Integrated IT Management Solutions. Overview

Transcription

1 Integrated IT Management Solutions Overview

2 freedommanage IT, The Numara FootPrints family of IT Management products and solutions streamline, automate and improve IT operations. They have been designed to leverage your legacy IT management solutions and enable IT to optimize the management of PC s, mobile devices, software and IT infrastructure by simplifying and automating the entire ownership experience. Our solutions uniquely integrate the processes that not just the data generated by those processes. Welcome Thank you for your interest in Numara Software and our FootPrints family of products and solutions. We believe that we are transforming the way organizations manage their IT by empowering our customers with choice, freedom, flexibility and control, at a price that s right. Our heritage of IT service management means that we build IT process integration into everything we do. With more than 15 years experience focused solely on IT management software solutions, more than 50,000 customer sites and nearly 20 million IT assets under our technologies management, we have a solid track record of success and customer satisfaction. Our portfolio of award-winning IT Service Management, Desktop Management, Lifecycle Management, Security and Compliance solutions is continuously growing. Our company philosophy is to invest heavily in the development of our products and solutions. We believe we are uniquely qualified to merge the worlds of IT asset management and IT service management, from a data and a process perspective. Our mission is to create cost-reducing products and solutions that will transform how you deliver service now and in the future. IT Freedom that will revolutionize your world: The freedom to simply manage The freedom to simply control The freedom to simply change The freedom to simply execute The freedom to simply optimize and automate The freedom to simply secure The freedom to simply choose We do recognize, however, it is not just about our products. We pride ourselves on our personal values, the stature of our company and staff, our support and industry-leading customer renewals rate. We are proud of the fact that our customers find our products easy to use, to customize and to deploy. We also enjoy receiving direct feedback from our customers, who regularly contribute to our product enhancement process and the development cycle. Our low services revenue bears testimony to the fact that we develop products and solutions that don t incur a high cost of ownership and recognize positive ROI. We want you to have the freedom to simply be... IT We look forward to introducing you to the Numara Software family of products and solutions. Andrew White VP, Global Marketing

3 Overview Transform your IT services with Numara FootPrints family of products and solutions Let s face it, there are numerous operational challenges IT departments face today. We believe they fall into two areas: maintaining the today business while planning and executing the changes for the tomorrow business. The challenge for IT is the sheer workload associated with the first part. Why is this a challenge? The confusion starts when evaluating vendor solutions. Many vendors offer disparate solutions that, on the surface, appear to be integrated but on deeper analysis are not. IT departments face the challenge of working with limited budgets for software tools, and fewer staff to manage project. As a result, this raises concerns regarding user learning curves and the speed of deployment. If this isn t enough, there is also the frustration of being tied in to vendor services and the subsequent invoices. Clearly, IT organizations have a monumental challenge ahead of them today. As a result, many IT organizations have been forced to rethink their IT operations strategy to prepare for the future demands of the business. The solution Single pane of glass technology Process Analysis Physical, virtual or cloud execution Connecting the IT Processes Other vendors offer a range of solutions, all providing IT management capabilities with varying levels of integration. However, very few of them deliver on the real-life needs of IT management as they are not designed to work together from a process perspective. The Typical Vendor Approach Disparate technology, little inter-connectivity and multi-layered processes. There may be data feeds connecting these technologies but there is very little process integration. This limits the IT department s ability to provide a truly joined-up experience and reduce costs and time spent. Numara s IT operations management family of products and solutions is designed to deliver true process integration. It offers a joined-up process that is intuitive, easy to use and delivers a very positive experience for IT staff and, ultimately, your customers. The Numara Software Freedom Approach Integrated technology, greater inter-connectivity and control of business processes. For one moment, imagine a single IT operations management family of solutions, using a common vendor, process and architecture. Imagine logging an incident, having detailed visibility of your asset, having the ability to remotely mange and fix your asset all from within one screen, one integrated process, in one minute. We believe that software should adapt to the way you do business...not the other way around Learn more about Numara Software products and solutions. Visit us at

