December. Training. Plan.

Transcription

1 ember Training Plan

2 1.KNOWLEDGE We are committed to delivering the very latest business knowledge to our clients. Our services encourage quality learning & empower clients to deepen their knowledge engage in the learning process, further develop their skills & enhance their caree potential. In addition, we provide unrestricted access to our Knowledge Resource Centre which offers a variety of management tools, book reviews, insights that unpack the latest industry news, and features written by leading business professionals. 2. QUALITY We aim to provide quality-driven services and exceptional customer care. Our commitment to deliver training and development for excellence is seen in the accomplishments of our esteemed faculty, our notable accreditations and affiliations, and in our provision of thoughtful services which can be applied in the changing marketplace. We are also adamant in our review of feedback from clients and end eavour to continuously achieve higher standards of excellence. Training Plan 3. INNOVATION We are determined to be innovative and creative in all that we do. Our services encourage clients to think outside of the box, find new business opportunities, and have forward thinking visions and strategies. In providing tailored solutions for clients, we look at a problem from multiple perspectives to ensure our solutions are dynamic, impactful and appropriate for our client s needs. Our commitment to encourage a culture of creativity and innovation has enabled us to advance individuals and organisations to greater heights. 4. RESPECT We are committed to broadening learning and development, by including individuals and organisations from various sectors, demographics and cultures. As a multicultural organisation with a global client base, we welcome informed perspectives from our clients, suppliers and partners. We are sensitive to the cultural requirements of our clients and ensure our services are delivered with the utmost respect and ethicality.

3 Management & Leadership Seminars ember

4 Management & Leadership Seminars Beirut 2-13 Evaluate and Develop Leadership Skills Dubai 2-6 Computer Application Skills for Engineers and Managers Manama 2-13 Real Estate and Property Management Manama 2-13 Primary Healthcare Centre Management KualaLumpur 2-13 Leadership and Management - Master Class Amman 2-6 E-Technologies for Middle and Top Managers Kuwait 2-6 Leadership Strategic Practical Skills, Planning and crisis Management Amsterdam 2-6 Strategic Management of Innovation Muscat 2-6 Mastering People Management & Team Leadership Paris 2-6 The Foundation of Leadership Muscat 2-6 Business Analysis KualaLumpur 2-13 Implementing Quality Assurance & TQM Amman 2-13 Implementing Good Management Practices in your Work and Organization Cairo 2-6 Effective Time, Task & Plan and Organize Work Dubai 2-6 Documents and Records Management Istanbul 2-6 Effective Negotiation, Persuasion and Critical Thinking Dubai 2-13 Effective Leadership Beirut 2-6 Data Analysis Techniques KualaLumpur 2-13 Strategic Change Management for HR Professionals KualaLumpur 2-6 Motivating, Coaching, Counselling & Mentoring Geneva 2-6 The Leadership Journey: Communication, Innovation & Vision Casablanca 2-6 Organization Knowledge Base in a Systematic Manner! Amman 2-6 Building & Managing Strategic Partnerships Dubai 2-6 TQM & Continuous Improvement Implementation Dubai 2-6 Strategic Management of Innovation Istanbul 2-6 Mastering People Management & Team Leadership London 2-6 isions, Dynamics & Leadership Styles Trabzon 2-13 Leading and Managing Change Rome 2-6 The Training Analyst London 2-6 Managing Employee Performance, Behaviour & Attitudes Istanbul 2-6 Leading with Confidence KualaLumpur 2-13 The Strategic Leader Kuwait 2-6 Advanced Communication and Interpersonal Skills KualaLumpur 2-6 Managerial AManagerial Accounting for Non-Financial Professionals Dubai 9-20 Essential Leadership Skills for Supervisors & Managers Manama 9-27 The Essentials of Contracting Amman 9-13 Business System Analysis Dubai 9-13 Strategic planning and performance evaluation for operational policing Trabzon 9-20 Configuration Management Amman 9-20 Business Brain Train Rome 9-20 TQM & Continuous Improvement Implementation SharmEl-Sheikh 9-20 First Aid and Infection Control Dubai 9-20 The Management & Leadership Development Programme Istanbul 9-13 Leadership, Innovation & Enterprise Skills 4

