Nessis Video AME (Thank you)

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2 Nessis We have been working in Manufacturing industries for 30 years building and managing SOP s Our team assist in eliminating the barriers between silo s to allow for an integrated solution for our clients Hope to share some of our knowledge and tools with you tonight Video AME (Thank you)

3 Why are SOP s important? Standard Operating Procedures (SOPs) are essential to all organizations. They provide structure and a system to follow to achieve the goals of the organization. Today, the rapidly changing world of technology has given organizations the opportunity to enhance communication and transfer knowledge by new means that are often beyond our wildest dreams!

4 Why are SOP s important? These SOP s and Standardized Work Instructions (SWI) are designed to ensure that processes are consistent, timely and repeatable. The goal of these instructions are to: Give the customer a quality finished product. Provide consistency of the finished product. Providing a foundation for continual Improvement in your business.

5 They all needed Standard work instructions Our Customers

6 Evolution Process E automation roadmap What s changed? Global competition Business systems in the cloud (Real Time) Manual work place Automation

7 In the beginning People have always had SOPs and work instructions. These instructions were stories, drawings and teachings by our elders. We learnt how to hunt, build, invent, cook and change how things were done. In time, we learnt a language and written code to share this information.

8 Craftsmen had skills they developed over time often trained consists by a craftsman before them as an apprentice. We took the manual tasks and changed them into automated tasks. These machines were moved into factories and we learned how to use them by other people before us with the start of written instructions. These instructions became written manuals, SOPs and Work instructions (SWI). Industrial shift

9 Traditional Methods Used Today Current traditional methods used include: Word, Excel, PowerPoint, Spreadsheets The disadvantages of using traditional methods: Timely and costly to update. Becomes out of date quickly. Mostly written content making it more tedious for the user to use and find what they need. Is often a set of disorganized documentation binders which takes time to find information required. Finding personnel to update the documentation Before audits I would receive up to 75 instructions for updating and approval

10 Our Challenges Current work instructions are cumbersome, difficult to manage, control and update stops innovation process Workers struggle with definition and clarity Engineering / Quality spend too much time managing the documents Current systems have no ability to track or record. (Timing, Inputs, Rev Control &Attributes) Multi-site viewing and updating Language barriers Older population lost knowledge Staff Turn-over issues If I had only known they were retiring!!! The most dangerous Phrase we have always done it this way!!

11 Documents Mostly Used Microsoft Word - #1 1. Scope 2. Purpose 3. References 4. Definition 5. Steps Continually renumbering and moving images around Put images in a table prevents them from moving Shift and drag from the corner of an image keeps the image portion's Sharepoint, Drop Box Companies are looking for solutions to manage the information and change one central location Most are Document management systems

12 Our Vision Schedules are integrated Procedures consistently available to operators Realtime (Ipads and Wyse Terminals) 100% Operators understand and use Work Instructions Engineers focused on Productivity Solutions Systems that help them make change easier Real time modifications Changes are flowed out right away Training is immediate Validation changes are read Systems that incorporate all departmental needs Repeatable, Predictable, Reliable processes Realtime

13 Adding Real Value Management has all feedback to manage efficiently: Production flow & Bottlenecks Defect tracking Scheduling and actual status Traceability Production efficiency Operator has all information required to perform job on ONE screen: Live Schedule Visual instructions Key points Quality Alerts Changes Track defect Issue Tracking

14 3 Seconds Ready-Set Go Increased demand for more efficient and easy to use work instructions : Real Time Securely Accurately Efficiently What do you need for Assembly Instructions? a) Schedule and who.. b) Step by Step text and images c) Health and Safety d) Drawings e) Parts Lists f) Quality Alerts g) Environmental awareness h) Real time changes i) Data Collection

15 Work Instruction features (VWI) Process Management System incorporates - Lean methods Step by step Visual Work Instruction (VWI) Digital photography, 3D models or Drawings Tags to identify - Health and Safety, Quality, Environmental references

16 Better systems to manage (store) and deliver data realtime (Servers or Cloud-based storage) Ensure security to protect our IP Use of cameras (Mobile devices) Use of video to define technique Tags to identify what's important Systems to auto-pull current documents and integrate with your current systems Sharepoint MRP / SAP / Heath and Safety Real Time revision control Methods to teach us how to build instructions more effectively TWI 101 Workshop Toyota Way What do we need?

