Fast & Furious SAP Collections Management Implementation

Transcription

1 Solutions for SAP Receivables Management Fast & Furious SAP Collections Management Implementation by Sashi Narahari Founder & CEO HighRadius 2013 HighRadius Corporation

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5 SAP Collections Management Implementation

6 Typical SAP Collections Implementation Methodology Blueprint Realization Testing Training Cutover Hyper care Requirement Gathering Fit Gap to SAP Functionality Write Functional & Technical Specifications Configuration Custom development of WRICEF Prepare System Integration Test Scripts Execute Test Scripts Prepare Training Material Move Transports Sync Customers to Business Partner Create Strategies & Groups Support User Queries Defect resolution Design Review Large WRICEF List Unit Test Plan Unit Testing Resolve defects End User Training Update Business Partner Activate Collections Management Knowledge Transfer HighRadius Corporation

7 Prior Timeline for SAP Collections Implementation Blueprint (3 Weeks) Realization (8 Weeks) Testing (5 Weeks) Training (1 Week) Cutover (1 Week) Hyper care (3 Weeks) HighRadius Corporation

8 Comparison between Prior and Fast & Furious Timelines HRC FF Blueprint Realization Testing Training Cutover Hyper Care Prior HighRadius Corporation

9 Blueprint Phase - FF Catalysts Fit Gap to business best practice Instead of Vanilla implementation, we recommend Vanilla with minimal custom development (Collections Rule, Fields on Worklist and process receivables screens) to provide optimal business benefit and ROI Blueprint templates for different industries Provide standard low value items as standard list to business team as homework to be provided without much discussion Focus on key design decisions of customer master setup, collections organization structure and collections strategies Customization prioritized based on value HighRadius Corporation

10 Realization Phase FF Catalysts All Consultants focus only on FSCM and are experts in the solution area Templates for specifications for standard custom development Reusability of ABAP code repository Templates for unit test Templates for configuration guides HighRadius Corporation

11 Typical Enhancement to Collections Worklist Custom fields added to the worklist to provide overall important information about the customer

12 Typical Enhancement to Process Receivables Screen Custom fields added to the process receivables screen to provide complete information (such as PO Number, Sales Order, Sold To etc.)

13 Typical Collection Rule for Strategy Custom collections rule to prioritize the worklist better

14 Testing Phase - FF Catalysts Templates for System Integration Testing provided to business at the beginning of realization so that it can be reviewed and revised as needed Lower testing effort due to reuse of earlier knowledge bank HighRadius Corporation

15 Training Phase - FF Catalysts Templates for training provided at the beginning of realization so that it can be reviewed and revised as needed Super/Key Users trained as part of test execution Train the trainer approach helps in implementation team to spend less time on end user training HighRadius Corporation

16 Cutover Phase - FF Catalysts Template for Cutover plan tested at many customers provide more reliability Knowledge repository of typical pitfalls during Business Partner synchronization with real data helps in anticipating and preparing the data clean up since the beginning of the project HighRadius Corporation

17 Hypercare Phase - FF Catalysts Tried and tested solutions and custom development lead to minimal defects Reduced timeline enables resources to spend time to get continuous knowledge transfer all through the project Easier transition to support team HighRadius Corporation

18 FF Key Functionality Demonstration

19 Collection Strategy Valuation Valuation of customer is les than 20% of Maximum Valuation Low Priority Valuation of customer is less than 40% of Maximum Valuation Medium Priority Valuation of customer is less than 60% of Maximum Valuation High Priority Valuation of customer is less than or greater than equal to 100% of Maximum Valuation Very High Priority HighRadius Corporation

20 Text Collections Management: Collection Strategy Collection Rules within the Collection Strategy

21 Text Collections Management: Collection Strategy Conditions within a Collection Rule

22 Text Collections Management: Collection Strategy Automatic Prioritization of Customer Work Items

23 Collections Specialist

24 Text Collections Management: Collector s Worklist Double-Click to open customer work item

25 Collections Management: Invoice Summary Default Customer Contact readily available Review open items to be collected

26 Customer Contact Outcome Promise to Pay Not Available Customer Contact Dispute Case Request additional data Request Follow up HighRadius Corporation

27 Create promise to pay on a collection call Call Customer Outcome: Promise-to-Pay

28 Call Customer Outcome: Promise-to-Pay Record promise for payment or customer contact at the invoice level

29 Collections Management: Promise-to-Pay Promise for payment has been recorded

30 Create a Follow-up reminder on specific invoices Call Customer Outcome: Create Follow-up

31 Call Customer Outcome: Create Follow-up Identify the date of the resubmission along with a Reason

32 Collections Management: Resubmission Summary of all Resubmission

33 Call Customer Outcome: Invoice Disputed Create Disputes on Invoices

34 Ability to identify details of the dispute and route it to the appropriate analyst Call Customer Outcome: Invoice Disputed

35 Collections Management: Dispute Cases Review open and closed dispute cases

36 Select invoice and enter invoice specific notes Notes Management

37 Notes Management Identify the reason of the note

38 Collections Management: Notes Summary of all Notes

39 Collections Management: Correspondence Several Correspondence Options available

40 Collections Management: Correspondence contact notes and log directly from SAP to customer

41 Collections Management: Correspondence Select the specific type of correspondence or letter to send Select a set of invoices

42 Call Customer Outcome: Call Log Record customer contact resulting in completion of the work item

43 Contact History

44 Text Collections Management: Completed Item Work item completed