5 Management & Leadership Seminars Madrid 9-13 Administration and Office Management Rome 9-20 Organization s Knowledge Base in a Systematic Manner! London 9-13 The Leadership Challenge: Inspire, Enable and Encourage Dubai 9-13 Service Management Skills Analysis KualaLumpur 9-13 Quality Assured Administration Management Dubai 9-13 Foster Teamwork & Cooperation Skills Geneva 9-20 Personal Effectiveness & Influencing Skills Amman 9-13 Management - Master Class SharmEl-Sheikh 9-20 Organization s Knowledge Base in a Systematic Manner! Cairo 9-20 Real Estate and Property Management Dubai 9-20 The Strategic Leader Madrid 9-13 Motivating, Coaching, Counselling & Mentoring Amsterdam 9-20 Advanced Strategic Management & Leadership Paris 9-20 Finance for Non-Finance Professionals Beirut 9-13 The Virtual Leader: Developing & Leading Teams SharmEl-Sheikh 9-13 Project Management preparation Madrid 9-13 Internet Business Applications for Managers Paris 9-13 isions, Dynamics & Leadership Styles Istanbul 9-20 Building Skills for Working in Teams Dubai 9-13 The Manager as a Strategic Leader Trabzon 9-20 Mastering Project Management Dubai 9-20 Advanced Accounting & Finance Management Muscat 9-13 Lowering Life Cycle Cost Equipment Boston 9-13 Effective People Skills Amsterdam 9-13 Foster Teamwork & Cooperation Skills London Personal Effectiveness & Influencing Skills Geneva Developing Balanced Scorecards & KPIs from Organizational Strategy Dubai Effective Leadership Amman Business Process Outsourcing - Management Skills Barcelona Advanced Strategic Management Casablanca 16-3 Jan STRUCTURAL ANALYSIS AND DESIGN using STAAD.Pro London Configuration Management Paris COMMUNICATION SKILLS Dubai Effective Self Management Muscat Award in Business Finance? Level 2 SharmEl-Sheikh Real Estate and Property Management Dubai Advanced Presentation Skills Amman Foster Teamwork & Cooperation Skills Beirut Leading with Confidence Trabzon Promoting Innovation in your Department Trabzon Supervisory Skills And Development of leadership London CRISIS Management & Security Negotiation Skills Singapore Jan Effective Business isions Using Data Analysis SharmEl-Sheikh TQM & Continuous Improvement Implementation 5

6 Management & Leadership Seminars Amman Leadership Skills for Top Management and Executive Hopefuls Dubai Workplace Mediation and Conflict Resolution Skills Singapore Service Management Skills Analysis SharmEl-Sheikh Leading High Performing Teams Cairo 16-3 Jan Managing Business Risk Istanbul Creative Strategic IT Leadership Paris Award in Business Finance? Level 2 Boston TQM Continuous Improvement Internal Auditing Reporting Skills Dubai Primary Healthcare Centre Management Dubai Leading Under Pressure: Managing Organisational & Personal Crises Casablanca Leadership Skills for High Performing Managers KualaLumpur Mastering Project Management Trabzon Authentic Leadership: Courage, Coaching & Ethics SharmEl-Sheikh Organizational Productivity Boston Quality Assured Administration Management KualaLumpur Successful Planning, Organising & Delegating KualaLumpur Jan Middle Management Development Program Istanbul 23-3 Jan Real Estate and Property Management Trabzon Finance for Non-Finance Professionals Dubai 23-3 Jan Business Process Reengineering (BPR) KualaLumpur 23-3 Jan Computer Application Skills for Engineers and Managers Boston 23-3 Jan Advanced Supervisory Skills Dubai 23-3 Jan Leading with Excellence Barcelona Strategic Planning, Development & Implementation Barcelona 23-3 Jan ISO Environment Management Standard Dubai Leading High Performing Teams Dubai Internal Communications Masterclass Istanbul Improving Application of Technology in your Organization or Department London Managing People at Work SharmEl-Sheikh Successful Management for Business Achievement? The 5 Day MBA Manama 23-3 Jan Finance for Non-Finance Professionals Amman Leadership, Innovation & Enterprise Skills Istanbul 23-3 Jan Creative Strategic Planning and Leadership Geneva 23-3 Jan High Impact Supervisory Skills Dubai 23-3 Jan Business Strategy Methods, Analysis, Implementing Initiatives Amman 23-3 Jan Cost Accounting Techniques & Skills For Businesses & Industries Trabzon Skills For Women at Work Dubai TQM & Continuous Improvement Implementation Muscat 23-3 Jan Handling Information Overload London 23-3 Jan Gain Performance Excellence Dubai 23-3 Jan Oil And Gas Accounting Level 2 SharmEl-Sheikh Advanced Negotiation Skills: Mastering Negotiation Skills Istanbul Effective People Skills KualaLumpur Strategy Building and Sustaining Competitive Advantage 6