17 How The Workforce Benefits? Giving them knowledge that they can understand empowers the employee. Using words that call to action (Cut, Twist, Turn on) Engage them to help build instructions Improves employee morale, empowers employees by giving them involvement Unclear and ineffective work instructions can lead to mistakes, delays, quality issues and injuries, to name just a few negative consequences. High quality work instructions, on the other hand, are likely to result in faster manufacturing processes, quality improvements, faster and more efficient training, increased staff satisfaction with fewer disruptions. Simple steps defined by them validated by key departments and stakeholders Everyone knows who to go to in a critical time of need

18 Everyone is a photographer New Cameras are up to 1.2 Mega pixels and higher Storage is a problem Pictures only require 72 KB on the web

19 Visual Rich Media Content Today s technical documentation users process information far better when it s communicated visually. 90% of all information processed in the brain is visual. The benefits of using visuals: Visual images transmit messages faster. Visuals are remembered in our long-term memory. They improve comprehension by bringing necessary context to a step, eliminating problematic jargon, contextual misinterpretations and guesswork Allows for more accurate instructions. Increases employee team engagement. Pre-Clean the area to ensure focus on what s required Eliminate Visual Noise

20 When are Video s valuable? Small video s are very effective to show techniques but create lots of data.. Cloud based systems are allowing for External storage and reducing internal costs Handbrake and Adobe Encoder (Batch compression) for file compression to increase speed and reduce storage space Vimeo is an application that allows storage in the cloud Public or private (Only)

21 Hardware and Security What unit would be the best solution? What is cloud technology and what does it all mean? How do I deal with security issues? Will it stand up to the manufacturing environment? Make sure you do your homework!! Apple I-Pad Apps Samsung Galaxy (Android)

22 Benefits of Visual SOP s Visuals result in a 55% increase of memory retention. How Does Standard work Save Me Money? By standardizing processes, accuracy can increase by up to 150% and dramatically reduce training time resulting in significant ROI. Direct Benefits of Real Time systems Customized To Every Process Breaks Language Barriers Instant Implementation Reduced Labour Time Global Access SOP s anywhere anytime! Training made simple.. Lean SOP s Green Business Solution (Paperless) Reduced Training Time Increased Efficiency Integration to other Systems

23 Change is now Technology! Most people have the ability to use technology to make VWIs Good cameras are affordable to own and easy to use, plus quality is now very good. Mobile electronics like smart phones, tablets, and laptops make it more accessible. Small devices can replace the bulky, disorganized documentation binders we ve all grown accustomed to. Indeed, mobile devices are ushering in the age of paperless documentation, cutting printing costs, and making documentation more accessible. Great software is available and often free or low cost, making it easy to use, affordable and gives the ability to create excellent documentation (Snagit, Snipit). Iphones cropping tool Social media can help with images, info-graphics Google Images, Presenter media Allows for real-time solutions Adobe Acrobat Pro DC Signatures - Traceability

24 Online Now Technology is being used to provide work instructions are to everyone. The Web - Google, Pinterest, info-graphics - Video - who has looked something up on YouTube Software is in the Cloud accounting, CRM 360 degree tours of houses for sale online Podcasts Video games Flight simulation Drones

25 Building Lean Instructions Please contact us if we can help you get going on the path to Lean SOP s and operational management tools Our clients believe the use of technology creates a differentiator for them in the marketplace. AME ( both on the same path - to provide effective training and system delivery to create value to our customers and Stakeholders. Thank you for your time tonight Kathleen Niles (President) kniles@nessis.ca