Skipjack Payment Plug-in for QuickBooks User Guide

Transcription

1 Skipjack Payment Plug-in for QuickBooks User Guide

2 About this Document...3 Copyright Notice... 3 Publication History... 3 Documentation Conventions... 4 Obtaining Additional Information... 4 Contacting Skipjack Financial Services... 4 Who Should Use the Skipjack Payment Plug-in for QuickBooks Application... 4 Features of the Skipjack Payment Plug-in for QuickBooks Application... 5 Specifications and Requirements...6 Supported Hardware and Hardware Requirements... 6 Supported Operating Systems... 6 Supported QuickBooks Versions... 6 Supported Peripheral Devices... 6 Prerequisites for Installing and Using the Skipjack Payment Plug-in for QuickBooks... 8 Downloading and Installing the Skipjack Payment Plug-in for QuickBooks...9 Installing Skipjack Payment Plug-in for QuickBooks on your Computer... 9 Items Installed by the Skipjack Payment Plug-in for QuickBooks Installer Upgrading your Skipjack Payment Plug-in for QuickBooks Software Using the Skipjack Payment Plug-in for QuickBooks...15 Required Procedure 1: Configuring Attached Hardware REQUIRED Required Procedure 2: Entering your Skipjack Financial Services Account Credentials - REQUIRED Using the Skipjack Payment Plug-in for QuickBooks to Process Electronic Transactions Payment Processing Options within QuickBooks Processing Refunds (Blind Credits) Skipjack Payment Plug-in for QuickBooks Receipts...34 Sample Receipts Credit Card Sample Receipts Debit Card Using the Skipjack Merchant Services Register (Transaction Register)...36 Using the Skipjack Reports Manager...38 Frequently Asked Questions (FAQs)...40 Skipjack_QuickBooks_Plug-in_User_Guide_VersionD9.doc Page 2 of 46 BETA VERSION

3 About this Document This user guide is intended to be used by those who want learn how to use the Skipjack Payment Plug-in for QuickBooks (Skipjack Plug-in) to process credit card and debit card transactions from within supported QuickBooks applications. The Skipjack Payment Plug-in for QuickBooks supports swipe and non-swipe transactions for all major credit cards and Interac (PIN-based) debit cards transactions. This documentation describes how to download, install and use of the Skipjack Payment Plug-in for QuickBooks. However, this guide does not explain how to use your QuickBooks application and all of the included financial record management features that QuickBooks supports. Readers are expected to have a working knowledge of QuickBooks as it applies to their financial records and their business needs. For information about how to use your QuickBooks application and related matters, consult the QuickBooks documentation, online tutorials, and help files included with your QuickBooks application. NOTE: The QuickBooks screens and windows on your computer may appear slightly different from those screens and windows illustrated in this guide. This is a result of the Operating System, QuickBooks configuration, and Skipjack Payment Plug-in for QuickBooks settings and options and that are specific to your system. Copyright Notice 2007 Skipjack Financial Services. All rights reserved. The information contained herein is for information purposes only. Skipjack makes no warranty, expressed or implied, in this document. No part of this information may be reproduced in any form or by any means or transferred to any third party without the prior written consent of Skipjack Financial Services. Publication History Date Version Comments April 2007 Version 0.9 (Draft) Issued for internal Skipjack Financial Services review only. April 2007 Version1.0_RevD8 Issued to support the BETA VERSION of the Skipjack Payment Plug-in for QuickBooks application. April 2007 Version1.0_RevD9 Minor editorial changes, added warnings to not store credit card number information within the QuickBooks Payment Info tab fields. Page 3 of 46 BETA VERSION

4 Documentation Conventions The information contained in the Skipjack Payment Plug-in for QuickBooks User Guide uses the following text conventions where applicable. Convention Usage Example Bold text Bold Underline Blue Underline Italics Quoted text Screen and menu options Notes Emphasis Browser Elements, Fields Names, and Menu Items in bolded NOTE and TIP sections. Hyperlinks (links) to external resources on the Web. Click on these to go directly to the document or web site identified by the link. Titles of documents and articles Cross-references (clickable in online PDF version) to a location within this document click on a Swipe Card item. make sure you enter your HTML Serial Number... NOTE: You must consider the following when Never delete Settled transactions NOTE: Enter the correct value into the Amount field Visit to learn more about Skipjack Financial Services. Skipjack Payment Plug-in for QuickBooks User Guide See the About this Document section for more details. Obtaining Additional Information A complete list of resources including User Guides, Developer, and Merchant Resources, software downloads and product information can be viewed and downloaded from the Skipjack Financial Services Web site at Contacting Skipjack Financial Services If you have problems using the Skipjack Payment Plug-in for QuickBooks or have questions about its use that are not covered by this documentation, please contact Skipjack Financial Services. On the Web: Toll-Free Telephone Support Line: By support@skipjack.com Who Should Use the Skipjack Payment Plug-in for QuickBooks Application The Skipjack Payment Plug-in for QuickBooks is designed to be used by any business requiring electronic transaction processing capabilities for processing debit card and credit card transactions from within QuickBooks using the proven benefits of the Skipjack Financial Services network. Page 4 of 46 BETA VERSION

5 Features of the Skipjack Payment Plug-in for QuickBooks Application This section describes the main product features of the Skipjack Payment Plug-in for QuickBooks Application. General Features The Skipjack Payment Plug-in for QuickBooks supports both retail POS and non-retail electronic transactions. Integration with the most popular versions of QuickBooks small business and financial software packages. Supports use of Interac PIN-based debit cards and all major credit cards (Visa, MasterCard, American Express, Discover, JCB, and Diners Club) using the proven and reliable Skipjack Financial Services payment gateway. Bilingual PINpad communication and receipt printing (English or French) is read directly from the swiped card for debit transactions. Auto-swipe mode permits detection of card type used (debit or credit card) and the auto-completion of most card-specific fields for easier swipe-based transaction processing. Automatic transaction Reversals in event of network, hardware, or power failures for automatic undo of incompletely processed transactions. Fast, real-time Approvals with immediate transaction confirmation typically in less than 5 seconds. Swipe and Process feature speeds the transaction data entry and minimizes input errors. Automatic Order Number generation identifies each transaction uniquely within the Skipjack Financial Network. Peripheral Features Auto-detection of all supported and attached hardware devices for quick and easy setup. Full printer support for optional printing of Customer and Merchant receipts for each transactions using all supported Windows and specialized receipt printers. Card swipe (optional) is available for obtaining Payment card and Customer data directly from the Payment card to minimize data entry errors and speed transaction processing. Supports notification to a Customer s address (optional) for each transaction processed. Additional Skipjack Financial Services Features Supported No separate SSL certificate is required. Uses Skipjack Financial Services proven, secure, real-time Payment processing network with full Secure Sockets Layer (SSL)/HTTPS protocol protection. Skipjack Transaction Network Address Verification Service (AVS) and Card Security Code support (CVV2/CVC2/CID) helps to reduce incidences of fraud. User-defined comments may be entered and stored with each transaction and saved in the Merchant Register. Available advanced Skipjack Financial Services including: Advanced Settlement options, Recurring Payments, Credits (Refunds), and Voids (Delete) using the online, secure Merchant Register. Secure access to online Skipjack Reports Manager for detailed and powerful transaction viewing and reporting functions for all transactions processed using the Skipjack Payment Plug-in for QuickBooks. Secure online access to many other Skipjack Solutions and Products from the Skipjack Web Site at Page 5 of 46 BETA VERSION