7 Management & Leadership Seminars London Best practice in planning & Organizing Istanbul 23-3 Jan District Cooling Systems Manama Goal Setting, Planning & ision Making Istanbul Lowering Life Cycle Cost Equipment London E-Technologies for Middle and Top Managers London 30-3 Jan Effective Time, Task & Plan and Organize Work Istanbul 30-3 Jan ISO Environment Management Standard Istanbul 30-3 Jan Essential Skills for the New Manager & Supervisor Amman Jan Leading & Managing through Strategic Planning & Innovation Dubai 30-3 Jan Managing & Motivating Towards Excellence Dubai 30-3 Jan The Leadership Challenge: Inspire, Enable and Encourage Barcelona Jan Organizational Productivity Paris 30-3 Jan Effective Negotiation, Persuasion and Critical Thinking Amman 30-3 Jan Managing, Coordinating and Lead Proactively KualaLumpur Jan Customer Satisfaction Improvement Action Planning Beirut Jan Organizational Strategy Dubai Jan Business Brain Train Dubai 30-3 Jan Project Management preparation Paris 30-3 Jan Managing the Image of your Organization or Department Rome 30-3 Jan Effective Self Management Istanbul Jan Advanced Accounting & Finance Management Dubai Jan Promoting Innovation in your Department Trabzon Jan Creative Strategic IT Leadership Dubai Jan Understanding Human Performance Singapore 30-3 Jan Computer Application Skills for Engineers and Managers Paris Jan Performance Measurements, Continuous Improvement & Benchmarking Paris 30-3 Jan Leadership, Creativity and Peak Performance Geneva 30-3 Jan Simplification of Work Procedures Amman Jan Leading Under Pressure: Managing Organisational & Personal Crises Barcelona 30-3 Jan Succeeding as a New Manager SharmEl-Sheikh 30-3 Jan Management - Master Class Paris Jan E-Technologies for Middle and Top Managers Cairo Jan The Middle Manager Development Programme: Creating Future Leaders Geneva 30-3 Jan Leadership, Innovation & Enterprise Skills Boston Jan Implementing Best Practice Processes in your Work and Organization Paris 30-3 Jan Finance for Non-Finance Professionals Muscat Jan Creative Strategic IT Leadership Rome Jan Promoting Innovation in your Department Madrid Jan Award in Customer Service? Level 1 7

8 Finance & Accounting Seminars ember

9 Finance and Accounting Seminars London 2-6 Accounts Receivable and Credit Policies Management Muscat 2-13 Budgeting: Planning, Forecasting, What-if Analysis & Reporting Singapore 2-13 Investment Management Cairo 2-6 â Certified Government Auditing Professional (CGAP) Dubai 2-20 Budgeting, Forecasting and the Planning Process Beirut 2-6 Certified Associate in Project Management CAPM Singapore 2-6 Accounts Payable: Planning, Organising & Achieving Best Practice Dubai 9-20 Oil & Gas Accounting & Performance Measurement Cairo 9-20 Investment Management Istanbul 9-20 The Oxford Financial Excellence Programme KualaLumpur 9-13 Fast Closing Month-end & Year-end Accounts Barcelona 9-13 Understanding of financial analysis Dubai 9-13 Business Financial & Accounting Skills Istanbul 9-13 Information for Planning, ision Making and Control London Financial Management for Non-Financial Professionals Amman 16-3 Jan Project Cost Estimating Skills: Planning for Performance Excellence KualaLumpur The Essentials of Budgeting & Business Finance London Budget Management & Control Manama The Oxford Advanced Finance Leaders Programme Kuwait Managing the Cash Cycle: Accounts Receivable & Payable Best Practices Kuwait Methodology for Evaluating the Real Worth of Organizations Trabzon Financial Management for Non-Financial Professionals Geneva Business Financial & Accounting Skills Istanbul Spreadsheet Skills for Planning, Forecasting & Budgeting Istanbul 23-3 Jan Finance for Managers Manama Government Accounting and Applications Istanbul Financial Management for Non-Financial Professionals Casablanca 23-3 Jan Financial Strategy: Essential Finance Management Skills KualaLumpur Jan Project Cost & Oxford finacil excellence programs 10 day Rome Award in Business Finance Barcelona 23-3 Jan The Oxford Financial Excellence Programme Boston Jan Project Cost Estimating, Budgeting and Value Engineering Skills Dubai 30-3 Jan Integrating Budgeting, Forecasting and Business Planning Paris 30-3 Jan Building Strategic Partnerships for Performance Improvement Boston Jan Financial Strategy: Essential Finance Management Skills Boston 30-3 Jan Accounts Receivable & Payable Best Practices : Managing the Cash Cycle Kuwait 30-3 Jan Advanced Financial Statements Analysis Dubai Jan Accounting, ision Making & Financial Communication Madrid Jan Building Strategic Partnerships for Performance Improvement Casablanca 30-3 Jan Accounts Payable: Planning, Organising & Achieving Best Practice Amman 30-3 Jan Budget Preparation Skills 9

