CALLTOWER S PORTFOLIO

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1 CALLTOWER S PORTFOLIO Stay Connected. Stay Ahead. With the evolution of the telecom industry, CallTower has expanded into a hosted unified communications and collaboration solution provider; changing the way people communicate around the world. Our mission is to enable people to easily connect and get work done. C L O U D V O I C E S O L U T I O N S The support and patronage of our customers gets us out of bed in the morning and inspires us to exceed expectations. CallTower exists to enable people to easily connect to transact business communications. Since its inception in 2002, CallTower has become a leading provider of cloud-based, enterprise-class Unified Communications solutions for growing organizations worldwide. CallTower provides, integrates and supports industry-leading, cloud-based, Unified Communications and Collaboration solutions, including Cisco Unified Communications Manager, Microsoft Skype for Business, CT Cloud Voice, Office 365, Zoom Video Communications for business customers. DEDICATED CUSTOMER SERVICE Our unmatched implementation and support teams have deployed and supported thousands of users, enabling solutions around the corner and across the globe. All projects receive a designated product manager who secures a seamless implementation and training success plan. GLOBAL REACH CallTower has expanded its reach to over 70 countries with DID s / local telephone numbers internationally. Now customers can leverage their CallTower Cisco Unified Communication services, Skype for Business, external exchange integration and Contact Center solutions to provide localized services for their growing customer base.

2 CALLTOWER S PORTFOLIO // OVERVIEW ENTERPRISE QUALITY - FEATURE RICH SOLUTIONS CallTower ensures that businesses reach their full communication potential and stay competitive, with the most advanced capabilities in today s changing market climate. With easy to use business communication technology tools that support mobility, messaging, conferencing and presence management. We enhance strategic and business operational capabilities by integrating only the best unified communications suite of products. CALLTOWER S PARTNERSHIPS Partners since 2002 Cisco Premier Partner First to deploy CUCM in a private cloud Skype for Business integration Contact center integrations since 2010 Cisco certifications held: CCENT, CCNA/CCDA, CCDP/CCNP Partners since 2008 Microsoft Gold Partner Certified SPLA Partner Cloud Service Provider since 2014 Running Skype for Business servers Top 100 CSP Growth Partner 2016 Hosted PBX UC SIP-Trunking Class5 Telco Switching Geo Redundant & Carrier Grade Key integrations UC SOLUTIONS CENTER CALLTOWER S REVENUE GROWTH We are here to help! CallTower s support experts are available 24/7/365 via, phone, and chat or go to to receive an array of helpful tips giving a better understanding of how to get the most out of your CallTower services and features % Revenue Growth To replace our current system would have been $300,000 CapEx plus we were spending $25,000 monthly on calling plans. With CallTower, we invest $15,000 on our monthly recurring license model. - Anthony Lopez, Tourneau Senior Director of Technology

3 CALLTOWER S PORTFOLIO // SKYPE FOR BUSINESS CALLTOWER IS NATIVE SKYPE FOR BUSINESS Microsoft Unified Communications vision is simple, to bridge the gap between telephones and computers. Microsoft integrates telephone-based tasks such as phone calls, voic and conferencing with computer-based tasks such as documentation, spreadsheets, instant messaging, and calendars. It's streamlined and highly scalable. Magic Quadrant for Unified Communications CallTower is native Skype Not a resell or plug in like 99% of our competitors. Forrester study shows productivity increases by 17% when you use all features of Office 365 and Skype for Business. THERE IS A BETTER WAY TO COMMUNICATE CallTower Complete for Skype for Business delivers a reliable & consistent unified communications solution. It consolidates communications tools into a single, easy-to-use application for: Presence Voice Conferencing IM App Sharing Mobile SALESFORCE INTEGRATION Create new opportunities right from a Skype for Business call or IM

4 CALLTOWER S PORTFOLIO // CISCO LEVERAGE YOUR BUSINESS WITH HOSTED CISCO SOLUTIONS Magic Quadrant for Unified Communications CallTower and Cisco are ensuring businesses reach their full communication potential and stay competitive, with the most advanced capabilities in today s changing market climate. With easy to use business communication technology tools that support mobility, messaging, conferencing and presence management. As a Premier Cisco Partner, CallTower provides comprehensive license management, maintenance and delivers feature parody to an existing environment. Cisco s most innovative tools are enhanced by CallTower s hosted enterprise IP telephony solution. COLLABORATION ON YOUR OWN TERMS CallTower s Hosted Cisco solutions provides the ultimate in unified communications capabilities for all businesses no matter how small or large. Delivering a seamless user experience with high-quality, scalable web and video capabilities. Voice to Text Simultaneous Ring Contact Center Call Forward Remote Redundancy CISCO WEBEX TEAMS Now you can stay connected between meetings with virtual meeting spaces, messaging, file sharing, whiteboards, and even video calling.