6 Specifications and Requirements This section lists the performance and hardware specifications, supported hardware devices, and the software requirements for the Skipjack Payment Plug-in for QuickBooks. Supported Hardware and Hardware Requirements This application requires a fully functional version of a supported QuickBooks application to be installed prior to installing the Skipjack Payment Plug-in. It is assumed that your computer is operating with the minimum hardware requirements required by Intuit for each supported QuickBooks application. For information about the minimum hardware requirements of your QuickBooks application, see the QuickBooks documentation. Supported Operating Systems The Skipjack Payment Plug-in for QuickBooks has been tested to operate with the following operating systems: Microsoft Windows 2000 Microsoft Windows 2003 Server Microsoft Windows XP Microsoft Windows Vista Supported QuickBooks Versions The Skipjack Payment Plug-in for QuickBooks has been tested with the following QuickBooks versions QuickBooks Professional (USA Version) QuickBooks Professional (Canadian Version) QuickBooks Premier (USA Version) QuickBooks Premier (Canadian Version) For information about these QuickBooks application, visit the Intuit Web site at: Supported Peripheral Devices The following (optional) hardware devices are supported by the Skipjack Payment Plug-in for QuickBooks. NOTE: If you do not have any of the supported hardware devices attached and configured for use on your computer, you can still use the Skipjack Payment Plug-in for QuickBooks by entering card data using your computer keyboard and the date stored within QuickBooks. Page 6 of 46 BETA VERSION

7 Supported PINpad Devices for Canadian Interac PIN-based Debit Card Processing For Canadian customers processing Canadian Interac PIN-based debit cards the following PINpad devices must be obtained through Global Payment Systems. VeriFone SC 5000 v1.0g and v1.0h VeriFone SC b You can obtain more information about how to obtain these PINpads by contacting the Skipjack Financial Services Canadian office (TransActive Ecommerce Solutions) on our toll-free phone at Supported PINpad Connectivity Serial (COM) USB via Belkin F5U109 USB-to-COM adapter (SC 5000 supported in 8-bits/No Parity mode only) Supported Swipe Devices VeriFone SC 5000 v1.0g and SC 5000 v1.0h VeriFone SC b MagTek Mini MICR USB check/card swipe combination Most PS/2 swipe keyboards and devices (Tested with the MagTek Mini Swipe, Preh PCPOS and MC128 keyboards) Supported Printers All Windows-enabled printers EPSON TM-T88IIIP (or similar) for high-speed direct printing Page 7 of 46 BETA VERSION

8 Prerequisites for Installing and Using the Skipjack Payment Plug-in for QuickBooks You require Adobe Acrobat Reader 6.0 or later to view this User Guide the user guide You must be using a supported version of QuickBooks software. See the Supported QuickBooks Versions section for full details. This QuickBooks software must be installed prior to installing the Skipjack Payment Plug-in for QuickBooks application. You must have a Skipjack Merchant Account properly configured in the Production (Live) environment. You require Production account credentials (Production HTML Serial Number and Production Developer Serial Number to process Live Payments.) You must have a Merchant Account from a financial institution for each credit and card type you wish to process as well as a PIN-based Merchant Account for processing Interac PIN-based debit cards. Contact Skipjack Financial Services for information and guidance about choosing your Merchant Account provider. NOTE: This step requires an application process and application form processing time that is outside of the control of Skipjack Financial Services. Be certain to take this application time into account if you are applying for a new Merchant Account. Typically this can take up to four business weeks to complete, depending on the Merchant Account provider. You should be familiar with the use of your QuickBooks application. This User Guide will only explain the use of the Skipjack Payment Plug-in for QuickBooks features. You are expected to have a working knowledge of your QuickBooks application. For more information about the use of your QuickBooks application, see the QuickBooks help file and documentation for your QuickBooks application. You need a working version of WINZIP or similar software installed on your computer for unzipping the Skipjack Payment Plug-in for QuickBooks installation files (Windows 2000 users). You need a properly functioning Internet connection (preferably a high-speed connection) set up and working properly on your computer to download the Skipjack Payment Plug-in for QuickBooks installation archive and to process Live card transactions. You need administrator access rights or the rights to install software applications on your computer to install and configure the Skipjack Payment Plug-in for QuickBooks. For PIN-based debit transaction processing only, you must obtain a supported PINpads from Global Payment Systems. You must have a debit card Merchant Account in place to process Live transactions. Page 8 of 46 BETA VERSION

9 Downloading and Installing the Skipjack Payment Plug-in for QuickBooks This section describes how to download and install the Skipjack Payment Plug-in for QuickBooks on your computer. NOTE: You must have Administrator rights or the permissions required to install application software on your computer in order to complete this procedure and you must install this application from within your Administrator account. Installing Skipjack Payment Plug-in for QuickBooks on your Computer This section describes the process of installing the Skipjack Payment Plug-in for QuickBooks. NOTE: You must have your QuickBooks application already installed and functioning properly before installing the Skipjack Payment Plug-in for QuickBooks application. 1. Download the installation file (SkipjackQBPluginYYYYMMDD.ZIP) from the Skipjack Financial Services Web site at: by right clicking and saving the ZIP archive on your computer. 2. Double-click on the installation file to unzip the file and then double-click on the Setup.exe file to begin the installation process. 3. A sequence of installation dialog boxes is displayed during installation. Read and follow all on-screen instructions and make the appropriate selections for your computer when they are displayed. NOTE: The Open File Security Warning dialog box is only displayed for network-based installations. Page 9 of 46 BETA VERSION

10 4. You MUST select the Everyone radio button, if prompted on the dialog box shown below, otherwise the Skipjack Payment Plug-in for QuickBooks will not function properly. 5. Immediately before the Skipjack Payment Plug-in for QuickBooks installation finishes, the Skipjack Payment Plug-in for QuickBooks Information dialog box is displayed. Read this information carefully. This dialog box contains important configuration (Settings) information that MUST be applied immediately after installation in order for the Skipjack Payment Plug-in for QuickBooks to function properly. Select the Next button to continue. The final installation confirmation dialog box is displayed. Select the Close button to close the installer program and return to your desktop. Page 10 of 46 BETA VERSION

