Sprint Communications

Transcription

1 Sprint Communications Mobile Connection Procedure Page 1

2 Table of Contents Background... 3 Credit Checks...3 Vodafone Ptnr Services Credit Checks..4 Vodafone One-Net Credit Checks...5 Vodafone Migrations. 9 EE Credit Checks... 8 O2 Credit Checks Submitting Connection Details Response & SLA...11 How to Get Paid. 12 End of Document...13 Page 2

3 1.0 Background The purpose of this document is to give the full procedure for performing a credit check and making a connection via Sprint Communications. Note: It is important to note that if the connection is for more than 50% new numbers then a director s authorisation is required. 2.0 The Credit Check The first step of any connection within the mobile market is to complete a credit check on the potential customer. The chosen network must approve the customer for a specific number of lines, on a particular Tariff. The network will require proofs in the form of a Purchase Order to assist in their decision. It is unusual for a customer to be approved for a new contract without some form of additional proofs being requested. These will often be a copy of their registered accounts. Please note that a credit check is valid for one month. The credit check will be carried out by Sprint Communications who have in-house systems for all the mobile networks. Sprint will also liaise with the relevant network to ensure that they have all the required information or documentation in order to make an informed decision. If you need assistance at any time please sales@sprintcomms.co.uk In order to credit check a potential customer you will need to use the relevant address below and to clearly mark your individual Sprint Communications Partner code (SC**). Page 3

4 Information Required for a Vodafone Corporate Credit Check Trading Name Organisation Type (Ltd, PLC etc) Company Registration Number Years Trading Registered address (need the full address) Billing address if different (need the full address) The customer s details - Title First Name Last Name Date of Birth Telephone Number (must be a landline) address (for the person signing the e-contract) Position within the company Direct Debit (optional) Connection Type New Numbers (how many) Porting Numbers (how many) Migrating Numbers (how many) Please send this information to sales@sprintcomms.co.uk along with the following Connection Pack. Purchase Order to Sprint on Customer s letter-headed paper Completed GC23 Form Page 4

5 Information Required for a Vodafone Sole Trader Credit Check Title (Mr Mrs Dr etc) First Name Last Name Date of Birth Telephone Number (must be a landline) address (for the person signing the e-contract) Employment status (full time, part time, retired, unemployed etc) Marital status (married, single, divorced, widowed etc) Residential status (home owner, private tenant, council tenant etc) Months in current job (if unemployed or retired please advise how long for) Full home address If they have lived at their current address for less than 3 years please provide their full previous address and how long they lived there for Billing address if different Direct Debit (optional) Connection Type New Numbers (how many) Porting Numbers (how many) Migrating Numbers (how many) Please send this information to sales@sprintcomms.co.uk along with the following Connection Pack. Purchase Order to Sprint on Customer s letter-headed paper Completed GC23 Form Page 5

6 Information Required for a Vodafone One-Net Express Proposal to be Built Trading Name Organisation Type (Ltd, PLC etc) Company Registration Number Years Trading Registered address (need the full address) Billing address if different (need the full address) The customer s details - Title First Name Last Name Date of Birth Telephone Number (must be a landline) address (for the person signing the e-contract) Position within the company Bank Details for Direct Debit (Acct Name, No and Sort Code) Connection details Is customer existing Vodafone? if they are; please supply Billing Account Number If not; please supply Port Authorisation Code for mobiles New Numbers (how many) Porting Numbers (how many) Migrating Numbers (how many) Who is their current Landline Supplier? - Please supply copy of last bill to enable PAC request for landline numbers Page 6

7 Migrating between Vodafone Billing Platforms If a consumer customer wishes to transfer from Newco (consumer) to Zygo or Gemini the customer will require a PAC. A credit check as a new customer will be required and the standard porting process will be applicable. If a business customer wishes to change between Vodafone billing platforms this is also PAC code process. A credit check as a new customer will be required and the standard porting process will be applicable. If the customer is an existing business customer and wishes to change to Sprint s base on the same billing platform it will require a COO (if on Zygo) or a TOO (if on Gemini). These forms are available on Godfather or can be requested from sales@sprintcomms.co.uk If the customer is changing ownership or user on the same billing platform it would require a COO or TOO as per the process above. If these processes are not followed correctly there will be payment issues. Please be sure to contact sales@sprintcomms.co.uk if you are in any doubt of the process. Page 7

8 Information Required for a new EE Sole Trader Credit Check, to be input onto CIF Title (Mr Mrs Dr etc) First Name Last Name Date of Birth Telephone Number (must be a landline) Employment status (full time, part time, retired, unemployed etc) Residential status (home owner, private tenant, council tenant etc) Full home address If they have lived at their current address for less than 3 years please provide their full previous address and how long they lived there for Months in current job Business address How long in business How long with Bank How many employees Billing address if different Direct Debit (optional) Connection Type New Numbers (how many) and If New what tariff do they require? Porting Numbers (how many) Upgrading Numbers (how many) Tariff Name and Cost Type of Handsets required Please send this information to sales@sprintcomms.co.uk along with the following Connection Pack. Proof of personal I.D. (copy of DL or Passport) Proof of personal Address (Bank Statement / Utility Bill / Council Tax Statement / Credit card statement / Fixed Phone Bill) Proof of Business (Bank Statement / Fixed Phone Bill / Credit Card Statement / Utility Bill) Purchase Order to Sprint on Customer s letter-headed paper signed by the Signatory (no PP s accepted) Completed GC23 Form Completed Customer Information Form (CIF), which is a contract (stored on Godfather and available upon request) no signature required as an econtract will be sent so must have the authorised signatory s address. Page 8

