Our Vision. We have been at the cutting edge of textiles since the 18th Century

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2 Our Vision We have been at the cutting edge of textiles since the 18th Century We have built our business around our heritage, innovation and specialism within the textile industry,this makes us different from all the rest

3 We have six global offices sourcing, supplying and distributing millions of products, created from hundreds of years of manufacturing experience, working with some of the world s most prestigious organisations

4 We re innovative in servicing our customers requirements every day

5 We have the expertise to deliver the right product into the right environment with unparalleled professionalism Our Mission - To be the preferred supplier and distributor of specialist, luxury and performance textiles to leaders in the global hospitality, healthcare and retail markets

6 Our Team We employ over 100 people across 5 continents who speak over 20 different languages. Our offices are located in the UK, Ireland, Dubai, India, China and Pakistan delivering worldwide market penetration covering all major trading jurisdictions

7 Our staff are our biggest asset and we empower them to live the Vision values which underpin our company culture across the world ONE VOICE We communicate effectively and share knowledge to improve our company ONE GOAL We strive for success and endeavour to change, evolve and lead ONE PASSION We are passionate about our business, our brands and our products ONE TEAM We respect our colleagues and our partners; together we succeed ONE VISION We are a customer-focused, united global business setting the standards

8 Our Customers 6,500 customers in 84 different countries across 5 continents in 6 different market sectors Ministry of Defence

9 We maintain great customer relationships by delivering an exceptional and unparalleled professional, tailor-made solution. From the smallest order for a guest house to a fully bespoke table linen range for a major hotel group, our attention to detail and service is paramount and consistent across all channels

10 Our Markets We love the company we keep. We work hard to make sure we offer the total textile solution and deliver the right product into the right environment Hotels Retail Healthcare

11 Laundries Defence & Custodial We service the top five major hotel groups in the UK and have supplied the Ministry of Defence since the Crimean war Our products can be found across the globe in hotels, government buildings, healthcare and retail stores Social Housing

12 Our Partners We have 50 Vision approved manufacturing partners chosen for their manufacturing expertise as well as their strategic location. With them we have the capacity to produce hundreds of millions of individual products every year

13 Our global sales team extends to our distribution partners who deliver the Vision offer to the four corners of the world. We hold preferred partner agreements with these key distributors in over 20 different territories and counting

14 Our Online Solution You can find out more about our company and our product ranges by visiting our website. Here you will find out all the latest news, company information and even have the opportunity to shop online 24/7 You can also find us across all major online social networks where we love to engage with our customers worldwide

15 Our Accreditations ISO9001:2008 Quality Management System ISO14001:2004 Environmental Management System NHS Labour Standards Assurance System Level 3 Our accreditations show our commitment to quality management and ensure we remain compliant with all necessary statutory and regulatory requirements This dedication to quality control helps us to enhance customer satisfaction and enables us to consistently provide superior product and service that meet our customer needs SMAS Accredited CHAS Accredited We are also a member of FIRA - Furniture Industry Research Association Textile Services Association membership

16 Our Guarantee We understand the importance of the social, ethical and environmental obligations we have to our suppliers, customers, staff and our planet

17 Corporate Social Responsibility All manufacturing partners comply with local, social and ethical legislation and we can arrange independent third party auditing to customer and end user standards. Assurance All offices are run and staffed by local nationals who are professionally qualified and experienced to assure that all product meets AQL standards. Reliability We can provide a structured service of scheduling and merchandising/stock control which can be integrated into the provision of a full logistical service, culminating in the delivery of product to the doorstep of your choice, anywhere in the world. Standards Our manufacturing partners also comply with all local environmental licensing and operational requirements and we can facilitate external auditing when required. Fair Dealing Our conduct has an impact on thousands of lives throughout global communities and that is why we factor fair dealing into everything we do.

18 Our Services Product Sourcing Vendor Development Quality Assurance

19 Consolidation, Warehousing, Distribution and Logistics Supply Chain Management Full Turnkey Solutions

20 Our Products

21 We have developed our core range of products to help make the selection process easier and more cost effective for you In addition, we can provide a bespoke textile solution on request, ensuring we deliver to specification whatever you need

22 Quiet luxury

23 Our luxury range of textiles Liddell provides the finest luxury linen to the world s most exclusive hotels, restaurants and spas. Founded on the banks of the River Lagan in Ireland in 1866, Liddell has been crafting and creating beautiful linen for use in the most luxurious settings for over 150 years. From the maiden voyage of the R.M.S Titanic, to the opening of Dubai s seven star Burj Al Arab, the Liddell name holds a reputation for elegance and luxury like no other. Renowned for its quality and craftsmanship, Liddell linen has featured in many prestigious locations the world over. Find out more at

24 Performance textiles, 140 years in the making

25 Our performance range of products Although the Hilden name was established in 1874, the brand can be traced back to the 18th century when James Hargreaves revolutionised the textiles industry by inventing the Spinning Jenny. It s his descendants, who, inspired by James passion for textiles, set up the Hilden brand 100 years later. Today, our Hilden product brand is a leading performance range of fit for purpose, high quality textile products, suitable for any commercial environment. With a reputation based on quality and trust, this product range allows a seamless union between commercial and industrial laundries and the accommodation provider. All Hilden s products are sufficiently durable to meet the demands of rigorous commercial washing processes. Find out more at

26 Specialist textiles, enhancing environments

27 Our specialist range of products Whitakers offers a range of specialist textiles derived from over 200 years of experience. Since 1879, the brand has established a prestigious client base, working with healthcare establishments, care homes and social housing to transform the standards of comfort, safety and quality. This product brand is renowned for its developments in specialist flame retardant textiles that meet the British and European regulatory standards. We are proud to supply our Whitakers range to leaders in healthcare throughout the UK. Find out more at

28 Vision Support Services Head Office Darwen House Walker Industrial Park Blackburn Lancashire BB1 2QE Tel: +44 (0) visionsupportservices.com