11 6. Launch your QuickBooks application. You must grant the Skipjack Payment Plug-in for QuickBooks explicit rights to use QuickBooks resources. Start your QuickBooks application and then you will see QuickBooks Application Certificate window displayed. Select the 2 options highlighted in the illustration below and select the Continue button. NOTE: Completing steps 6 to 7 is critical to permitting the proper integration of the Skipjack Payment Plug-in for QuickBooks with QuickBooks. 7. Select the Done button on the Access Confirmation window to finish the integration and return to the QuickBooks Home screen. 8. QuickBooks will load and your integrated version of QuickBooks can now be configured and set-up for use. You must complete the procedure Required Procedure 1: Configuring Attached Hardware REQUIRED section before using the application to process electronic payments. Page 11 of 46 BETA VERSION

12 Items Installed by the Skipjack Payment Plug-in for QuickBooks Installer The following items are installed on your computer when the Skipjack Payment Plug-in for QuickBooks installation completes. By default, a new program path is installed on your Start Menu/Start Button at the following path: Start Button> Programs> Skipjack > Plug-ins > QuickBooks. This path allows direct access to the License, Read Me, and Documentation (PDF version of this document) files copied to your computer during installation The following additional files are installed on your computer hard drive for use by the Skipjack QuickBooks Plug-in application and for information purposes: o License.txt A copy of your license agreement for this product) o ReadMe.txt Contains a list of mandatory configuration settings required after installation. o User Guide (PDF version of this guide) Page 12 of 46 BETA VERSION

13 Upgrading your Skipjack Payment Plug-in for QuickBooks Software If you need to upgrade your existing version of the Skipjack Payment Plug-in for QuickBooks to a newer version you must uninstall the existing version of the Skipjack Payment Plug-in for QuickBooks and install the new version. If you do not uninstall the existing version the following Windows Installer error message is displayed when you attempt to install the newer version. For information about how to uninstall your Skipjack Payment Plug-in for QuickBooks, see the Uninstalling the Skipjack Payment Plug-in for QuickBooks section. For information about how to install the Skipjack Payment Plug-in for QuickBooks on your computer, see the Downloading and Installing the Skipjack Payment Plug-in for QuickBooks section. Uninstalling the Skipjack Payment Plug-in for QuickBooks To uninstall the Skipjack Payment Plug-in for QuickBooks in MS Windows XP follow the steps described in this section. You must uninstall and reinstall the software when upgrading your current version. 1. Select the Uninstall option from the path Start > Programs > Skipjack > Plug-ins> QuickBooks. 2. Follow all on-screen prompts that are displayed in the uninstall dialog boxes. NOTE: For Windows Vista users, when prompted, select the Allow option in the User Access Control dialog box to proceed. 3. When the removal process is completed the Skipjack Payment Plug-in for QuickBooks is no longer displayed in the Add or Remove Programs. Page 13 of 46 BETA VERSION

14 Items Not Removed During the Uninstallation Process Only the executable files and their associated components are removed during an Uninstall process. The following Skipjack Payment Plug-in for QuickBooks files are not removed from you computer when you uninstall the software using the above procedure. Configuration File (SkipjackRetailAPIConfig.bin) Contains the Settings configured by the user. Last Receipt File (SkipjackRetailAPIReceipt.txt) Contains a copy of the receipts for the lat transaction processed. Reversals File (SkipjackRetailAPIReversals.bin This file is encrypted and cannot be viewed) Contains the Reversal Records of transaction that encountered network connectivity issues during processing. NOTE 1: When you uninstall the Skipjack Payment Plug-in for QuickBooks application the Configuration File is not removed. If you later reinstall the Skipjack Payment Plug-in for QuickBooks application the Skipjack Payment Plug-in for QuickBooks will apply the configuration settings previously saved in your Configuration File. NOTE 2: These files are created for each Windows user account so that if you logon as a different user you must ensure that the Settings and Credential are appropriately set. Page 14 of 46 BETA VERSION

15 Using the Skipjack Payment Plug-in for QuickBooks This section describes how to use the Skipjack Payment Plug-in for QuickBooks to process electronic transactions (credit card and debit card) using the Skipjack Transaction Network from within QuickBooks. NOTE: Skipjack Financial Services suggests that you use a new QuickBooks company file or the Demo file included with QuickBooks application for practice before processing Real (Live) credit and debit card transactions. Required Procedure 1: Configuring Attached Hardware REQUIRED You must configure the Skipjack Payment Plug-in for QuickBooks for first-time use after installation to permit transaction processing. Once set, theses configuration settings are saved in the local configuration file (RetailAPIConfig.txt) on your computer and applied to the Skipjack Payment Plug-in for QuickBooks each time it is used. To configure the Skipjack Payment Plug-in for QuickBooks application for use: 1. Open your QuickBooks application. When the QuickBooks application loads the Skipjack Payment Plug-in for QuickBooks splash screens are displayed, as illustrated below, indicating that Skipjack Payment Plug-in for QuickBooks is loading. 2. You can confirm the Skipjack Payment Plug-in for QuickBooks is loaded by the displayed Skipjack Payment Panel in your Windows taskbar tray area, as shown below. You use the Skipjack Payment Panel menu by right-clicking on the Skipjack Payment Plug-in icon in the Windows taskbar as shown below to display the menu list. 3. Select the Settings option to display the Settings window, used to make all configuration settings. Page 15 of 46 BETA VERSION

16 4. When the Settings window is displayed the General tab is selected by default (for new installations). You must enter Merchant information into the Merchant name and address field. This is a required field. NOTE: You must enter your Merchant name and information into the General tab of the Settings window before you can process payments using the Skipjack Payment Plug-in for QuickBooks, otherwise an error message is displayed. TIP: Double-clicking on the Skipjack Payment Panel will open the Settings window with the previously displayed tab already opened. Review the hardware settings in each tab and select appropriate options for each hardware device attached to your computer. The default values for most devices are set to automatically detect each hardware device if it is attached. TIP 1: Enable direct printing check box on the Printer tab is only used to print to any attached non-windows printers, such as the supported Epson receipt printer. TIP 2: You may wish to set non-default values on the Printer tab immediately to prevent printing receipts, especially for testing and training purposes. By default, the Skipjack Payment Plug-in for QuickBooks will automatically detect your attached printer and print receipts for every transaction processed. Page 16 of 46 BETA VERSION

