Customer Training Catalog Training Programs (NGBSS)

Transcription

1 Customer Training Catalog Training Programs (NGBSS) HUAWEI Learning Service 2019 COMMERCIAL IN CONFIDENCE 1

2 CONTENTS 1 Training Solution NGBSS Learning Paths Training Programs List NGBSS Planning Engineer Training Programs List NGBSS Finance Staff Training Programs List NGBSS Marketing Staff Training Programs List NGBSS UAT Tester Training Programs List NGBSS Business Configuration Engineer Training Programs List NGBSS O&M Engineer Training Programs List NGBSS End User Trainer Training Programs List NGBSS End User Training Programs List Course Description NGBSS Solution Architecture and Integration Training NGBSS Solution Business Operation Training (for Finance) NGBSS Solution Business Operation Training (for Marketing) NGBSS Solution UAT Training NGBSS Solution Overview Training (for Business Configuration) Offering Configuration Training (ILT) Offering Configuration Training (OJT) CBS5.5 Charging Verification Special Topic Training (China GTC/RTC) NGBSS System Management Training CRM System Operation and Maintenance Training CRM Advanced Maintenance Training E9000 Server Operation and Maintenance Training I2000 System Operation and Maintenance Training USAU6600 System Operation and Maintenance Training URP6600 System Operation and Maintenance Training EVC System Operation and Maintenance Training (for OCS/CBS) UVC System Operation and Maintenance Training Mediation System Operation and Maintenance Training (for OCS/CBS) Provision System Operation and Maintenance Training (for OCS/CBS) VDS System Operation and Maintenance Training Report System Operation and Maintenance Training CBS5.5 System Operation and Maintenance Training CBS5.5 System Case Study and Practice Training CBS System Advanced Maintenance Training UAP6600 System Operation and Maintenance Training UAP9600 System Operation and Maintenance Training CRM Business Operation TTT Training (for Retail) CRM Business Operation TTT Training (for Customer Care) CRM Business Operation Training (eclass for Retail) CRM Business Operation Training (eclass for Customer Care) COMMERCIAL IN CONFIDENCE 2

3 1 Training Solution 1.1 NGBSS Learning Paths Planning Engineer NGBSS Solution Business Operation and OM Finance Staff Capability Business Configuration Staff O&M Engineer Intermediate Training Prepare the knowledge and basic skills for the NGBSS solution planning Intermediate Training Prepare the knowledge and basic skills for the NGBSS solution Finance operation Advanced Training Use tool to verify service charging configuration Advanced Training Master troubleshooting method, solve typical system faults Marketing Staff UAT Tester Intermediate Training Prepare the knowledge and basic skills for the NGBSS solution Marketing operation Intermediate Training Operate UAT Test cases, master the UAT method and tools Intermediate Training Configure typical offering, product, service data and tariff. Intermediate Training Administrate, operate and maintain NGBSS Systems, solve the alarms. End User Trainer End User (Retail/Customer Care) Intermediate Training Train end user of operating Sales and Customer Care operations in NGBSS Intermediate Training Operate Sales and Customer Care operations in NGBSS Solution Principles and Basic Skill Training Prepare the knowledge and basic skills for the NGBSS solution offering configuration COMMERCIAL IN CONFIDENCE 3

4 Planning Engineer Finance Staff Marketing Staff Intermediate Training NGBSS Solution Architecture and Integration Training ILT 2D NGBSS Solution Business Operation Training (for Finance) ILT 4D NGBSS Solution Business Operation Training (for Marketing) ILT 4D UAT Tester End User Trainer End User Intermediate Training NGBSS Solution UAT Training CRM Business Operation TTT Training (for Retail) ILT 2D CRM Business Operation TTT Training (for Customer Care) CRM Business Operation Training (for Retail) eclass 2H CRM Business Operation Training (for Customer Care) ILT 4D ILT 2D eclass 1H Business Configuration Engineer O&M Engineer CBS5.5 System Case Study and Practice Training Advanced Training CBS5.5 Charging Verification Special Topic Training (China GTC/RTC) ILT 10D ILT CRM System Advanced Maintenance Training 5D ILT ILT 9D CBS5.5 System Advanced Maintenance Training 8D S-OJT S-OJT Offering Configuration Training (OJT) 12D CRM System Operation and Maintenance Training CBS5.5 System Operation and Maintenance Training ILT 6D ILT 20D Intermediate Training EVC System Operation and Maintenance Training (for OCS/CBS) ILT 2D UVC System Operation and Maintenance Training ILT 3D Mediation System Operation and Maintenance Training (for OCS/CBS) ILT 2D Provision System Operation and Maintenance Training (for OCS/CBS) ILT 2D VDS System Operation and Maintenance Training ILT 4D Report System Operation and Maintenance Training ILT 2D Offering Configuration Training(ILT) URP6600 System Operation and Maintenance Training E9000 Server Operation and Maintenance Training I2000 System Operation and Maintenance Training ILT 6D ILT 3D ILT 2D ILT 4D NGBSS System Management Training ILT 1D USAU6600 System Operation and Maintenance Training ILT 3D UAP9600 System Operation and Maintenance Training ILT 3D UAP6600 System Operation and Maintenance Training ILT 3D Basic Training NGBSS Solution Overview Training (for Business Configuration) ILT 1D COMMERCIAL IN CONFIDENCE 4

5 1.2 Training Programs List The standard NGBSS learning solution is designed for the 8 job roles: Training Programs NGBSS Planning Engineer Learning Solution(1.2.1) NGBSS Finance Staff Learning Solution(1.2.2) NGBSS Marketing Staff Learning Solution(1.2.3) NGBSS UAT Tester Learning Solution(1.2.4) NGBSS End User Trainer Learning Solution(1.2.5) NGBSS End User Learning Solution(1.2.6) NGBSS Business Configuration Engineer Learning Solution(1.2.7) NGBSS O&M Engineer Learning Solution(1.2.8) COMMERCIAL IN CONFIDENCE 5

6 1.2.1 NGBSS Planning Engineer Training Programs List Learning Phase Programs(S-part) Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) NGBSS NGBSS Solution Architecture and Intermediate Ⅱ / 2 / 6~12 Training Integration Training Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS Finance Staff Training Programs List Learning Phase NGBSS Intermediate Training Programs(S-part) NGBSS Solution Business Operation Training (for Finance) Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) Ⅱ / 4 / 6~12 Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS Marketing Staff Training Programs List Learning Phase NGBSS Intermediate Training Programs(S-part) NGBSS Solution Business Operation Training (for Marketing) Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) Ⅱ / 4 / 6~12 Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS UAT Tester Training Programs List Learning Phase Programs(S-part) Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) NGBSS Intermediate Training NGBSS Solution UAT Training Ⅱ / 5 / 6~12 Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS Business Configuration Engineer Training Programs List Learning Phase NGBSS Basics Training Programs(S-part) NGBSS Solution Overview Training (for Business Configuration) Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) Ⅰ / 1 / 6~12 COMMERCIAL IN CONFIDENCE 6

7 NGBSS Intermediate Training NGBSS Advanced Training Offering Configuration Training Ⅱ / ~12 NGBSS System Management Training CBS5.5 Charging Verification Special Topic Training (China GTC/RTC) Ⅱ / 1 / 6~12 Ⅲ / 10 / 6~12 Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS O&M Engineer Training Programs List Learning Phase NGBSS Intermediate Training NGBSS Advanced Training Programs(S-part) E9000 Server Operation and Maintenance Training I2000 System Operation and Maintenance Training USAU6600 System Operation and Maintenance Training URP6600 System Operation and Maintenance Training CRM System Operation and Maintenance Training CBS5.5 System Operation and Maintenance Training EVC System Operation and Maintenance Training (for OCS/CBS) UVC System Operation and Maintenance Training Mediation5.5 System Operation and Maintenance Training (for OCS/CBS) Provision System Operation and Maintenance Training (for OCS/CBS) VDS System Operation and Maintenance Training UAP6600 System Operation and Maintenance Training UAP9600 System Operation and Maintenance Training Report System Operation and Maintenance Training CBS5.5 System Case Study and Practice Training CBS5.5 System Advanced Maintenance Training CRM System Advanced Maintenance Training Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) Ⅱ / 2 / 6~12 Ⅱ / 4 / 6~12 Ⅱ / 3 / 6~12 Ⅱ / 3 / 6~12 Ⅱ / 6 / 6~12 Ⅱ / 20 / 6~12 Ⅱ / 2 / 6~12 Ⅱ / 3 / 6~12 Ⅱ / 2 / 6~12 Ⅱ / 2 / 6~12 Ⅱ / 4 / 6~12 Ⅱ / 3 / 6~12 Ⅱ / 3 / 6~12 Ⅱ / 2 / 6~12 Ⅲ / 9 / 6~12 Ⅲ / 8 / 6~12 Ⅲ / 5 / 6~12 COMMERCIAL IN CONFIDENCE 7