5 CALLTOWER S PORTFOLIO // CT CLOUD VOICE GREAT FEATURES AND ROCK SOLID STABILITY For business customers, managing communications and increasing productivity in today s dynamic, distributed, mobile economy is extremely challenging. With CT Cloud Voice, network operators can support customers of any size to meet these challenges by quickly and reliably delivering feature-rich, high-quality, and secure business communications solutions. ACCESSION COMMUNICATOR Accession Communicator is a powerful UC application that enables carriers to extend their business telephony services directly to an end user s laptop, desktop or portable device or handset. These endpoints present the actual calling features, dial plans and outgoing caller ID of the twinned office phone. Accession is ideal for remote workers and mobile workers who are increasingly bringing their own devices (BYOD). HD Voice and Video Calling SMS texting with file sharing and presence Powerful pre-call and in-call control features Identical calling features and caller ID on all devices Applications for Windows, MacOS, ios and Android Unique network management tools and analytics COMMPORTAL FOR CT CLOUD VOICE View missed calls Listen to voic messages Manage your contacts Set up rules to route your calls Configure Voic to and Voic notification Perform many other functions

6 CALLTOWER S PORTFOLIO // CT CLOUD SIP LOWER COST, MORE FLEXIBILITY CT Cloud SIP Trunks provide one concurrent call and includes inbound usage. With features such as 911, directory listing and caller name. Our SIP DID Packages combine the most popular SIP features and provide concurrent calls equal to twice the number of DIDs. 911 NOTIFICATIONS PHONE SYSTEM COLOCATION Provides an extra level of safety and protection by notifying people in your organization via phone and when someone makes a 911 call Colocate your phone system in our data center for security and business continuity. Colocation also puts your phone system right where your SIP services are, so there s less latency and better voice quality. AUTO-ATTENDANT FOR FAIL-OVER SIP EDGE ROUTER Should your phone system fail, you can fail over to our auto-attendant in the Cloud to provide uninterrupted service to your callers. Our SIP edge routers reserve bandwidth for voice so call quality is maintained even when bandwidth utilization exceeds available capacity ROBO CALL BLOCKING SMS TEXT MESSAGING ADVANCED CALL FORWARDING CALL SCREENING CAPABILITY

7 CALLTOWER S PORTFOLIO // SYNERGY SYNERGY CISCO OR SKYPE FOR BUSINESS? DO YOU HAVE TO CHOOSE? With CallTower s Synergy Solution, you can now seamlessly integrate Cisco technology with Skype for Business. CallTower has developed interoperability between the industry s two leading solution providers, Cisco CallManager and Microsoft s Skype for Business. Synergy delivers options by enabling business to utilize existing Cisco equipment and leverage Office 365 Skype for Business technology. SEAMLESS CROSS-PLATFORM COMMUNICATION HYBRID Look up the (Skype4B) employee in the phone directory 4 digit dialing to ring Skype4B user Look up Cisco employees in their Skype4B client and call them Skype4B does not exension dial so they would dial by contact name IM and presence can be added if you go Cisco phone with Skype4B One number for both Cisco and Skype4B Use of both Cisco and Skype4B Access to both platforms to make inbound/outbound phone calls

8 CALLTOWER S PORTFOLIO // CONNECT THE UNIFIER IN UNIFIED COMMUNICATIONS CallTower Connect simplifies the set-up and management of CallTower services facilitated within one easy to use web or mobile application. Manage Cisco, Microsoft Skype for Business, and conferencing solutions interchangeably by user based within a location. CallTower Connect is the unifier in unified communications. EASE THE LOAD Corporate administrators work load will decrease as users gain access to a simplified panel where quick changes can be made without a call to support. POWER IN PERSONALIZATION UC ANALYTICS UC Analytics seamlessly provides you with granular details through CallTower Connect. You can dive into IM/Presence reporting, activity by medium and meeting type, as well as build and schedule your own reports based on your business requirements. MACD move, add, change, delete Administrators have the power to move, add, change or delete CallTower hosted services such as Cisco CallManager, Audio Conferencing and Microsoft products including: Skype for Business, Exchange, SharePoint, and Contact Center solutions. AD SYNC Active Directory (AD) Sync allows you to synchronize mulitpe AD servers at different locations and even across mulitple server forests. AD sync is on a per-company basis, but a company with many locations can have a "one-to-many" relationship with AD servers. PASSWORD SYNC Synchronize your local Active Directory passwords to CallTower s products and applications, such as CallTower Connect, Skype for Business, Jabber, Office 365, etc. HUNT GROUPS Easily distribute phone calls from a single telephone number to a group of several phone lines. AUTO ATTENDANTS Transfer incoming calls to various extensions as specified by callers, without the intervention of a human operator. Route calls to landline phones, mobile phones, VoIP devices, extensions and recordings, as well as another auto attendant.

