Data Center Services Simplified Portfolio Education Deck

Transcription

1 Data Center Services Simplified Portfolio Education Deck 7/18/2017

2 Key Benefits (Open with why the change?) Clear and concise service options to meet your hardware needs Portfolio view more in line with competitors Smooth user experience within the configurator Customers can easily add services as needed Making Services simple to sell Higher revenue / profit through the added benefits of recommended services Foundation Essential Advanced Mission Critical (coming soon) 2

3 Lenovo Data Center Support Services We Make Easy to Choose Services Matched to Business Needs Our new, simplified services portfolio makes it easy to choose the Lenovo Services that are just right! Select the service level that fits your needs, your workloads, and your budget. All of our Services include onsite repair for even the most simple to replace parts, and our Essential and Advanced offerings protect your data at no additional cost. Fully customizable by adding optional services like software support and installation, Lenovo s Services portfolio is designed to deliver simplicity and value to meet the needs of any business. Advanced Foundation Foundation Services feature onsite, next business day response during normal business hours for service calls, including onsite installation of all replacement parts. Extend and enhance your warranty with coverage for up to five years. Essential Essential Services offer enhanced uptime for core business workloads. Featuring onsite, 4-hour response time 24 hours per day, 7 days per week, Lenovo technicians will install all replacement parts onsite. Data security protection with Your Drive, Your Data is included. Services can be purchased for periods up to five years. Advanced Services maximize uptime for critical workloads and applications. Advanced Services offer all the features of our Essential Services with the addition of rapid, 2-hour onsite response times, 24 hours per day, 7 days per week. Advanced Services are available for terms up to five years. Additional services can be added including Hardware Installation and Enterprise Software Support. Additional recommended optional services include Hardware Installation, Enterprise Server Software Support and YourDrive YourData. Recommended additional services include Hardware Installation and Enterprise Software Support. Future Offering - 2H Hour Committed Service Repair Future Offering - 2H Hour Committed Service Repair 3

4 Simplified Portfolio Services Base Warranty 9x5 Next Business Day Onsite (CRU/FRU Mix) (CRU Parts Shipped, FRU Onsite Tech Dispatch) 1 Year or 3 Years Coverage Depending on Machine Type Foundation Essential Advanced Upgrades + Extensions Upgrade your base warranty and extend support of your systems. 9x5 Next Business Day Response CRU/FRU Onsite Tech. Dispatch Best choice for systems where maximum uptime is essential to the business. 24x7 4 Hour Response CRU/FRU Onsite Tech. Dispatch Includes YourDrive YourData Robust coverage for systems supporting workloads that are mission critical to the business. 24x7 2 Hour Response CRU/FRU Onsite Tech. Dispatch Includes YourDrive YourData Extend coverage up to 5 years 1 and 2 year Post Warranty Options Extend coverage up to 5 years 1 and 2 year Post Warranty Options Extend coverage up to 5 years 1 and 2 year Post Warranty Options Recommended Add-On Services YourDrive YourData Enterprise Software Support (ESS) Hardware Installation Enterprise Software Support (ESS) Hardware Installation Enterprise Software Support (ESS) Hardware Installation Remember YourDrive YourData includes HDDs, SSDs, and RAM modules 4

5 GOOD BETTER BEST Competitive View Simplified Portfolio brings Lenovo more in line with competitors services grouping HP Foundation Care DELL Basic HW Support Lenovo Simplified Portfolio Call to Repair (6 Hr Response) Mission Critical (2 Hr Response) (Contract Only) Advanced (2 Hr Response) 24x7 (4 Hr Response) Mission Critical (4 Hr Response) Essential (4 Hr Response) NBD NBD Foundation (NBD) Service response times are not guaranteed; best-effort only 5

6 Configurator Experience Current Portfolio View Simplified Portfolio View 6

7 Services main page view 7

8 Choosing the Right Services in the Configurator Customer can select only one service bundle from the available service bundles When customer selects a service from the Foundation bundle, the configurator displays the Essential Services bundle to the customer as an upgrade option If the customer changes their selection from the Foundation bundle to the Essential bundle, a confirmation message will be displayed The configurator will filter and display only the recommended services that are applicable to the selected services bundle Example: If the user selects one year of service, the system should only display one year of the applicable recommended services 8