8 Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS End User Trainer Training Programs List Learning Phase NGBSS Intermediate Training Programs(S-part) CRM Business Operation TTT Training (for Retail) CRM Business Operation TTT Training (for Customer Care) Level MOOC Duration (week) ILT Duration (day) S-OJT Class Size (Person) Ⅲ / 2 / 6~12 Ⅲ / 1 / 6~12 Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course NGBSS End User Training Programs List Learning Phase NGBSS Intermediate Training Programs(S-part) CRM Business Operation Training (eclass for Retail) CRM Business Operation Training (eclass for Customer Care) Level MOOC Duration (week) eclass Duration (Hours) S-OJT Class Size (Person) Ⅲ / 2 / / Ⅲ / 1 / / Level Description:Ⅰ: Basic Course Ⅱ: Intermediate Course Ⅲ: Advanced Course Ⅳ: Expert Course COMMERCIAL IN CONFIDENCE 8

9 1.3 Course Description NGBSS Solution Architecture and Integration Training Training Path NGBSS Solution Architecture and Integration OI751 Lecture 2D Target Audience NGBSS Planning Engineer Prerequisites None Objectives On completion of this program, the participants will be able to: Be familiar with HUAWEI NGBSS solution Describe the key project solution architecture and design principles Describe the components of application and infrastructure Describe the functions and architecture of main modules. Understand the data model of NGBSS. Describe the reliability and security features. Describe the typical service flow Centralized Training Content OI751 NGBSS Solution Architecture and Integration Project Solution Overview Overall Solution Introduction Key Solution Architecture & Design Principles Application Solution Components Infrastructure Solution Components CBS Modules Introduction CBS Function Modules CBS Module Features CBS Software Architecture CBS Data Model CBS Module Networking System Security and Reliability VDS Module Introduction VDS Functions and Features VDS Software Architecture VDS Data Model VDS Module Networking CRM Module Introduction CRM Module architecture CRM network architecture CRM Position In Network CRM Web Portal Overview COMMERCIAL IN CONFIDENCE 9

10 CRM Main Functions Typical Service Flow Service Features and Interfaces Centralized Training Duration 2 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 10

11 1.3.2 NGBSS Solution Business Operation Training (for Finance) Training Path NGBSS Solution Business Operation for Finance OI752 Lecture, Hands-on 4D Target Audience Finance Department Staff Prerequisites Attendees should have a general knowledge in telecommunications Attendees should have a general knowledge in PC knowledge Objectives On completion of this program, the participants will be able to: Explain the benefit of NGBSS solution. Describe the service flow of NGBSS system. List typical NGBSS services and service features. Illustrate the Account Receivable flow. Illustrate the Debt Control Mechanism. Centralized Training Content OI752 NGBSS Solution Business Operation for Finance BSS Solution Overview Trends & Challenges Customer Demands Change Operation Demands Change The Industry is Ever Evolving Overall Solution Key Solution Architecture & Design Principles Application Solution Components Infrastructure Solution Components Solution Architecture Logical Architecture Interface Diagram Interface Description Key Solution Processes Prepaid Subscription Acquisition Process Mobile Service Fulfillment Trouble Ticket Process Charge Flow Recharge Flow Function List Huawei CBS Huawei UVC Huawei ESB Huawei CRM Huawei VDS Huawei Mediation COMMERCIAL IN CONFIDENCE 11

12 Huawei Provision AR Operation Introduction Query Cash Register Payment Deposit Transfer Refund Adjustment Dispute Unallocated Payment Write-off Audit System setting Debt Collection Operation Basic Concepts DC Function Introduction DC Service Flow DC Operation Management Practice GL Introduction GL introduction GL use scenario Data flow Related Concept Records in GL DR and CR GL use case Finance GL code Bill Run Introduction Billing System Overview Typical Service Processes Billing System Setting Main Operations of Billing system CRM Business Introduction Resource Management Overview Configuration Operation Stock Operation Note Operation Inventory Item Maintenance Inventory Query operation Package Operation Dealer Management Managing Dealer Information Managing Commission Rules Calculating Commissions Managing Commission Managing Resources to Dealers Settlement in the VDS(PRM) COMMERCIAL IN CONFIDENCE 12

13 Centralized Training Duration 4 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 13

14 1.3.3 NGBSS Solution Business Operation Training (for Marketing) Training Path NGBSS Solution Business Operation for Marketing OI753 Lecture, Hands-on 4D Target Audience Marketing Department Staff Prerequisites Attendees should have a general knowledge in telecommunications Attendees should have a general knowledge in PC knowledge Objectives On completion of this program, the participants will be able to: Explain the benefit of NGBSS solution. Describe the service flow of NGBSS system. List typical NGBSS services and service features. Illustrate the function and flow of CRM system. Illustrate the Rating & Billing Mechanism. Design the Charging Policy. Centralized Training Content OI753 NGBSS Solution Business Operation for Marketing BSS Solution Overview Trends & Challenges Customer Demands Change Operation Demands Change The Industry is Ever Evolving Overall Solution Key Solution Architecture & Design Principles Application Solution Components Infrastructure Solution Components Solution Architecture Logical Architecture Interface Diagram Interface Description Key Solution Processes Prepaid Subscription Acquisition Process Mobile Service Fulfillment Trouble Ticket Process Charge Flow Recharge Flow Function List Huawei CBS Huawei UVC Huawei ESB Huawei CRM Huawei VDS COMMERCIAL IN CONFIDENCE 14

15 Huawei Mediation Huawei Provision CBS Solution Introduction CBS System Introduction Data Model Online-charging and Off-line Charging Prepaid and Postpaid Typical Service Flow Introduction Voice Flow SMS Flow GPRS Flow Management Service Flow CBS system functions FN HOMEZONE CUG Notification Credit Function Tax Accumulator Bypass Self-Care CBS system features Charging Features Life Cycle Features Management Features Basic Concepts Offering Management Offering Management Product Management Plan Management Plan Management Configuring Offering E2E CRM Business Introduction Resource Management Product Catalog Customer Care Dealer Management Loyalty ecare Campaign Centralized Training Duration 4 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 15

16 1.3.4 NGBSS Solution UAT Training Training Path NGBSSS Solution UAT Operation OI755 Target Audience Lecture, Hands-on 5D Project UAT Testers Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. Objectives On completion of this program, the participants will be able to: Be familiar with HUAWEI NGBSS solution Understand the main functions of NGBSS components Grasp the usage of testing simulation tools Implement the typical test cases and check the result Centralized Training Content OI755 NGBSS Solution UAT Operation NGBSS Solution Overview Business Proposition Logical Architecture Integration Architecture Main Component Functions Simulation Tool Introduction SoapUI Function and Operation Rtest Function and Operation IDT Function and Operation Open eye Function and Operation Typical UAT Test Cases UAT cases End to End CBS UAT test cases CRM UAT test cases E-care UAT test cases Centralized Training Duration 5 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 16