17 5. When you have completed making all your configuration changes for each attached devices, select the Save Settings button to save the settings made to the local configuration file. Saved changes will be applied each time you use QuickBooks. 6. Close the Settings window to complete your Settings configuration. You must now enter your credentials in order to process transactions as described in the procedure Required Procedure 2: Entering your Skipjack Financial Services Account Credentials - REQUIRED. Page 17 of 46 BETA VERSION

18 Required Procedure 2: Entering your Skipjack Financial Services Account Credentials - REQUIRED Before you can begin using the Skipjack Payment Plug-in for QuickBooks you must enter your valid Skipjack Financial Services account credentials assigned to you when your Skipjack Merchant Account was set-up. These credentials are normally ed to you by the Skipjack Financial Services support representative when your account was created. For information about how to obtain a Skipjack Account, visit the Skipjack Web site at: or call toll free at This procedure describes how to enter your Skipjack Account credentials using the Credentials window. NOTE: If you are processing both credit card and PIN-based debit card transactions enter appropriate credentials into each of Credit Account and Debit Account fields. If you are processing only credit card or only debit card transactions enter the appropriate credentials into the account type fields associated with that account type. 1. Right-click on the Credentials menu item on the Skipjack Payment Panel. 2. Enter your Skipjack Account credentials into the appropriate fields on the Credentials dialog box. If this is a Production (Live) account (not a Test or Development Account) select the Production check-box. If you use an advanced processing account, such as Paymentech as your Payment Processor, you must select the Advanced Processing Account check-box. Page 18 of 46 BETA VERSION

19 3. Select the Save button to save the changes you have made and store your credentials locally on your computer in encrypted format. Your credentials are applied each time Skipjack Payment Plug-in for QuickBooks is used, until they are changed and saved. NOTE 1: Once your credentials are saved, only the last four numbers are displayed above each field to protect your credentials from unauthorized access and use. NOTE 2: If you change your credentials you must delete the Reversals File before you attempt to process transactions again. Failure to delete this file will result in the following error splash screen message. Select the Skipjack Payment Panel taskbar icon and select the Reversals option and click the Delete Reversal File. Before you delete the Reversals File please ensure you have no pending Reversals in this file. For more information about Reversals see What are Reversals Errors and how do I fix Reversal Errors if they occur? section for details. Page 19 of 46 BETA VERSION

20 Using the Skipjack Payment Plug-in for QuickBooks to Process Electronic Transactions This section describes how to use the Skipjack Payment Plug-in for QuickBooks to process PIN-based debit and credit card transactions using the Skipjack Payment Plug-in for QuickBooks application. Skipjack Payment Plug-in for QuickBooks Overview The figure below shows a graphical overview of the transaction processing cycle within QuickBooks when using the Skipjack Payment Plug-in for QuickBooks. This processing allows the processing of credit card or PIN-based debit card transactions in three basic steps: 1. Open your QuickBooks application and select the desired processing option in your QuickBooks application (either Create Sales Receipt or Receive Payments option). 2. Enter a new customer or select an existing customer, select a payment type (credit card) and use the QuickBooks forms to record the transaction details. When you select the Save and Close button the Skipjack Payment Panel - Virtual Point of Sale window is displayed. 3. Review the data pre-populating the Virtual Point of Sale window submit the transaction for processing using the Process Payment or Swipe and Process buttons. After the transaction is submitted for processing the results will be returned (Approved, Denied, or Not Processed) within a few seconds and recorded on the Receipt tab of the Virtual Point of Sale window. Page 20 of 46 BETA VERSION

21 Payment Processing Options within QuickBooks There are two options available from within QuickBooks used to start the electronic transaction processing cycle for debit and credit card transactions from within your QuickBooks application. Both of these options can be used for new or existing QuickBooks customers. Both rely on the Virtual Point of Sale window as the interface to submit the transaction data collected about the customer in QuickBooks for processing. The Virtual Point of Sale window is part of the Skipjack Payment Panel when the Skipjack Payment Plug-in for QuickBooks is installed The two available QuickBooks options to start the electronic transaction cycle are: Create Sales Receipt option Receive Payments option For the complete usage guidelines including the most appropriate use of each of these options as they relate to the financial records for your customers and to your company file(s) see the documentation that was included with your QuickBooks application. Page 21 of 46 BETA VERSION

22 Using the QuickBooks Create Sales Receipts option to begin transaction processing You can use the Create Sale Receipts option to process electronic payments when you want to process an electronic transaction from within QuickBooks and produce a QuickBooks Sales Receipt for new and existing customers. Transactions processed in this manner are recorded in the financial details for that customer in the company file in within QuickBooks. You would typically use the Create Sales Receipt option for those sales that do not require or do not need to reference an existing invoice. For complete details about the appropriate use of the Create Sales Receipts option, see your QuickBooks documentation. 1. Open your QuickBooks application. If the Skipjack Payment Plug-in for QuickBooks is installed you will see splash screens confirming that Skipjack Payment Plug-in for QuickBooks is loading and any attached hardware devices are being prepared for use. An example of these splash screens are shown below. 2. Once your QuickBooks application has opened click on the Create Sales Receipts icon on the QuickBooks Home screen. 3. In the QuickBooks Enter Sales Receipts window you can specify the customer and transaction details. You have two options: a. For an existing customer, select the desired Customer name from the Customer:Job drop-down list. Customer-specific information is entered into some of the Sales Receipt fields, depending on how much information was previously entered in the customer s profile within QuickBooks. b. For a new customer, select the <Add New> option from the Customer:Job drop-down list and enter the customer, address, payment, and job information you would like to save in the QuickBooks records for that customer. The customer information entered in this form is used Page 22 of 46 BETA VERSION

23 later by the Skipjack Payment Plug-in for QuickBooks to automate the data entry process in the Virtual Point of Sale window. NOTE: DO NOT select the Process credit card payment when saving check-box. 4. In the Enter Sales Receipt window, specify an Item from the drop-down list in this field. Select any other of the appropriate options, such as Tax, Qty, Rate, and Amount. Select the Save and Close button to open the Virtual Point of Sale window. Optionally, you can enter text into the Memo field to pre-populate the Comment field on the Virtual Point of Sale window. NOTE: You must have data in (as a minimum) the Customer:Job/Sold To and Amount fields in order to proceed to the next step and use the Virtual Point of Sale window to submit the transaction for processing. If you omit information in one of these fields, the following error dialog box is displayed (or similar). 5. To complete the transaction processing, follow the steps described in the sub-procedure Using the Virtual Point of Sale Window. The Skipjack Payment Panel - Virtual Point of Sale window is displayed below. Page 23 of 46 BETA VERSION