9 CALLTOWER S PORTFOLIO // CLARITY CONNECT CONTACT CENTER SOLUTIONS MADE EASY Clarity Connect is native to Skype for Business, so it extends the functionality of Skype for Business rather than replicating it, and expanding the communication and collaboration capabilities of the platform you already have in place. This allows you to leverage your investment in Office 365 and Skype for Business while still garnering all the advantages of a cloud contact center. FEATURE HIGHLIGHTS CALL RECORDING Configure call recording to any level desired. Agents can be given the ability to start or stop recordings. Direct inbound and outbound call recording is also available for agents. WEB CHAT Enable web chat through a public facing chat client written in HTML and Javascript. It s simple to configure and deploy to any public facing website while maintaining your brand. CRM INTEGTATION Out-of-the-box integration with CRMs like Salesforce and Dynamics enables Clarity Connect to retrieve Customer and Account information. QUICK INTERACTIVE VOICE RESPONSE (IVR) TOOLS Users can easily create complex call flows in a matter of minutes. The Quick IVR module fully supports IM and Voice Sessions within a single Call Flow. QuickIVR provides greater flexibility with a single point of administration.

10 CALLTOWER S PORTFOLIO // FIVE9 ALL THE FEATURES, NONE OF THE HASSLE With the Five9 Blended VCC suite, you receive all the features and benefits you ve come to expect from on-premise contact center infrastructure systems, with none of the complexity and long deployment times. And unlike many other cloud contact center infrastructure vendors, the Five9 VCC suite is built entirely from the ground up for the cloud. They have been enhancing the platform for over 12 years, so you can take advantage of a mature product with a rich feature set. ADVANCED INTEGRATIONS Five9 is the market leader in cloud computing for contact centers, with more than 300 cloud-based integrations seamlessly incorporated into our Virtual Contact Center (VCC) platform. With this open platform in the cloud, your enterprise has a complete migration path for your contact center. You can take advantage of all the robust functionality you expect from a full-featured, sophisticated contact center plus have built-in integration capabilities for the in-house applications you need. Integration capabilities include: Cloud API s Web Connectors CRM Integrations

11 CALLTOWER S PORTFOLIO // CT CLOUD CONTACT CENTER FULL-FEATURED, POWERFUL, AND COMPLETE The CT Cloud Contact Center solution is designed to improve contact center operations by reducing IT reliance, streamlining workflow processes, simplifying training, and affecting better decisions through robust analytics. Data Center Call Center Queues Call Center Group 24/7 network monitoring Geographical survivability Automatic software updates On-demand Scalability Certified PCI DSS 3.0 SSAE 16 Quality Management Call recording (with agent notes) Screen recording with playback Live monitor, whisper, barge-in Agent & web chat logs Agent coaching & evaluation Call center queue management & virtual queuing Inbound voice queues Outbound & blended voice queues Automated call-back & click-to-call , chat, SMS, social media queues Automated threshold SMS/ alerts Workforce Management Forecasting & scheduling Schedule optimization Vacation automation & shift-trade portal Real-time adherence view & reporting Multi-skill routing CRM Integration (CTI) Agent call-flow scripting IVR integration for self service Reporting & Analytics Real-time stat display & bulletin board Real-time graphical dashboard Custom agent activities Custom multi-level dispositions Detailed call & agent statistics Scheduled reports Customized contact center reports

12 CALLTOWER S PORTFOLIO // ZOOM CONSISTENT ENTERPRISE VIDEO EXPERIENCE Start or join a meeting with crystal-clear, face-to-face video, high quality screen sharing, and instant messaging! Award-winning Zoom brings video conferencing, online meetings and group messaging into one easy-to-use application. ZOOM KEY FEATURES Meetings Video Webinar Zoom Rooms Business IM H.323/SIP Connector Developer Platform