17 1.3.5 NGBSS Solution Overview Training (for Business Configuration) Training Path NGBSS Solution Overview for Business Configuration OI756 Target Audience Lecture 1D Business Configuration Staff Prerequisites Attendees should have a general knowledge in NGBSS System Solution. Objectives On completion of this program, the participants will be able to: Describe the Solution, Functions and Features Outline the NGBSS Data Architecture and Storage Describe the Functions of NGBSS Sub-Module Explain the Typical Offering Cases Centralized Training Content OI756 NGBSS Solution Overview for Business Configuration NGBSS Solution Overview What is NGBSS Solution NGBSS Value Proposition NGBSS System Functions NGBSS System Features NGBSS Data Architecture NGBSS Data Architecture Data Storage and Distribution NGBSS Sub-Module Introduction NGBSS Solution Function Module Unify System Management Unify Product Catalogue Rating and Charging(CBP) Billing and Invoicing AR & DC & GL NGBSS Charging Components Introduction Offering Introduction Product Introduction Plan Introduction Policy Introduction Patten Introduction Action Introduction Typical Offering Cases Introduction Do It Yourself Multiple Tiers Data Preferential Package for Special Visit Device Based Charging Content Based Charging COMMERCIAL IN CONFIDENCE 17

18 Data Roaming Bill Shock Prevention Centralized Training Duration 1 working day Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 18

19 1.3.6 Offering Configuration Training (ILT) Training Path Charging Concept Introduction OI321 Lecture 0.5D System Offering Management OI322 Lecture,Hands-on 0.5D Configure Primary Offering OI323 Lecture, Hands-on 1D GPRS Basic Offering and FN Offering OI324 Lecture, Hands-on 0.5D Configure CUG Offering OI325 Lecture, Hands-on 0.5D Configure Corporate Offering OI326 Lecture, Hands-on 0.5D Typical Offering Case Verification OI327 Lecture, Hands-on 1.5D Configure Service Features OI328 Target Audience Lecture, Hands-on 1D Business Configuration Engineer Prerequisites Attendees should have a general knowledge in charging system. COMMERCIAL IN CONFIDENCE 19

20 Objectives On completion of this program, the participants will be able to: Describe the charging concepts, e.g. Brand, Offering, Product, Plan. Outline the offering management, e.g. Offering Types, Offering Operations Describe the configuration procedure of the primary offering/supplementary offering Explain how to verify the correctness of offering Centralized Training Content OI321 Charging Concept Introduction Basic Charging Concepts Business Entity Brand Offering Product Plan Relationships between Concepts Case: Freebees Offering Introduction Offering Classification Offering Status Relationships between Offerings Product Introduction Product Classification Product Types Product Status Plan Introduction Plan Classification Plan Status Plan Versions Plan Components Rating Priority Rating Priority OI322 System Offering Management Offering Management Offering Composition Offering Types Offering Subscription Types Offering Properties Offering Operations Product Management Product Composition Types Product Subscription Types Product and Event Product Property Plan Management COMMERCIAL IN CONFIDENCE 20

21 Plan Composition Plan Types Relationships Between Policies and Patterns Plan Operations Other Reference Patterns Reference Actions Reference Global Pricing Plan OI323 Configure Primary Offering Typical Instance Configure Procedure Configure Process Configuring a Brand Configuring Time Schemes Configuring Voice Pricing Plans Configuring SMS Pricing Plans Configuring MMS Pricing Plans Configuring GPRS Pricing Plan Creating a Primary Offering OI324 GPRS Basic Offering and FN Offering GPRS Basic Offering Typical Instance: GPRS Basic Offering Configuration Procedure FN Offering What is FN Typical Instance: FN Supplementary Offering Configuration Procedure OI325 Configure CUG Offering CUG Overview What is CUG? CUG model Configuring CUG Offering Typical instance Configuration Procedure Creating a CUG Offering OI326 Configure Corporate Offering Corporate Service Overview Corporate Service Overview Corporate Service Function Hierarchy Architecture Relationship of Nodes Corporate Group Attendant Configuring the Corporate Service Configuration Process Configure Short Numbers for Corporations Configure a Global Authentication Plan COMMERCIAL IN CONFIDENCE 21

22 Configure a Corporate Primary Offering Configure a Corporate Discount Supplementary Offering Configure a Corporate Attendant Supplementary Offering OI327 Typical Offering Case Verification Charging Verification Overview Why Need Charging Verification? How to do Charging Verification? Typical Scenarios Charging Process and Rule Introduction Typical Charging Flow Rating and Charging Procedure SoapUI Tool Introduction SoapUI Overview Configure the SoapUI Create and Active the subscriber IDT Tool Introduction IDT Tool Working Mechanism Configuring the IDT Charging Verification CDR Analyze CDR Path and File Name Format CDR File Content Format Important Fields of REC CDR File OI328 Configure Service Features Home Zone Service Feature Home Zone Service Feature Introduction Home Zone Service Configuration Introduction Community Service Feature Community Service Feature Introduction Community Service Configuration Introduction Parent & Children Card Service Feature Parent & Children Card Service Feature Introduction Parent & Children Card Service Configuration Introduction Data Package Service Feature Data Package Service Feature Introduction Add On Package Service Configuration Introduction Turbo Button Package Service Configuration Introduction Terminal Type based Service Configuration Transfer Product Service Feature Transfer Product Service Feature Introduction Transfer Product Service Configuration Introduction Call Screen Service Feature Call Screen Service Feature Introduction Call Screen Service Configuration Introduction Notification Service Feature COMMERCIAL IN CONFIDENCE 22

23 Notification Service Feature Introduction Notification Service Configuration Introduction Centralized Training Duration 6 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 23

24 1.3.7 Offering Configuration Training (OJT) Training Path Offering Configuration for Reference Data Configuration OI331 S-OJT 0.5D Offering Configuration for Action Configuration OI332 S-OJT 1.5D Offering Configuration for Patterns Configuration OI333 S-OJT 1D Offering Configuration for Policies Configuration OI334 S-OJT 1.5D Offering Configuration for Plan Configuration OI335 S-OJT 1D Offering Configuration for Product Configuration OI336 S-OJT 0.5D Offering Configuration for Creating Offering OI337 S-OJT 4D Service Feature Configuration for Service Management OI338 S-OJT 1D Service Feature Configuration for Service Application OI339 S-OJT 1D COMMERCIAL IN CONFIDENCE 24

25 Target Audience Business Configuration Engineer Prerequisites Attendees should have a general knowledge in charging system. Objectives On completion of this program, the participants will be able to: Implement the Reference Data Configuration Tasks Implement the Action Configuration Tasks Implement the Pattern Configuration Tasks Implement the Policy, Plan and Product Configuration Tasks Implement the Offering Creation Tasks Centralized Training Content OI331 Offering Configuration for Reference Data Configuration Task 1:Configuring Time Schemas Task 2: Configuring Free Unit Types Task 3: Configuring Account Balance Types Task 4: Configuring Accumulator Types OI332 Offering Configuration for Action Configuration Task 1: Rate Action Configuring Task 2: Fee Calculate Action Configuring Task 3: Rate Discount Action Configuring Task 4: Charge Discount Action Configuring Task 5: Free Unit Bonus Action Configuring Task 6: Account Balance Bonus Action Configuring Task 7: Offering Bonus Action Configuring Task 8: Notification Action Notification Action Configuring Task 9: Recurring Charge Action Configuring Task10: One-off Charging Action Configuring Task 11: Recharge Action Configuring OI333 Offering Configuration for Patterns Configuration Task 1:Simple Rank Pattern Configuring Task 2: Accumulation Rank Pattern Configuring Task 3: Fee Rank Pattern Configuring Task 4: Time Tariff Pattern Configuring Task 5: Condition Selection Pattern Configuring Task 6: Matrix Selection Pattern Configuring Task 7: Combinatorial Matrix Pattern Configuring Task 8: Threshold Pattern Configuring OI334 Offering Configuration for Policies Configuration Task 1: Configuring the Usage Charge Rate Policies Task 2: Configuring the One-off Fee Price Policy Task 3: Configuring the Recurring Charge Rate Policies Task 4: Configuring Event Charge Discount Policies COMMERCIAL IN CONFIDENCE 25

