Opportunity, Urgency & Legacy

Transcription

1 Toward Digital Government Opportunity, Urgency & Legacy IPMA Executive Seminar Skamania Lodge, Stevenson, WA September 19, 1999 Clare Donahue, Acting Director Paul W. Taylor, Deputy Director

2 Mindshare & Leadership ICESA Merrill Baumgardner Award

3 Increasingly Ubiquitous Web Access Percent change from last year for selected Internet economics Internet Change since Metrics subject last year US Web Users +35% 83 Million Americans Filing Taxes Online +38% 2.5 Million Internet Hosts +46% 4.3 Million K-12 Classrooms with Net Access +89% 51 Percent Source: Various published sources.

4 E-Commerce: The Consumer Market $26 Billion $330 Billion $1000 Billion Recent Past Near-Term Future Source: Organization for Economic Co-operation and Development

5 E-Commerce: Business-to-Business 1998 Estimated value of businessto-business E-Commerce: $43 Billion 2002 Estimated value of businessto-business E-Commerce: $1.3 Trillion (9.4 % of total corporate purchases) Source: Forrester Research Group

6 Mining Costs E-Commerce savings by category Traditional System Internet Percent Savings Airline Tickets $8 $1 87% Banking $1.08 $ % Bill Payment $2.22 to $3.32 $0.65 to $ % to 67% Term Life Insurance Policy $400 to $700 $700 to $350 50% Software $15 $0.20 to $ % to 99% Source: Organization for Economic Co-operation and Development

7 E-Commerce: The New Infrastructure Storefront or Portal Access Washington (access.wa.gov) Trust Authentication, access control, public key infrastructure, encryption, audit processes Payment methods Credit cards, e-check, internet bill presentment Applications, tools, and support

8 The Environment: Circa Storefront/Portal Phase II of Access Washington Personalized Access Establishment of Inside Washington to support internal government operations Continued work on cross cutting agency applications such as Master Business Application

9 Toward Mass Customization

10 Inside Washington Doing real business on the state intranet Agency-to-agency services Employer-to-employee information Links to various levels of government for intergovernmental relations

11 The Emerging Infrastructure Trust Security Architecture Project underway to expand secured access for e-commerce Use of technology laboratory approach to accelerate solution identification Establish Digital Signature/CA services for Washington State through competitive acquisition

12 Current Directions and Status Payment Methods Going to market for a state Credit Card Engine based Use of agency pilot approach to accelerate review of new payment methods, including Internet Bill Presentment and Payment Continue to work collaboratively with agencies to build it one time

13 Govt. Service Matrix for Internet Payments Internet Payment Methods for Digital Government Identity of Identity of Citizen/Business Citizen/Business: Known/ Recurring Anonymous Shopper Known/Recurring Anonymous Shopper Payment amount: Amount known Amount Known Payment Amount Amount unknown Amount Unknown College Tuition Inspections Permits Auto License Tabs Property Taxes Internet Bill Delivery & Payment TransPoint/US Bank Business Payments Taxes Internet Echecks - VirtualPay/NPC, PayNow/Wells Fargo Birth Certificates Mass Transit Passes Information For Sale Snow Park Permits Internet Credit Cards - CyberCash Internet Checks - TeleCheck/Signio Campsite Reservations Insurance Comparison for Motor Vehicles Internet Credit Cards - CyberCash, Signio, VirtualPay, Others

14 Current Directions and Status Organization and Process Collaboration among agencies is key to the success Statewide coordination by entities with an interest in the outcome Creating and renewing communities of value.

15 Communities of Value CAB/ IPMA Inter Governmental Network Justice Information Network Geographic Information Council Digital Government K-20 Educational Network One Stop Salmon Recovery UBI

16 A Community of Value License Tabs Digital Government Master License Joint Tax Filing Procurement

17 A Community of Value Digital Government Governor Chief of Staff Agencies Executive/ Business CAB Public Sector IT ISB Policy and Authorizing Environment DIS Infrastructure Leadership Sub Cabinet Management EC Steering Reconfigured Deputy s Group Y2K Model

18 Digital Government

19 Digital Government Alternative Delivery Channel

20 Digital Government Alternative Delivery Channel Next Generation Front Counter

21 Digital Government Alternative Delivery Channel Next Generation Front Counter Accounting for a.com economy in a.gov world...

22 Digital Government Alternative Delivery Channel Next Generation Front Counter Accounting for a.com economy in a.gov world... The Environment within which people manage their relationships with their government Where the Citizen Axis Matters

23 Digital Government How should government change in the digital environment? Self Service Web-enable the routine, deploy people on the exceptional On-Demand Mass Customization myaccesswashington.gov -- the public service experience is tailored to who you are and what you do Business Intelligence Toward a source for data-driven decisions and measurable results

24 Pew Charitable Trust, Syracuse University, Governing Magazine, Progressive Policy Institute Digital State 2000 Government Performance Project and The Digital State return in Technology Indices Digital democracy, higher/k-12 education, business regulation, taxation, social services, criminal justice, and other initiatives (Year 2000, IT Management) Quarterly Reports Government Technology to publish Top 15 from 2 indices each quarter for a year New Economy Index Final Digital State rankings a core element of larger state-by-state review of digital economy.

25 Pew Charitable Trust, Syracuse University, Governing Magazine, Progressive Policy Institute Digital State 2000 First Quarter themes Electronic Commerce & Business Regulation Online Permits, Licensing. Taxation & Revenue Forms, Electronic Filing Questions for the New Millennium Credit card payments for licenses, 24/7 Citizen Help Desk

26 Toward a Framework Acquisition Policy Best of market, build it once. Trust and Security Protecting target rich infrastructure: Authentication, access control, public key infrastructure, encryption, audit processes Cash Management Credit cards, e-check, internet bill presentment Digital Gap & Digital Divide Supply Side State History. Access, Privacy, ADA compliance, records retention, digital archives.

27 Standards & Architecture Decentralized state enterprise: 3 branches, 9 separately elected officials Integration Architecture Focus on the margins Focus on where systems touch A Non-proliferation Pact Exchange Event Standards and Architecture (EESA)

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