The independent mobile enterprise specialists

Transcription

1 The independent mobile enterprise specialists

2 PAGE TWO PAGE THREE Contents Our philosophy 4 Software 6 Mobile Connect TM bringing applications to life 6 Software apps off-the-shelf 8 Bespoke software apps 8 Hardware 10 Controlling your mobile devices with Enterprise Mobility Management 10 Hardware evaluation 12 eshop 12 Managed Services 14 Our services 16 Our clients 18

3 PAGE FOUR PAGE FIVE Transform your operations with solutions designed for you Spirit Data Capture specialises in sourcing, developing and deploying mobile enterprise solutions for a wide range of markets. Our aim is to make your supply chain operations more efficient, more productive and more profitable. Our philosophy Our priority is helping you to find the solution that meets your needs and then implementing and supporting it. Three key pillars Our whole service is based on three key pillars: Our client base includes organisations of all sizes, from industry, commerce and government. We provide everything you need for your mobile enterprise from small solutions through to comprehensive deployments. And we don t stop there. Our experts will help you at every stage of the mobile enterprise lifecycle from concept and design through to end of life, and including installation, management and support. Our experienced consultants will guide and advise you at every stage of the process and beyond. We re committed to helping you to get the very most out of your mobile enterprise solution. Software Hardware Managed Services MDM mobile device management EMM enterprise mobile management UEM unified environment management (for everything light bulbs, fridges, heating as well as devices etc.)

4 PAGE SIX PAGE SEVEN Software applications streamline your processes Software is a vital element of Spirit s complete mobile enterprise solutions. The right software will ensure that your mobile applications are as streamlined, effective and efficient as possible. We develop both bespoke and off-the-shelf software for a wide range of mobile applications. Mobile Connect TM bringing applications to life Mobile Connect is our flagship platform, used as the basis for all our apps. It s a highly scalable, feature-rich solution for businesses of all sizes and many different markets. It consists of a wide array of generic, re-usable modules, apps and dashboard components. We ll help you to find the best possible combination of modules for your needs. Mobile Connect is device- and platform-agnostic and supports all types of handheld devices running Windows Embedded, Windows UWP, Android or ios operating systems. It can therefore be used with different devices in different parts of your business. It can be standalone or hosted and can be customised to meet your specific needs. Mobile Connect uses tried and tested technologies and is developed and supported using methodologies such as Scrum, Agile, ITIL and Prince. Mobile Connect enables you to: Deploy a wide range of mobile apps quickly and easily Streamline your processes and optimise the efficiency of your mobile workers Save time and money whilst boosting your productivity It will help you with: Improved decision making through back-end traceability and full, real-time reporting Increased security Mobile Connect includes sophisticated user, server and data security Enhanced financial control from shorter billing cycles Key benefits Mobile Connect offers users a wide range of benefits: Cost-effectiveness. Items such as sat nav, phone and Internet access are now all available on a single device. You ll also discover new ways of analysing and using the data you capture. Ultimately, Mobile Connect will save you time, money and trouble whilst enhancing your performance, productivity and profitability. Versatility. Our platform supports both consumer and rugged devices, including those with Android, ios and Windows systems. You can choose the specific apps or modules you need for your business. And our solution is fully supported throughout its lifecycle. Future-proofed. With Mobile Connect, you can upgrade your devices, migrate to different business systems, use different networks and change your business processes. This will save you both time and money over the solution s lifecycle. Sophistication. Mobile Connect supports the latest mobility and communications technologies. Workers can access the information they need in the field, helping you to gain maximum value from your enterprise systems. Efficiency. Our streamlined paperless processes improves the speed and accuracy of information exchange with field-based users. This reduces non-essential activities, such as unnecessary travel, hunting for information etc., leading to fuel savings, reduced carbon emissions and lower operating costs.

