Leverage the Power of Salesforce

Transcription

1 Leverage the Power of Salesforce

2 BACKGROUND There s no doubt that Salesforce is a powerful platform containing many cloud-based products, but the benefit gained by using it depends greatly on the know-how of those implementing it. Artisan Consulting is a Salesforce Partner that specialises in optimising your customer systems by helping you with the groundwork to get the most out of your Salesforce implementation from Day 1. For those who have already introduced Salesforce, but are experiencing challenges, Artisan Consulting also offers customised solutions to address issues and improve business outcomes. WHY ARTISAN CONSULTING? An Artisan possesses both creativity and skill. In avidly practicing their craft, they obtain the experience and aptitude to reach the expressive levels of an artist. Artisan Consulting was founded on a philosophy of delivering Salesforce solutions that are handcrafted with care, an approach that has ensured the delivery of highly-customised and comprehensive systems with ongoing support. Unlike hobbyists who lack enterprise experience and global management consulting services which operate inefficient resourcing models, Artisan Consulting has focused solely on nurturing their engineering craft to master a niche and address the increasing market demand for complex quality solutions. HOW WE DO IT Our head office in Melbourne is home to a team of professionals with extensive experience spanning a range of industries. We are a Salesforce Marketing Cloud Partner as well as a System Implementation Consulting Partner for the core Salesforce Sales/ Service/Community/App Clouds. Our company culture encourages and rewards exceptional Salesforce proficiency. Why is this important for you? We optimise your business outcomes by deploying small teams of highly skilled Salesforce experts ( Artisans ). Upon thorough analysis of your business needs, these Artisans deliver disciplined software engineering services to optimise your Salesforce products.

3 SERVICES Artisan Consulting has developed an efficient and disciplined approach to delivering optimised programs for mid to large sized corporations for whom Salesforce is a mission critical system. Our portfolio of services includes: Salesforce Initial Implementation If your organisation has decided to deploy Salesforce for the first time, we can assist you in establishing an optimised system that will nurture long term results. A Minimum Viable Product approach ensures you will benefit from enough necessary features from Day 1, and gain sufficient feedback upon which to further evolve your system. The Implementation delivery phases are: Strategy, Requirements, Design, Development, Testing, Deployment, Training and Support Salesforce Program Delivery By embedding a team of our highly experienced and skilled Artisans inside your organisation, we are able to begin working through backlog items in priority order. Our program delivery is based on a capacity funded engagement model that is agile and able to meet evolving requirements and overcome challenges as they develop over time. Salesforce Project Delivery Our project delivery service is based around an agreed statement of work that is defined during an initial phase. This team composition is determined by considering your business needs, timelines and material conditions. By applying a capital funded engagement model, Artisan Consulting is able to target your specific requirements and requests with the necessary resources. Salesforce Architecture Health Check/Audit For companies that have already implemented Salesforce, it is wise to periodically assess the condition of your system. Artisan Consulting is trained to examine your overall Salesforce health with recommendations for improvement that are adapted to your business needs and future strategy. Our Salesforce Audit takes two to three weeks (possibly longer for complex implementations such as those with global scale) and includes: Assessment of the current state of your Salesforce implementation, your desired future state and a roadmap specifying the necessary plan of action to get you there. Salesforce Rescue Mission In some cases, your Salesforce is being underused or is being challenged by an overwhelming number of issues that inhibit your business performance. Artisan Consulting will assess the root of your problems, rather than trying to eradicate individual symptoms. We can assist with setting up best practice governance by establishing a Centre of Excellence. Ultimately, the rescue mission will resolve instability, improve performance and repair project delivery momentum.

4 SPECIALTIES Artisan Consulting is armed with an abundance of industry experience in real estate, travel, education and more. Although we provide an extensive range of services to mid-large enterprises, as well as supporting smaller implementations, there are two service categories that fall within our particularly specialised area of expertise: Implementation and Auditing. SALESFORCE IMPLEMENTATION Artisan Consulting is a Salesforce.com Partner specialising in implementations which are complex due to: The degree of custom development: In some cases, your business may require extensive customisation to deliver aspects such as specialised user interfaces, data processing and system integrations. The number of inter-dependent Salesforce Clouds: Businesses can benefit from implementing multiple Salesforce clouds for areas such as sales, service and marketing. The number of system integrations: Extensive integration affects the complexity of a system, however it offers impressive results when implemented strategically to deliver outcomes like a single customer view. The number of users/communities/business units: This can vary greatly depending on your business and/or industry. It is also possible to consider potential growth and the use of your Salesforce implementation by your customers and business partners. The number of program roadmap delivery phases: In certain instances, the process of achieving objectives is significantly more complex and lengthy, especially when multiple work streams need to run concurrently.

5 ARCHITECTURE HEALTH CHECK / AUDIT Existing Salesforce implementations can benefit immensely from an Artisan Consulting audit. By assessing your current system, our team of Artisans is able to align the evolution of your Salesforce products to your Strategic Business Outcomes. In order to do this, we: Consult stakeholders and review your Salesforce implementation to gain a profound understanding of your existing system, how it functions and what you are striving to achieve with it. Identify variances to best practice and obstacles to achieving value. With extensive skill and enterprise experience, we have mastered the craft of creating best practice models and pinpointing the obstacles that stop you from following them. Document discovery findings with recommendations for action. We don t just tell you what the problem is, we will dig deeper to the root of it and define the best action to solve it. Define a roadmap outlining the actions and steps that need to be taken in order to reach the goals set by your business. This is a roadmap designed to optimise the performance of your Salesforce over time and allow for changes when new growth potential arises. Finally, Artisan Consulting will establish an effective and agile Delivery Team that has the knowledge and craftsmanship to tailor a system specifically suited to your business and capable of delivering business value. Customers are the roof sustaining your business. By using Salesforce to support all key customer facing functions the customer receives a consistent high quality experience where what is known about the customer is shared. CUSTOMERS CUSTOMERS SALES SERVICE MARKETING COMMUNITY APP Salesforce ANALYTICS COMMERCE INTERNET OF THINGS SALES SERVICE MARKETING WEBSITES & MOBILE APPS CUSTOM APPLICATIONS ANALYTICS ONLINE SHOPPING OPERATIONS MANAGEMENT BOARD SHAREHOLDERS

6 If your business is planning to implement Salesforce or is faced with an implementation that could use some expertise to remove challenges and improve outcomes, contact Artisan Consulting. Richard Clarke MANAGING DIRECTOR & SALESFORCE TECHNICAL ARCHITECT MOBILE ARTISAN CONSULTING Level 8, 350 Collins St Melbourne VIC 3000 Australia PHONE +61 (3) FAX +61 (3) WEB about.artisans.com.au /artisanconsulting Salesforce, Sales Cloud, and others are trademarks of salesforce.com, inc., and are used here with permission.