10 HRM, Training Seminars ember

11 HRM,Training Seminars Barcelona 2-6 Job Evaluation & Analysis (Certified Job Analyst) Singapore 2-20 Financial Skills for HR Professionals London 2-6 Competency Based Interview And Selection For Hiring Managers Boston 2-13 The Oxford HRM & Training Programme Dubai 2-6 Advanced Selection, Interviewing & Recruitment Skills Geneva 2-6 The Art of Human Resource Management (Certified HR Professional) Cairo 9-20 The HR Management MBA Rome 9-20 Strategic HR KualaLumpur 9-13 Mastering Human Resource Management London 9-13 Strategic Change Management for HR Professionals Geneva 9-13 Writing Effective Policies & Procedures Manama 9-13 The A - Z of Competency Frameworks Istanbul 9-20 Managing and Coordinating Training Proactively Dubai 9-13 International Seminar on the Latest Innovations in HR and Leadership Cairo 9-13 Certified Customer Service Professional Singapore International Seminar on the Latest Innovations in HR and Leadership Dubai Workplace Mediation and Conflict Resolution Skills Trabzon Performance Management for Analyst staff in HR London HR - Managing the Training Function (Certified Training Manager) Dubai Basics of Human Resource Management Dubai executive secretaries, personal assistants, office managers KualaLumpur Managing People at Work Manama Competency Based Interview And Selection For Hiring Managers Cairo Competency Based Interview And Selection For Hiring Managers Amman Competency Based Interview And Selection For Hiring Managers Casablanca HR Skills for HR Assistants Casablanca Managing Employee Performance, Behaviour & Attitudes Rome Leading Strategic HR Transformation Paris Employee Relations: Motivation, Grievances and Discipline Kuwait Jan HR Metrics and Analytics Manama Jan Understanding Human Performance KualaLumpur Jan Understanding Human Performance Beirut 30-3 Jan The 5-Day MBA in HR Muscat 30-3 Jan Writing Effective Policies & Procedures KualaLumpur 30-3 Jan Train the Trainer: From Design to Delivery 11

12 Project, Contract & Procurement ember

13 Project, Contract & Procurement Cairo 2-13 Effective Planning & Scheduling Methodologies and Skills Muscat 2-6 Logistics & Transportation Management Muscat 2-6 Implementing the Pre-Award Phase of a Project or Major Procurement Trabzon 2-13 Effective Contract Administration of Industrial Rome 2-6 Project Management for Supply Chain Professionals Amsterdam 2-6 Supply Chain: Concept, Solution & Application Muscat 2-13 Advanced Contracts & Purchasing Management Istanbul 2-6 Effective Planning & Scheduling Methodologies and Skills Amman 2-6 Effective Planning & Scheduling Methodologies and Skills Amsterdam 2-13 Effective Planning & Scheduling Methodologies and Skills Paris 2-6 Contracts Administration: From Award to Completion Paris 2-6 Sales and Operations Planning? Integrating the Business KualaLumpur 2-13 Advanced Contracts & Purchasing Management Amman 2-13 Mastering Project Management Dubai 2-6 Effective Purchasing, Tendering & Supplier Selection Barcelona 2-13 Project Management In Non-Contractual Situations Istanbul 2-13 Negotiating, Drafting & Understanding Contracts SharmEl-Sheikh 2-13 The Complete Course on Contracts Management KualaLumpur 2-6 Drafting Enforceable Contracts Conditions KualaLumpur 2-6 Contract Management and Tendering Rome 2-6 Single Source Procurement Best Practices Geneva 2-6 Procurement Tendering Processes, Procedures and their Management Beirut 9-13 Business Process Outsourcing Management KualaLumpur 9-13 Implementing the Pre-Award Phase of a Project or Major Procurement Muscat 9-13 Build Operate Transfer Projects & Contracts SharmEl-Sheikh 9-13 Advanced Value Engineering Methods Paris 9-13 Procurement Best Practices Muscat 9-13 International Trade Law Practice Under WTO Cairo 9-13 The Strategic Buyer Istanbul 9-13 The Complete Course on Purchasing Management Muscat 9-13 International Contracting Amsterdam 9-13 Drafting and Negotiating International Commercial Contracts Kuwait 9-13 Purchasing Management Masterclass Dubai 9-20 The Contracts & Purchasing MBA Casablanca 9-20 Logistics & Supply Chain Management Dubai 9-13 Contracts Administration: From Award to Completion Amsterdam 9-20 The Complete Course on Contracts & Purchasing Management Madrid 9-20 Green Supply Chains Casablanca 9-13 Business Process Outsourcing Management Amman 9-20 Contract Drafting for Procurement, Tendering & Commissioning Amsterdam 9-13 E-Procurement: Implementation & Management KualaLumpur 9-20 E-Procurement: Implementation & Management Paris 9-20 Professional Liability Training Program Muscat 9-20 FIDIC Condition of Contract -Benchmarking 13