26 Task 5: Configuring the Event Rate Discount Policies Task 6: Configuring Billing Discount Policies Task 7: Configuring Recharge Bonus Policies Task 8: Configuring Recurring Bonus Policy Task 9: Configuring Notification Policies Task 10: Configuring Accumulate Policies OI335 Offering Configuration for Plan Configuration Task 1: Creating Offering Plans Task 2: Testing Offering Plans Task 3: Releasing Offering Plans Task 4: Managing Offering Plan Versions Task 5: Creating Global Plans Task 6: Testing GP Plans Task 7: Releasing GP Plans Task 8: Managing GP Plan Versions Task 9: Typical Network Service Global Plan Configuration Task 10: Typical Notification Global Plan Configuration Task 11: Typical Authentication Global Plan Configuration Task 12: Typical Special Number Global Plan Configuration OI336 Offering Configuration for Product Configuration Task 1: Creating a Main Product Task 2: Creating a Appendant Product Task 3: Creating a Composite Product Task 4: Configuring Relationships Between Products Task 5: Testing Products Task 6: Releasing Products OI337 Offering Configuration for Creating Offering Task 1: Configuring Brands Task 2: Configuring Sales Catalogs Task 3: Creating a Primary Offerings Task 4: Creating a Supplementary Offerings Task 5: Managing Offering Versions Task 6: Configuring a Supplementary Offering for GPRS Charging by Traffic Task 7: Configuring a Supplementary Offering for GPRS Monthly Package Task 8: Configuring a Supplementary Offering for GPRS Charging by APN Task 9: Configuring a Supplementary Offering for GPRS Charging by Website Task 10: Configuring GPRS Duration-based Charging Supplementary Offerings Task 11: Configuring GPRS Time Scheme-based Supplementary Offerings Task 12: Configuring One-Off Recharge Bonus Supplementary Offerings Task 13: Configuring Transfer Supplementary Offerings Task 14: Configuring an FN Supplementary Offering Task 15: Configuring Notification Supplementary Offerings for Life Cycle Status Change Task 16: Configuring Recurring Charging Notification Supplementary Offerings Task 17: Configuring Low Balance Notification Supplementary Offerings Task 18: Configuring Consumption Notification Supplementary Offerings Task 19: Configuring Home Zone Notification Supplementary Offerings COMMERCIAL IN CONFIDENCE 26

27 Task 20: Configuring Offering Effective/Expiration Notification Supplementary Offerings Task 21: Configuring Accumulator-based Discount Notification Supplementary Offerings Task 22: Configuring Collect Call Supplementary Offerings Task 23: Configuring a CUG Primary Offering Task 24: Configuring CUG Member Offerings Task 25: Configuring Home Zone Supplementary Offerings Task 26: Configuring a Parent-Child Card Primary Offering Task 27: Configuring a Parent-Child Card Member Offering Task 28: Configuring a Corporate Primary Offering Task 29: Configuring Corporate Discount Supplementary Offerings Task 30: Configuring Corporate Attendant Supplementary Offerings OI338 Service Feature Configuration for Service Management Task 1: Life Cycle Management Task 2: Recharge Management Task 3: Credit Control Management Task 4: Tax Management Task 5: Self-Care OI339 Service Feature Configuration for Service Application Task 1: Home zone Service Configuration Task 2: FN Service Configuration Task 3: CUG Service Configuration Task 4: Community Service Configuration Task 5: Parent and Children Card Service Configuration Task 6: Data Package Configuration Task 7: Transfer Product Configuration Task 8: Call Screen Service Configuration Task 9: Notification Service Configuration Centralized Training Duration 12 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 27

28 1.3.8 CBS5.5 Charging Verification Special Topic Training (China GTC/RTC) Training Path CBS Charging Verification Overview OI341 Lecture 0.5D CBS Charging Verification for Primary Offering OI342 Scenario Based Practice 1D CBS Charging Verification for IDD OI343 Scenario Based Practice 0.5D CBS Charging Verification for IR OI344 Scenario Based Practice 0.5D CBS Charging Verification for GPRS Offering OI345 Scenario Based Practice 1D CBS Charging Verification for Package Offering OI346 Scenario Based Practice 1D CBS Charging Verification for First Activation Bonus OI347 Scenario Based Practice 0.5D CBS Charging Verification for Recharge and Bonus OI348 Scenario Based Practice 0.5D CBS Charging Verification for FN Business OI349 Scenario Based Practice 0.5D COMMERCIAL IN CONFIDENCE 28

29 CBS Charging Verification for CUG OI350 Scenario Based Practice 0.5D CBS Charging Verification for Parent and Child OI351 Scenario Based Practice 0.5D CBS Charging Verification for Community OI352 Scenario Based Practice 0.5D CBS Charging Verification for Home Zone OI353 Scenario Based Practice 0.5D CBS Charging Verification for AOC OI354 Scenario Based Practice 0.5D CBS Charging Verification for Special Number OI355 Scenario Based Practice 0.5D CBS Charging Verification for TAX OI356 Scenario Based Practice 0.5D CBS Charging Verification for VoIP OI357 Scenario Based Practice 0.5D Target Audience Business Configuration Engineer Prerequisites Attendees should have a general knowledge in CBS System. Objectives On completion of this program, the participants will be able to: Implement the CBS Charging Verification for Primary Offering, Package Offering COMMERCIAL IN CONFIDENCE 29

30 Implement the CBS Charging Verification for CUG, FN, Community, Parent and Children Implement the CBS Charging Verification for First Activation Bonus, Recharge Bonus Implement the CBS Charging Verification for GRPS, Home Zone, IDD and IR Implement the CBS Charging Verification for Tax, Special Number and VOIP. Centralized Training Content OI341 CBS Charging Verification Overview CBS charging verification process and rules Simulate Tools Introduction CDR Analysis OI342 CBS Charging Verification for Primary Offering Verification of the Primary Offering Task description Configure the plan Configure and release the offering Create new subscriber and subscribe the offering Voice charging verification SMS charging verification MMS charging verification GPRS charging verification Extension task Charging in Simple Rank Pattern Charging in Accumulation Rank Pattern Charging in Fee Rank Pattern Charging in Time Tariff Pattern Charging in Condition Selection Pattern OI343 CBS Charging Verification for IDD Verification of the IDD Case description Configure the Number Analysis information Configure the Price Plan Add the global plan to the Network Service Verification of the calls to Asia Verification of the calls to Europe Verification of the calls to South America OI344 CBS Charging Verification for IR Verification of the IR Product Case description Configure the Number Analysis Information Configure the Price Plan Verification of the calls to Asia Verification of the calls to Europe Verification of the calls to South America OI345 CBS Charging Verification for GPRS Offering Verification of the GPRS Offering Case description COMMERCIAL IN CONFIDENCE 30

31 Requirement analysis Configure the price plan Configure the offering Charging verification for the rent fee deduction Charging verification for GPRS price plan Charging verification for the GPRS by APN Charging verification for the GPRS by website Charging verification for Facebook Zero supplementary offering OI346 CBS Charging Verification for Package Offering Verification of the Package Offering Case description Configure a free unit type Configure the package plan Configure and release an optional offering Rent fee verification Charging verification for free resource usage Charging verification for normal GPRS usage OI347 CBS Charging Verification for First Activation Bonus Verification of the First Activation Bonus Case description Configure the price plan Configure the offering Create new subscriber Free resource bonus verification Free resource usage verification OI348 CBS Charging Verification for Recharge and Bonus Verification of the Recharge and Bonus Case description Configure the plan Publish the plan Charging verification of free duration as bonus for recharge Charging verification of fund as bonus for recharge Charging verification of free unit as bonus for recharge OI349 CBS Charging Verification for FN Business Verification of the FN Offering Case description Configure the price plan Configure and release the offering Charging Verification for the Rent fee deduction Charging Verification for the Handling fee Charging Verification for the FN voice calling to friend group Charging Verification for the FN SMS to friend group OI350 CBS Charging Verification for CUG Verification of the CUG Offering Case description Configuration of the CUG member offering COMMERCIAL IN CONFIDENCE 31

