ANDREAS TZIOVARIDIS. Customer Influence

Transcription

1 ANDREAS TZIOVARIDIS Customer Influence Getting more value out of your products: Influence the products you use, and Innovate the Future, directly with SAP Development.

2 Customer Influence what s in it for Customers, Partners and AFSUG? Insights on South Africa Customers influencing SAP A unique opportunity for AFSUG Customers and Partners Demo - Get on board with the new Customer Influence Experience

3 Early Adopters and Influencers are Winning 26%+ 9%+ Revenue creation Impact to profitability Early Adopters and Influencers are winning 12%+ Market valuation In the next 10 years, 40% of the S&P 500 will no longer exist if they do not keep up with these technology trends* * The Digital Advantage: how digital leaders outperform their peers in every industry : CapGemini and MIT Sloan, 2013

4 Connecting Customers and Partners with SAP Development Influence and adopt SAP innovations throughout the product lifecycle SAP Customer Engagement Initiative Discuss with customers and partners planned functionality to gain valuable input during development phase SAP Beta Testing Test and experience upcoming products: Run beta software with your own data in your environment with development support and be ready to start your implementation project early on Rely on test data from SAP to follow predefined scenarios SAP Customer Connection Time limited project to collect improvement requests for products in maintenance mode Continuous Influencing Session Pilot Continuous collection and delivery of improvement requests for growth products SAP Early Adopter Care Give customers a direct channel to SAP for a successful implementation project allowing stakeholders to react to and minimize project risk INFLUENCE.SAP.COM one stop shop for all influence opportunities * These services complement SAP support services, and are available to all customers with a valid SAP license and maintenance contract. Please note that not all services are available for all SAP products.

5 Connecting Customers and Partners with SAP Development Influence and adopt SAP innovations throughout the product lifecycle SAP Customer Engagement Initiative Discuss with projects customers offered and to partners Customers planned and Partners functionality to gain valuable input during development phase 3 cycles per year (Mar, Jun, Sep) ~10 customers per project SAP Beta Testing Test 500+ and Public experience and Guided upcoming Beta products: projects in all Run product beta families software with your own data in your environment ~130 one-off with testing development opportunities support per year and be ready to start your implementation project early on >1000 direct feedbacks back to Development Rely on test data from SAP to follow predefined scenarios SAP Customer Connection Time limited Projects project per to year collect improvement requests for products in maintenance ~450 delivered mode improvements 80K downloads by 12K+ customers Continuous Influencing Session Pilot Continuous collection Influencing and Sessions delivery of Pilot improvement 35 sessions requests strongly for focused growth products on Cloud SAP Early Adopter Care Give 1500 customers a direct projects channel to SAP for a successful implementation project allowing stakeholders to react to and minimize project risk INFLUENCE.SAP.COM one stop shop for all influence opportunities * These services complement SAP support services, and are available to all customers with a valid SAP license and maintenance contract. Please note that not all services are available for all SAP products.

6 What Our Customers Say Net Promoter Score from Customers: 47% "I would absolutely recommend the participation in SAP influencing programs! The SAP Customer Engagement Initiative program provides our company a number of significant benefits and is easy to participate in." W. Scott Klingensmith, Moen Inc., US The SAP Beta Program has been an extremely valuable learning experience and we are pleased to have had the opportunity to participate. Sherin Hanna, Continental Tire We were extremely happy with SAP Early Adopter Care Services delivered by SAP. The Early Adopter Program Lead and Early Adopter Project Coach were very committed. To have SAP development and the product owner as part of the build was just amazing and made the difference. It was real collaboration and partnership. Luc Bronner, Mars Information Services SAP Customer Connection - it is great to be able to influence SAP s development." Mike Lorusso, Edwards Vacuum, USA

7 Over 1,800 Improvements Available to Download Today 223 delivered in 2017 only, by the SAP Customer Connection Program Category Topics Industry 64 Healthcare 17 Public Sector 13 Utilities 29 Insurance 4 Consumer Products 1 LoB 156 Supplier Relationship Management 25 Enterprise Asset Management 12 Governance, Risk and Compliance 10 Financials 28 Human Capital Management 4 ERP Core 8 Solution Manager 13 Supply Chain Management 3 Product Lifecycle Management 28 Customer Relationship Management 25 Technology 3 NetWeaver 3 Grand Total 223 FIND THE IMPROVEMENTS ONLINE Go to to get a list of all improvements available as well as an interactive query as well as a special MS Excel file. INCLUDING:. Product Area Improvement Project Total Healthcare Healthcare - Patient Management Supplier Relationship Management SRM 2016/ Public Sector Public Sector Collection and Disbursement Utilities SAP for Utilities (IS-U & CRM) 23 Enterprise Asset Management SAP EAM Plant Maintenance (2016) 12 Governance, Risk and Compliance GRC Access Control Customer Relationship Management CRM Financials ERP Financials and many more...