14 Project, Contract & Procurement Amman 9-20 Contracts Administration From Award to Completion Amsterdam 16-3 Jan The Contracts & Purchasing MBA Beirut Agile Project Management KualaLumpur Jan Estimating, Planning, Budgeting, Cost Control & Value Engineering Dubai Agile Project Management Geneva Advanced Contracts & Purchasing Management Dubai Project Leadership Paris Construction Contracts Master Class KualaLumpur Professional Purchasing Skills (Certified Purchasing Professional) Geneva Legal Secretary Training SharmEl-Sheikh The Complete Course on Contracts & Purchasing Management SharmEl-Sheikh 16-3 Jan Effective Project Management Meeting ISO9001:2010 Requirements Rome Team Leadership Skills Development for Professionals Barcelona Inventory Management Manama Single Source Procurement Best Practices Istanbul Drafting and Negotiating International Commercial Contracts Paris Procurement Management Business Skills & Best Practices Paris Financial Management for Projects & Contracts Trabzon Procurement and Supply Chain Management Best Practices SharmEl-Sheikh Contractual Risk, Insurance and Indemnities Rome Professional Liability Training Program Manama Project Cost Estimating, Budgeting and Value Engineering Skills Kuwait Public Private Partnership Project Management Paris Good & Best Procurement Practices SharmEl-Sheikh Project Leadership in Action SharmEl-Sheikh Contract Administration with Quality Assurance Dubai Financial Management for Projects & Contracts SharmEl-Sheikh 23-3 Jan E-Procurement: Implementation & Management Istanbul Resolving Contractual Claims and Disputes Trabzon 23-3 Jan Advanced Value Engineering Methods and Implementation Concepts, Skills Geneva Business Process Outsourcing Management KualaLumpur 23-3 Jan Managing Vendor Qualification, Performance & Contract Compliance Amsterdam 23-3 Jan Construction Contracts Master Class Manama Advanced Purchasing Management Barcelona The 5-day Purchasing MBA Manama 23-3 Jan Advanced Estimating and Value Engineering Skills Casablanca 23-3 Jan Contract Preparation and Management Paris Advanced Purchasing Management London 23-3 Jan Public Private Partnership Project Management Boston Team Leadership Skills Development for Professionals Istanbul 23-3 Jan Introduction to Business Contracts: A Practical Guide Casablanca Jan Planning Projects for Performance Excellence Kuwait 23-3 Jan Procurement and Supply Chain Management Best Practices Cairo 23-3 Jan Negotiating & Dispute Resolutions 14

15 Project, Contract & Procurement Kuwait 23-3 Jan Effective Contract Administration of Industrial Istanbul 23-3 Jan The 5-day Project Professional MBA Trabzon Procurement Management Business Skills & Best Practices SharmEl-Sheikh Jan Contracts Administration KualaLumpur 30-3 Jan Inventory Management Boston 30-3 Jan Procurement Tendering Processes, Procedures and their Management Amsterdam Jan Effective Project Planning, Estimating, Monitoring and Reporting Amsterdam 30-3 Jan International Trade Law Practice Under WTO Amsterdam Jan E-Procurement: Implementation & Management Istanbul 30-3 Jan Estimating, Budgeting, Cost Control & Value Engineering Kuwait 30-3 Jan Purchasing Techniques, Negotiating & Cost Reduction Amsterdam 30-3 Jan Oil and Gas Project Management Barcelona Jan Advanced Value Engineering Methods and Implementation Concepts, Skills Trabzon 30-3 Jan Estimating, Budgeting, Cost Control & Value Engineering Amman Jan Advanced Procurement Skills Paris Jan Advanced Contracts & Project Management Madrid 30-3 Jan Effective Contract Administration Skills London 30-3 Jan Supply Chain: Concept, Solution & Application KualaLumpur 30-3 Jan Earned Value Management for Project Performance Measurement Geneva 30-3 Jan Effective Planning & Scheduling Methodologies and Skills Dubai 30-3 Jan Protecting Your Project, Contract & Organization By Dubai Jan Advanced Project Management Singapore 30-3 Jan Effective Planning & Scheduling Methodologies and Skills Manama Jan The Essentials of Contracting & Contract Negotiation KualaLumpur 30-3 Jan Agile Project Management 15

