2. Checking confirming that something has been done correctly. 3. Quality Control controlling a process to ensure that the outcomes are predictable.

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2 Quality Meeting the requirements of the customer Five aspects of quality in a business context: 1. Producing providing something. 2. Checking confirming that something has been done correctly. 3. Quality Control controlling a process to ensure that the outcomes are predictable. 4. Quality Management directing an organization so that it optimizes its performance through analysis and improvement. 5. Quality Assurance obtaining confidence that a product or service will be satisfactory. (Normally performed by a purchaser)

3 the interaction of Cost-Time-Quality (Famous Triangle)

4 Properties of a project Resources which are used for the realization of the project are limited Estimated time for the realization of the project is limited There are quality objectives of the project A project, especially a construction project is unique and specific.

5 Because of these properties: The famous triangle becomes like this: Cost Time Quality

6 Project

7 Project Antalya Airport 2 nd International Terminal

8 Project Izmir Adnan Menderes Airport International Terminal

9 Project Izmir Adnan Menderes Airport New Domestic Terminal

10 Project Emaar Square Hotel-Residence- Housing-Entertainment

11 Quality Assurance and Quality Control In the medium and large-scale projects especially which are financed by foreign investors, the path that leads to economy, quality and swiftness should be briefly described as below: With the presence of the Quality Assurance/Quality Control Systems in these projects: In all stages of the production, all of the manufactures are controlled during the control processes and these recorded. So the possibility of manufacturing fault is low and the risk of reconstruction of the manufacture is quite low. The reconstruction and renovation risks, due to the manufacturing faults or the low-grade manufactures which are loss of time and money, are at the reasonable level.

12 Quality Assurance and Quality Control Since all of the manufactures are manufactured through Quality Assurance/Quality Control processes, the building, which is consisted of all these manufactures, is a candidate for being a reference and a fair sample project. Since all of the manufacturing information is recorded, these retrospective information (who did what, when, where, when the manufacture is approved) could be achieved easily.

13 Quality Assurance and Quality Control The establishment of the Quality Assurance/Quality Control Systems to be implemented in all production processes The preparation of the Quality Plan, which is specific for each project Preparation and execution of the Method Statements for the each production stage which take part in the project. The Method Statements should define the materials, the equipment that should be used in that particular production stage and the description of the production stage. Preparation and execution of the Inspection and Test Plans which should be compatible with the Method Statements. The control, the test forms should be also prepared in order to point out and record who, when, how often, according to which reference should control these production stages and what should be controlled during these control/test processes.

14 Some QA/QC System Activities/Services and some gain/loss circumstances while QA/QC Systems are implemented or not implemented in the construction projects: Feasibility, design and engineering phase: Initial budget estimation, Design management, Design review,

15 Feasibility, design and engineering phase: Master scheduling, Technical consultancy, Value engineering. Tendering and procurement phase: Assistance of technical and administrative specifications preparation, Prequalification of contractors assistance, Contract preparation assistance, Evaluation of contractors proposals.

16 Construction, test and commissioning phase: Site supervision, Communication management, Quality assurance and quality control, Cost Control, Time Schedules, Contracts and claims management, Progress control, Reporting, Change and claims management, Witnessing of test and commissioning phase and evaluating test results, Preparing of test and commissioning files.

17 Hand-over phase : Witnessing provisional acceptance process, Identifying pending and defective items, Monitoring completion of works, Final acceptance.

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