24 Using the QuickBooks Receive Payments option to start transaction processing This section describes the use of the Receive Payments option for processing electronic transactions using the Skipjack Payment Plug-in for QuickBooks. You would typically use the Receive Payments option for customers that have an existing invoice or billing statement pending payment that you wish to apply full or partial payment towards. For complete details about the appropriate use of the Receive Payments option see your QuickBooks application documentation for details. 1. Open your QuickBooks application. If the Skipjack Payment Plug-in for QuickBooks is installed you will see the splash screens confirming that Skipjack Payment Plug-in for QuickBooks is loading and the attached hardware is starting up, as shown below. 2. Select the Receive Payments icon on the QuickBooks Home window. 3. In Receive Payments window, shown below, use the Received From drop-down list to select an existing customer (or company) or select <Add New> to add a new customer. If an existing invoice is applied to the payment the invoice details are automatically entered into each field of the Customer Payment window. Alternatively you can enter a value in the Amount field if you do not wish to apply an exiting invoice amount for this customer. Specify a payment method (credit card or debit card) in the Pmt. Method field. Optionally, you can enter text into the Memo field to pre-populate the Comment field in the Virtual Point of Sale window. Page 24 of 46 BETA VERSION

25 NOTE 1: DO NOT select the Process Visa payment when saving check box. NOTE 2: You must specify a credit card type in the Pmt Method drop-down otherwise the Virtual Point of Sale window is not displayed when the Save and Close button is selected. Additionally, you must also specify a value in the Amount and the Received From fields in the Customer Payment form otherwise the warning message shown below is displayed when you select the Save and Close button. 4. Select the Save and Close button to launch the Virtual Point of Sale window, shown below. If this transaction will result in an overpayment (such as when you do not apply a transaction against an existing invoice) the following QuickBooks dialog box is displayed. Select the OK button to proceed. 5. The Skipjack Payment Panel - Virtual Point of Sale window is displayed, as shown below. To complete the transaction processing, follow the instructions in the sub-procedure Using the Virtual Point of Sale Window. Page 25 of 46 BETA VERSION

26 Using the Virtual Point of Sale Window to Complete Transactions Processing This sub-procedure is used to complete the transaction processing initiated previously by selecting either the Create Sales Receipt or Receive Payments options. This sub-procedure submits the transaction details gathered using either of these forms to the Skipjack Transaction Network for processing. 1. In the Skipjack Payment Panel - Virtual Point of Sale window review the transactions details contained in each of the Billing, Billing 2, and Shipping tab fields. Ensure that the customer data contained in these fields (either pre-populated from QuickBooks forms and fields or manually entered) is appropriate for the transaction type and correct. For example, for orders that are shipped to customers, enter appropriate information into Billing 2 and Shipping fields on each of these tabs, respectively. Note: Information on the Receipt tab is read-only information populated by Skipjack Payment Plug-in for QuickBooks. For non-swipe transactions ensure that there is data into the following Billing fields (minimum requirements): Amount - (Transaction Amount, normally pre-populated by Amount entered in QuickBooks Receipt or Invoice) Customer Name - (Normally pre-populated with the Customer Name from the QuickBooks Address Info tab.) Card Number - (The Card Number field should be manually entered into this field or read directly from the card using the Swipe and Process option. Exp. Month/Year (MM/YYYY format) - (Normally pre-populated with the Exp. Date field from the QuickBooks Payment Info tab) NOTE 1: THE CREDIT CARD NUMBER AND RELATED EXPIRY INFORMATION MUST NOT BE STORED IN THE PAYMENT INFO TAB WITHIN QUICKBOOKS OTHERWISE UNAUTHORIZED ACCESS OF THE CREDIT CARD DATA COULD OCCUR AND THIS REPRESENTS A DIRECT VIOLATION OF THE SECURITY REQUIREMENTS OF YOUR MERCHANT ACCOUNT AGREEMENT. Page 26 of 46 BETA VERSION

27 NOTE 2: The credit card associations have jointly put into place stringent requirements for security and data control for all Merchants accepting credit cards. For more information about acceptable practices for proper credit card usage and storage see the online document on the Skipjack Web site: NOTE 3: For swiped transactions, the Card Number, and Exp Month/Year are read directly from the card and cannot be altered. 2. Select the Process Payment button to submit the transaction for processing to the Skipjack Financial Services network. Select the Swipe and Process button for swiped transactions. After the transaction is submitted for processing, splash screens display the processing and the transaction status. The transaction completes processing within a few seconds. NOTE: For swiped transactions you must follow the prompts on the swipe device screen (if applicable) to complete the transaction. 3. When transaction processing is completed the Receipt tab is displayed in the Virtual Point of Sale window. The Receipt tab contains information about the final status of the transaction. Page 27 of 46 BETA VERSION

28 For Approved transactions, close the Virtual Point of Sale window to return to the QuickBooks Home screen. You can process additional transactions for this or other customers or continue to work within your QuickBooks application. For Declined transactions, review the reason for the Decline and correct any errors before you resubmit the transaction by selecting the Process Payment or Swipe and Process button. If you do not resubmit Declined transactions for further processing, the following warning message is displayed when you close the Virtual Point of Sale window. NOTE: If a printer is attached and configured on your computer, both the Customer and Store receipts are printed when the transaction receipt is displayed. Printed receipts contain transaction details similar to those found on the Receipt tab. 4. For Declined transactions that you do not wish to process further select yes on the error dialog box to return to the QuickBooks Home screen. Select No on the dialog box shown above if you wish to re-submit the transaction. You do not need to re-enter all information, but you should determine the reason for the Decline and change the data in each fields as required. TIP: Data entry errors in the Card Number field and Exp Month/Year are a common cause of Declined transactions, particularly for manually entered transactions (nonswiped transactions). Double-check that you have entered the correct credit card number and expiry date, and correct any other errors you find before you resubmit the transaction. Also, check the stated reason for the Decline on the Receipt tab and/or the message field on the Billing tab of the Virtual Point of Sale window. Page 28 of 46 BETA VERSION

29 Relating QuickBooks fields to QuickBooks Skipjack Payment Plug-in fields The Skipjack Payment Plug-in for QuickBooks is integrated with your QuickBooks application ensuring automatic data fills of most fields required for transaction processing in the Virtual Point of Sale window. This integration allows for faster and easier processing of card payments from within your QuickBooks application. QuickBooks Customer Data Information in the Payment Info tab is stored on your computer. Please protect access to your computer and this credit card number if you decide to save this data. QuickBooks Payment Plug-in for Windows Note: Security Code and Comment must be manually entered for all transaction types, if desired. NOTE: Skipjack Financial Services does not recommend or condone the storage of Credit Card data on the Payment Info tab since this contravenes the credit card storage requirements and makes the credit card number vulnerable to unauthorized access and use. See the online information on the Skipjack Web site for more details: Page 29 of 46 BETA VERSION