8 Participate in improvement projects List of upcoming improvement projects with start of collection within next 6 months Category Classic Customer Connection Focus Topics Collection Starts Collection Ends LoB FIN Fiori Travel Apps March 22 nd, 2017 May 30 th, 2017 Industry Healthcare - Patient Management (2018) May 3 rd, 2017 June 10 th, 2017 LoB SCM SCM Service Parts Planning (2017) Note: This project will be opened on the new version of the Customer Influence site April 24 th, 2017 June 24 th, 2017 LoB People ERP HCM - Core Components ERP HCM - LSO, Benefits, Cost Planning ERP HCM - Time, Fiori, Self Service ESS/MSS June 28 th, 2017 August 31 st, 2017 Category Continuous Influence Sessions Collection Mode LoB HCM Cloud SAP SuccessFactors Continuously LoB SCM Integrated Business Planning Note: To start on May 14th on the new version of the Customer Influence site. Continuously For the most up-to-date list, please check directly at Improvement Projects on the Customer Influence site.

9 Great potential for more influencing from South African customers and Partners SAP Customer Engagement Initiative SAP Customer Engagement Initiative Discuss Since 2015: with customers 8 customers and participated partners planned in 11 projects functionality to gain valuable input during development phase SAP Beta Testing Test Since and 2015: experience 7 customers upcoming participated products: in 10 projects Run beta software with your own data in your environment with development support and be ready to start your implementation project early on Rely on test data from SAP to follow predefined scenarios SAP Customer Connection Since Time limited 2015: project to collect improvement requests for products in maintenance 58 Improvement mode requests submitted 200 Votes Continuous Influencing Session Pilot Continuous 140 Customers collection downloaded and delivery in total of 1814 improvement Improvement requests Notes for growth products SAP Early Adopter Care SAP Early Adopter Care Give customers a direct channel to SAP for a Since successful 2015: implementation 30 customer projects went allowing live using stakeholders EAC services to react to and minimize project risk INFLUENCE.SAP.COM 400 Users from South Africa * These services complement SAP support services, and are available to all customers with a valid SAP license and maintenance contract. Please note that not all services are available for all SAP products.

10 This is a great time to be Influencing! Focus Topic Idea Place SAP Customer Influence CEI Beta Continuous Influencing process is being introduced IdeaPlace merging into SAP Customer Influence We re moving to a new platform: SAP Innovation Management July 2017: a brand new Customer Influence Experience be among the first September 2017: Continuous Influencing sessions for Cloud products fully available

11 Lab Review: The new Customer Influence Site

12 GET ACTIVE The Customer Influence site is the place at SAP to actively influence SAP s products and solutions. Register for participation Adopt the latest innovations Submit improvement requests The Customer Influence site is the central hub for your software input and beta testing opportunities. Projects are grouped by line of business, industry, or product category. The activities within the projects range from short to long-term and include idea submission, beta test participation, customer collaboration, and more.

13 The Customer Influence site is the central hub for your software input and beta testing opportunities. Projects are grouped by line of business, industry, or product category. The activities within the projects range from short to long-term and include idea submission, beta test participation, customer collaboration, and more. Lines of Business Industries Product Categories Asset Management Finance Human Resources Manufacturing Marketing Sourcing and Procurement R&D / Engineering Sales Service Supply Chain

14 Blog post 1 Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Read complete post NEWS Blog post 2 Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Read complete post Blog post 3 Sed ut perspiciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam, eaque ipsa quae ab illo inventore veritatis et quasi architecto beatae vitae dicta sunt explicabo. Read complete post BENEFIT If you want to influence SAP, Customer Influence is the place to do so. Random Customer Quote Why should you join? Discover our already delivered improvements and learn how to benefit from them. Delivered improvements* * Link to document

15 GET STARTED New on Customer Influence? Let us guide you. Here are three steps you should follow to get used to the Customer Influence site Prepare your user account The Customer Influence site is open for all people with an account from for example SAP Support Portal, SAP.COM, or other sites connected to SAP s Cloud Identity. You do not have to create a new account, but just logon with your existing one. First logon on Customer Influence* First steps on the site You want a quick introduction to the first steps on the Customer Influence site Read the getting started tutorial* Stay Informed You want to stay informed about projects and opportunities for a certain topic? By selecting your areas of interest on the Customer Influence site you receive notifications about new opportunities publish on the site. Select your areas of interest * Link to document

16 The Customer Influence site is the central hub for your software input and beta testing opportunities. Projects are grouped by line of business, industry, or product category. The activities within the projects range from short to long-term and include idea submission, beta test participation, customer collaboration, and more. Lines of Business Industries Product Categories Asset Management Finance Human Resources Manufacturing Marketing Sourcing and Procurement R&D / Engineering Sales Service Supply Chain

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29 Get Active on the Customer Influence site! Customer Engagement Initiative Innovate with current SAP development projects Beta Experience a new product version in the pre-release phase Log on at Set up your Areas of Interest to get notifications on new engagement opportunities Sign up for opportunities which fit the needs of your organization Customer Connection Improve existing SAP products & solutions Early Adopter Care Adopt SAP innovations early on Learn more about the programs and how they work Participate in SAP Roadmap sessions

30 Get Active within AFSUG! Make the group power work! Think about the needs that come out during our discussions and let SAP know if there are topics that you would like to improve SAP standard products on. Influencing Request process only for User Groups. Take advantage of the group dynamic to lead the change you want to see.

31 THANK YOU