5 PAGE EIGHT PAGE NINE Software applications Software apps We have a wide range of software development skills and extensive experience in developing both off-the-shelf solutions and bespoke software apps. Whatever your needs, we ll strive to provide or develop a solution that s right for you. Mobile Connect can be used for many different mobile service apps, from route management, task scheduling and service order assignment through to issuing invoices, warranty repair, customer signature capture and asset management. 1) Off-the-shelf apps Our versatile off-the-shelf apps include: Electronic Proof of Delivery (epod) Our epod app s capabilities include warehousing, vehicle inspections, task management, deliveries, return to depot and customer surveys. It will: Deliver accurate proof of delivery and collection in real time, so you can bill customers quickly and with confidence Reduce human error and enable you to resolve any invoice disputes Integrate with your existing systems, using web services or file import / export epod in the Last Mile This app can make the difference between failure and success at the critical final stage of delivery, when local companies take over from a nationwide distributor. It will: Improve the reliability, efficiency, speed and consistent quality of deliveries Enhance the accuracy of delivery data, increasing customer satisfaction Reduce manual errors, false claims and customer complaints Inspections Our Inspections app automates many inspection processes. It ensures high-quality, accurate and reliable results, as all inspectors use the same forms and standards. It will: Enable you to conduct inspections rapidly, using predetermined standards Provide a completely paperless system so that you can rapidly identify any issues and actions that need to be taken Minimise input errors and eliminate the need for double entries Field Sales If you re selling your products directly from your vans in the field, this app will track your sales and integrate that information into your company s systems. It s designed to: Provide you with a completely paperless system, which reduces errors and increases efficiency by minimising the time taken to process each transaction Be easy to use, as the app is driven by drop-down menus Provide real-time information, as the data can be instantly uploaded over the air Field Service For workers in the field, this app ensures that the right tasks are carried out in the right order or that the right product gets to the right place on time. It will: Streamline all aspects of delivery operation or field tasks Ensure that drivers take the fastest, most logical and most convenient route when going to a task or delivering products, saving you time and money Be easy to use, with a clear graphical user interface 2) Bespoke apps We can build apps that are customised to meet your specific needs, using a range of individual modules. These include: Integration This module can integrate with your back-end system, using API, web services or file import / export. It can also integrate with your devices to ensure that any peripherals (such as barcode scanner, camera and GPS) are fully effective. Communications This can be used to manage the mobile device s SIM card or Wifi, or for Ethernet with batch communications. Device activities. Various modules fit into this category, including: GPS, satnav, job management, task management, asset management, goods receipt, picking and packing, cross-docks, stock control, vehicle checks, customer surveys, mobile printing, RFID, lone worker, scanning, camera and signature capture. Web-based dashboard The intuitive interface enables you to create and assign new tasks, produce key reports, monitor progress and interact with users in the field. The dashboard administers the whole system, including the device modules, user management, performance graphs and charts, tracking and reporting, and the web-based elements of job, task and asset management, stock control and vehicle checks. In summary, Mobile Connect can be used for any mobile application in any part of a business. It offers a very low total cost of ownership and a high return on investment. It enables your employees to have access to key business information, whenever and wherever they need it the most. Please contact us to find out more about how Mobile Connect could meet your specific business needs.

6 PAGE TEN PAGE ELEVEN Hardware the right product for your needs We work with the world s leading enterprise mobility manufacturers as an accredited hardware supplier. Because we re vendor-independent, we can source and offer you the most effective products for your needs and budget. These include: rugged PDAs; rugged tablets and mobile computers; barcode scanners and linear imagers (corded and cordless); barcode verifiers; RFID terminals; printers (mobile, desktop and industrial); and the wireless infrastructure We provide technical support for all of the products we supply and we re also an Authorised Service Centre for several manufacturers. Controlling your mobile devices with Enterprise Mobility Management (EMM) If you want your mobile devices to provide you with improvements in efficiency, customer service and future cost savings, they must be managed properly. This means the effective management, support and security of evolving mobile field forces across diverse network topologies. Enterprise Mobility Management (also known as mobile device management or MDM) is invaluable if you: Have a high number of geographically dispersed remote or field workers who use mobile devices. Need to monitor and track the devices and upload software or data remotely, across a diverse range of networks. Want your mobile devices to boost your efficiency, customer service and future cost savings whilst keeping your support costs as low as possible. Spirit provides a comprehensive EMM service. We can carry out upgrades, provide training and consultancy, and even host your EMM package for you. EMM works with many different types of mobile devices, from consumer-based units through to rugged devices in the field. Key features and benefits Our flagship EMM solution is MobiControl, the UK s leading EMM product from SOTI. We therefore have our own certified SOTI engineers to help you. MobiControl s comprehensive capabilities include: Asset management You can now monitor your mobile devices easily and instantly, enabling you to identify devices and track their status. Device provisioning Software applications, updates and data can be deployed to your remote mobile computers in real time, over the air. Security MobiControl secures your devices against theft and unauthorised access and also ensures secure data transmission, minimising the chance of data being lost. Data synchronisation EMM enables you to synchronise files and folders (either on an ad hoc or scheduled basis) between your devices and a server. Location services With EMM, you can locate, track and gather information on your GPS-enabled devices. Diagnostics and helpdesk tools Our tools enable you to carry out diagnostics of remote devices and rapidly identify potential issues. We provide powerful remote control and helpdesk tools for efficient diagnosis and problem fixing. Alerts and report These enable you to carry out detailed analysis of your mobile devices and of their performance in the field. Telecom expense management Track and manage voice and data and use thresholds to trigger notifications or apply restrictions on the device. The benefits of EMM include: Higher productivity Through minimised downtime; increased user adoption; reduced training and support time; and automated processes. Time savings EMM enables tasks such as application upgrades to be carried out remotely. The software also provides rapid access to a full asset history. Cost savings Through a reduced need for multiple support teams to maintain your mobile deployment. EMM takes control of wireless expenses.

