Business Process Modeling

Transcription

1 Business Process Modeling Project introduction Dr Eng. Anna Lamek Project notes and grading policy >>

2 7 meetings, term of our project: Tuesday (odd) 13:15-14:45 B4, room no 446 Organized classes commence on 1 Oct with an even week and last for 15 weeks (8 even weeks and 7 odd weeks) until 30 Jan See more details: 2

3 Schedule of the project Date Task Introduction to BPM IT tools Designing of organization (existing/start-up company) structure Designing od data structure / functional tree Designing EPC models Designing 2-3 major business proceses using BPMN Designing 2-3 major business proceses using BPMN (part2) Planning the business proces implementation Conclusion assessment procedure 3

4 Grading policy You will work in teams of 2-3 Students. The main goal of project is to try to create useful models of existing or start-up company and couple of its major business processes using ARIS/BPMN notation, to develop Students ability to state requirements and modeling business processes At the beginng of each class every group sholud prepare short presentation about their latest results (starting from 23rd of October, short discussion with lecturer) During last class every group will present their final results (Power Point presentation and documentation should be prepared, please don t send it by , you should prepare copy of both files for lecturer) Final Grade depends on partial grades for each phase: - Quality of your documentation: 70%. - Quality of the final presentation: 30%. Your attendance (the whole group) is obligatory. Only 1 absence is permitted To develop models it is necessary to know the theory (LECTURE/LABS dr Pietroń), students are required to familiarize themselves with the theoretical characteristics of each part of the project before they start their work 4

5 Project additional notes, office hours, important annoucements 5

6 Office hours (finally confirmed on Friday, 12th of October) B4, room no 5.13 Monday ODD 7:00-9:00 Monday EVEN 9:00-11:00 Tuesday ODD 11:00-13:00 Tuesday EVEN 13:00-15:00 PLEASE CONFIRM YOUR MEETING!! 6

7 Literature PRIMARY LITERATURE: [1] White, Stephen A, and Miers, Derek (2008 August 28). BPMN Modeling and Reference Guide. Future Strategies Inc.. ISBN [2] Debevoise, Neilson T, et. al (2008 July 4). The MicroGuide to Process Modeling in BPMN. BookSurge Publishing. ISBN [3] Briol P. (2008 April 12). BPMN, the Business Process Modeling Notation Pocket Handbook. LuLu. ISBN

8 Introduction to BPMN (with examples) Source of the presentation: Prof. Marlon Dumas materials (BPMN expert) 8

9 Dumas, La Rosa, Mendling & Reijers: Fundamentals of Business Process Management, Springer 2013

10 A business process is a chain of events, activities and decisions...involving a number of actors and objects,.triggered by a need and leading to an outcome that is of value to a customer. Examples: Order-to-Cash Plan-to-Produce Purchase-to-Pay 10

11 Business Process Management (BPM) Body of principles, methods and tools to design, analyze, execute and monitor business processes, with the aim of improving their performance. Customers Data IT systems Business Processes Employees Trading Partners IT infrastructure Suppliers 11

12 In other words Information Technology Yields Business Value Enables Process Change Yields Index Group (1982) 12

13 The BPM lifecycle Process identification Process architecture Conformance and performance insights Process discovery As-is process model Process monitoring and controlling Process analysis Executable process model Process implementation To-be process model Process redesign Insights on weaknesses and their impact 13

14 Suppliers / Partners Porter: Components of a process architecture Management Processes Core Processes Support Processes Customers / Stakeholders After Michael Porter (1985)

15 Example: process architecture Wholesaler Strategic Management Logistics Management Warehouse Management Management processes Suppliers Management Demand Management Process group Direct procurement Sales Distribution Marketing Service Core processes Finance Indirect procurement IT HR Support processes

16 Example: process architecture Insurance company Corporate Development Management processes Strategic Management Market Development Investor Relations Core processes Underwriting Management Risk Assessment & Management Marketing & Sales Policy Servicing Payments Collection and Disbursement Assets Management Claims Management Finance/ Treasury Support processes Legal/ Audit Reinsurance IT HR

17 Prioritization (aka Process Selection) 1. Importance Which processes have greatest impact on the organization s strategic objectives? 2. Health (or Dysfunction) Which processes are in deepest trouble? 3. Feasibility Which processes are most susceptible to successful process management? Prioritized process portfolio Hammer, Champy (1993)

18 Business process model Invoice handling example Finance Department ERP Invoice Report Invoice Invoice received Enter Invoice Details Check Invoice Mismatches no mismatches Post Invoice Invoice posted Senior Finance Officer Invoice DB Invoice mismatch exists Block Invoice Invoice blocked 18

19 Thank You for Your attention 19