9 Information Required for a new EE Small Ltd Business (1-50 employees) Credit Check Trading Name Organisation Type (Ltd, PLC etc) Company Registration Number Years Trading How long with Bank Telephone Number (must be a landline) Registered address (need the full address) Billing address if different (need the full address) Contact details - Title First Name Last Name Position within the company Direct Debit (optional) Connection Type New Numbers (how many) Porting Numbers (how many) Migrating Numbers (how many) Tariff Name and Monthly Cost Please send this information on a signed contract to sales@sprintcomms.co.uk along with the following Connection Pack. 2 x Business Proofs (Bank Statement / Company Reg. Certificate / Fixed Phone Bill / Credit Card Statement / Utility Bill) Purchase Order to Sprint on Customer s letter-headed paper signed by the Signatory (no PP s accepted) Completed GC23 Form Completed Customer Information Form (CIF), which is a contract (stored on Godfather and available upon request) no signature required as an econtract will be sent so must have the authorised signatory s address. Page 9

10 Information Required for an O2 Credit Check NB Only Business Credit Checks are available on O2 Trading Name Legal Company Name Organisation Type (Ltd, PLC etc) Company Registration Number Years Trading Registered address (need the full address) Billing address if different (need the full address) The customer s details - Title First Name Last Name Date of Birth Telephone Number (must be a landline) Position within the company Direct Debit (optional) Connection Type New Numbers (how many) Porting Numbers (how many) Migrating Numbers (how many) Please send this information on a signed contract to sales@sprintcomms.co.uk along with the following Connection Pack. 2 x Business Proofs (Bank Statement / Company Reg. Certificate / Fixed Phone Bill / Credit Card Statement / Utility Bill) Purchase Order to Sprint on Customer s letter-headed paper Completed O2 Customer Contract GC23 Form Page 10

11 3.0 Submitting Connection Details Once you have successfully Credit Checked a Customer you will need to submit the details and documentation for Connection. 3.1 Documentation The proofs that are required for Ltd Companies and Sole Traders can differ by network; this document is designed as a guide in principle, so please check the current proofs list for the specific network required. A Purchase Order needs to be on an official letterhead that has the full company trading details (Including landline phone number) and address. The text on the PO must include 1. the date 2. the Position & Name of the Signatory, 3. the relevant Tariff details and cost 4. an outline of any hardware or credits being supplied. 5. contract term (if upgrading MUST state expected contractual Roll over and accept added tenure) 6. quantity of connections/upgrade The purchase order and contract must reconcile against each other. Please submit scanned copies of these documents via . A GC23 Compliance Form needs to be completed with all details relating to credits or cash back as these items will be held back by Sprint and paid directly to the customer. Sprint reserves the right to check every GC23 Compliance Form directly with the customer as per Ofcom regulations ing Documentation Please send all documentation with an explanatory header to sales@sprintcomms.co.uk 3.3 Sim Free Handsets If you need to supply Sim free handsets with the connection please make this information clear on the GC23 Compliance Form. Handset Enquiries: sales@sprintcomms.co.uk 4.0 Response & SLA 4.1 SLA Once you have submitted the documentation for the connection, Sprint will collate the information and send it through to the relevant Network to be connected. The SLA for the connection is up to 48 hours; this is Sprint s SLA and can be effected by network delays. Page 11

12 5.0 How to Get Paid Once you have received confirmation that your deal has been processed please prepare an Invoice that has the required legal contents as per the following example. One invoice per deal will speed the process and assist in swifter payment INVOICE Invoice To: Address: PO No.: Invoice No.: Date: SCS Network Services Ltd Unit 6, Honywood Road Business Park, Honywood Road Basildon Essex SS14 3HW YOUR INVOICE NUMBER HERE DATE OF INVOICE HERE Your Limited Co Name Here WITH LOGO ABOVE IF DIFFERENT Trading as Sprint XXXXXX Your Address Your Address Your Address Your Address Your Mobile Number Your Landline Number No. Description Unit Price VAT % rate Total Airtime in respects of XXXXX Ltd XXX Tariff on XXX Network Including Mobile Number xxxxxx minus handset xxxxxxxx BANK DETAILS SORT CODE: XX-XX-XX ACCOUNT NUMBER: XXXXXXXX Delivery To: Address: Total 0.00 VAT Amount 0.00 Total Inc. VAT 0.00 Page 12

13 Terms: 30 DAYS VAT Number: YOUR VAT NUMBER HERE Errors & Omissions exempt The RED TEXT is for you replace when creating a template, the YELLOW HIGHLIGHT will alter for each separate invoice. Please submit this invoice (along with a copy of the supporting GC23 Form) to your BDM for the initial deals. No payments will be made without an Invoice and supporting GC End of Document Page 13