OSS/BSS User Group OCTOBER 23-26, 2017 MONDAY, OCTOBER 23 TUESDAY, OCTOBER 24

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1 OSS/BSS User Group OCTOBER 23-26, 2017 MONDAY, OCTOBER 23 17:30 ERICSSON ONLY SESSION Presenters: Oliver Stanojevic, Ziad Belhadj, Jessie Gabriel 18:30 1ST ATTENDEE SESSION Introduction to first-time attenders. 19:00 COCKTAIL PARTY 08:30 REGISTRATION Registration upon arrival TUESDAY, OCTOBER 24 09:00 WELCOME Presenters: Oliver Stanojevic, Ziad Belhadj, Ivo Bures 09:15 UNLOCKING THE PROMISE OF DIGITAL ECONOMY Presenter: Gard Little, IDC 10:00 CUSTOMER KEYNOTE: DIGITALIZATION WITH ERICSSON Presenter: Laurent Leboucher, Orange 10:30 PARTNER KEYNOTE: CUSTOMER JOURNEY Presenter: Rui Saraiva, ZUP 11:00 NETWORKING COFFEE BREAK 11:30 MASTERING DIGITAL TRANSFORMATION Presenters: Thao Tu, Juan Carlos Prego Perez 12:15 KEYNOTE: DIGITAL BSS TRANSFORMATION IN UKRAINE Presenter: Oleksiy Reshetnyak, Kyivstar 13:00 NETWORKING LUNCH 14:00 PANEL: EVOLVING SUPPORT SYSTEMS Presenters: Jaco Fourie (Moderator), Ericsson, Laurent Leboucher, Orange, Bouygues Telecom, STC, Oleksiy Reshetnyak, Kyivstar 14:45 OSS/BSS PORTFOLIO OVERVIEW Presenter: Ida La Spisa, Shamir Shoham 15:15 NETWORKING COFFEE BREAK

2 TUESDAY, OCTOBER 24 (CONTINUED) Revenue Management Service Management Customer Experience Management and Analytics 15:45 MULTI MEDIATION TOWARDS A DIGITAL FUTURE Presenter: Raghavendra S Chauhan AT THE TOUCH OF THE BUTTON Presenter: Fei Lou MAKE ANALYTICS DRIVEN CEM A REALITY Presenter: Michael Seeger 16:15 CHARGING SYSTEM, BSCS IX AND CBIO ROADMAP AND EVOLUTION Presenter: Marcus Karlsson ERICSSON ADAPTIVE INVENTORY ROADMAP Presenter: Derrick Mealiffe 16:45 BSS DEMO USE CASES Presenters: Kishore Kumar, Grace Bosson Werelius, Elias Blomqvist ERICSSON CATALOG MANAGER AND ERICSSON ORDER CARE ROADMAP AND PRODUCT EVOLUTION. Presenter: Rick Mallon WINNING WITH NETWORK MANAGEMENT & AUTOMATION Presenter: Peter Hjorth 17:15 REVENUE MANAGER ROADMAP AND EVOLUTION Presenter: Tommy Ottosson ORCHESTRATION PORTFOLIO UPDATE INCLUDING ROADMAPS Presenter: Hassan Iftikhar LOCATION INTELLIGENCE WITH LOCATION BASED SERVICES & EXPERT ANALYTICS Presenter: Cees Theunisse 18:00 DEMO AREA Attend demos. See sheet Demos. 20:30 DINNER 08:45 RE-CAP DAY 1 & INTRODUCTION DAY 2 Presenters: Oliver Stanojevic, Ziad Belhadj WEDNESDAY, OCTOBER 25 09:00 DIGITAL EXPECTATIONS OF THE DIGITAL CONSUMER Presenter: Andre Gualda 09:30 PANEL DISCUSSION: DIGITAL OPERATIONS TRANSFORMATION: DEALING WITH REALITY Presenters: Juan Carlos Prego Perez (moderator), Verizon: Amit Kapoor, Telekom Srbija: Irena Labrović Stanišić, Ericsson: Miroslav Markovic 10:15 NETWORKING COFFEE BREAK

