DBEST (BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co.,Ltd. DBEST (BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co., Ltd. Company Presentation

Transcription

1 DBEST (BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co.,Ltd. DBEST (BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co., Ltd. Company Presentation Beijing November 2014

2 DBEST A sustainable partnership to develop and provide individual services and solutions for its clients Three partners one joint vision Enter the Chinese market, the upcoming leading economy of the world SLC 25 % BITCC 35 % BFM 40 % Develop leading position in the Chinese market for integrated facility management Joined access to three different client bases: Siemens Chinese publics International clients Provide tools, processes and governance for future clients Establish scalable core for steep and sustainable growth DBEST (Beijing) Facility Technology Management Co. Ltd. Page 2

3 DBEST combines the unique expertise of the 3 partners and takes advantage of synergies to develop and offer new solutions to its clients = >3 DBEST(BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co.,Ltd. Page 3

4 Administration DBEST offers lean vertical and horizontal key account structure for fast communications Organization structure Management Office Operation Service Center / Business Support Head of Operation Beijing Head of Operation Shanghai Site I Site II Site III Site Manager Site Manager Site Manager Hard Service Manager Soft Services Manager Hard Service Manager Soft Services Manager Branches Site Manager DBEST (Beijing) Facility Technology Management Co. Ltd. Page 4

5 An extensive self-performance range as well as professionally managed subcontractors is essential for ensuring high-quality services for ambitious and quality-conscious clients Management Overall management & coordination Key account management Financial management EHS management Quality Management & Quality Assurance Documentation and reporting system Running a web-based MIS Contractor/ relationship management Building Management Site management Energy controlling/ monitoring Use, maintain and update operations management tool (CAFM) Optimizations Helpdesk Budgeting Communication with governing bodies Service response time Maintenance Preventive & corrective maintenance Statutory compliance maintenance Operations optimization Warranty management Small projects management Refurbishments MAC projects (Move, Add & Changes) Liabilities management Security Security Locking management Access card management Cleaning Cleaning Pantry/water services Services Postage services Reception Conference room management Hospitality Print / copy Car parking Laundry services Visitor tours & building instruction Management of furniture VIP services Others Pest control Indoor plants maintenance Landscaping Cleaning services for outdoor facilities Winter services Waste management Signage & art management DBEST (Beijing) Facility Technology Management Co. Ltd. Page 5

6 DBEST transforms its service provision from old-fashioned building operation to a modern form of integrated facility management Advanced FM provider Yesterday Today Specification Building operation Integrated Facility Management Remuneration Model Based on Head Counts (Input oriented) Based on Service Level Agreements (Output oriented) Incentive System - Bonus-Penalty System Controlling Method Visual inspection, Complaint recording Comprehensive Performance Management via detailed Key Performance Indicators (KPIs) System & Tools Basic individual tools Integrated ERP/CAFM solution used company wide Service delivery Basic services self-performed Focus on self-delivery of technical services Savings - Innovative saving models (e.g. guaranteed year-onyear savings) Benefits Clients - DBEST staff - Transparency, Quality, Continuous improvement, Savings, Security Continuous training and improvement, standardized work processes, job safety and career in FM DBEST (Beijing) Facility Technology Management Co. Ltd. Seite 6

7 Processes Integration and detailing on German level Standard Operating Procedures are based on the German VDMA Management Procedures & Operational Procedures & Support Processes Higher transparency and creation of fact basis for more specific decisions Quality, Continuous improvement, Savings, Reliability

8 Processes & Standardized Workflows Better performance through Standard Operating Procedures (SOPs) for operational and administrative processes Comprehensive electronic ticket workflow From first request till complete resolution Measurement of response and resolution times depending on priorities for each single ticket Comprehensive landscape of all needed standard operation procedures For Soft-Services & Hard-Services & Business Support

9 Our Charging Model Service Level Agreements & KPIs No matter how many Staff are on the ground...our Customers pay for Functionality not for head-counts.

10 Introduction of DBEST in the Chinese market and the delivered services Siemens service portfolio Siemens Center Beijing (SCB I & II) Siemens Center Shanghai (SCS) Siemens Windpower Blades (SWPB) Shanghai Serviced area: Type: buildg. Services: Volume: ca. 92,000 m² (combined) Low & high rise office Integrated Facility Management ~. 24 Mio RMB/Year Serviced area: ca. 33,000 m² Type: Services: Volume: Office buildings Integrated Facility Management ~ 7 Mio RMB/Year Serviced area: ca. 19,000 m² Type: Services: Volume: Industrial Production Integrated Facility Management ~ 1.5 Mio RMB/Year DBEST(BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co.,Ltd. Page 10

11 Bilfinger reference base delivering construction services and water technology services Bilfinger references Page 11 DBEST(BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co.,Ltd.

12 Contact 卢卡斯 芬克 Lukas Funk 首席执行官 Managing Director - CEO 德贝斯特 ( 北京 ) 物业管理有限公司 DBEST(BEIJING) FACILITY TECHNOLOGY MANAGEMENT Co.,Ltd. 北京市朝阳区望京中环南路 7 号西门子北京中心邮编 : Siemens Center Beijing, No.7 South Wangjing Zhonghuan Road,Chaoyang District, Beijing, Postcode: 手机 mobile: 邮箱 lukas.funk@dbest-fm.com DBEST (Beijing) Facility Technology Management Co. Ltd. Seite 12