4 Numara FootPrints solutions family The freedom to simply choose Numara FootPrints is available as an individual product, such as Patch Manager, as a complete solution, such as Lifecycle management offerings or as the entire Footprints family. Built from the ground up as a modular yet integrated system, this family of technologies provides solutions to a diverse set of client lifecycle and service management needs. Using common processes and resources, single-agent technology and common workflow; our solutions provide a single pane of glass view of your world. Numara s family of solutions and products provides powerful IT and asset management, lifecycle management, security and compliance with process integration that goes way beyond anything you may have experienced before. All of the Numara individual products contained within our solutions leverage our core services. This means that data and process can now be integrated with solution groups and, in many cases, with third-party software applications. Numara FootPrints Solutions Numara FootPrints Service Management solution IT service management is faced with aligning its operations with the business, and becoming more strategic and business focused. This requires the service management team to understand how the services it offers are related to the assets that support those services. It must also reduce reactive service delivery to improve customer service, offer the right IT services to the organization and adhere to compliance standards. With FootPrints Service Management solution, you can achieve service excellence and focus on what is important: ensuring your IT service management team has the information it needs to support your business. In addition, you gain full visibility into the associated user, history, problematic asset and associated configuration items, all from one central service management console. Numara FootPrints Service Desk solution Keeping employees productive is a top priority. As your company becomes more complex, it can be a challenge for your IT group to manage an increasing number of issues, workflows and processes while being asked to do more with fewer resources. The primary responsibility of a service desk is to provide organizations with a single point of contact to manage requests, communicate with customers and maintain service quality.

5 Overview Numara FootPrints Lifecycle Management solution PC lifecycle management challenges are more than a technology issue; they are an overall business process issue. Investing in your network doesn t just mean the initial purchase of a PC; there are ongoing costs that include purchasing upgrades and applications and training personnel and so on. With close to 80 percent of the total cost of PC ownership occurring after the initial purchase, IT departments need to gain control of this issue. With the FootPrints Lifecycle Management solution you can consolidate, simplify and control the management of all desktops/servers and take command of IT assets with an integrated suite of products that allows you to remotely monitor software and hardware assets, deploy software and patches, image new/repurposed devices and deal with problems all from a centralized console. Now you can view the lifecycle of your PCs including the hardware and software you own and are using, reimage a machine with Windows 7, and deploy new applications and their associated patches directly from your own desk from one console. Numara FootPrints Desktop Management solution With the increased focus on cost reduction and doing more with less, organizations need a comprehensive approach that centralizes desktop administration and gives administrators the control they need to manage, support and secure desktops without using multiple vendors point solutions to address the everyday desktop management challenges. With FootPrints Desktop Management solution you can reduce the cost and complexity of managing desktops and servers by enabling administrators to remotely inventory assets, deploy patches and support end-user desktop issues remotely from one location. FootPrints Desktop Management gives administrators the integrated control they need to reduce the total cost of desktop/server ownership and increase the productivity of users and the IT department. Our solution helps you to manage and control end-user PC issues and ensures you are no longer wasting your IT budget and key resources on overblown enterprise platform solutions you really don t need. Numara FootPrints Security & Compliance Management solution IT security entails more than just securing the network perimeter from external hackers. A reactive approach to network security can fall foul of internal errors or malicious activity. Organizations need a far-reaching approach to ensure that the network is always secure, always available and always compliant with internal/external regulations. Reduce the risk and difficulty associated with securing the network with a comprehensive solution to help you centralize, automate and control your end-point protection strategies. Detect vulnerabilities, weigh security threats, set proactive measures and take action all from a centralized console to mitigate risk, demonstrate compliance and avoid unwanted expenses. If you are looking to protect your business, reduce risk and maintain compliance; FootPrints Security and Compliance solution provides a centralized and proactive solution that helps you prevent security weaknesses, enforce policy requirements and avoid costly fines. Learn more about Numara Software products and solutions. Visit us at