7 PAGE TWELVE PAGE THIRTEEN Hardware Added value from Spirit Our in-depth understanding of mobile solutions enables us to save you both time and money, by: Designing the optimum device management configuration for the maturity of your mobile solution. Installing and configuring the software needed to implement the design. Providing EMM as a service, allowing you to benefit from reduced set-up costs and rapid, ongoing support - all for an affordable monthly fee. Hosting your EMM solution in our hosted servers. This will reduce your costs and ensure that your data s secure in an ISO accredited cloud infrastructure. There are three basic levels of EMM: BYOD (bring your own device) This is for personal devices that need access to corporate data. Device management ensures that corporate data remains secure. Corporate Liable This level includes both corporately and personally owned devices that access the corporate network. The EMM solution configures devices to optimise security. Enterprise For increasing efficiency beyond data access and configurations. You can fully secure your devices against theft or loss and can carry out factory resets remotely to ensure that your data doesn t get into the wrong hands. Hardware evaluation We can offer you evaluation products from most manufacturers so that you can try a product before buying. We d also be happy to arrange a demonstration or for you to meet a manufacturer to discuss their products in more detail. Our team has regular training sessions to cover all aspects of the manufacturers products including sales, technical support, software development and customer service. Comparison charts We publish a range of comparison charts on PDAs, tablets and scanners. You can see them all at hardware. Repair and End of Life management Our repair services will help to minimise the likelihood of downtime on your equipment, saving you time, money and trouble. And when your solution reaches the end of its life, we can help you by refurbishing, replacing or decommissioning your out-of-service devices. eshop If you re interested in any particular devices or would just like to see the wealth of products we can provide, please visit our eshop at spiritdatacaptureshop.co.uk. at your side

8 PAGE FOURTEEN PAGE FIFTEEN Managed Services enjoy end-to-end support Addressing the complete lifecycle Our range of Managed Services includes: An end-to-end support package, tailored to meet your specific needs A highly-personalised service offering, designed to give you peace of mind Access to our highly-trained experts, along with quarterly service reviews In addition, you can benefit from our feature-rich automated reporting capabilities and the management of third parties and manufacturers. Our services range from provisioning, installation and training through to complete end user support. We re able to engage with our customers at any and all stages of the mobile enterprise lifecycle: Complete care We ve developed a range of Customer Care Services. These have been designed to: Ensure that everything runs as smoothly as possible whether you re implementing a one-off project or a comprehensive solution. Provide you with all the support you need, throughout the lifecycle of your mobility solution. Ensure that the benefits of your investment are maximised. And here are just a few of the benefits: We help to make business continuity more affordable for smaller organisations. Our instant support, repairs and replacement minimise time lost in the field. We ensure that your day-to-day operations run reliably, effectively and efficiently. Why use our Managed Services? Here are various reasons why and how you can benefit from our Managed Services: Expert specialist help: you won t need extra expensive resources in your IT department- and we ll ensure that the benefits of your investment are maximised. Outsourcing your needs to us leaves you free to focus on critical business issues. A lower Total Cost of Ownership (TCO) of your mobile enterprise and we ll help you to plan your capacity to meet seasonal peaks in demand. Guaranteed SLAs that ensure that you receive value for money. A future-proofed mobile enterprise infrastructure we ll help you to plan ahead by showing you how to future-proof your mobile enterprise infrastructure.. Complete support Our Managed Services Team is a group of trained experts who will provide end-to-end support for your solutions. Our tailoring options enable you to have an out-of-the-box or bespoke service, including comprehensive support for every aspect of your mobility solution. This ranges from training, provisioning and installation through to complete end user support. Our standards Spirit is ISO 9001:2008 accredited and our data centre servers are accredited to ISO We use tried and tested professional standards, including ITIL, Agile, Scrum and Prince 2.

9 PAGE SIXTEEN PAGE SEVENTEEN Managed Services Our services We can engage with you and support you at any and all stages of the mobile enterprise lifecycle. Here s a brief overview of our many services: Consultancy we ll help you to understand how a mobile IT solution can affect your bottom line and how you can use new work practices to maximise your investment. We ll also provide the relevant training and reviews. Project management our service enables you to benefit from our extensive experience in delivering enterprise mobility solutions. We also offer a Business Continuity and Disaster Recovery service. Enterprise Mobility Management (EMM) by using SOTI s MobiControl (the UK s leading EMM product) to manage your mobile devices, you can boost your efficiency, customer service and future cost savings. Download our EMM brochure. Infrastructure services we can offer you expert advice and help on the deployment, management and support of your wireless solution. Provisioning we provide a comprehensive software installation and hardware configuration service for mobile data capture devices so that they re ready for use by your field workers. Download the Provisioning Datasheeton our website. Vehicle installation services our specialist service will mount your mobile computer hardware in your vehicles (e.g. vans or fork-lift trucks). Training services these include programmes designed for technical personnel, operators and supervisors, as well as helpdesk personnel. Download the Training Services Brochure on our website. Managed helpdesk this includes remote and onsite support and optional onsite engineer visits, as well as a self-service portal. We offer four support packages (Platinum, Gold, Silver and Bronze) and a range of Managed Service Bundles. Solution review an occasional review of your solution will ensure that it remains as efficient and effective as possible. End of Life management when your devices reach the end of their stated working life, we can help you to control your costs through repair, refurbishing or decommissioning and buying back your old units. If you d like to know more about our Managed Services, please give us a call.

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11 Spirit specialises in delivering innovative and cost effective business mobility solutions across many industries. If you would like further advice, please contact us now on Cert. No QMS-001 ISO 9001:2008