ionmycare.com

Transcription

1 Retirement, Community, Disability & Aged Care ionmycare.com

2 Award Winning Software 1. Strengthened Governance and Risk management. 2. Care outcomes improvement providing staff more time. 3. Enhanced corporate consistency, streamlining processes and transparency. 4. Improved ability to address compliance, audit and accreditation requirements. 5. Gather Business Intelligence from all connected systems and sectors the business operates in. 6. Cost, efficiency and productivity savings. 7. Reports compiled and sent automatically to key Staff, Service Managers, Executive Team and Board. 8. All actions, escalation, notifications and replies are automatically collected in the system for a full audit trail. Discover more ionmytv

3 Notifications, Escalations, Rules SMS and notifications are in place for any event that requires escalation if a response is not received, or a specific action taken, within a time frame. Critical Events Monitoring and escalations are set up according to your business rules and operations plan. Automation of Business Rules

4 Core Modules Evidence Based Governance, Risk Management and Compliance Platform GOVERNANCE: Knowing what to do understanding, documenting and managing organisational processes and controls. RISK MANAGEMENT: Standardising processes; mapping to ISO:31000 compliance. COMPLIANCE: Doing what you say Monitoring for compliance areas of Policies & Procedures, Incidents, Accidents, Infections and Chemical Management. ACCREDITATION: Saying what you know addressing auditor needs and reporting as required. QUALITY: Embedding continuous quality improvement into key processes. Stimulate the continuous improvement process and provide rich evidence for lessons learned. HR WORKFORCE: Managing your most valuable asset your staff. HR COMMUNITY: Caring for members of your community. SURVEYS AND AUDITS: Gathering and analysing what you need to know. Aged Care Community Care Retirement Villages Indigenous Services Disability Services Hospitals Create custom forms and automate functions and escalation. Dynamic, powerful checklist and action capability that ensures your To Do Items are managed. Alerts for what you need to know, when you need to know it. Staff can remotely access client, care or service assessments.

5 Features & Smart Workflows Committee Management Internal Projects Purchasing Calendar Organisation Structure CSR & Environmental Risk Dynamic, flexible and robust framework that is risk standard compliant (ISO: 31000) Hazards & Maintenance Chemical Management Incident Management Capture activity of meetings, full audit trail of actions, notifications, outcomes. Reports open actions and escalated events. Collaborative space for internal project documents, actions, communication, timelines, link planning to improvements. Mange your purchasing process from requests through to multi stage approvals and decisions. A corporate calendar to see your compliance activities in one calendar view To enhance governance structures and operations and to link risk, structural and human resource activities to business objectives. Evidence gathering and reporting on your CSR and Environmentally friendly activities. Tools to establish a systematic approach and process risks throughout their lifecycle from identification, analysis, evaluation, treatment, monitoring through to Reporting. Any number of risk matrixes available. Identify and control corporate, clinical and operational risks with different risk matrix controls and measures and autoflow to operational and executive reports. Address your duty of care for both strategic and operational risks. Identify, notify, set actions for maintenance, link to improvements and incidents. inventory listing / register and chemical manifest mapped to legally allowable quantities. Link to your MSDS. Manage stocktake manifests. Smart, easily editable forms allow staff to quickly enter details, which are auto alerted to Managers. Streamlined investigation process with escalation rules and links to hazards, risks, feedback and improvements. 1 tool to manage Incidents for Staff, Clients, Residents, Contractors, Suppliers, Volunteers.

6 Features & Smart Workflows Infection Control Document Tracking Accreditation Feedback Quality Improvements HR Staff Training Surveys & Audits Community Residents, Relatives, Visitors, Volunteers, Suppliers, Dr s, Pharmacy, Agency & Government A structured framework to meet legislative requirements to capture, monitor and report on infection management. Centralisation and Standardisation of policies and procedures. Track changes and expiry and review dates on all important company documents such as leases or supplier contracts. Evidence recording and reporting tools that assist in meeting regulatory requirements. Proof of meeting the stated requirement when validators or auditors arrive to assess your compliance with the regulations. Report, investigate and link improvements to compliments, complaints, suggestions, recognition. Continuous improvement functions that can be used to manage compliance audits and provide inputs to lessons learned and future Improvements for the overall organisation. Fast, automated, linked process to record, track and link improvements to standards and outcomes. Track biological interviews, credentials, reviews, warnings, incidents, feedback, recognition, qualifications, performance. Track Health and safety including immunisations, allergies and assets such as a vehicle, laptop, phone, keys or uniform. Track education and training courses, material, attendance, RTO s and trainers for all mandatory and non mandatory training. Collaborate and share course materials. Manage, track and report on results. Create and manage surveys/audits, be provided with statistical data analysis and export capability for qualitative analysis. Manage records of those in your broader community, e.g.. Manager your suppliers, their credentials, licenses and insurance requirements. Monitor and assess your client care with assessments, progress notes, care plans, lifestyle activities, health and safety and general profiling. Manage your wait list and intake process.