30 This information is originally entered in the QuickBooks Customer Center contains Customer details used within QuickBooks to populate the QuickBooks Invoices and Receipts fields as shown below. If the fields shown from the QuickBooks form fields are populated this information is used to pre-populate the Virtual Point of Sale window fields as shown below. Page 30 of 46 BETA VERSION

31 The following table maps the QuickBooks application fields to the Skipjack Payment Plug-in for QuickBooks fields. QuickBooks Field Skipjack Payment Plug-in Field in VPOS window QuickBooks Field Amount from Sales Receipt or Invoice window Name on card (QuickBooks Payment Info tab) Manually Entered DO NOT STORE CARD NUMBER in QuickBooks Payment Tab fields. Address (QuickBooks Payment Info tab) ZIP Code (QuickBooks Payment Info tab) Manually entered or read from swipe. DO NOT STORE CARD NUMBER in QuickBooks Payment Tab fields. Manually entered only (QuickBooks Address Info tab) Memo field on Receive Payments or Sales Receipt forms or manually entered. Billing tab fields Amount Customer Name* (May be swiped from card) Card Number* (May be swiped from card) Street ZIP/Postal Code Exp. Month/Year* (May be swiped from card) Security Code Customer Comment Billing 2 tab fields City (QuickBooks Edit Address Information) City State / Province (QuickBooks Edit Address Information) State Country / Region (QuickBooks Edit Address Information) Country Phone (Address Info tab) Phone FAX (Address Info tab) Fax Address Line 1 field (Address Information window) Street 2 Manually entered or from QuickBooks field Street 3 Manually entered or from QuickBooks field Street 4 Shipping tab fields Manually entered only Ship to Name Address Name (Edit Ship To Address Information) Street Address Line 1 (Edit Ship To Address Information) City State (Edit Ship To Address Information window) State Zip / Postal Code (Edit Ship To Address Information) Zip/Postal Code Country (Edit Ship To Address Information window) Country Manually entered only Phone Manually entered only Fax Manually entered or from QuickBooks field Street 2 Manually entered or from QuickBooks field Street 3 Manually entered or from QuickBooks field Street 4 Page 31 of 46 BETA VERSION

32 Processing Refunds (Blind Credits) For processing refunds, the Skipjack Payment Plug-in for QuickBooks Virtual Point of Sale window is accessed directly from the Skipjack Payment Panel rather than from within your QuickBooks application. Refunds processed this way are classified as Blind Credits since they are not tied to a previous transaction recorded by Skipjack Financial Services. Processing refunds in this manner must be enabled on your Skipjack Merchant Account settings before using this feature otherwise the transaction will be Declined. If you are unable to successfully process refunds using the steps outlined below, contact Skipjack Financial Services support to ensure your Skipjack Merchant Account is set to allow Blind Credits. Because Refund transactions are processed outside of your QuickBooks application the transaction details are not automatically recorded in your QuickBooks company file. However, you can still use the Skipjack Financial Services Merchant Register and Reports Manager to view transaction details and create reports for Blind Credits. For more information about online account options, see the Viewing the Payment details using the Skipjack Merchant Services Register section. 1. Open your QuickBooks application to load the Skipjack Payment Plug-in for QuickBooks onto the taskbar. If the Skipjack Payment Plug-in for QuickBooks is installed you will see splash screens confirming the start-up of the Skipjack Payment Plug-in for QuickBooks and the start up of any attached hardware, as shown below. 2. Right-click on the Skipjack Payment Panel in the Windows taskbar. Select the Virtual Point of Sale menu option to open the Virtual Point of Sale window. 3. Enter the desired transaction details into the Virtual Point of Sale window. You must specify a negative (-) Amount in the Virtual Point of Sale window. Enter the transaction information you wish to include for this payment, as appropriate, into each of the fields in the tabs. Page 32 of 46 BETA VERSION

33 For manually entered credit card transactions, be careful to enter the card number, expiry date and cardholder name precisely as it appears on the credit card exactly. For manually entered credit card transactions (not swiped using a PINpad or similar input device), the following fields within Billing tab must contain valid customer and cardholder data: Amount (This MUST be a NEGATIVE (-) amount for all Refunds) Customer Name Card Number Exp. Month/Year (MM/YYYY format) NOTE: For swiped transactions, the Card Number, and Exp Month/Year values are read from the card and cannot be altered. 4. A confirmation message is briefly displayed on-screen confirming that the transaction has been submitted and processing will complete within a few seconds. 5. When the processing is completed the Receipt tab is automatically displayed in the Virtual Point of Sale window. This tab shows the final status of the transaction. If a printer is connect and configured to print on your computer, a Customer and Store receipt is printed. For Approved transactions, close the Virtual Point of Sale window to return to the QuickBooks Home screen. You can process additional transactions or work in other QuickBooks functions. For Declined transactions, please review the reason for the Decline stated on the receipt and inspect the information within each field in the Virtual Point of Sale window. Correct any errors and resubmit the transaction by selecting the Process or Swipe and Process button. You may abort further processing by closing the Virtual Point of Sale window. TIP: Data entry errors in the Card Number field and Exp Month/Year fields are common causes of Declined transactions for manually entered transactions. Double-check that you have typed in the correct credit card number and expiry date and correct any errors before you resubmit the transaction. Page 33 of 46 BETA VERSION

34 Skipjack Payment Plug-in for QuickBooks Receipts The Skipjack Payment Plug-in for QuickBooks application can be set to automatically output printed Store Copy and Customer receipts after each transaction processed. The information printed on the receipts is similar the transaction details displayed on the Receipt tab of the Virtual Point of Sale window. This section illustrates the Customer Receipt and Merchant Receipt. NOTE 1: Receipts are printed according to configuration set in the Printers tab of the Settings window of the Skipjack Payment Plug-in for QuickBooks. Printing receipts requires an attached and supported printer be installed and operating properly. NOTE 2: For information about changing the Merchant name and address see the section Required Procedure 1: Configuring Attached Hardware Sample Receipts Credit Card ========= TRANSACTION RECORD =========== Store Copy Sample s Super Store 123 Main Street Anywhereton, Ohio USA (999) TYPE : PURCHASE AMOUNT : 8.00 CARD NUMBER : ************6981 CARD TYPE : VISA DATE/TIME : Thu Mar 15 05:01: REFERENCE# : 45S6Z0SM0Z5C M AUTH. CODE : TRANSACT ID. : ========= TRANSACTION RECORD =========== Customer Copy Sample s Super Store 123 Main Street Anywhereton, Ohio USA (999) TYPE : PURCHASE AMOUNT : 8.00 CARD NUMBER : ************6981 CARD TYPE : VISA DATE/TIME : Thu Mar 15 05:01: REFERENCE# : 45S6Z0SM0Z5C M AUTH. CODE : TRANSACT ID. : STATUS : APPROVED STATUS : APPROVED N APPROVED - THANK YOU (Card authorized, no address or zip c) Cardholder will pay total amount shown to card issuer according to cardholder agreement with card issuer. N APPROVED - THANK YOU Cardholder will pay total amount shown to card issuer according to cardholder agreement with card issuer. John Dough John Dough Page 34 of 46 BETA VERSION

