Power YOUR HOTEL. SMART IT SOLUTIONS INTEGRATED PMS THE CRS* ASSET *Central Reservation System

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1 Power YOUR HOTEL SMART IT SOLUTIONS INTEGRATED PMS THE CRS* ASSET *Central Reservation System

2 Power Your Hotel SMART IT SOLUTIONS COUNT ON OUR IT SOLUTIONS TO FACILITATE HOTEL MANAGEMENT WHAT SETS YOUR IT SOLUTIONS APART? To be competitive in today s hospitality market, you need the latest generation in information technologies. We ve got them. The IT support has a thorough and crossfunctional knowledge of the hotel industry: equipment, software, multi-products and interfaces. We guarantee end to end IT asset management and support. Our comprehensive, fully secure Accortel connection puts all of our IT services at your fingertips. Our AccorHotels Messaging System lets you create hotel addresses. Our AccorHotels Intranet Portal lets you log on to AccorLive and our enterprise social network. You also have access to our many applications designed to help you sell and manage your hotel: Our CRS (Central Reservation System). Our RMS (Revenue Management System). And our ipms (Integrated Property Management System). HOW WILL YOUR TECHNOLOGY MAKE MY LIFE EASIER? Our IT experts reference and develop the best IT hardware & software solutions We guarantee the security and upgradability of your infrastructure: anti-virus, constant security application patches, monitoring of updates and account management Our hotline is available 24/7 to provide online assistance and troubleshooting We give you access to negotiated rates (PMS) and Group experts (security, PCI DSS, technology watch ) Your infrastructure is compliant with the AccorHotels distribution and operating eco system WE MAKE MANAGING YOUR HOTEL SMARTER AND EASIER THAN EVER BEFORE.

3 Power Your Hotel INTEGRATED PMS GIVE YOUR HOTEL FULL POTENTIAL WITH INTEGRATED PROPERTY MANAGEMENT SYSTEMS WHAT IS ipms AND HOW DOES IT POWER MY HOTEL? Our ipms is an Integrated Property Management System. It opens all of AccorHotels systems to you. From partner services like distribution, loyalty, and revenue management. To guest services like Welcome, E-Check-in/Fast Checkout and electronic billing. And countless more. You will need either an OPERA* or FOLS ipms, depending upon your brand. Plus AccorHotelsapproved software and IT equipment. And a connection to Accortel. Once you are set up, you will be able to interface with more than hotel 100 distribution channels. Internet sites. Online travel agencies. Global hotel industry distribution. HOW DOES ALL THIS BENEFIT ME AND MY HOTEL? Our ipms improves both your RevPar and your guest relationships You are assured of reliable data and fully secure information processing Your teams will spend less time on administrative tasks Our solutions ensure cost savings thanks to negotiated prices We offer you support and assistance for your ipms IT TURNS YOUR HOTEL INTO A MODEL OF EFFICIENCY. 2.5 HOURS SAVED EVERY DAY THANKS TO EFFICIENCY IMPROVEMENT + 2 TO 3 PTS OF REVPAR INCREASE THANKS TO ipms SOLUTIONS 24/7 ONLINE IT ASSISTANCE & TROUBLESHOOTING * Opera is a third-party product sold and installed by Oracle and recommended by AccorHotels Figures as of end 2016

4 Power Your Hotel THE CRS* ASSET PROFIT FROM WORLDWIDE MULTI-CHANNEL DISTRIBUTION WHAT IS CRS AND WHAT CAN IT DO FOR ME? CRS is the AccorHotels central reservation system: a unique multi-channel platform that sells your inventory in real time. It offers you guest booking. Secure online payments. And so much more. It increases your occupancy and average room rates, reinforces your direct sales, and manages your indirect sales. It makes you more efficient than ever before. CRS offers you 8 services to simplify your life and increase your profits: WHAT ARE MY BENEFITS? A multi-language, multi-channel, multicurrency platform for every hotel need Real-time updates of room rates and availability Efficient management of distribution channels Controlled and coherent rates policies 24/7 access to our hotline for all your questions RESA WEB Manages your hotel bookings ANAIS ASA AccorHotels New Application for Integrated Sales, for managing B2B contracts Off-site training to help you make the most of CRS DATA WEB Manages your hotel s data: description, rates, sales conditions, and more LE CLUB ACCOR HOTELS A simple way to manage our loyalty program APOL AccorHotels Payment On Line for secure online payments of all reservations REPORT HOTEL Provides instant access to all statistics reports FASTCOM Manages remuneration of intermediaries (e.g. travel agencies) TRACKING A tool for analyzing the commercial segmentation of AccorHotels guests 64 % OF TOTAL HOTEL REVENUE IS GENERATED BY OUR CRS* 110 DIFFERENT DISTRIBUTION CHANNEL CONNECTIONS 82 MILLION ROOM NIGHTS GENERATED 1.3 RESERVATION EVERY SINGLE SECOND 374 AVAILABILITY REQUESTS PER SECOND *CRS = Central Reservation System Figures as of end 2016

5 ACCORHOTELS DISTRIBUTION SOLUTION CLUSTERS & HOTELS 1,800+ hotels in Cluster mode CALL CENTERS & GROUP DESK 900 reservation agents operating in 10 reservation call centers in 18 languages, and 150 customer care agents operating in 7 customer care centers in 13 languages ACCORHOTELS WEB, MOBILE SITES & APP AccorHotels.com + brands.com = 335 million yearly visits META SEARCH Metasearch engines drive traffic to AccorHotels.com and OTAs WEB PARTNERS (ONLINE TRAVEL AGENCIES) 110 online travel agencies (OTAs) directly connected and accessing inventory & offers in real-time GDS/IDS Traditional travel agencies, travel management companies & connected tour operators accessing inventory and offers in real time THE BIGGEST RANGE OF REAL-TIME CONNECTIVITY SOLUTIONS

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