16 PR & Customer Service ember

17 PR & Customer Service Istanbul 2-6 Hospitality Events and Conferences Management Paris 2-6 Beyond Customer Service: Building a Customer Centric Organisation Boston 2-13 Certified Marketing Professional Boston 2-6 Certified Sales Professional Amsterdam 2-6 Value-Based Selling: Overcoming Price Objections Amman 2-6 Planning and Managing PR Campaigns MBA Casablanca 2-6 Advanced Public Relations Dubai 2-6 Public Relations & Corporate Communications Amsterdam 2-6 Customer Service Mindset KualaLumpur 2-13 The Sales & Marketing Management MBA Casablanca 2-6 Customer Focused Management London 2-13 The Sales & Marketing Management MBA SharmEl-Sheikh 2-6 Hospitality Events and Conferences Management Amsterdam 9-13 Customer Focused Management Dubai 9-13 Customer Service Mindset Kuwait 9-13 Public Relations & Corporate Communications London 9-13 Key Account Management Casablanca 9-13 Advanced Office Management & Effective Administration Skills Rome 9-13 Customer Service & Public Relations Paris 9-20 The Strategic Marketing Plan KualaLumpur 9-13 Strategic Sales Planning and Territory Management KualaLumpur 9-13 New Product Launch Using Marketing Communication Muscat Power Selling Istanbul Certified Customer Service Professional Madrid Implementing and Managing a Customer Complaints System Muscat Achieving Excellence in Customer Service - Providing a Quality Service Istanbul Advanced Office Management & Effective Administration Skills London Power Selling SharmEl-Sheikh Advanced Public Relations Dubai Key Account Management SharmEl-Sheikh Customer Service Excellence Barcelona Customer Service Excellence Paris Key Account Management London Implementing and Managing a Customer Complaints System Amsterdam Power Selling Amsterdam Public Relations & Corporate Communications KualaLumpur 23-3 Jan Certified Customer Service Professional Muscat Key Account Management Amman Certified Sales Professional SharmEl-Sheikh Power Selling Dubai 23-3 Jan The Customer Service & Public Relations Masterclass Dubai Planning and Managing PR Campaigns MBA KualaLumpur Beyond Customer Service: Building a Customer Centric Organisation Kuwait Beyond Customer Service: Building a Customer Centric Organisation 17

18 PR & Customer Service Casablanca Power Selling Trabzon Jan Certified Customer Service Professional KualaLumpur 30-3 Jan Value-Based Selling: Overcoming Price Objections Casablanca 30-3 Jan Certified Sales Professional Rome 30-3 Jan Achieving Excellence in Customer Service - Providing a Quality Service KualaLumpur 30-3 Jan Customer Service & Public Relations Trabzon Jan The Sales & Marketing Management MBA Manama Jan Certified Marketing Professional London 30-3 Jan Customer Service Excellence KualaLumpur 30-3 Jan Managing Service Quality and Customer Satisfaction Rome 30-3 Jan Beyond Customer Service: Building a Customer Centric Organisation Muscat 30-3 Jan Implementing and Managing a Customer Complaints System 18

19 Engineering, Oil and Gas ember

20 Engineering, Oil and Gas Amman 2-6 Pipeline Design to B31 ASME Design & Specifications Manama 2-6 Strategy, Leadership & Innovation Paris 2-13 Planning and scheduling maintenance work Comprehensive SharmEl-Sheikh 2-6 Pipeline and Piping Inspection, Maintenance Boston 2-6 Pipeline Design to B31 ASME Design & Specifications Geneva 2-6 Corrosion Control in Petro-Chemical Plants Refineries Cairo 2-6 Process Plant Start-up and Commisioning KualaLumpur 2-6 Pipes and Piping Systems Optimisation Dubai 2-13 Predictive Maintenance Beirut 2-6 Process Industry Inspection & Testing Skills Paris 2-13 Industrial Instrumentation and Modern Control Systems Boston 2-6 Corrosion Control Management Paris 2-6 Corrosion Control Management Dubai 2-6 Project Economics for Oil & Gas Industries KualaLumpur 2-6 Building Operational Excellence in the Process Industry Amman 2-6 PLC Telemetry and SCADA Technologies Muscat 2-13 Heat Exchangers:Types&Application,Design, Operation&Maintenance KualaLumpur 2-6 Energy Management System Muscat 2-13 Vibration Monitoring, Analysis, Alignment & Balancing Kuwait 9-13 SIMATICÂ S7 300/400 TIA Programming 2 London 9-13 Service Inspection and Testing Skills Paris 9-13 Power Generation: Steam Turbines,Gas Turbines & Combined Cycle Dubai 9-13 Building Operational Excellence in the Process Industry KualaLumpur 9-20 Maintenance Planning, Scheduling and Control Barcelona 9-13 Process Plant Start-up and Commisioning Kuwait 9-20 Production Planning & Scheduling Petroleum Refineries MBA Amsterdam 9-13 Strategy, Leadership & Innovation KualaLumpur 9-13 Advanced Performance Analysis and Troubleshooting for Power Plants Dubai 9-13 Heat Exchangers: Types & Application, Design, Operation & Maintenance Dubai 9-13 Construction Inspection & Testing Skills Rome 9-20 Maintenance Management on Petro-Chemical Plants Muscat 9-20 Oil & Gas Upstream Project Construction Technology & Work Methods KualaLumpur 9-13 Oil & Gas Upstream Project Construction Technology & Work Methods Paris 9-13 Stock & Inventory Systems - (Agility System) SharmEl-Sheikh 9-13 Advanced Performance Analysis and Troubleshooting for Power Plants Madrid 9-13 Painting and Coating Technology and Best Management Practices Istanbul 9-20 Best Practices for Maintenance Data Collection Dubai Transport of Solids: Hydraulic & Pneumatic Conveying Cairo Pipeline Construction & Maintenance Planning & Management KualaLumpur Fundamentals of Mechanical Technology Amsterdam SIMATICÂ S7 300/400 TIA Programming 2 Istanbul Helpdesk Planning, Management & Improving Customer Services London Strategy, Leadership & Innovation Paris Shutdown Maintenance 20

