Salesforce Academic Alliance

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1 Salesforce Academic Alliance Eric Tay Business Development Manager APAC

2 Forward-Looking Statements Statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include but are not limited to risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

3 Agenda Salesforce Overview Salesforce Skills Demand Job creation Academic Alliance Program On-boarding process Q&A

4 Together, We re Building a Path Forward $ 2.04B FY17Q2 revenue Innovator of the Decade The world s most innovative companies 24K employees September $ 389B 2M in GDP impact by 2020* jobs created by 2020 IDC White Paper, sponsored by Salesforce, "The Salesforce Economy," August 2016

5 Our Core Values Trust Growth Innovation Equality Communicate openly and deliver the highest level of service Focus on customer success to drive mutual growth Consistently deliver new technology that lets you innovate Respect and value a diversity of people

6 Philanthropy Brings Out the Best in Us model 1% Time 1% Equity 1% Product 1.6M+ Service hours $128M+ Grants 29K+ Nonprofits & Education Companies Pledged 1% pledge1percent.org

7 Magic Quadrant - CRM

8 Salesforce Overview Salesforce is your Customer Success Platform, designed to help you sell, service, market, analyze, and connect with your customers. Salesforce has everything you need to run your business anywhere. You can manage relationship with your customers, prospects, collaborate and engage with your employees, co-workers and partners, and store your data securely in the cloud. Deliver A Single Identity Access from Anywhere Extend your Enterprise Get The Right Apps to the Right People Customize your Business Connect Like Never Before

9 Single Platform for All your Identities

10 What is CRM C-R-M stands for: Customer Relationship Management At its simplest, a CRM system allows businesses to manage relationships with their customers

11 It s estimated that 1.9 Million jobs will be created in the Salesforce ecosystem by 2020.* *IDC Whitepaper, September 2016, IDC#US

12 Academic Alliance

13 Salesforce University allows people and companies to unleash their potential through innovative, easily accessible training & industry-recognized certifications. We inspire people to bet their careers on Salesforce and create a marketplace full of Salesforce skilled resources to deliver customers success.

14 How are we doing this? PUBLIC TRAINING ( 公开课程 ) PARTNER PROGRAMS ( 伙伴培训 ) ACADEMIC ALLIANCE ( 学院合作 ) USER ADOPTION SERVICES ( 最终用户 )

15 Course outline: Application Development Developing on the Salesforce Platform with Clicks, Not Code This is the team that builds and customizes applications that are unique to company needs, or create advanced workflows and validation rules. They manage the data and automate processes for audits and tracking purposes. secu Developers build custom applications design the data model, user interface, business logic, security for custom applications design reports, dashboards, and portals and Our development class has been tailored for application developers who want a foundation understanding of how to use the Salesforce platform. Learn to create custom applications and Visualforce pages to customize interfaces and prepare for learning Apex and Visualforce page controllers Build applications Create Mobile Solutions

16 Academic Alliance : Curriculum Application Development Salesforce Academic Alliance : Application Development curriculum has been specifically designed for students to experience the ease of designing applications on the Salesforce industry leading cloud platform. No coding! Developing on the Salesforce Platform with Clicks, Not Code Designing Applications on Force.com Designing Applications for Multiple Users Implementing Business Processes Managing Data Visualforce Pages Introduction to Force.com Code (Apex) and Visualforce Controllers Customizing Salesforce1 using Clicks

17 Salesforce Associate Certified Application Creator Academic Alliance: Application Development Salesforce Associate Certified Application Creator The Salesforce Associate Certified Application Creator is a industry level professional certification. The Salesforce Associated Certified Application Creator exam is for university students who want to demonstrate their knowledge, skills, and abilities building custom applications and analytics using the declarative capabilities of the Force.com platform. This exam is only offered in APAC for participants in the Academic Alliance program.

18 Certification Pyramid

19 Salesforce Academic Alliance Program A C A D E M I C A L L I A N C E - A s i a GOVERNMENT PARTNERSHIPS COLLEGES & UNIVERSITIES Specially created course Application Development, validated by Salesforce Associate Certification: Application Creator to support demands. Nurture talents to to support our ever growing ecosystem.

20 Course Completion Certificate Students will receive a Certificate of completion for the learning they undertake, ratified by the Global Senior Vice President of Salesforce University

21 Certificate Sample: Salesforce Associate Certified Application Creator

22 Salesforce Customers in Taiwan

23 Onboarding Process Next Step University to - Sign the Salesforce Agreement - Select teachers and prepare for Train-the-Trainer (TTT) - Complete the certification - Prepare for class delivery / training dates Salesforce to - Provide the Salesforce Agreement - Provide material & lab access to teachers - Support and assist University in its academy program - Run activities including contest, national and regional

24 Onboarding Process Each students will have access to - Salesforce Official Curriculum - Salesforce License for academic purposes (refresh every 6 months) - Salesforce Official Certificate - Priority internship link to Salesforce Customers and Partners. - Invitation to Salesforce events and gatherings

25 Onboarding Process Fees Salesforce Authorized Training Partner program - List price is 2,000 USD per student for the App Dev course excluding certification vouchers - Certification cost at US$200 - TTT fee is US$2000

26 Contact Us Eric Tay: Business Development Manager, APAC Mobile: Salesforce website: Academic Alliance website:

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