3 WEDNESDAY, OCTOBER 25 (CONTINUED) Revenue Management 10:45 OPERATOR SHARING Presenters: Orange France: Mehmet Sherdan, Telia Estonia: Andreas Tarkmel Garcia, Zain: Behzad Naeem, Antel: Federico García Cirilli, AT&T: Per Treven Service Management OPERATOR SHARING Presenters: Verizon: Amit Kapoor Customer Experience Management and Analytics OPERATOR SHARING Presenters: Dr. Izumikawa, KDDI 12:15 CHARGING SYSTEM 18 AND A DEEP DIVE INTO SPECIFIC TOPIC Presenters: Jan Hellström, Karin Hoel ERICSSON CLOUD MANAGER DEEP DIVE Presenter: Jason Milner DEEP DIVE ON CUSTOMER EXPERIENCE WITH EXPERT ANALYTICS Presenter: Stefan Brodin 12:45 ERICSSON CATALOG MANAGER DEEP DIVE Presenter: Fareed Khan 13:00 NETWORKING LUNCH Revenue Management 14:15 DEEP DIVE ON BSCS AND CBIO 18 USE CASES AND FEATURES Presenters: Peter Litzén, Ralph Schubert Service Management ERICSSON ORDER CARE DEEP DIVE Presenters: Fareed Khan Customer Experience Management and Analytics ENGINEERED LOCATION INTELLIGENCE Presenter: Jeroen De Jong 14:30 ERICSSON ADAPTIVE INVENTORY VALUE & DEEP DIVE Presenter: Derrick Mealiffe 15:00 ERICSSON IN HOT SEAT ERICSSON IN HOT SEAT ERICSSON IN HOT SEAT 16:00 NETWORKING COFFEE BREAK 16:30 ERICSSON OSS/BSS FUTURE Presenter: Jan Karlsson 17:30 CUSTOMER CHAIRMAN ELECTION Presenters: Oliver Stanojevic, Ziad Belhadj 18:00 KEY TAKEAWAYS Presenters: Oliver Stanojevic, Ziad Belhadj, Ivo Bures 18:30 COCKTAIL RECEPTION

4 THURSDAY, OCTOBER 26 09:00 TOP 10 REPORT 09:30 CHARGING SYSTEM: TOP 10 10:30 NETWORKING COFFEE BREAK 10:45 CHARGING SYSTEM: TOP 10 CONTINUES 11:45 RESERVED EXTRA TIME FOR TOP 10 SESSION 12:15 END OF THE EVENT

5 Demos Mastering Digital Transformation Juan Carlos Prego Perez, Thao Tu Digital Telco Blueprint Tap into new value chains and new ways of working putting customers and digital first. Master Digital Telco transformation with six digital transformation principles underpinned by our support systems transformation portfolio and transformation accelerators. Digital Maturity Assessment Drive transformation with a Digital Maturity Assessment as a starting point, develop a Strategic Roadmap to drive a controlled Digital Transformation program leading to a new Digital Target Operating Model. Application Modernization Simplify, modernize, and manage your application landscape to a Digital, API based, Cloud architecture and DevOps way of working. Expose your legacy apps as a micro service and combine the best of both worlds. Shape and Enhance Customer Experience Stefan Brodin How to leverage actionable customer experience insights to become more data driven with Experience Centric Operations, VoLTE Insights, Service Quality Management, Online monitoring and dashboards, Proactive Customer Care and contextual insights for Customer Journey Optimization. Revenue Manager Grace Bosson Werélius, Elias Blomqvist F The Revenue Manager brings the flexibility to monetize new businesses by efficient offer creation. The demonstration shows a 5 minute product creation from idea to market deployment. Zoom into Orchestration Jason Milner Inspired by Verizon s NFV-based enterprise services use case, Orchestration of secured application and virtual IMS services. Automate VNF onboarding, service design, provisioning, configuration and policy-based assurance, spanning physical and virtual network functions in multivendor environment. Service Designer and Configuration Derrick Mealiffe, Fei Lou Network Service Designer Introducing Ericsson Service Designer, a new and innovative approach to automated service design over hybrid networks, without requiring a full-stack OSS transformation and Model driven configuration of any services (SD-WAN, FTTx, VoLTE) Ericsson Dynamic Activation Demonstrate how to use Ericsson Dynamic Activation to configure any services (SD-WAN, FTTx, VoLTE) quickly using model driven configuration Engage with Digital Services Ecosystem Frans de Rooij We are showing how operators can leverage the assets they and offer those to partners of the operator. The assets are from OSS/BSS, Core Network and include also the IOT devices (e.g. NB-IOT devices) managed and controlled by operators. This creates new value streams, increases operator relevance and enables innovation benefitting not only from operators own innovation but also from innovation done by partners.

6 Demos (continued) Network Management and Automation Karan Budhiraja We showcase our vision towards zero effort in Network Management with an extensive degree of automation in all use cases supported by Ericsson Network Manager. To accomplish this, Ericsson offers a comprehensive eco-system for closed and open loop automation including reusable automation capabilities for preventive and near real-time analytics, recommendation, decisions and execution of network changes. Products and Notifications For Me Elias Blomqvist F, Björn Björklund Personalized products and notifications are one of the key factors to build a good customer relationship. The new Notification Solution and template-driven products creation brings a whole new dimension to your customer engagements. Monetization of Location Intelligence Jeroen De Jong Demo showing the value of location intelligence to generate new revenue streams and enhance your network insights to more efficiently troubleshoot, optimize and plan your network. Digital Self Care Marco Pizzo Digital Self Care New Catalog User Experience for Marketeers Sunny Auluck Come and see the new Ericsson Catalog Manager user interface targeted at marketing & product management users. With this new user experience marketing teams will be able to make quick changes to existing product offers, create new ones by copying existing ones or create new product offers using building blocks created by IT groups. The new UI underpins the need to drive new digital product offers to market in 5 minutes not 5 months.