support you re required to cover. Through InSite, you can benefit from: Instant support via a designated team ready to diagnose and fix issues over the phone or through a remote connection Remote monitoring of process, automation, manufacturing IT and network devices Customized, secured access to the Rockwell Automation Knowledgebase with stored site-specific documentation of issues, solutions and root causes only you can view With help from InSite, the burden of managing and maintaining complex systems and technologies can be reduced and/or removed. While you focus on your business, we can focus on: System tuning Version control and regression testing Patch management and testing Disaster recovery Preventive maintenance programs Through managing these activities, you can decrease the costs of disaster recovery, reduce downtime and maintenance costs to upgrade systems, while your plant is kept running at its optimal levels. Extending and enhancing usage, functionality & performance Manage complex automation, process & manufacturing IT systems Technical support & information database custom to your system, machine &/or process Once set-up with InSite Services, we work with you to help optimize your system performance and help to reduce the cost of system additions and enhancements. InSite works with you to: Plan and execute mid-sized, impromptu projects Introduce process and optimization improvements Migrate obsolete or unreliable technology Anytime, anywhere access to your system/site operating data Together with our support specialists, our team of engineers combine their skills and knowledge to provide you with a full suite of managed services. Our support specialists can deliver support in 15 languages and have worked in a broad range of industries.

12 PLANT BASELINE NOW THAT YOU KNOW WHO WE ARE, PUT US TO WORK FOR YOU. Companies increasingly rely on service agreements to ensure technical resources are available when needed, as well as to help reduce and stabilize maintenance costs. Our comprehensive services and support capabilities, delivered globally, uniquely qualifies us to help you maximize your investment and achieve plant-wide optimization. Not sure where to get started? To help you implement an effective maintenance strategy, we ll start by completing a comprehensive Plant Baseline, including an evaluation of your installed base of hardware and software, employee skill set, energy usage, safety considerations, network infrastructure and more. MANAGING CHANGE An effective Plant Baseline is not a one-time snapshot. On a regular basis, your plant environment changes new technology is added, safety and energy targets become more stringent, people skills fluctuate, etc., and data from the last year, or even the last six months may be outdated. We recommend establishing a repeatable cadence to refresh your data, evaluate new areas of focus by revisiting goals and creating plans based on the latest, most accurate information. Our Plant Baselines are structured to securely manage and update information about your plant on an annual basis, making it an integral part of your maintenance planning process. No matter what industry you re in, or what systems you re running, we're here to help you protect your automation investment. We focus on your needs and goals to help you optimize the performance and utilization of your automation assets and improve your top and bottom line. By gathering further analysis of any of the following focuses, we can help you prioritize, plan and implement an effective, strategic maintenance program. Installed Base Evaluation: Identify opportunities for improvements in inventory, financial performance and asset productivity Software Inventory Evaluation: Document all installed software to ensure all licenses are valid and that appropriate skills, support and maintenance coverage is in place Network Evaluation: Assess the overall health of your network, identify potential network issues and provide high level recommendations Safety Evaluation: Identify areas of risk where safety improvements can be made and prioritize what modifications are necessary Arc Flash Evaluation: Review of Arc Flash documentation to evaluate the level of detail, completeness, accuracy and identify areas of concern Energy Evaluation: Identify specific opportunties for energy savings that should be the focus of more in-depth analysis Training Evaluation: Identify skills gap in personnel and develop specific training plans with financial justification and priorities VISIT THE ROCKWELL AUTOMATION KNOWLEDGEBASE for technical information and assistance, plus: View technical/application notes Subscribe for product/service notifications Obtain software patches Submit a Question, Live Chat, Support Forums and more VISIT GET SUPPORT NOW to select your country and find your local support information. 21 Service and support may vary in each region depending on individual customer requirements.