21 Engineering, Oil and Gas Dubai Compressor Technology SharmEl-Sheikh Process Plant Start-up and Commisioning Paris Oil and Gas Laboratory Operations Management MBA Amsterdam Pipeline Design, Construction, Maintenance & Repair London Planning, design and follow-up technical and engineering projects Cairo Petroleum Refining-Production Kuwait Process Industry Inspection & Testing Skills Muscat Shutdown Maintenance Management On Petro-Chemical Plants Casablanca Maintenance Planning, Scheduling and Control Amman Corrosion Technology, Inspection and Prevention Best Practices Geneva Process Plant Troubleshooting & Engineering Problem Solving Singapore 23-3 Jan Oil & Gas Upstream Project Construction Technology & Work Methods Casablanca Oil & Gas Pipeline Construction & Maintenance Technology Singapore Refinery Process Yields Optimisation Boston Best Practices for Maintenance Data Collection Istanbul Planning, design and follow-up technical and engineering projects Istanbul 23-3 Jan Best Preventive Maintenance Management Practices Dubai Rotating Equipment Optimisation Muscat Maintenance Planning & Management Trabzon 23-3 Jan Maintenance Planning & Management Geneva Corrosion Technology, Inspection and Prevention Best Practices Rome 23-3 Jan Process Plant Start-up, Commissioning & Troubleshooting London Maintenance Management Best Practices & Workflow Improvement Trabzon Best Practices for Maintenance Data Collection Istanbul 23-3 Jan Maintenance Planning & Management Dubai 23-3 Jan Natural Gas Processing Technology Trabzon Jan Fundamentals of Chemical Engineering Istanbul 30-3 Jan Concrete Structural Design for Industrial Paris 30-3 Jan Safe Operation & Maintenance of Circuit Breakers and Switchgears Dubai 30-3 Jan Process Plant Start-up and Commisioning Singapore Jan Oil and Gas Processing Flow Measurement Paris 30-3 Jan Welding Technology Amman Jan Oil & Gas Technology for Non-Petroleum Professionals Trabzon Jan Oil & Gas Upstream Project Construction Technology & Work Methods Amsterdam Jan Process Industry Inspection & Testing Skills Istanbul Jan Natural Gas Processing Technology Istanbul 30-3 Jan Maintenance Management: Business Skills & Best Practices SharmEl-Sheikh 30-3 Jan Painting and Coating Technology and Best Management Practices Trabzon 30-3 Jan Energy Management System Dubai 30-3 Jan SIMATICÂ S7 300/400 TIA Service Dubai Jan Best Practices for Maintenance Data Collection Singapore 30-3 Jan SIMATICÂ S7, S System Course Geneva 30-3 Jan Maintenance Auditing, Benchmarking & Improvement Amman Jan Operation, Diagnostics and Maintenance for Oil & Gas Production 21