9 Foundation Services 9

10 Foundation Services w YDYD 10

11 Essential Services 11

12 Advanced Services 12

13 Hardware CTO with LESC Services Tab This CTO view is used by LESC Non-Integrated users, China LMS users, and LBP Integrated users. LESC Services Look and Feel Simplified Portfolio (PN reduction) Classification by Foundation, Essential, Advanced (Description Only) 2016 Lenovo Internal. All rights reserved. 13

14 Current to New Simplified Portfolio Mapping Understand current services to new Simplified Portfolio Services options Service Base Warranty (1 or 3 years) Base Warranty Extension Current Description 9x5 Next Business Day Onsite (CRU/FRU Mix aka Parts Delivered) Extend base warranty (CRU/FRU mix aka Parts Delivered) coverage from 3 to 5 years 9x5, Technician Installed, Next Business Day New Simplified Portfolio Description 9x5 Next Business Day Onsite (CRU/FRU Mix) No Longer Available Must choose a Warranty Upgrade Option Foundation Service, Next Business Day Response Warranty Upgrade Options (3, 4 or 5 years) 9x5, Technician Installed, 4 Hour Response Time 24x7, Technician Installed, Next Business Day 24x7, Technician Installed, 4 Hour Response Time No Longer Available No Longer Available Essential Service, 24x7 4 Hour Response 24x7, Technician Installed, 2 Hour Response Time Advanced Service, 24x7 2 Hour Response ESS Multi-OS, Multi-Apps, or Multi-OS and Apps Multi-OS or Multi-OS and Apps Copyright 2016 Lenovo. All rights reserved. 14

15 Simplified Portfolio-Configurator display of services PNs Display in LESC Services for products Broadwell (March 2016) to present : (Harmonized portfolio) Current 7 digit PNs that match the Simplified Portfolio set-up (for example 3yr 24x7x4hr +YDYD) will be renamed to Simplified Portfolio Branding (Foundation, Essential, Advanced) and assigned the right categories to become visible in LESC PNs will match the Purley Simplified Portfolio set-up exactly. The only difference is 7 digit PNs used instead of 10. Currently available PNs that don t match the Simplified Portfolio set-up (for example 3yr 9x5x4hr) won t be visible in LESC anymore, however they remain orderable in CRM All currently available PNs remain orderable in CRM Services for products older than Broadwell (March 2016): (Pre-harmonized PNs) Current PNs that match the Simplified Portfolio the closest will be assigned the Simplified categories which will make them visible in LESC but PN description won t be changed. For example: 3yr 24x7x4hr response = PN will appear under Essential category but PN description wont be renamed Essential since it it s not bundled with YDYD 3yr 24x7x2hr response = PN will appear under Advanced category but PN description won t be renamed Advanced since it s not bundled with YDYD This solution is not perfect but it allows services to be visible in LESC instead of no services options offered in the configurator. The current PN descriptions will remain as they currently are. No rebranding of PN description will keep the marketing message of the Simplified Portfolio clear and simple. All other PNs that are currently available and won t get new categories won t be visible in LESC but remain orderable in CRM. Display in other configurators (SSCT, X-Config, PSAT) Currently existing categories will remain. Purley services will appear under WAMO and PW categories but will have Simplified Portfolio naming All other services PNs remain as they are today 15

16 Frequently Asked Questions Question: How will pre-broadwell hardware services be displayed in the configurator tools? Answer: The services for the Broadwell and pre-broadwell systems that map to the simplified portfolio categories will display the new Simplified Portfolio naming with the current valid 7-digit part numbers. The part numbers that do not map to the simplified portfolio categories will be hidden in the configurator, but will be available for ordering in LICRM. The LPN PNs that do not map to the simplified portfolio can be referenced in the WAMO files located on Lenovo Partner Network (LPN): Question: Can the entire list of services part numbers be downloaded from configurator using the download catalog function? Answer: Only those PNs that are in the configurator can be downloaded using the catalog function. For North America, please refer to the NA WAMO file for a complete list of service part numbers. Question: Will Post Warranty part numbers be available to add to hardware configurations created in the configurator tools? Answer: Yes, Post Warranty part numbers will be available in the configurator tools. 16

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