13 CALLTOWER S PORTFOLIO // OFFICE 365 TRANSFORM THE WAY YOU DO BUSINESS Office 365 is the fastest growing commercial product in the history of Microsoft, offers productivity without boundaries. Using the familiar Office applications, you know and the power of the cloud, Office 365 lets you work virtually anywhere, anytime, across your devices. BENEFITS OF OFFICE 365 LICENSE WITH CALLTOWER Features CallTower Complete w/ Voice Business Class And Calendars Im, Online Meetings, Meeting Broadcast File Storage, Sharing, Information Discovery Office Client Apps Archiving, Rights Management, Data Loss Prevention, Encryption Pstn Conferencing Equivio Analytics For Ediscovery, Secure Attachments and Urls, Access Control Implementation, Training, Support, Device Management Cloud Pbx Call Recording Web Based Receptionist Console Contact Center

14 CALLTOWER S PORTFOLIO // NETWORK SOLUTIONS ONE-STOP-SHOP TO COMPLETE YOUR SOLUTION CallTower provides the service, manages the network upgrades and integrates the technology and applications into your business with around-the-clock monitoring by our Network Operations Centers. With a robust global network offering redundant connections through leading providers, CallTower can connect to almost any place at any time. We also provide Multi-Protocol Label Switching (MPLS), dedicated lines and global Session Initiated Protocol (SIP) Trunking all with 24x7x365 monitored services to ensure maximum uptime and available dynamic application failover. CT CLOUD BOOST Real-time applications such as voice, video, and collaboration, are increasingly taking up a larger share of network bandwidth by corporations and consumers alike. CT Cloud Boost provides local and global businesses with enterprise-grade, reliable performance for real-time applications like voice and video. It is also cloud-agnostic, enabling improved performance even when voice applications are hosted in any cloud environment. Can be Deployed Within a Week Cloud-agnostic Several Solution Options Improved Performance Global Connectivity Lower Cost REDUNDANCY SOLUTIONS MPLS & BYOB Outages and downtime cost you time and money. You deserve multiple paths to ensure 100% voice uptime. CallTower s expanded offering includes a wide range of circuit providers to offer carrier diverse flexibility and peace of mind. Today, many companies need to connect to multiple business locations. The most reliable and secure wide area network service is Multi-Protocol Label Switching (MPLS) network, a privately operated network that carefully controls connection paths between locations. Customers can also choose to maintain their own MANAGED VOICE CONTINUITY Call Delivery connections, bring your own bandwidth (BYOB) by procuring their own internet from a local service provider.

15 CALLTOWER S PORTFOLIO // FEATURE ADD-ONS With CT Cloud Fax and CT Cloud Fax Complete solutions, you can send and receive faxes within Outlook, Gmail, Apple Mail and many other systems. Customers can choose between DID numbers, Toll free numbers, unlimited inbound or unlimited inbound + outbound. Faxing is as easy as attaching a document to your and clicking send; no dedicated fax lines and no additional hardware. CT Cloud Fax Benefits: Send and receive faxes from with Outlook, Gmail, Office 365, and other systems Securely receive faxes from a local or toll-free number with SMTP over TLS. Quickly attach and send via secure via our simple client integration. Receive faxes as PDF or TIFF files. The process of evaluating all business practices and customer service levels to ensure that customers are receiving the best quality experience is crucial. Evaluating agent performance and enforcing defined quality standards for interactions are key to this effort. With CT Cloud Recording you are able to identify customer needs and expectations, and identify training needs for your team. In a UCaaS environment, there are many occasions that recording is of great value or simply required. With CT Cloud Recording you are able to record calls on-demand, or automatically from a single platform. VIDEO ROOM SOLUTIONS The marketplace has been asking for higher quality, less expensive video conferencing with a consistent user experience across all devices. Earlier this year Microsoft announced an extended partnership with Polycom that delivers a new series of video collaboration solutions purpose-built for Skype for Business unified communications. The tight integration and Video room solutions for Skype for Business are built for small huddle rooms, including mobile workforce options, to large boardrooms.

16 CALLTOWER S PORTFOLIO // LET S CONNECT THANK YOU FOR YOUR INTEREST IN CALLTOWER! To learn a little more about us, please visit our site at Let s Connect View Our Blogs Live Webinars