35 Sample Receipts Debit Card English Language ========= TRANSACTION RECORD =========== Store Copy Sample s Super Store 123 Main Street Anywhereton, Ohio USA (999) TYPE : PURCHASE AMOUNT : 1.00 CARD NUMBER : ********5678 CARD TYPE : UNKNOWN DATE/TIME : Wed Mar 14 11:50: REFERENCE# : 2MQ42OM12O9C M AUTH. CODE : TRANSACT ID. : ========= TRANSACTION RECORD =========== Customer Copy Sample s Super Store 123 Main Street Anywhereton, Ohio USA (999) TYPE : PURCHASE AMOUNT : 1.00 CARD NUMBER : ********5678 CARD TYPE : UNKNOWN DATE/TIME : Wed Mar 14 11:50: REFERENCE# : 2MQ42OM12O9C M AUTH. CODE : TRANSACT ID. : STATUS : NOT APPROVED STATUS : NOT APPROVED TRANSACTION NOT COMPLETED TRANSACTION NOT COMPLETED French Language ======== RELEVE DE TRANSACTION ========= Copie Marchande Un Sample Merchant Forest Ave Somewhere USA TYPE : ACHAT MONTANT : NUMERO CARTE : ****** COMPTE : CHEQUE DATE/HEURE : Wed Apr 11 02:09: NUMÉRO DE RÉFÉRENCE: PA13OP0I9IY S AUTORISATION : ID. DE TRANSACTION: ======== RELEVE DE TRANSACTION ========= Copie de Client Un Sample Merchant Forest Ave Somewhere USA TYPE : ACHAT MONTANT : NUMERO CARTE : ****** COMPTE : CHEQUE DATE/HEURE : Wed Apr 11 02:09: NUMÉRO DE RÉFÉRENCE: PA13OP0I9IY S AUTORISATION : ID. DE TRANSACTION: STATUS : APPROUVÉ STATUS : APPROUVÉ 001 APPROUVÉE - MERCI APPROUVÉE - MERCI 00 NOTE: The format of the receipts generated by the Skipjack Payment Plug-in for QuickBooks are not user configurable except for the contents of the Business Name and Address information. Page 35 of 46 BETA VERSION

36 Using the Skipjack Merchant Services Register (Transaction Register) You can view the results of any Payments submitted to Skipjack Financial Services using online Skipjack Merchant Services Register (Transaction Register). For detailed usage instructions about the Merchant Register see the Skipjack Merchant Services Guide. This is available from the Skipjack website, as detailed in the Obtaining Additional Information section. The Merchant Services Register and the other online tools can also be used to perform advanced Payment processing functions on transactions submitted by any processing methods including the Skipjack Payment Plug-in for QuickBooks. The following transaction processing functions can be applied using the Skipjack Merchant Register: Authorize (Authorize Additional) Settle Credit (Refund) Delete (Void) Make a Recurring Payment Blind Credit Viewing the Payment details using the Skipjack Merchant Services Register To view Payment details using the Skipjack Merchant Services Register (Transaction Register): 1. In your Web browser go to the Skipjack Secure Login page at 2. Enter your Skipjack Merchant Account credentials into the appropriate fields: (Vendor (Login) Serial #, User Name, Password). 3. Select the Merchant Services option for the appropriate environment, either Live (Production) or Development (Test), and select the LOGIN button. 4. Once the Account Summary page displayed, select the View Register button to display the Transaction (Merchant) Register page. Page 36 of 46 BETA VERSION

37 5. Specify the desired dates in the From and To fields and select the New Register button to display the Payment records that match the specified dates. The window will refresh and the results are returned for your Merchant Account, as shown in the example below. NOTE: To access the Skipjack Merchant Register, you must use the Skipjack Merchant Account credentials assigned to you by Skipjack Financial Services when you obtained your Skipjack Merchant Account to login. Check your Merchant Account sign-up confirmation notice for these details. Page 37 of 46 BETA VERSION

38 Using the Skipjack Reports Manager The Skipjack Reports Manager is used to view Payments that have been submitted for processing by any method including the Skipjack Payment Plug-in for QuickBooks. There are a wide variety of preformatted report types available for use. For more details about the Reports Manager see the Skipjack Merchant Reporting Guide and the Merchant Reporting Guide. To view a report using the Skipjack Merchant Reports manager: 1. In your Web browser go to the Skipjack Secure Login page at 2. Enter your Skipjack Merchant Account credentials into the appropriate fields: (Vendor (Login) Serial #, User Name, Password). 3. Select the Reports option for the appropriate environment, either Live (Production) or Development (Test), and click on the Login button. Generally you will be using the Live (Production) option. 4. The main Reports Manager screen is displayed. You can select the report type and other Payment criteria you wish to display in the report. Page 38 of 46 BETA VERSION

39 5. A sample Transaction Report is shown below. NOTE: To access the online Skipjack Reports Manager, you must use the Skipjack Merchant Account credentials assigned to you by Skipjack Financial Services when you obtained your Skipjack Merchant Account to login. Check your Merchant Account sign-up confirmation notice for these details. Page 39 of 46 BETA VERSION

40 Frequently Asked Questions (FAQs) This section contains answers to some of the most common questions asked regarding the Skipjack Payment Plug-in for QuickBooks. Please review these questions prior to contacting Skipjack Financial Services with your support questions. How do I process a transaction using the Skipjack Payment Plug-in for QuickBooks? The method you use to process the transaction will depend on whether or not an existing transaction or invoice is held in QuickBooks, and whether or not the transaction is a simple authorization or a Credit (Refund). See the section Using the Skipjack Payment Plug-in for QuickBooks to Process Electronic Transactions for more details about using the most appropriate way to use Skipjack Payment Plug-in for QuickBooks for your task. How do I process a swiped transaction using my PINpad? To process a transaction using a swipe device such as a PINpad you must complete all the steps described for processing a transaction from within QuickBooks (See the section Using the Skipjack Payment Plug-in for QuickBooks for details) and select the Swipe and Process button on the Virtual Point of Sale window instead of the Process Payment button to start transaction processing. Please follow any messages on the swipe device during the transaction. NOTE: This method requires that you have a supported swipe device attached and configured for use with your computer. For a list of supported swipe devices, see the section Supported Peripheral Devices for details. Why doesn t the credit card number I enter Card No. field on the QuickBooks Customer Payment (Receive Payments window) form appear in the Virtual Point of Sale Card Number field automatically? This is because the Card Number field in the Virtual Point of Sale window is only linked to the Credit Card No. field on the Payment Info tab for a given customer. In order to pre-populate the credit card number field in the Virtual Point of Sale window you must have previously entered a card number in the Credit Card No. on the Payment Info tab in QuickBooks. Page 40 of 46 BETA VERSION

