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1 The presentation will begin shortly. Audio will be streamed directly via your computer speakers. Enjoy the webcast!

2 Updating your Fraud Mitigation Strategy to Meet Today s Challenges A Solution Series Webinar Dottie Kennedy-Brooks Value Consultant, Value Consulting, SAP Concur Connie Hoen Director, Growth and Strategy, SAP Concur

3 Dottie Kennedy-Brooks Value Consultant

4 Why is Fraud in the Spotlight? Increase in regulations and compliance Risk to Reputation 4

5 Agenda Spend Management Strategies Typical Fraud Mitigation Strategies Updated Fraud Mitigation Best Practices How Artificial Intelligence / Machine Learning Works Questions 5

6 What we see Today Spend Management

7 What we See Today Purchase Card Travel & Expense Invoice 7

8 Best Practice Combine Spend Channels Improved user experience Supporting 1 platform rather that multiple More timely total spend reporting and analysis Ease of auditing/review 8

9 Best Practice Combine Spend Channels Improved user experience Supporting 1 platform rather that multiple More timely total spend reporting and analysis Ease of auditing/review 9

10 What we see Today Fraud Mitigation/Audit

11 Typical Fraud Mitigation Strategy 39% Average of expense reports audited 11

12 Typical Fraud Mitigation Strategies Type Description Cost/Resources/Risk 12

13 Results of the Typical Audit & Review Process Anomalies not checked Fraud is not uncovered until patterns emerge Behavioral analysis impossible 100% manual audit is cumbersome, time consuming 13

14 We Heard You! 85% insight Customers surveyed who cited a need for greater to fight fraud 14

15 Best Practices for Comprehensive Fraud Mitigation and Policy Compliance Automatically Review 100% Policy/VAT Compliance Check Receipt Substantiation / Review for legitimacy Fraud / Anomaly Pattern Detection Provide Human Context Provide Additional Policy Compliance Checks Closely Review High Risk Expenses Assist with Machine Learning Improvements 15

16 Solving the Problem Quicker reimbursement and payments Increased Efficiency through reduced processes Significant Increase in productivity for Managers/Auditors Dramatic improvement in finding mistakes/anomalies Maximum Effectiveness with Minimal resource drain Review 100% of expenses while eliminating the burden on humans to find anomalies SCALABLE 16

17 Connie Hoen Director, Growth and Strategy

18 Concur Policy Audit At Work

19 Benefits of Human Intervention Wedding Dress 19

20 Concur Detect at Work

21 Analysis of 100% of submitted expense reports 21

22 Duplicate Expenses 22

23 Anti-Bribery & Corruption 23

24 Checking for specific items Alcohol 24

25 Improving Machine Learning Champagne Vinaigrette 25

26 Fraud Mitigation & Comprehensive Policy Audit Best Practice Benefits reduced efforts than 60% more mistakes in a fraction of the time. catch more time savings of up to 90% 26

27 Find your Fit Receipt Audit Policy Audit Concur Detect Concur Detect + Policy Audit Receipt Substantiation Tax Checks Receipt Substantiation Tax Checks Policy Review Receipt Substantiation (AI) Receipt Validation (AI) Simple Policy Review (AI) Fraud & Anomaly Checks (AI) Review against external lists (AI) Receipt Substantiation (AI) Receipt Validation (AI) Tax Checks Simple Policy Review (AI) Comprehensive Human Compliance Review Fraud & Anomaly Checks (AI) Review against external lists (AI) 27

28 Questions?

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