32 Configure the CUG plan for group1 Configure the CUG plan for group2 Configure the CUG member offering Configure the second CUG member offering Configure the primary offering Charging verification of the CUG offering Create CUG Group Add member to the CUG group Charging verification for Intra-group voice Charging verification for Inter-group voice Charging verification for Out-group voice OI351 CBS Charging Verification for Parent and Child Verification of the Parent and Child Case description Configure the parent and child member offering Configure a parent and child primary offering Create new subscriber for parent and child Create Parent and Child group Add child member Verification of parent card usage Verification of child card usage OI352 CBS Charging Verification for Community Verification of the Community Case description Create a corporate primary offer and corporate member offer Create a corporate with payment mode as prepaid and postpaid Subscribe the Community primary offer and member offer Charging verification of calling within the corporate OI353 CBS Charging Verification for Home zone Verification of the Home Zone Business Case description Configuration analysis Configure the Cell and Zone information Configure and release a price plan Configure and release an related supplementary offering Subscribe the offering Charging verification OI354 CBS Charging Verification for AOC Verification of the AOC Case description Configure the AOC plan Generate calls to OCS Check the logs of the notification OI355 CBS Charging Verification for Special Number Verification of the Special Number Case description COMMERCIAL IN CONFIDENCE 32

33 Configure the price plan Configure and release an offering Subscribe the offering Charging Verification for the Special Number Head 956 Charging verification for the Special Number Head 958 Charging verification for the Special Number Head 960 OI356 CBS Charging Verification for Tax Verification of the Tax Case description Configure the global tax plan Charge Verification for local voice tax Charge Verification international voice call tax OI357 CBS Charging Verification for VOIP Verification of the VOIP Case description Configure the VOIP Prefix Configure the VOIP price plan Configure and release an offer Subscribe the VOIP offering Charging Verification for dialing to 444 through VOIP Charging Verification for dialing to 888 through VOIP Centralized Training Duration 10 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 33

34 1.3.9 NGBSS System Management Training Training Path NGBSSS System Management OI754 Target Audience Lecture, Hands-on 1D BSS System Management Personnel Prerequisites None Objectives On completion of this program, the participants will be able to: Be familiar with HUAWEI NGBSS solution Understand the main functions of NGBSS components Grasp the operation of USM Module Implement the user/ role creation and permission configuration. Centralized Training Content OI754 NGBSSS System Management NGBSS Solution Overview Business Proposition Logical Architecture Integration Architecture Main Component Functions USM Module Introduction What is USM USM system Architecture USM Basic Concepts Introduction Region & BE Management Organizations Management Team Management Employees Management Configuration Process Configure Region & BE Operation Configure Organization Operation Configure Team Operation Configure Employee Operation Centralized Training Duration 1 working day Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 34

35 CRM System Operation and Maintenance Training Training Path CRM System Overview OI461 Lecture 1D CRM System Operation OI462 Lecture, Hands-on 4D Target Audience CRM Operation and Maintenance Engineer Prerequisites Objectives CRM System Maintenance OI463 Lecture, Hands-on 1D Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. On completion of this program, the participants will be able to: Be familiar with the USM Be familiar with the CRM Business Platform Know the routine maintenance of CRM system Know how to inspect the system Implement the operations of CRM modules. Centralized Training Content OI461 CRM System Overview CRM System Overview CRM Introduction CRM system architecture CRM network architecture CRM Position In Network CRM Web Portal Overview OI462 CRM System Operation USM Operation Organization Management Roles and permissions Management System data and operations Login sessions Logs Management Typical Service Flow Point of Sales COMMERCIAL IN CONFIDENCE 35

36 Selling Resources to Dealers Process of Executing a Batch Marketing Campaign Bill Query Through E-Care Main Business Operation Product Catalog main operations Customer Care main operations Inventory main operations OI463 CRM System Maintenance CRM Routine Maintenance OS maintenance DB maintenance CRM application maintenance Alarm management and maintenance Log tracing Centralized Training Duration 6 working days Class Size Min 6, Max CRM Advanced Maintenance Training Training Path CRM System Operation and Maintenance Training Prerequisites CRM Advanced Maintenance Target Audience CRM Operation and Maintenance Engineer Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attended the CRM System Operation and Maintenance Training. Objectives OI464 Lecture, Hands-on 5D On completion of this program, the participants will be able to: Know the troubleshooting principles and procedure. Collect related information to handle the faults. Grasp the in-depth principle like internal interactive flow and related tables of CRM system. Understand the external interfaces involved between CRM and other external systems and the type of messages communicated between them. COMMERCIAL IN CONFIDENCE 36

37 Understand service flow by performing service simulation. Master the troubleshooting methods such as log analysis, message analysis. Use the tools and troubleshooting methods to handle typical faults. Centralized Training Content OI464 CRM Advanced Maintenance Trouble shooting Overview Fault categories Fault information collecting Common methods of locating faults Troubleshooting startup and login faults Troubleshooting business faults CRM Software Structure CRM user and process CRM log introduction CRM configuration files CRM common commands CRM public scripts CRM Database Introduction Database User List CRM Data Modules Common SQL Statement Customer Care Related Tables Order Processing Related Tables Service Provisioning Related Tables CRM Interface Analysis CRM Logical Architecture CRM Integration Interfaces Interface Configuration in USM System Parameters in Database ESB Principle ESB Webservice Message Analysis Flow CRM Main Interface Registration In-depth Analysis Registration in CRM Customer Domain Data model Registration Flow Activation Flow Registration Log Analysis Typical Case Analysis Change Offering In-Depth Analysis Change Offering in CRM Customer Domain Data Model Change Offering Flow Related Log Analysis Typical Case Analysis Batch Business In-Depth Analysis Common Batch Business Batch Business File Construction Batch Service Process Related Log Analysis COMMERCIAL IN CONFIDENCE 37

38 Typical Case Analysis Order Processing In-Depth Analysis Order Processing Flow Order Status Introduction Related Database tables Related Log Analysis Typical Case Analysis OSMS Processing In-depth Analysis OSMS Functions Process of uploading/downloading file OSMS Configuration Files Typical Case Analysis Centralized Training Duration 5 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 38

39 E9000 Server Operation and Maintenance Training Training Path E9000 System Overview OU231 Lecture 1D E9000 System Operation OU232 Lecture, Hands-on 0.5D E9000 System Maintenance and Troubleshooting OU233 Lecture, Hands-on 0.5D Target Audience E9000 O&M Engineer Prerequisites None Objectives On completion of this program, the participants will be able to: Know the evolution and benefits of E9000. Draw the architecture of E9000. Describe the functions and features of E9000. Describe E9000 hardware and software structure. Implement data configuration and routine operations. Know how to check alarms and handle alarms. Know the troubleshooting principles and handle typical faults Centralized Training Content OU231 E9000 System Overview E9000 System Overview Describe the blade server development. Describe the advantage of E9000. Describe what is E9000. Describe the overall solution of E9000. Describe the components of E9000. Describe E9000 technical specifications. Describe E9000 typical applications. Describe the functions and features of each component in E9000. Routine shelf operation. OU232 E9000 System Operation E9000 System Routine Operation Describe the process of starting and configuring the MM620. Describe the flow of setting up the serial port configuration environment. Common setting operations of command line. COMMERCIAL IN CONFIDENCE 39

40 Common query operations of command line. Common operations of MM620 web interface. Common operation of imana web interface. OU233 E9000 System Maintenance and Troubleshooting E9000 Routine Maintenance Routine maintenance principle Routine maintenance tasks Alarm Description Solutions to common alarms E9000 Troubleshooting Resource for troubleshooting Troubleshooting process Solutions to common problems Centralized Training Duration 2 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 40

41 I2000 System Operation and Maintenance Training Training Path I2000 System Overview OU201 Lecture 0.5D I2000 System Software Structure OU202 Lecture, Hands-on 0.5D I2000 System Operation OU203 Lecture, Hands-on 2D I2000 System Routine Maintenance OU204 Lecture, Hands-on 0.5D Target Audience I2000 O&M Engineer BSS O&M Engineer Prerequisites Attendees should have a general knowledge in Linux and RDBMS etc. Objectives I2000 System Troubleshooting OU205 Lecture, Demo 0.5D On completion of this program, the participants will be able to: Describe the system architecture, functions and features of I2000 Outline the common commands and logs of background Describe the console management and system management of foreground Describe the alarm monitoring, alarm notification and alarm handling Describe the performance task creation and performance monitoring Describe the topology management and resource management Describe the configuration and commissioning of NBI Outline the routine maintenance and typical troubleshooting Centralized Training Content OU201 I2000 System Overview System Overview I2000 Solution COMMERCIAL IN CONFIDENCE 41