22 Health, Safety & Secuirty ember

23 Health, Safety & Security London 2-6 The Security Officer Development Programme Rome 2-6 Climate Change & Emissions Trading Services KualaLumpur 2-6 Confined Space Awareness and Compliance Dubai 2-6 Oil & Gas Operational Safety Manama 2-6 Safety Auditing of Upstream Downstream Petroleum Installations Manama 2-6 certified fire inspector level 1 Amman 9-20 ISPS Port Facility Security Officer Kuwait 9-20 Industrial Security Training for Security Supervisors & Managers Dubai 9-13 Environmental Management Certificate Boston 9-20 Strategic Crisis Management: Planning for Unexpected Challenges Dubai 9-13 Human Error Analysis & Prevention Istanbul 9-13 HSE LEADERSHIP Boston 9-13 Environmental Monitoring and Modelling Muscat 9-13 Security Management, Planning & Asset Protection Madrid 9-13 certified fire inspector level 1 Manama 9-13 Environmental Monitoring and Modelling Dubai 9-13 Developing an Effective Safety Culture Amsterdam 9-13 Leadership Excellence in Handling Pressure & Stress Beirut 9-13 Safety Technology & Risk Management Geneva 9-13 Environmental Monitoring and Modelling Muscat 9-20 New IT Enabled Security Technologies Barcelona 9-13 Leadership Excellence in Handling Pressure & Stress Dubai 9-13 certified fire inspector level 1 Singapore 9-13 Corporate Security Training for Security Supervisors & Managers Amman 9-13 Scaffolding, Rigging & Lifting: Safe Handling, Operation & Supervision KualaLumpur 9-13 Advanced Process HAZOP Madrid Job Safety Analysis (JSA) Paris Corporate Security Training for Security Supervisors & Managers Amman Security architecture Singapore Safety Compliance & Site Inspection London Developing an Effective Safety Culture SharmEl-Sheikh HSE LEADERSHIP Kuwait Confined Space Awareness and Compliance Manama Security Management, Planning & Asset Protection Istanbul Climate Change & Emissions Trading Services Madrid Corporate Security Training for Security Supervisors & Managers KualaLumpur Energy, Carbon and the Environment SharmEl-Sheikh Climate Change & Emissions Trading Services Istanbul Alarm Management Madrid Scaffolding, Rigging & Lifting: Safe Handling, Operation & Supervision London Human Error Analysis & Prevention Madrid Alarm Management Amman Industrial Security Training for Security Supervisors & Managers Paris Environmental Monitoring and Modelling 23

24 Health, Safety & Security Singapore Safety Auditing of Upstream Downstream Petroleum Installations Kuwait Safety Auditing of Upstream Downstream Petroleum Installations Kuwait Safety Compliance & Site Inspection Barcelona Industrial Security Training for Security Supervisors & Managers Amman 23-3 Jan Corporate Security Training for Security Supervisors & Managers Amman Security Management, Planning & Asset Protection SharmEl-Sheikh 23-3 Jan Strategic Crisis Management: Planning for Unexpected Challenges Muscat certified fire inspector level 1 Istanbul Contamination and Hazardous Wastes- Management and Prevention Paris 23-3 Jan Marine Security Management and Control as per ISPS Code Geneva Job Safety Analysis (JSA) Trabzon Security architecture Kuwait Safety Auditing of Upstream Downstream Petroleum Installations Rome Advanced Process HAZOP Madrid Climate Change & Emissions Trading Services Dubai New IT Enabled Security Technologies Amsterdam Safety Auditing of Upstream Downstream Petroleum Installations Istanbul 23-3 Jan Marine Security Management and Control as per ISPS Code SharmEl-Sheikh 23-3 Jan Industrial Security Training for Security Supervisors & Managers Amsterdam Advanced Health & Safety Management Barcelona 23-3 Jan Leading Under Pressure: Managing Organisational & Personal Crises Amman Jan Level 4 Award in Health & Safety in the Workplace Istanbul 30-3 Jan Scaffolding, Rigging & Lifting: Safe Handling, Operation & Supervision Dubai 30-3 Jan Developing an Effective Safety Culture Rome 30-3 Jan ADVANCED SAFETY AUDIT (ASA) Amman 30-3 Jan Advanced Health & Safety Management Singapore 30-3 Jan New IT Enabled Security Technologies Paris 30-3 Jan Security Monitoring & Control Manama 30-3 Jan Contamination and Hazardous Wastes- Management and Prevention Kuwait 30-3 Jan HSE LEADERSHIP Amsterdam Jan New IT Enabled Security Technologies KualaLumpur 30-3 Jan ADVANCED SAFETY AUDIT (ASA) KualaLumpur 30-3 Jan certified fire inspector level 1 Dubai 30-3 Jan Safety Technology & Risk Management Amsterdam 30-3 Jan Advanced Process Risk Assessment & Risk Management Geneva 30-3 Jan Energy Management System Dubai 30-3 Jan Contamination and Hazardous Wastes- Management and Prevention Dubai 30-3 Jan Advanced Health & Safety Management Casablanca 30-3 Jan Scaffolding, Rigging & Lifting: Safe Handling, Operation & Supervision 24

25 UAE, Dubai Istanbul, Turkey Lebanon