The Role of the Connected CFO in Mental Health How to execute digital transformation successfully. Roy Wood, Managing Director

Transcription

1 The Role of the Connected CFO in Mental Health How to execute digital transformation successfully Roy Wood, Managing Director 11

2 Agenda The current landscape in Mental Health The role of the Connected CFO Our capabilities St Andrews Healthcare NHS Improvement Worcestershire Health & Care NHS Trust Conclusion 22

3 The current landscape in Mental Health Funding: estimated funding gap of 30bn by Need to do more with less Workforce Shortages: low morale, 80,000 vacant posts. Need to do more with less Integration of Health + Social Care Ageing population, Bed Blocking, Reduce demand on Acute services = Deliver care closer to home 33

4 The current landscape in Mental Health Technology changes: Interoperability, national standards e.g. FHIR, IoT, assistive technologies Big Data: Preventative analytics implications to interoperability and standardization Increased Regulation + Best Practice e.g. GDPR, MH Act, CQC compliance (epma), GDE, STP 44

5 Advanced Annual Trends Survey 2017 NHS Highlights 55

6 Five Year Forward View Key Themes: IAPT (Talking Therapies) Maternal Healthcare Improved Care for Children / Young People Provide care closer to home Specialist MH support in A&E Better physical health for people with mental illness New specialist Transition, Intervention and Liaison (TIL) mental health services for veterans New specifications for mental health provision for people in secure and detained settings GDE (Global Digital Exemplars) 66

7 No of patients Metrics to monitor performance IAPT Increase access to psychological therapies by 25%, giving a further 600,000 people access 30,000 more women gaining access to perinatal care 70,000 more children accessing evidence based care Review of no of out of area placements All Acute hospitals to have a MH liaison office 280,000 people with Mental Health illnesses to have access to physical checks Monitor number of Veterans gaining access to care % 30% Out of Areas Placement Mileage 77

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9 Provider Digitisation & Global Digital Exemplars (GDEs) The Provider Digitisation Programme aims to ensure the NHS is paper free at the point of care. Creating GDEs is a key component of this programme. Having the ability to quickly access an individual s medical history will enable me as a paramedic attending a call to make informed decisions when responding to an emergency. Paramedic Records, Assessments and Plans Capture information electronically for use by me and share it with other professionals through the Integrated Digital Care Record Asset & resource optimisation Increase efficiency to significantly improve the quality and safety of care Medicines Management and Optimisation Ensure people receive the right combination of medicines every time Transfers of Care Use technology to seamlessly transfer patient information at discharge, admission or referral Orders & Results Management Use technology to support the ordering of diagnostics and sharing of test results Decision Support Receive automatic alerts and notifications to help me make the right decisions Remote Care Use remote, mobile and assistive technologies to help me provide care

10 CFO of the past Reporting out results. Companies House Board of Directors CEO Almost exclusively rear mirror focused 10

11 What changed? System of Record FMS HCM Patient Administration Systems Then to Now System of Engagement CRM Mobile Access KPIs / Dashboards Electronic Patient Record Systems Future System of Intelligence Predictive Analytics Clinical Decision Support Machine Learning Robotic Process Automation 11

12 Connected KPIs Clinical No of referrals Well selected KPIs link operational activity with financial performance Measured and acted upon frequently can avoid problems before they arise in financial statements Used effectively can be used to pivot the conversation from can we afford to do it? to can we afford not to do it? Patient Engagement National Voices Dept Health PROMS / PREMS Personal Budgets CQC Compliance CCG s Bed Blocking Community vs Inpatient Running costs Rent / Rates Number of facilities Sickness Absence Skills Matrix Estate Management Workforce No of Staff 12

13 What s next? Now Focused on Operational forecasting Championing the Single version of the truth Building the connected view Establishing KPI s Ensuring information flows between key partners + stakeholders Partner to move things forward Future Harness the power of technology to improve patient outcomes Establish robust digitisation programmes to become paperless (light) Embed quality improvement across your organisation Build a workforce and infrastructure to adapt to patient needs Be courageous in leadership make the step change needed 13

14 Advanced capabilities 14

15 Core Mental Health Suite Care Planning Workforce Management Evidence of Care Outcomes Incidents Medication Admin Patient Care Financials Infrastructure Patient Admin Care & Assessments Patient Care Scheduling workforce Staff Management Financial planning, budgeting and forecasting Financial management Electronic invoicing Procurement IT Infrastructure & Support 15

16 Our Mental Health customers 16

17 Advanced Digital Transformation Suite Get rid of the noise IT plumbing Save money More scale Run light infrastructure teams Key systems in place Mine your data and move to predictive 17

18 Transition 5,300 users, 100 servers, TUPE of 22 employees Transformation New Service Desk Platform, service governance and project office Optimise Streamline service towers and service management Innovation Public and Private Cloud migration (Hybrid IT)

19 Scalability Ability to support growth from 400 to 1200 users over 3 years Depth of experience Experienced staff across numerous disciplines Supporting end user engagement Enabling staff to work remotely and engage onsite with Trusts Aggressive SLAs Delivering user ticket resolution in short time frames with at least 95% accuracy Adapting to change Restructures and regulatory change require an adaptive team to meet new goals

20 Transition Combined Mental Health and Community Trust formed in July 11 Transformation Patient information systems identified as key enabler for change Optimised reporting Increased national and local reporting requirements Outcome Improved care quality and clinical decision making 20

21 Conclusion & Key Takeaway Have a plan Work smarter right processes and supporting systems and infrastructure Technology is a key enabler Digital transformation is the future 21

22 Find out more Visit our stand in the exhibition area to find out how you can reimagine your digital transformation journey. Visit: oneadvanced.com Call: