IFS APPLICATIONS FOR RETAIL

Transcription

1 IFS APPLICATIONS FOR RETAIL

2 The most successful enterprises know how to adapt to, and embrace, what s next in their market. IFS Applications, IFS Field Service Management, IFS Enterprise Operational Intelligence and IFS Maintenix help make our customers businesses so agile they can view what s next not as a threat to be managed but an opportunity to be seized. IFS SOLUTIONS: IFS HELPS PREPARE FOR WHAT'S NEXT Are built on industry standards, so you aren t locked into a proprietary technology Have a modular architecture so you can quickly add, adapt, scale and integrate as you need to Are so user-friendly you will be using the rich functionality in no time Offer you greater visibility into your business to spot what s next early Give you greater knowledge of how your business needs to adapt Provide greater flexibility to take the necessary action to make change happen

3 WOW : THE ART OF THE CUSTOMER EXPERIENCE What would a wow experience be for your customers? Walking into a glittering, immersive environment in a vast new concept store? Getting a business-critical item delivered to the door just 14 minutes after it was ordered? Or receiving a personal recommendation so relevant and engaging it literally opened up new worlds? THE HOW OF WOW Evolve great customer experiences in a retail world where expectations of service and delivery are rising all the time. Deliver the retail evolution today from multi- to omni-channel to unified commerce platforms. The expansion of services and the interplay of back-end functionalities with continuously evolving digital and physical touchpoints underpin the unified platform. Everything here, from warehouse to store, from sensor to algorithm, from manufacturing line to boardroom, ultimately works together to create more and better wow moments for your customer, whatever the channel, whatever the need. 80+ Retailers are IFS clients 40,000+ IFS Applications users from consumer-centric industries DIGITAL TOUCHPOINTS M/eCom M/eCom Mobile PC/Tablet Commerce engine (ecom) DAM Personalization PIM/MDM Statistics Commerce APIs Unified Commerce Platform SEO/conversion PHYSICAL TOUCHPOINTS Kiosk Store Contact Center CC solution CRM/SRM Distributed OMS Enterprise SC Finance solution Fulfillment Planning BACK-END FUNCTIONALITIES ENABLED WITH IFS APPLICATIONS However your all-in-one unified commerce platform is tailored, typically it will involve the following capabilities and function areas: E-commerce/commerce engine Content management system (CMS) Search engine optimization SEO/conversion DAM/PIM/MDM Distributed OMS Enterprise SC including inventory & sourcing capability Contact center solution Fulfillment solution including warehouse management system (WMS) CRM/SRM solution including campaign & price handling 3

4 UNIFIED COMMERCE ONE SYSTEM, A WORLD OF RESULTS The unified commerce approach one system supporting one customer journey, no matter how many digital and physical touchpoints puts the customer experience firmly center stage as retailers continue to evolve. In planning their evolution toward creating more wow customer experiences, retailers benefit from knowing where they sit in the big picture. From a traditional store to early multi-channel e-commerce (with still sometimes sketchy identification of the customer), to a more seamless omni-channel retail (with the customer s needs more clearly identified) to a diverse omni-channel operation built on one unified platform and able to offer a wow experience wherever, whenever it s needed. By unifying back office, planning, forecasting, supply and distribution functionalities together with frontend touchpoints, algorithms and POS data, unified commerce enables powerful new service offerings too. STORE SALES One channel STORE & ecom SALES Multi-channel SEAMLESS SALES Omni-channel ONE PLATFORM SALES Unified commerce THE OLD SA THE NEW SA 4

5 MORE SERVICE MORE WOW NEW CONSUMER BEHAVIOR IN A NEW RETAIL WORLD When it comes to services, retail is in many ways ahead of the game. The world s most popular retail channels Amazon, Wish, Alibaba are all service pioneers. Their success shows how a digital, service-centric model can produce results that are the envy of the world. And in the process they re changing not just the retail industry, but all commerce, and all consumer behavior forever. It is now extremely rare on these platforms for a customer to buy an isolated item. Customers are becoming more practiced at evaluating and testing services out, increasingly choosing and remaining loyal to retailers with personalized service solutions. Combined with more transparent product pricing, it means service is an increasingly decisive purchase criterion. Few these days would buy something without asking How fast will they be able to get this to me?' 'Will it include any special service offerings?' 'Do they have a good returns policy? and so on. As a result, like many other industries retail will see a big increase in service, as well as product, revenue. The difference with retail is that the evolution to services started earlier, set the bar higher and is progressing faster. EVOLVE YOUR WOW : A 6-STEP LADDER TO SERVICE-BASED AGILITY So how can you plan your evolution to increased service offerings? How to move toward integrating and developing new services as part of a wow customer experience and deliver it over a unified platform? Our 6-step service ladder shows the evolution toward new service-based agility. THE WOW CUSTOMER EXPERIENCE STEP 6 CREATE and collaborate on new services across product ranges, evolving from goods-only, and achieving future-proof agility. STEP 5 INCREASE your services: Customer-branded webshops? Integration into Sales & Marketing? More return and repair? Sourcing as a service? STEP 4 CONNECT your service pricing to service level agreements (SLAs). STEP 3 SWITCH from goods only to services, then add on services. Explore services: one-time vs. recurrent monthly? Blend service model and normal distribution? STEP 2 ORGANIZE scalable IT. As few systems as possible reduce complexity. With ERP for operations, e-com and EDI can connect as standard, producing more BI. STEP 1 BUY, sell, get paid. 5

6 BUILD A READY-FOR- ANYTHING RETAIL REALITY From warehouse to store, from manufacturing line to boardroom, IFS Applications brings together all the capabilities necessary to form a unified commerce platform empowering retailers to create more and better wow moments for their customers. And because every retailer is unique, and at a different stage of their digital transformation journey, every unified commerce platform needs to be unique and different too. IFS Applications includes cloud innovation, but is modular too, allowing retailers enormous flexibility to best adapt their platform to their retail reality. MERCHANDISING & ASSORTMENT PLANNING IFS Assortment Sourcing and Replenishment guarantees a systematic approach to setting and reaching future performance goals for sales, inventory and financial metrics while tracking real results. Planning is based on historical trends and insights into expected futures. Planning for seasonality and changing customer demands ensures the right products in the right stores at the right time, maximizing sales and profitability. FORECASTING & REPLENISHMENT IFS Forecasting and Replenishment optimizes your supply chain and enables new JIT service offerings. It includes improved forecasting with ASR for seasonal assortment and DP/IPR for long life. Retailers can produce better order proposals, with minimal need for interaction, get greater support for seasonal variations, and proactive error forecasting. Order calculations take into account shelf sizes, with order quantity based on forwarding route plans to achieve JIT delivery. Enhanced delivery patterns for stores provide new ways to work with route planning. CRM/SRM CAPABILITY Embedded CRM enables dazzling graphical overviews that make processes easy to personalize and access. Campaigns and promotions are enabled by a dynamic promotion engine, and can interact with POS & e-com via standard APIs. Price and cost campaigns can calculate landed cost and retail cost in multiple currencies, pushed through all channels instantaneously. Embedded SRM makes selecting prospective suppliers and evaluating and classifying existing suppliers smarter and more efficient. DISTRIBUTED OMS IFS s distributed order management solution is one of the smartest sourcing and supply systems possible for a unified commerce platform: IFS Sourcing automatically selects the optimal supply source for retailers, and supports click & collect and drop shipment, from both suppliers and internal DCs. Rolebased IFS Lobby ensures users work with exceptions based on online information. Returns management enables returns from any channel to any site, warehouse or supplier. 6

7 3 WAYS TO EVOLVE TO WHAT S NEXT From working closely with a diverse portfolio of retail clients we ve seen how there s always more than one route to digital transformation. We ve mapped three key opportunity areas for digital, some involving the gradual evolution of existing capabilities, some actively creating new ones. All lead to new revenue and possibilities. KEEP DOING WHAT YOU RE DOING ONLY BETTER Create efficiencies by automating data collection, analyzing faster and better predicting service needs Improve customer experience by being more precise, transparent and proactive about products and services Build a better understanding of how your products are used throughout their life, to sell and deliver more ACTIVELY INNOVATE WITH NEW PRODUCTS & SERVICES Create new products and services by combining gathered data from your own operation with the knowledge and relationships you ve built up with your customers. These can be purely digital products, new service offerings, new physical capabilities or features on products. STEPWISE CHANGE TO BUSINESS TRANSFORMATION Many begin the big journey to digital transformation with small incremental steps, like improving service quality and operational efficiencies. These build experience and confidence to take larger steps like selling services instead of products, charging for output or capability as well as the product itself. 7

8 ABOUT IFS IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information about IFS, visit IFSworld.com AMERICAS ARGENTINA, BRAZIL, CANADA, ECUADOR, MEXICO, UNITED STATES ASIA PACIFIC AUSTRALIA, INDONESIA, JAPAN, MALAYSIA, NEW ZEALAND, PHILIPPINES, PR CHINA, SINGAPORE, THAILAND EUROPE EAST AND CENTRAL ASIA BALKANS, CZECH REPUBLIC, GEORGIA, HUNGARY, ISRAEL, KAZAKHSTAN, POLAND, RUSSIA AND CIS, SLOVAKIA, TURKEY, UKRAINE EUROPE CENTRAL AUSTRIA, BELGIUM, GERMANY, ITALY, NETHERLANDS, SWITZERLAND EUROPE WEST FRANCE, IRELAND, PORTUGAL, SPAIN, UNITED KINGDOM MIDDLE EAST AND AFRICA INDIA, SOUTH AFRICA, SRI LANKA, UNITED ARAB EMIRATES SCANDINAVIA DENMARK, NORWAY, SWEDEN FINLAND AND THE BALTIC AREA ESTONIA, FINLAND, LATVIA, LITHUANIA IFSworld.com COPYRIGHT 2017 INDUSTRIAL AND FINANCIAL SYSTEMS, IFS AB. IFS AND ALL IFS PRODUCTS AND SERVICES NAMES ARE TRADEMARKS OF IFS. ALL RIGHTS RESERVED. THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS S PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS ARE FOR INFORMATION PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS. IFS AB 2018 En Production: IFS Corporate Marketing, August 2018.