41 How do I process a Refund? Refunds are processed in a similar manner to all other transactions except that you must submit the refund manually from Virtual Point of Sale window and specify a negative value for the transaction amount. Use the Virtual Point of Sale window to enter all transaction details for the refund and select the Process or Swipe and Process button to submit the transaction for processing. Refunds are not recorded with the financial records in QuickBooks. For more information about Refunds see Processing Refunds (Blind Credits) section for details. NOTE: To Process a Refund, your Skipjack Merchant Account must be configured to Allow Blind Credits. Contact Skipjack Financial Services Technical Support to request the Allow Blind Credits option be set on your Skipjack Account if you presently are unable to process Refunds successfully using the instructions provided in this guide. Can I change the appearance of the printed receipts for my business? You can change only the contents of the business name and details displayed on the receipt (displayed on both printed and on the Receipt tab) in the Merchant name and address field on the General tab. Normally, you would enter your business name, address, and other contact information that you want displayed on each receipt. You cannot change the font and overall appearance of the receipt itself. To add/change the information about your business to the receipts, right-click on the Skipjack Payment Panel in the taskbar, select Settings, and enter your business information in the field provided on the General tab. Select the Save settings button and close the Virtual Point of Sale window to continue working on your computer. NOTE: The Merchant name and address is Required and you cannot process any transactions without first entering information into the Merchant name and address field. Page 41 of 46 BETA VERSION

42 Why is my Virtual Point of Sale window not displayed or the fields within are not properly prepopulated with the form data from my QuickBooks application? This behavior results from an incorrect configuration option set during Skipjack Payment Plug-in for QuickBooks installation where, specifically, the following options were not selected when QuickBooks was loaded for the first time after the Skipjack Payment Plug-in for QuickBooks was installed. To fix this error, follow the procedure below. 1. From within your QuickBooks application select Edit > Preferences > Integrated Applications from the menu to display the window, shown below. Select the Company Preferences tab. Page 42 of 46 BETA VERSION

43 2. Select the Properties button to display the Properties dialog box, shown below. Click on the Access Rights tab. Ensure that the illustrated checkbox options are selected. Select the OK button. 3. Close your QuickBooks application and restart it. The form field information from your QuickBooks forms will now be entered into the appropriate Virtual Point of Sale fields when a transaction is initiated. For more information see Installing Skipjack Payment Plug-in for QuickBooks on your Computer section. Page 43 of 46 BETA VERSION

44 What are Reversals Errors and how do I fix Reversal Errors if they occur? Reversal Errors occur as a result of communications (network) failures that happen during transaction processing. Normally the Skipjack Payment Plug-in for QuickBooks application will automatically resolve Reversal Errors without any input from you as soon as network problems are resolved. However when persistent or recurring network connectivity issues occur Reversal Records may persist in the Reversal File at the close of business, and you may need to manually perform a Reversal. This manual Reversals process is described in the procedure below. You should run this procedure routinely, such as at the end of the business day. 1. A network communication failure is identified by a Network Problems error splash screen which is displayed when the transaction is submitted for processing, as shown below. This is an indicator that a Reversal Record is being added to your local Reversal File. Normally automatic Reversals attempts will be submitted by the Skipjack Payment Plug-in for QuickBooks without your intervention. 2. To check the status of Reversals and to manually submit the Reversal Records, right click on the Skipjack Payment Panel in the taskbar and select the Reversals menu item. 3. In the Reversals dialog box, select the Show All Reversals button to display a list of all the pending Reversal Records that still require manual Reversal actions. These are the Reversals Errors that were attempted but which have not been completed. Select the OK button to close this list and return to the Reversals window. NOTE: Do NOT Delete the Reversal File (Using the Delete Reversals File button) unless you are certain you do not need the Reversal Records contained in the Reversal file. Page 44 of 46 BETA VERSION

45 4. Select the Reverse All button to submit the Reversal Records to the Skipjack Transaction Network for Reversal. 5. Select the Reverse All button to reverse the current pending Reversal Records. Select the Show All Reversals to confirm that the list is empty after this action. When the Reversal is successful the dialog below is displayed. The Reversal Error(s) has been manually reversed NOTE: In some (rare) instances it is not possible to resolve the Reversal Errors using the manual Reversal Error procedure described above. In these cases you must use the Skipjack Merchant Register to view the transaction records for the customers and confirm that there are no duplicate transactions present. If no duplicates exist, you can delete or credit the transaction and delete the Reversals File using the Delete Reversals File button. If duplicates do exist in the Merchant Register you may need to call your Payment Processor directly to have these types of transactions Reversed, for example a duplicate Debit transaction. In these cases the information in the Reversals File is still valuable because you can provide the Order Number contained in the Reversal record (the first entry in the Reversal Error) to identify the transaction you wish to have reversed by your Payment Processor. When do I use the Debit Key Exchange menu option on the Skipjack Payment Panel? The Debit Key Exchange option is only used for businesses that are processing PIN-based debit card transactions and when a new PINpad is attached to your computer for use. In this case you should select the Debit Key Exchange from the Skipjack Payment Panel to perform a key exchange to synchronize the keys. This Key Exchange is a basic transaction sent to synchronize the new PINpad with your Payment Processor and confirm that all hardware attached to your computer is functioning properly. You only need to perform a Key Exchange once. When do I use the Print Last Receipt option on the Skipjack Payment Panel? You can select and use the Print Last Receipt option any time you wish to print a copy of the Merchant and Customer receipts for the last transaction processed. You must have a supported printer attached and configured for use with your computer. For information about configuring your printer settings, see the Required Procedure 1: Configuring Attached Hardware section for details. Page 45 of 46 BETA VERSION

46 How do I see which version of the Skipjack Payment Plug-in for QuickBooks application I have currently installed? The version can be displayed at any time by right-clicking on the Payment Panel icon in the taskbar and selecting the About menu option from the list. The Version number is displayed. Page 46 of 46 BETA VERSION