42 I2000 Position on the Network Application Scenario External Interfaces System Structure Hardware Structure Functional Architecture Logical Architecture System Functions Resource Management Topology Management Security Management Performance Management Alarm Management Northbound Management GDR Management System Networking Position Networking Modes Deployment Networking Modes System Networking System Reliability and Security OU202 I2000 System Software Structure I2000 Software Structure Software Architecture Process Introduction I2000 Background I2000 Groups and Users Directory Structure I2000 Configuration Files I2000 Log Files Common Commands and Tools I2000 Foreground Environment Requirements Console Menus Introduction I2000 Menus Introduction OU203 I2000 System Operation Console Management I2000 Server Management I2000 Database Management Package Management Console Management I2000 System Management Security Management I2000 Data Overflow Dump License Management Alarm Management Overview Basic Concepts Alarm Category Application Scenarios Alarm Process Monitoring Alarms Current Alarms COMMERCIAL IN CONFIDENCE 42

43 Historical Alarms Masked Alarms Event Alarm Statistic Alarm Board Alarm in Topology Setting Fault Monitoring Rule Masking Rule Sound Severity Redefinition Rule Auto-Acknowledge Rule Auto-Clear Rule Alarm Merge Rule Setting Remote Alarm Notifications Handling Alarms Performance Management Overview Performance Management Function Basic Concepts Performance Report Process Application Scenarios Performance Task Performance Monitoring Instance Performance Task Creation Performance Alarm Setting Performance Task Management Performance Monitoring Real Time Monitoring Historical Performance Data Performance Alarm Query Home Page Customization Typical Performance Metrics Topology Management Overview Basic Concepts Topology Types Application Scenarios Main Functions Implementation Principles Topology Management Creating Topology Objects Displaying Topology Objects Querying Topologies Objects Managing Topology Objects Displaying Performance Charts Resource Management Overview Basic Concepts Application Scenarios Accessing Principle Accessing Process Resource Accessing Cases CBS NE Accessing Database Accessing COMMERCIAL IN CONFIDENCE 43

44 UAP6600 Accessing Host Accessing Batch Import Group Management GDR System Overview GDR Common Operation GDR GUI Introduction GDR Status Management GDR Operation Management GDR Process Management Alarm Management GDR Maintenance Basic Concepts Introduction Northbound Interface Function Introduction Northbound Process Introduction Northbound Interface Function Introduction Northbound Interface Commissioning Performance Data Commissioning with SFTP Alarm Data Commissioning with SNMP OU204 I2000 System Routine Maintenance Routine Maintenance Overview Maintenance Classification Routine Maintenance Purpose Precautions for Routine Maintenance Maintenance Tool Platform Routine Maintenance Checking the Operating System Checking the Oracle Database Application Routine Maintenance Common Maintenance Tasks I2000 Maintenance Tasks Periodically Routine Maintenance Daily Maintenance Task Weekly Maintenance Task Monthly Maintenance Task Common Maintenance Scenarios OU205 I2000 System Troubleshooting Troubleshooting Overview Fault Source Requirements on Maintenance Personnel Troubleshooting Flow Methods of Locating Fault Alarm Information Log Information Troubleshooting Cases I2000 GUI Login Failure NE Accessing Failure Import Resources In Batch Failure Centralized Training Duration 4 working days COMMERCIAL IN CONFIDENCE 44

45 Class Size Min 6, Max USAU6600 System Operation and Maintenance Training Training Path USAU6600 System Operation OU311 Lecture 1D USAU6600 System Operation OU312 Hands-on 1.5D USAU6600 System Maintenance Target Audience This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of USAU6600 system. Prerequisites Attendees should have a general knowledge in signaling protocols. Objectives OU313 Hands-on 0.5D On completion of this program, the participants will be able to: Know the evolution, benefits and location in network of USAU6600. Understand the typical architecture, interfaces and networking of USAU6600. Describe the functions, features, applications and specifications of USAU6600. Describe the hardware structure and functional boards of USAU6600. Understand the structure of USAU6600 related protocols like SS7 and SIGTRAN. Explain the USAU6600 software structure including working principles, directories and processes. Manage the system administrator, operators, users and their authorities. Implement the system data configuration and routine operations. Know how to connect to I2000, check alarms and handle alarms. Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools. Centralized Training Content OU311 USAU6600 System Overview USAU6600 Product Description Overview of USAU6600 USAU6600 System Structure USAU6600 Interfaces and Protocols COMMERCIAL IN CONFIDENCE 45

46 USAU6600 Networking Applications USAU6600 Technical Specifications USAU6600 Hardware System USAU6600 Logical Structure USAU6600 Cabinet USAU6600 Frame USAU6600 Board USAU6600 Communication Management OU312 USAU6600 System Operation USAU6600 Software System USAU6600 Software System Fundamental USAU6600 Basic Operation: Logging to the Client CDE Interface MML Management of CDE MML Management of USAU6600 Device Management Alarm Management USAU6600 Device Data Configuration Configuration Fundamental Hardware Data Configuration Hardware Additional Data Configuration Scenario and Script USAU6600 Signaling Data Configuration Setting Local Office Information Adding Multi-signaling Points Binding Local Signaling Point M3UA_LE Configuration(only for Sigtran) M3UA_DE Configuration(only for Sigtran) M3UA_Linkset Configuration(only for Sigtran) M3UA_Route Configuration(only for Sigtran) M3UA_Link Configuration(only for Sigtran) MTP DSP Configuration(only for SS7) MTP Linkset Configuration(only for SS7) MTP Route Configuration(only for SS7) MTP Signaling Link Configuration SCCP DPC Configuration SCCP Subsystem Configuration SCCP GT Configuration OU313 USAU6600 System Maintenance USAU6600 Routing Maintenance Routine Maintenance Overview Checking Signaling Link Load Balance Routine Maintenance Command Centralized Training Duration 3 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 46

47 URP6600 System Operation and Maintenance Training Training Path URP6600 System Overview OU511 Lecture 0.5D URP6600 System Operation OU516 Lecture, Hands-on 1.5D URP6600 System Maintenance and Troubleshooting OU517 Lecture, Hands-on 1D Target Audience This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of URP6600 system. Prerequisites Attendees should have a general knowledge in signaling protocols. Objectives On completion of this program, the participants will be able to: Know the fundamentals of URP6600 which includes system architecture and technical specifications Describe the hardware architecture of URP6600. Describe the functions, features, applications of components of URP6600 Understand the call flows inside URP6600. Implement the device data configuration. Implement the office data configuration. Implement the service data configuration. Perform the routine maintenance tasks like monitoring the system running status by using commands or tools. Know the troubleshooting principles and handle typical faults. Centralized Training Content OU511 URP6600 System Overview URP6600 System Overview Product introduction Networking & applications System composition Interface protocols Technical specifications Hardware system overview Board introduction Clock cascading COMMERCIAL IN CONFIDENCE 47

48 System structure Service processing - Board level Service processing - Process level Communication management OU516 URP6600 System Operation URP6600 System Operation Basic operations of the client MML commands Device panel introduction Exporting data files Security management Introduction to hardware data configuration Practice to hardware data configuration OU517 URP6600 System Maintenance and Troubleshooting URP6600 System Maintenance and Troubleshooting Routine maintenance overview Risky operations Routine maintenance Common maintenance commands Maintenance record table Measuring grounding resistance Introduction to performance management system Working principle and system function Measurement management Introduction to I2000 Typical alarms of URP6600 Centralized Training Duration 3 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 48

