OWNERS ASSOCIATION CAPABILITY STATEMENT 2018

Transcription

1 OWNERS ASSOCIATION CAPABILITY STATEMENT 2018 OVER YEARS IN THE MIDDLE EAST OWNERS ASSOCIATION CAPABILITY STATEMENT 1

2 Asteco The property expert OVER THE CREDIBLE BRAND THE TRUSTED BRAND THE STRONG BRAND THE REPUTABLE BRAND As a truly integrated property services company the core business lines Asteco conducts from its offices throughout the Middle East are listed below. All of these are headed up by highly qualified Directors with decades of local and international experience in their respective fields: YEARS IN THE MIDDLE EAST Asset Management Sales Leasing Valuation & Advisory Sales Management Owners Association Licensing Jordan AMMAN KSA RIYADH Ras Al Khaimah Umm Al Quwain Ajman SHARJAH 5 TOP REASONS why you should get Asteco to Sell or Lease your Commercial property Our property services cover all land use categories/market sectors including: ABU DHABI DUBAI EXPERIENCED Residential Offices Retail Industrial Land United Arab Emirates AL AIN COMPLIANT TRACK RECORD REPUTABLE BESPOKE 2 OWNERS ASSOCIATION CAPABILITY STATEMENT

3 Core competency and achievements Asteco strive to set the benchmark of international best practice through our experienced staff providing valuable insight and expertise to achieve effective management solution using our established operating procedures. Asteco have successfully managed projects such as Oceana/ DUKES on The Palm and Al Bateen Residences/Hilton Hotel in JBR, from their inception from the initial feasibility studies through Sales, and handover to Owners and set up of the Owners Association and onwards. The Department is proud of its ability to transition projects into fully operational communities. We prioritise close attention and flexibility to Clients which has resulted in our extremely high Client retention. Being able to resource the project adequately ensures there is substantial support and capability at all times, maintaining quality in response and communication. Up to the minute reporting ability and closer supervision results in immediate decision making which assists in reducing inefficiency and costs. Our robust accounting ability has placed Asteco as the go to company by RERA to test Escrow banking process and procedure for OAs. This resulted in Asteco being the first manager to set up an OA Escrow bank account directly dedicated to an Owners Association. 6.5mil sq.ft. under management units under management Our philosophy of management differs from other companies. Asteco provide high quality bespoke management with effective resource allocation influenced by the requirements of the property, not what price level has been set without reference to need. 10 years experience of managing jointly owned property 95%+ units annual collection rates OWNERS ASSOCIATION CAPABILITY STATEMENT 3

4 Functions of Owners Association Community Management Our approach to management is driven by our goal of maintaining and enhancing the asset value of the community through our tailored approach of working with and engaging the Management Board on the key management and enhancement areas of a building. Master community updates Regular newsletters Charity donations Get together events Resident s survey Facility Management We look to form strong partnerships with quality companies to provide best value facility solutions. These strategic partnerships allow for collaboration to enhance operations, resulting in improved efficiencies. Quality assurance Tendering process for selecting service providers Weekly meetings with Facility Management Team Regular site visits and inspections Proactive property management Financial Management Owners Associations managed by Asteco achieve a 95% - 98% service charge collection rate on an annual basis. Dedicated and industry specific qualified OA Accounts Department Annual budget preparation Service charge collection rate 95-98% Reserve Fund and General Fund allocation Monthly reporting on expenditure vs budget Energy Management Initiatives for residential and commercial buildings to reduce utility charges which are typically 40% of a property s expenditure. Condition assessment Utility cost analysis Review of energy saving strategies Implementation of cost saving plans Energy and sustainability audit 4 OWNERS ASSOCIATION CAPABILITY STATEMENT

5 Team structure behind the successful operation Managing Director / Director - Asset Services John Stevens Associate Director Owners Association Nicholas White Head office support Facility Services Accounts Administration Management Owners Association Managers and Administration staff Owners Association Board Facility Management service provider Specialist service provider OWNERS ASSOCIATION CAPABILITY STATEMENT 5

6 Owners Association managed by Asteco Gold Crest Views 2 JLT Client: Nakheel Tiffany Tower JLT Client: The Tiffany Group MAG 214 JLT Client: MAG Group Swiss Tower JLT Client: Projects Al Bateen Residences Marina Client: Al Ain Properties Index Tower DIFC Client: Union Properties V3 Tower JLT Client: Sh. Suroor BM Al Nahayan MAG 218 Marina Client: MAG Group Churchill Tower Business Bay Client: Emirates National Investment Al Seef Tower JLT Client: Emirates National Investment Oceana Palm Jumeirah Client: Seven Tides Limited Syann park 1 Client: Syann Park I Limited 6 OWNERS ASSOCIATION CAPABILITY STATEMENT

7 Services of Asteco s Owners Association Consultancy and Advisory service Project structuring general planning, workshops and strategy development Creation of documents such as Building Management Statement and Jointly Owned Property Declaration Surveying and plans Reserve Fund analysis and maintenance Tender of Common Area service and specialist provider Service charge modelling and budget Preparation of community specific service standards Fit out and alteration coordination Billing of utilities Procurement and evaluation of service providers Advisory of JOP law. Excellent contact and relations with RERA and authorities Banking and Escrow accounting Matured relationships with Master Communities and local authorities Jointly Owned Property Management services Financial services Insurance Meetings Administration Service provider supervision Half yearly preventative maintenance audits Dedicated software and online community portal Customised feedback surveys OWNERS ASSOCIATION CAPABILITY STATEMENT 7

8 DUBAI (HEAD OFFICE) 3rd Floor, Rolex Tower, Sheikh Zayed Road, PO Box DUBAI, UAE ABU DHABI SJ Tower, Level 8, Office , Airport Road, PO Box 45640, Abu Dhabi, UAE SHARJAH Dar Al Majaz Building, 1st Floor, Jamal Abdul Nasser, PO Box 60696, Sharjah, UAE AL AIN National Bank Building, 1st Floor, Clock Tower Roundabout, Opposite New Post Office, PO Box 14443, Al Ain, UAE JORDAN Astra Plaza Office, Wadi Saqra Street, Astra Plaza, PO Box 3707, Amman 11821, Jordan KSA 617 Makkah Road, Riyadh 11461, PO Box 2889, Kingdom of Saudi Arabia IN THE MIDDLE EAST FOR OVER 30 YEARS Asteco Property Management, 2018 asteco.com Customer services: Disclaimer: The information contained in this report has been obtained from and is based upon sources that Asteco Property Management LLC ( Asteco ) believes to be reliable, however, no warranty or representation, expressed or implied, is made to the accuracy or completeness of the.information contained in this report, and same is submitted subject to errors, omissions, change of price, rental or other conditions, withdrawal without notice, and to any special listing conditions imposed by our principals. Asteco will not be held responsible for any third-party contributions.all opinions and estimates included in this report constitute Asteco s judgment, as of the date of this report and are subject to change without notice Figures contained in this report are derived from a basket of locations highlighted in this report and therefore represent a snapshot of the real estate market. Due care and attention has been used in the preparation of forecast information. However, actual results may vary from forecasts and.any variation may be materially positive or negative. Forecasts, by their very nature, involve risk and uncertainty because they relate to future events and circumstances which are beyond Asteco s control.for a full in-depth study of the market, please contact Asteco s Research team Asteco Property Management LLC. Commercial Licence No Paid-up Capital AED4,000,000 ORN OWNERS ASSOCIATION CAPABILITY STATEMENT