7 Innovative & Time Saving Effectively meets the needs of NDIS and CDC Governance, Risk and Compliance across the following distinctly different sectors; Retirement Centres, In Home Care, Disability Care, Community Care, Multi Cultural and Aged Care. Managers can run any report, at any time and see trends by the time of day, staff rostered on, facility area, resident or incident type. Executive Team can drill down by facility or look at the service or group or isolate a few to see benchmarking trends. Few Systems can provide this level of analysis. Automated actions and escalation rules manage critical risks and incidents. Business risk register links to strategic plan and strategic initiatives and are automated date reminders. Smart, simple web forms allow feedback from Websites to send alerts to immediately advise of any complaint, concern or issue raised by Community, Residents or their Family members. Manage NDIS & CDC Compliance

8 Powerful Reports Suite Board Manager Executive Committee Risk Hazards Quality Audits Incidents HR Clients Staff Compliance Evidence NDIS CDC High level dashboard. Monitor organisation wide risks, mandatory reporting, escalations, serious or reportable incidents, intake and turnover of Staff, Clients and Contractors. Dashboard summary of Staff and Client incidents, feedback, hazards, risks by severity, type or trend. Assessment Summary or Reviews. Open actions and escalations. Reports can be grouped across one facility, a group of facilities or service. A condensed, comprehensive report of organisation wide operations. Report by risk type, rating, incident. Trend risks for; organisation, operational, clinical, facility, service, staff, client or contractors. Outstanding actions since last meeting. Reports specific to incidents and feedback reviewed by the Quality, Clinical/Care, Risk, HR, WHS or any other type of Committees. Evidence of complaint & incident investigation. Risks, Incidents, Feedback, Assessments, Lifestyle, Activities, Medication, Reviews, Actions, Notifications, Communication and Trends. Report Hazards by risk rating, or linked to Incidents, Feedback or Improvements. Open Actions for maintenance. Trend Hazards by; facility, service, client or contractors. Audit Evidence of Feedback (complaints) response time and linked improvements and risks. Report by results, score, risk or trend. Organisation, operational, facility, service, staff, client or contractors. Reports by incident type, severity, trend or risk; organisation, facility, service, staff, client or contractor incidents. Employee profiles, recognition, feedback and incident records, assets such as; phones, vehicles, computers, keys, uniforms, lockers. Missing or about to expire Credentials, Qualifications or mandatory Training, probationary or annual review. Dashboard summary of Client incidents, feedback, hazards, risks by severity, type or trend. Assessment Summary or Reviews. Open actions and escalations. Reports trend across a group of facilities or services. Incidents, track and log Workcover or Insurance Claims, Feedback, Training, Credentials, Qualifications, Reviews, Surveys, Audits, Assets, Actions, and Trends. 3 clicks to the AUDIT TOOLS for Compliance and Accreditation. Quickly access evidence of compliance to an industry standard. Report shows records linking to outcomes and demonstrating how your organisation meets industry specific standards. Any set of standards can be added to the system such as; standards and outcomes, strategic objectives, benchmarking.

9 Flexible Technology Platform Workflow driven by your business rules Real time reports including 3D visualisations Powerful alerts & reminders Flexible forms builder Embedded integration Key events escalations monitoring Cloud based or in house Any device, anytime, anywhere Sophisticated security Customised to suit your needs

10 Share Information Securely Automatically import, analyse, trend and report data from finance, payroll, hr, rostering, insurance, clinical, web forms, or industry specific application! NDIS & CDC Reporting Operational Reports Web Services CSV Imports REST API Active Directory Integration Single Sign On Cloud, Azure, AWS or Hosted Options Cloud or Hosted Options

11 User Friendly System Client Testimonial i.on my care software is very user friendly and simple to use. The system required minimal training. Staff with limited IT skills were able to access and complete all the forms they need to after 1 training session. Bankstown City Aged Care Simple to use minimal Training

12 Access 24 x 7 from any Device ionmycare.com