49 EVC System Operation and Maintenance Training (for OCS/CBS) Training Path EVC System Overview OI541 Lecture 0.75D EVC System Operation OI543 Lecture, Hands-on 0.75D Target Audience EVC Planning Engineer EVC O&M Engineer Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. Objectives EVC System Routine Maintenance OI545 Lecture, Hands-on 0.5D On completion of this program, the participants will be able to: Describe the evolution and benefits of EVC. Outline the typical architecture, interfaces and networking of EVC. Describe the functions and features of EVC. Explain EVC transfer service flow and recharge service flow. Describe the Dealer Channel management of EVC Describe the SMAP important menus Implement the system operator management. Implement the service data configuration, such as MSISDN prefix, number segment, commission. implement the dealer channel management and inventory management. Implement the commission management Perform the EVC routine maintenance tasks. Perform the EVC alarm handling Perform the EVC performance management. Centralized Training Content OI541 EVC System Overview EVC System Overview Payment System in Huawei AR system brief scenario UVC system brief scenario Recharge scenario in FIN COMMERCIAL IN CONFIDENCE 49

50 What s EVC? EVC Logical Network EVC Physical Network EVC work flow EVC Recharge flows and Transfer flows EVC Configuration and network Scheme EVC Functions & Features OI543 EVC System Operation EVC System Operation Operator management Configuring System Data, such as MSISDN Prefix, Number Segment for Dealers. Managing Dealer Cancel Payment Transfer Managing Commission Rate Managing Dealer Template managing Dealer MSISDN Changing Parents Inventory Management OI545 EVC System Routine Maintenance EVC System Routine Maintenance Management the EVC on the I2000 EVC Alarm Classification EVC Alarm Handling Reference Managing the I2000 Performance Checking the Status of Processes Checking the Connection Status Checking the Running Log Centralized Training Duration 2 working days Class Size Min 6, Max 12 COMMERCIAL IN CONFIDENCE 50

51 UVC System Operation and Maintenance Training Training Path UVC System Overview OI501 Lecture 0.5D UVC System Operation OI502 Lecture, Hands-on 1.5D Target Audience UVC Planning Engineer UVC O&M Engineer Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. Objectives UVC System Maintenance OI503 Lecture, Hands-on 1D On completion of this program, the participants will be able to: Know what is UVC and the advantage of UVC. Understand the typical architecture, interfaces and networking of UVC. Describe the functions and features of UVC. Understand the service flows of UVC. Explain the software structure including modules, internal working principles, directories, processes, and commands of UVC components. Implement the system data configuration and routine operations. Implement the recharge card management function on VMS. Describe the path, types and format of log files. Know how to check alarms and handle alarms. Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools. Centralized Training Content OI501 UVC System Overview UVC System Overview UVC service definition UVC Service Advantages UVC System Network Architecture UVC Service Interface UVC System Functions and Features UVC Service Flow COMMERCIAL IN CONFIDENCE 51

52 UVC System Security OI502 UVC System Operation UVC System Operation UVC System Software Structure, introduce the BMP and SCP software structures and basic commands. UVC System Configuration, like how to configure the basic data, manage partners and so on. UVC Service Configuration, Managing Voucher Attributes, Customizing Voucher, Decrypting the Voucher Manufacturing File, Voucher Management. OI503 UVC System Maintenance UVC System Maintenance Connection Principle between UVC and I2000 I2000 Functions for UVC Monitoring Connecting the UVC to the I2000 Alarms Handling Performance Monitor Maintenance Principle Route Maintenance, like route maintenance operations for OS, DB and UVC, how to check the alarms, connection status and so on. Centralized Training Duration 3 working days Class Size Min 6, Max Mediation System Operation and Maintenance Training (for OCS/CBS) Training Path Mediation System Overview OI651 Lecture 0.5D Mediation System Operation OI653 Lecture, Hands-on 1D Mediation System Maintenance OI655 Lecture, Hands-on 0.5D Target Audience This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of Mediation system. COMMERCIAL IN CONFIDENCE 52

53 Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. Attendees should have a general knowledge in computer language, such as Java. Objectives On completion of this program, the participant will be able to: Know the benefits and location in network of Mediation. Understand the typical architecture, interfaces and networking of Mediation. Describe the functions, features and applications of Mediation. Understand flow customization template in Web, including Collection, Preprocess and Uploading. Know the service instantiation procedure. Know how to manage system configuration, such as project management, error CDR Management, Task management, and so on. Understand BICP report Understand monitoring principle for Mediation Know how to check alarms and handle alarms. Know how to perform the routine maintenance tasks like monitoring the system running status and services. Centralized Training Content OI651 Mediation5.5 System Overview Mediation5.5 System Overview Typical Networking What is Mediation Mediation Features Software Structure Hardware Structure Collection Functions Uploading Functions Operation and Maintenance Functions Template Customization Function High Availability & Performance Typical cases OI653 Mediation5.5 System Operation Mediation5.5 System Operation Business Logic Configuration Procedure of instantiation a service flow Start/Stop a service Configure a TSM task Template management Project management Error CDR management Balance audit data management BICP report OI655 Mediation5.5 System Maintenance Mediation5.5 System Maintenance Implement Creating the Mediation on the I2000 Management the Mediation on the I2000 COMMERCIAL IN CONFIDENCE 53

54 Mediation Alarm Classification Mediation Alarm Handling Reference Checking mep,mbc,mbm running status Checking the Status of System Processes Checking the Mediation service Centralized Training Duration 2 working days Class Size Min 6, Max Provision System Operation and Maintenance Training (for OCS/CBS) Training path Provision System Overview OI661 Lecture 0.5D Provision System Software OI662 Lecture Hands-on 0.5D Provision System Operation OI663 Lecture, Hands-on 0.5D Provision Routine Maintenance OI665 Lecture, Hands-on 0.5D Target Audience Provision O&M Engineer Provision Planning Engineer Prerequisites Attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. Objectives On completion of this program, the participants will be able to: Know the benefits and location in network of Provision. Understand the typical architecture, interfaces and networking of Provision. Describe the functions, features and applications of Provision. COMMERCIAL IN CONFIDENCE 54

55 Explain the software structure of Provision, internal working principles, directories, processes, important configuration files and commands. Manage the system roles like administrator, operator and users. Implement service management, such as Request System and NE configuration, batch file management, terminal simulation, record management, monitor and report management. Know the system operation logs, reprocessing log and user service permission management. Know how to check alarms and handle alarms. Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools. Centralized Training Content OI661 Provision System Overview Provision System Overview Typical Networking What is Provision Provision Features Provision Principle Software Structure Hardware Structure Adapter Functions Request Processing Functions Flux Control Functions Reliability and Availability High Flexibility & Extendibility Provision Application Cases OI662 Provision System Software Provision System Software Provision Groups and Users Provision Directories Structure Provision Application Processes Provision Important Configuration Files Provision Log Files Provision Common Executable Files OI663 Provision System Operation Provision System Operation Unified System Management Managing Operator Operation Logs Management Reprocessing Log Management User Permission Management Configuration Management Terminal Simulation Batch File Management Query Record Management Reprocess Request Monitor and Report Management OI665 Provision Routine Maintenance Provision Routine Maintenance Checking the Operating System Checking the Oracle Database Checking the Network Connection COMMERCIAL IN CONFIDENCE 55

56 Checking the Provision Processes Checking the Status of the Provision Ports Checking the Run Logs of the Provision Setting backup Policy Setting Alarms Web Request Maintenance I2000 Alarm Handling I2000 Performance Monitoring Centralized Training Duration 2 working days Class Size Min 6, Max VDS System Operation and Maintenance Training Training Path VDS System Overview OI691 Lecture 0.5D VDS System Operation OI692 Lecture, Hands-on 2D VDS System Maintenance OI693 Lecture, Hands-on 1.5D Target Audience VDS System O&M Engineer Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in Oracle Database or attended the Oracle Training. Objectives On completion of this program, the participants will be able to: Describe the features and benefits of VDS system. Understand the typical architecture, interfaces and networking of VDS system. Explain the Settlement Scenario of VDS system. Outline the VDS Typical Service Flow. Comparison between PRM & VDS System. Understand the VDS Configuration Data Classifications. COMMERCIAL IN CONFIDENCE 56