6 The freedom to simply... choose a deployment model that fits your business SaaS Only you know what will best suit your business needs. That s why Numara Software offers the widest possible choice of deployment models. All of the FootPrints family of products and solutions are available as a traditional perpetual license, as a hosted service, or as a SaaS model. But, that s not all. You can change your mind. Our experience in serving our customers has provided us with a unique insight into how businesses adapt and evolve. Being tied to one deployment model is not conducive to today s fast-paced business environment. Flexibility is key. Numara s deployment model gives you the freedom to choose what is best for your business. You may decide to start with a SaaS delivery model, but later decide to purchase the software, or vice versa. No problem you can change your mind your investment is protected and the choice is yours. FootPrints products may also be purchased individually or as part of a fully integrated range of solutions. Each product automates and streamlines a specific IT challenge to help you reduce costs and improve service levels. Numara FootPrints family Automate response and resolution efforts by implementing a defined plan for restoring normal service operations as quickly as possible to minimize the impact on your business. Avoid recurring incidents, minimize impact and eliminate unplanned downtime with proactive problem management. Minimize the risk of changes to the IT infrastructure with defined change management processes that automate approval procedures. Maximize efficiencies, bridge IT and business silos, ensure configuration compliance and speed up problem solving. Improve customer relations with an actionable view of the services you offer, and allow customers to select the service that meets their business needs 24/7. Automate complex inventory tracking and receive accurate, current and complete asset intelligence to help guide investment decisions, reduce manual processes and maintain compliance. Securely manage routine desktop management tasks with administrators being able to detect, diagnose and resolve PC issues without leaving their desk. Quickly and reliably install or remove software applications, application upgrades, system and security configurations, and Windows operating systems from a central console without disruption to the end-user. Centrally assess, manage, deploy and report on patches across diverse IT environments ensuring that your systems are secure, and the integrity of your business is never compromised. Assess exposure risk, detect weaknesses and then remediate known vulnerabilities such as abnormal usage, buffer overflow, misconfigurations and so on, and prevent unplanned service interruptions and enhance security across the network. Reduce the hassle of monitoring IT assets and defining policies and provide auditors with records of compliance levels from a centralized console. Lower energy bills and reduce the environmental footprint associated with PC energy consumption and easily establish ROI/TCO with granular power management settings. Simplify the migration of all user data and personalities, including desktop layout, metadata, drive mappings, customized settings, and file/folder structure, with a GUI-based, automated solution that helps maintain productivity levels and lower post-migration support costs.

7 Overview The freedom to simply... change and integrate processes Other vendors offer a range of solutions, all providing IT management capabilities with varying levels of integration. However, very few of them deliver on the real-life needs of IT management as they are not designed to work together from a process perspective. There may be data feeds connecting these technologies, but there is very little process integration. Process integration is something that is encouraged with compliance regulations and best practice standards, such as the Information Technology Infrastructure Library (ITIL). Demonstrating and achieving compliance can be a daunting task that requires documented processes, comprehensive controls and use of multiple resources, including extensive effort from IT and support operations. Taking a proactive approach and having an effective service management strategy will help eliminate manual and decentralized tracking processes, which are time-consuming and often inaccurate. Thousands of organizations around the world have adopted ITIL s philosophies and guidelines to improve their service management and IT operations processes. The FootPrints family of products and solutions is designed to deliver true process integration. An integrated approach to Change, Configuration and Desktop Management solutions is a proven method for automating and controlling changes throughout your organization. You will establish internal controls, ensure that all changes to the infrastructure are audited and keep track of every action taken with a complete audit trail. Our flexible solution reduces the time required to resolve incidents, problems and change requests, while increasing accuracy and improving visibility of changes and their potential impact. Numara provides joined-up processes that are intuitive, easy to use and deliver a very positive experience for your IT staff and, ultimately, your customers. Working as one and using core services By choosing our solutions, you will enjoy the rich integration benefits of the FootPrints family. All our products and solutions are designed to work with many third-party applications. All our products and solutions integrate and provide a rich framework of core services No matter what service issue you are trying to resolve...we have the solution Learn more about Numara Software products and solutions. Visit us at

8 Further Reading FootPrints Service Management FootPrints Lifecycle Management FootPrints Desktop Management FootPrints Security & Compliance Numara FootPrints Solutions: C O R E S E R V I C E S Numara Software Regional Offices: North America United Kingdom Germany France Spain Nordics South Africa Australia Japan Who are we? Numara Software is a leading provider of integrated IT management solutions for Desktop Management, PC Lifecycle Management, Security & Compliance, Help Desk and Service Desk. Designed to optimize IT management, Numara FootPrints and Numara Track-It! collectively support more than 50,000 customer sites and nearly 20 million IT assets worldwide. Learn more about Numara Software products and solutions. Visit us at