57 Outline the VDS Typical Data Model. Perform the Public Reference Data Configuration. Perform the International Roaming Data Configuration. Perform the Interconnect Data Configuration. Perform the Partner Distribution Data Configuration. Explain WBP & WBMPAPP Software Structure. Explain VDS External Interfaces. Perform Invoicing Operation and Maintenance, including Routing Billing, Test Billing, On Demand Billing, Retroactive Billing and Invoice Management. Perform Reconciliation Operation and Management, including Bill Level Reconciliation and CDR Level Reconciliation. Implement Error CDR Management and Rerating. List VDS System Common Command. Describe the Functions of Monitoring System of VDS. Know how to check alarms and handle alarms. Describe the Functions of Reporting System of VDS. Perform Functions of Reporting System. Use the tools and Troubleshooting Methods to Handle Typical Faults. Analyze the Common Cases of VDS System, Including Service Fault, Common System Fault and etc. Centralized Training Content OI691 VDS System Overview VDS System Overview Describe the features and benefits of VDS system. Understand the typical architecture, interfaces and networking of VDS system. Explain the Settlement Scenario of VDS system. Comparison between PRM & VDS System. VDS System Service Flow International Roaming Settlement Process Interconnection Settlement Process SP/CP Settlement Process MVNO Settlement Process OI692 VDS System Operation VDS System Operation VDS System Typical Data Model VDS System Configuration Data Classifications Public Reference Data Configuration International Roaming Data Configuration Interconnect Data Configuration VDS GUI Menu Functions Perform Invoicing Operation, Such as Routing Billing, Test Billing, On Demand Billing, Retroactive Billing Perform Invoice Management Perform Bill Level Reconciliation Operation Perform Error CDR Management and Rerating Operation Commands of VDS System on Background Daily & Monthly Operation and Maintenance Items OI693 VDS System Maintenance VDS System Maintenance WBP/WBPAdapter/WINV Software Structure COMMERCIAL IN CONFIDENCE 57

58 WBMPAPP Software Structure VDS System Interfaces and Integration VDS System Routine Maintenance Tools and Commands Log Files of VDS System on Background. List and Perform some Trouble Shooting Cases of VDS System Analyze Debug Log to Locate the Problems Functions of Reporting System of VDS System. Perform some Functions of Reporting System. Functions of Monitoring System of VDS System. Perform some Functions of Monitoring System. Centralized Training Duration 4 working days Class Size Min 6, Max Report System Operation and Maintenance Training Training Path Report System Overview OI581 Lecture, 0.5D BDI System Operation and Maintenance OI582 Lecture, Hands-on 1D ISA System Operation and Management OI583 Lecture, Hands-on 0.5D Target Audience This program is intended for any personnel who are responsible for the operation, configuration, monitoring and maintenance of report system. Prerequisites Attendees should have a general knowledge in Linux or attended the Linux Foundation Training. Attendees should have a general knowledge in RDBMS. Objectives On completion of this program, the participants will be able to: Know the solution, benefits and location in network of report system. Understand the typical architecture, interfaces and networking of report system. Describe the functions and features of report system. COMMERCIAL IN CONFIDENCE 58

59 Understand the processing mechanism of report system. Know how to manage the system roles like administrator, operator and users in BDI. Know how to manage and monitor the processing flows in BDI. Know how to manage the users, roles and privileges in ISA USM. Know how to manage the reports in ISA system and report related operations. Know how to perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools. Centralized Training Content OI581 Report System Overview Report System Overview Report system structure Report system functions Report system networking Report system internal and external interfaces Report system processing mechanism Report system serviceability and reliability OI582 BDI System Operation and Maintenance BDI System Overview What is BDI BDI product features BDI software structure BDI system functions DIM Layer BDI Processing Flows EDM Layer BDI Processing Flows LS Layer BDI Processing Flows DM Layer BDI Processing Flows BDI System Operation and Maintenance BDI Administration System Web Login BDI Administration System Menus BDI Monitor System Operations: Check the Status of Control Flow, Control Flow Management, Data Flow Management, Dependency Task Management BDI System Maintenance OI583 ISA System Operation and Management ISA System Operation ISA Web GUI Login ISA Web Menus Unified System Management Resource Manager Management Configuration Management Business report operation and management Centralized Training Duration 2 working days Class Size Min 6,Max 12 COMMERCIAL IN CONFIDENCE 59

60 CBS5.5 System Operation and Maintenance Training Training Path HUAWEI USAU6600/URP6600/UAP9600 System Operation and Maintenance Training Prerequisite CBS5.5 System Overview OI361 Lecture 1D CBS5.5 System Operation OI362 Lecture, Hands-on 10D CBS5.5 System Maintenance OI363 Lecture, Hands-on 9D Target Audience This program is intended for the personnel who are responsible for the operation, configuration, monitoring and maintenance of CBS5.5system. Prerequisites Have attended HUAWEI USAU660/UPR6600/UAP9600 System Operation and Maintenance Training. Have knowledge of telecommunication or attended the Telecommunication Network Overall Training. Have knowledge of Linux or attended the Linux Foundation Training. Have knowledge of RDBMS. Objectives On completion of this program, the participants will be able to: Know the evolution, benefits and location in network of CBS5.5. Understand the typical architecture, interfaces and networking of CBS5.5. Describe the functions and features of CBS5.5. Understand the structure and message format of CBS5.5 related protocols like CAP, DCC and Webservice. Understand the business flows and service flows of CBS5.5, like service charging flow and customer management flow. Explain the software structure including modules, internal working principles, directories, processes, important configuration files and commands of CBS5.5 components like OCG, CBP&CBPAdpter, GMDB, BMP, Invoicing&BM, USM/UPC, AR&GL, DC, etc. Manage the system roles like administrator, operator and users. Implement the system data configuration and management. COMMERCIAL IN CONFIDENCE 60

61 Implement number analysis configuration. List main concepts of charging and implement charging management. Describe charging configuration steps for main product/appendant product. Describe charging configuration steps for primary offering/optional offering Describe the usage, discount, bonus and recurring tariff configuration. Implement product configuration and management. Implement recharge and bonus configuration and management Implement Bill configuration and Bill Run. Implement AR payment and adjustment operation. Implement dunning action, dunning policy, dunning schedule and dunning plan. Describe the path, types and format of log files and CDR files. Implement error CDR recycling, general office data/table resource/ftp resource maintenance, and process monitor/trend monitor configuration of mediation. Know how to check alarms and handle alarms. Perform the routine maintenance tasks like monitoring the system running status and services by using commands or tools. Centralized Training Content CBS5.5 System Overview Evolution of CBS system What is CBS and benefits of CBS Typical network of the CBS system Features of CBS system Interfaces of the CBS system Hardware/software reliability and security of the CBS system CBS5.5 System Operation Menu of CBS USM system management Number analysis configuration Introduce the basic charging concepts Main product/appendant product configuration Price plan/policy/tariff configuration Primary/Optional offering configuration Typical offering case verification Recharge and bonus configuration Individual service management Billing configuration and management Implement bill run, hot bill run and test bill run Implement payment, transfer, void, write off, deposit, refund request, adjustment, unallocated payment transaction Configure dunning action, dunning group, dunning schedule, dunning plan and query action result GL and financial data configuration CBS5.5 System Maintenance CBS Typical Service Flow CAP/DCC/Webservice protocol definition and massage format Software structure of OCG, CBP&CBPAdapter, GMDB, BMP, Invoicing&BM, AR,DC,UPC&USM and GFEP etc. COMMERCIAL IN CONFIDENCE 61

62 Functions, configuration files, interfaces, common tools and commands of CBS network elements. Path, types and format of log files and CDR files Connection Principle between CBS and I2000 CBS Alarm Management on I2000 CBS OS&DB&Application Routine Maintenance Centralized Training Duration 20 working days Class Size Min 6, Max CBS5.5 System Case Study and Practice Training Training Path CBS5.5 System Operation and Maintenance Training Prerequisites CBS System Knowledge Enhanced Introduction OI371 Lecture 1D CBS Charging Service Configuration & Verification OI372 Scenario Based Practice 2D CBS Billing Service Configuration & Verification OI373 Scenario Based Practice 2D CBS Typical Cases Analysis and Knowledge Sharing OI374 Case Study 2D CBS Specific Topic Knowledge Sharing OI375 Target Audience Case Study 2D O&M Engineer COMMERCIAL IN CONFIDENCE 62